Student Computer Resources FAQ
RCC Online Services for Students
Computer Labs
Student Email
- How do I get a student email address?
- What is my student email address?
- How do I access my email?
- What if I forgot my email password?
- How do I forward RCC emails to my personal email?
myRogue
BlackBoard (Rogue Online)
Software
- I’ve heard I can get a student discount on Microsoft Office, or get it for free. How do I do that?
- Student Discounts
Other
RCC Online Services for Students
Question: How do I log on to online RCC services for students?
Answer: Please See - How do I get a student email address?
Computer Labs
Question: How do I logon to a lab computer?
Answer: You will log in using your student email account and password (Username: You can use the whole email address or just the first part before the @ symbol, up to 20 characters). Every student who is registered for credit classes has a student email account. Please see the Student Email section below for more information.
Student Email
Question: How do I get a student email address?
Answer: When you apply too RCC, you are assigned an RCC student email address. For email, the college uses Microsoft Office365. Your RCC email and password will be used to sign in to multiple RCC services, including your RCC student email. At this time, your email credentials are used to log in to your RCC student email/Office365 cloud apps, Blackboard (RogueOnline) for online classes, the RCC Bookstore, the RCC Foundation Scholarship Universe, RCC Access and Disability Resources (AIM), RCC's New Student Online Orientation, and the lab computers. Please see the next section for information on determining your RCC student email address.
Please note: While you can use your email address as the username for RCC’s MyRogue, your email account password is not tied to MyRogue. Please see How do I log into myRogue?
Question: What is my student email address?
Answer: You can find your RCC provided email address from within your myRogue. Simply log in and look to the upper right hand corner. Just under the Online Student Resources title, your email address will be listed.
In general
If you were ever a student prior to June 19, 2020 or after Dec. 11th, 2020, your student email address is:
firstname.lastname.last4ofStudentID @student.roguecc.edu
For example: ossie.osprey.4567 @student.roguecc.edu
Please log into myRogue for default password information.
Depending on when you registered, you may be prompted to change your password on first logon, if you are not, you should reset your password as soon as possible to a more secure password. To change your password, go to: https://myaccount.microsoft.com, once logged in, select Password from the left hand menu and then fill in the form fields with your old (current) password and a new one. Once changed, you can navigate back to your email, generally by clicking the nine dot square pattern icon in the top left and selecting Outlook (the Microsoft interface and navigation constantly changes so these directions may differ from what you see now).
If you enrolled between June 19, 2020 and December 11, 2020, your student email address is:
firstname.lastname @student.roguecc.edu
or firstname.lastnameunique# @student.roguecc.edu
For example: [email protected] student.roguecc.edu or (if there was already a student named Ossie Osprey in the system) [email protected] student.roguecc.edu (this information was provided to you when you created an account).
Please log into myRogue for your default password information, then reset your password as soon as possible to a more secure password.
- If you do not remember your password, or the default password does not work, follow the prompt on the login screen that says "Forgot my password." If you receive a message that you are unable to reset your own password, click the link to "contact your administrator." (See "What if I forgot my email password?")
- If you do not know your student email address, or cannot locate your email address from within your myRogue, computer lab staff can assist you in determining your email. See CONTACTS (COMPUTER LABS).
Question: How do I access my email?
Answer: You can access your email at https://outlook.office365.com. The website link will open a new window where you will log in with your student email address. Computers in labs have a shortcut to student email on the desktop. If it is your first time logging on, you will use the default password. If you have not been provided with default password info, a default password hint is available within your MyRogue, in the upper left corner. You will be prompted on your first login to change this default password to something new and more secure. In addition, on your first login you will be prompted for your phone number and an alternate email address, see: Question: What if my login is asking me to verify my account?
Question: What if my login is asking me to verify my account?
Answer: When you first login to your RCC student email account (managed by RCC, hosted by Microsoft) you will be prompted to enter and verify a phone number and alternate email address. This info is stored in your Microsoft RCC student email account for future random security verifications, password self reset, and/or muti factor authentication. If at some point in the future, you get a new phone number or alternate email address, you will want to change this info, you can do so by going to https://myaccount.microsoft.com/ and selecting Security info from the left-hand menu. Please note, if you update or change your phone number and alternate email in your student record (myRogue), that change will not update in your RCC Student email account info.
Question: What if my account is locked?
Answer: Your account may be locked for two reasons.
- If you have entered an incorrect password too many times your account will auto lock for a set amount of time, and then auto unlock after that set time has passed. If you get locked out in this manner/for too many bad password attempts, please wait up to at least an hour before trying again with the correct password.
- RCC recently moved to disabling accounts of students who have not been enrolled in 3 or more years or who have applied but not yet signed up for a course in 1 or more years. In order to re-activate your account, you will need to login to your myRogue and complete the RCC Student Email Re-Activation Request Form.
Question: What if I forgot my email password?
Answer: Remember, your email password is the same for your Blackboard, RCC Bookstore, and computer lab login. If you still can’t remember and need to reset:
- Login to your myRogue
- Next to Forgot student email password? Click, Click here to reset (as shown in example below)
- Follow the direction to enter a new password.
Other Options:
Please visit: https://outlook.office365.com (Clicking the link will open the website in a new window). Click the Can't access your account? link. (Links are blue text. Link may also say "forgot password")
In most cases, if you are a current student, you should be able to simply follow the instructions to reset your password yourself (you must have first logged in and provided more information to Microsoft for password self-reset to be enabled).
Occasionally, if you have not first logged in and setup password self-reset information or you are an alumni student, you will get a message that says, "We're sorry...You can't reset your own password because password reset isn’t turned on for your account. You must contact your administrator to turn on password reset for your account." Please click the blue text in the message sentence, contact your administrator, this is a link that will send a password reset request from the system to us on your behalf. When we receive this request we will manually reset your password and send a new, temporary password to the alternate/personal email address you have on file with RCC/Student Registration (should be listed in your myRogue > My Information).
Please check your alternate/personal email for password reset instructions. Reply emails will contain the subject "RE: Request to Reset Microsoft Online Services Password for…" or "RE: Request to Reset RCC Online Services Password for…" and will be sent from a roguecc.edu email account, if you do not see our email in your inbox, please check your junk mail before contacting us for further help.
Manual password resets are processed in the order receved by Admins, Mon-Fri (8:00 a.m. - 5:00 p.m.), excluding holidays and college closure days.
Question: How do I forward my RCC email to my personal email?
Answer: Follow the instructions in this video below.
myRogue
Question: How do I log into myRogue?
Answer: Go to www.roguecc.edu/myrogue. The username for myRogue will be your student ID number (you may also use your student email address as username, though it will not use the same password as your student email account). myRogue and student email passwords are different. When you completed your online RCC Admission Application, you created a password. That password is the same password you would use for your myRogue login.
If you don't remember your myRogue password, please click "forgot your password" on the myRogue login page. If you need extra help, please contact the registrar's office ([email protected]) or visit the myRogue Support page.
BlackBoard (Rogue Online)
Question: How do I log into Blackboard?
Answer: Go to roguecc.blackboard.com. Your Blackboard login is your student email address and password (see Student Email section above). Your password is the same for your student email account, Blackboard, RCC Bookstore, and the lab computers.
Software
Question: I’ve heard I can get a student discount on Microsoft Office, or get it for free. How do I do that?
Answer: Your RCC student email account comes with free access to Microsoft Office 365 apps (Word, Excel, PowerPoint, etc.) that you can use online or download* to your computer.
To access these apps through your browser, log in to your student email at https://outlook.office365.com:
- Within your email, click the Apps menu (the grid of nine dots in the upper left corner).
- The side menu will open. From here, you can choose an app to use online.
To download the programs to your computer, log in to your student email at https://outlook.office365.com:
- Within your email, click the Apps menu (the grid of nine dots in the upper left corner).
- The side menu will open. Directly across from the nine dots, click “Office 365→"
- You will be taken to the Office 365 welcome page.
- At the top right corner, click the button that says “Install Office.”
- Choose the first option from the dropdown (Office 365 apps) and follow the directions.
- *You will only be allowed to download and use apps on your computer if you are a currently enrolled student. When you are no longer enrolled, you can continue to use your RCC student email and the Microsoft apps but only via the cloud/online in your browser.
Other
Question: My question isn’t answered here/I have another issue.
Answer: We recognize that not all RCC technology, software, or lab issues you may experience are covered by this FAQ. For that reason, if you have other issues or questions you may contact the Instructional Technology Administrator for further assistance. Please be as descriptive of the issue as possible and include any screenshots of errors you receive. You will get a response as soon as possible. Email [email protected] (Please use the subject line: My question isn’t answered here/I have another issue.)
- Examples of other issues the Instructional Technology Administrator CAN assist with:
- I submitted a password reset request but have not yet received a reply.
- I setup Password Self Service Reset for student email but the phone number/email I used is no longer in use by me.
- I'm being asked to verify my account (email, Blackboard, etc) with a phone number or alternate email I no longer have access to.
- I received a cryptic error when attempting to login to the RCC bookstore with my email account…
- I think I have two different RCC student emails…which one should I use?
- I tried to login but received a message that my account was disabled or blocked.
- If you have not taken a class in 3 or more years, you will need to submit an email account reactivation form which you can find within your MyRogue, otherwise please feel free to contact.
- Examples of other issues the Instructional Technology Administrator CANNOT assist with:
- Tutoring/assistance with software use at home or in computer labs (there is staff available in computer labs to assist).
- Personal computer equipment use, troubleshooting, or software installation.
- Registration help
- Blackboard help
- MyRogue help
- Student ID#
Contacts - Computer Labs:
If you have any further questions or need assistance with login problems or email please contact one of the following Computer Labs. Please be aware that staff will only be available to answer your phone calls during open lab hours, see the Lab Hours page.
Contacts - Blackboard (Rogue Online):
If you have any questions or problems with Rogue Online please contact the Rogue Online helpdesk.