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2022-23 RCC Catalog

BT-Business Technology

Career and Technical Courses

BT101 (3 credits)
Human Relations in Organizations

Uses current research, lecture, class discussion, group activities, videos, guest speakers, and supplemental exercises to examine common situations and problems in human relations in organizations. Includes ethics, communication, group dynamics, power and influence, self-awareness (communication styles, self-esteem, attitudes, emotions, and ethics), workplace diversity and inclusion, motivation, trust-building, self-disclosure, teamwork, and conflict management. Prerequisites: RD90 and WR90 (WR91 substitutes for both RD90 and WR91) or designated placement scores.

BT102 (3 credits)
Introduction to Supervision

Builds on information covered in BT101. Focuses on skills and techniques for current and potential supervisors with emphasis on day-to-day strategies that first-line managers use when directing and evaluating employees. Prerequisites: BT101, and BT113 or WR115 or designated placement score.

BT105 (3 credits)
Business Ethics

Business ethics are important skills in the business environment. Developing the ability to recognize and analyze ethical situations is becoming more critical for successful business organizations. This course explores the multi-level effects of business decisions, emphasizing contemporary topics in business ethics. Class discussions and article reviews are used to develop skills in recognizing and resolving ethical issues in business. Prerequisite: BT113 or WR115 or designated placement score.

BT106 (3 credits)

This course will provide insight into the role of advertising and integrated marketing communications. Traditional and emerging advertising mediums will be covered in detail, along with various aspects and implications that advertising can have on a business. Prerequisite: BT113 or WR115 or designated placement score. Recommended prerequisite: BA223.

BT111 (2 credits)
Conflict Management

Provides students with the skills to turn conflict into a positive experience. Students will identify what conflict is, positive and negative aspects of conflict, types and sources of conflict, and strategies in dealing with conflict. Through the use of self-assessment instruments, students will identify their personal conflict management style(s). Other topics include emotional aspects of conflict, determining which approaches to conflict management are over utilized and underutilized, and stress and anger management strategies used in conflict management. Prerequisite: BT113 or WR115 or designated placement score.

BT113 (4 credits)
Business English I

Business English I gives students a firm and thorough foundation in the fundamentals of business writing by focusing on grammar basics, mechanical skills in writing, sentence structure, proofreading and editing skills, and vocabulary development. The course surveys the basic conventions, purposes, and strategies of standard written English, and therefore develops students’ confidence in their own ability to write effectively at the college level. Students are given extensive practice in these areas, applying what they have learned to typical business situations, language, and formats. Special attention is given to paragraph development. Prerequisites: RD90 and WR90, or WR91 (WR91 substitutes for both RD90 and WR90) or designated placement scores.

BT114 (4 credits)
Business English II

Business English II increases student proficiency in writing clear, well-developed, well-organized, articulate business messages, with emphasis on advanced grammar application, proofreading, and business research. Teaches advanced grammar concepts, reinforcing knowledge of sentence structure, basic paragraph and essay development and organization, basic punctuation, verbal phrases, redundancies, consistency in verb tense, pronoun agreement, subject/predicate agreement, parallel structure, and advanced uses of punctuation. In addition to strengthening grammar skills, students will apply those skills to a second objective: developing proficiency in writing clear, detailed, and organized expository prose. Students will be given frequent practice in crafting a topic sentence or thesis, targeting an audience, developing a message, and persuading an audience. Additionally, students will gain research practice with APA citation format. Prerequisite: BT113. Corequisite: BA131. Recommended prerequisites: CIS125WW and LIB127.

BT121 (4 credits)
Digital Marketing and e-Commerce

Introduces the use of the Internet to improve business profit. Includes an introduction to the World Wide Web, e-business ideas, e-business planning, legal issues, Web design, security issues, evaluation of the e-business optimal product, e-marketing, payment options, using the Internet for alternative sources of supply, competitive intelligence, setting up a mall storefront, e-customer service, and creating the virtual storefront. Prerequisites: BA131 and BT113 or WR115 or designated placement score.

BT160 (4 credits)
Business Math

Introduces math applications used in business including percentages, fractions, interest (compounding, present value, future value), and other common business applications. Prerequisites: MTH20 and RD90 or WR91 or designated placement score(s).

BT178 (3 credits)
Customer Service

Introduces students to the concepts of exceptional customer service. In today’s highly competitive global marketplace, attracting and retaining customers is imperative for maximizing profits and the success of all businesses. Therefore, it is important for employees in all professions to develop the skills necessary to provide exceptional customer service. It is mandatory that customer service be considered from the top down within an organization. This course will include such topics as: customer loyalty; principles of quality customer service; service recovery; attitudes and habits that affect service; difficult customers; active listening to determine customer needs; effective communication; communication with a diverse customer population; hiring, motivating, and training service people; performance-enhancing feedback; and measurement of service performance. Prerequisites: BA131 or CIS120 or documented proficiency, and BT101 or PSY101, and BT113 or WR115 or designated placement score.

BT250 (3 credits)

Acquaints students with the principles, terminology, and practical concepts related to the field of small business and entrepreneurship. Students will be able to describe the entrepreneur’s mind set, define the characteristics of successful entrepreneurs and debunk common myths about them, and identify sources of successful business ideas. Students will also be able to differentiate among various small business entry strategies, assess marketing techniques used by entrepreneurs, compare/ contrast sources of financing, and analyze the advantages and disadvantages of franchising as a means of starting a business. The culminating project in this class is an interview with a local entrepreneur and a formal, written summary of that interview. Prerequisite: BT113 or WR115 or designated placement score.

BT265 (3 credits)
Writing a Business Plan (Capstone)

This final capstone project allows students to integrate the four functional areas of business (accounting, finance, management, and marketing) by creating and presenting a fully developed, professional business plan and competitive strategy. The final business plan will follow the format of standard business plans, including the executive summary, company description, industry analysis, management plan, marketing plan, operational plan and financial plan. Students will also orally present their business plans to the class, using appropriate technology. Students will learn to work with other stakeholders in refining their plans through interviews with relevant local businesses, business associations and peer review. Prerequisites: BA101, BA131, BA211, and BA223.

2022-23 RCC Catalog