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2022-23 RCC Catalog

2022-2023 Health Professions, Public Safety Pathway
Health Professions Public Safety

Medical Office Assistant

Certificate of Completion

About the Program

The two-term Medical Office Assistant program will prepare students for entry-level employment in a healthcare setting.  Medical office assistants are in many ways similar to other administrative assistants, but they have specialized knowledge about healthcare and the specifics about the type of practice for which they work. They are an essential part of running an efficient medical practice. Effective communication with both patients and medical staff, medical terminology, insurance and billing cycles, and general office procedures are included in this program. Students completing this program will be prepared to take the national Certified Medical Administrative Assistant (CMAA) exam, although certification is not an employment requirement at this time.

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for the Medical Office Assistant Certificate of Completion are:

  • Accurately apply concepts in medical billing and coding to electric health records and insurance.
  • Identify and demonstrate patient scheduling procedures in various healthcare settings.
  • Demonstrate effective communication and cultural competency skills.
  • Identify and describe HIPAA guidelines in medical office settings and apply legal concepts within the scope of practice.
  • Describe roles and responsibilities of medical administrative assistants and how they collaborate with other healthcare team members.

Entry Requirements

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process.

Students attend core MOA courses as part of a structured cohort. Cohort students must meet certain minimum academic requirements. Students can apply for program entry prior to prerequisite completion; however, all listed program prerequisites must be satisfactorily complete with a “C” or better prior to program start.  A grade of “P” for these courses indicates a student earned the equivalent of a “C” or better grade

Students must also complete specific health and immunization requirements and a criminal background check prior to starting the program.  Students must complete a drug screen prior to placement in a practicum. This screening process has an associated fee.  Contact the Allied Health Department for more information.

Students wishing to enter the program cohort must declare their interest by attending a mandatory Allied Health Information Session and apply online through the Allied Health website: Allied Health Occupations.

Selection Process

Applications must be received by the application deadline. Applications received after the application deadline may be reviewed based on cohort capacity and at the discretion of the department. Applicants will be selected by committee. Students may be asked to participate in an interview process.

Advanced Standing

Coursework from accredited colleges and universities will be accepted in accordance with college policies and the program coordinator’s recommendation. In order to ensure coursework is current, program courses over seven years old must be reviewed and approved by the appropriate program coordinator before being accepted toward core requirements. College Now credit earned in conjunction with local high schools will be accepted in accordance with the current agreement.

Graduation Requirements

These requirements apply only to students admitted to the program during the current academic year. Students contemplating admission in a later year may have different requirements and must obtain the graduation guide or catalog for that year. Students must complete all courses on this graduation guide with a grade of “C” or better to continue in and complete the program and receive their certificates. If certain required courses are graded only on a pass/no pass basis, a grade of “P” for these courses indicate a student earned the equivalent of a “C” or better grade.

This guide lays out an optimal path to graduate. Where zero credits are listed in the prerequisites, students may place into a higher-level(s) based on designated placement score(s). Note, some prerequisites may be required for graduation. Please consult an advisor with any program completion questions.


Program email address: [email protected]
Program Prerequisites
Course No. Course Title Alternate Course(s) Comments


Business English I


or designated placement score or higher-level composition course


Concepts in Computing I 1




First Aid/CPR 2


or HE112 and HE261, or Instructor permission




or designated placement score

Prerequisites - credits vary based on Placement Score(s):




Term 1



Check in with Advisor


Medical Terminology: Introduction


Can be taken outside of cohort


Communication and Professional Behavior


Can be taken outside of cohort


Medical Office Assistant I




Introduction to Practicum and Seminar




Legal and Ethical Issues for Medical Personnel


Can be taken outside of cohort


Term Credits:




Term 2 3



Check in with Advisor


Medical Office Assistant II




Concepts in Medical Insurance and Billing




Medical Office Assistant: Practicum




Introduction to Library Research


Can be taken outside of the cohort


Term Credits:




Approved Program Electives 4

(0-3 credits allowed, to be taken in last term)

Course No. Course Title Credits


Biology of Human Body Systems



Conflict Management



Basic Communication



Introduction to Assertiveness



Understanding English Grammar


1 Approved Computer Information Science or Computer Science course, CIS120/CS120 or above, or documented computer proficiency within the past ten years.

2 See program advisor if you have American Heart Association (AHA) BLS Provider certification. AHA must remain current for the duration of the program.

3 Successful completion of all prior program courses is required before advancement.

4 Additional prerequisites may apply.

For more information, contact the Allied Health Occupations Department.

Allied Health Occupations faculty and staff can also be reached by:
Phone: 541-956-7500
Email: [email protected]
Web address: www.roguecc.edu/AlliedHealth
TTY: Oregon Telecom Relay Service, 711

2022-23 RCC Catalog