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Program Map

Business Assistant: Customer Service

Career Pathway Certificate

About the Program

The Customer Service Career Pathway three-term certificate prepares students for entry-level customer service positions in a variety of fields where the ability to effectively deal with the public is required. Courses included in this pathway can be applied toward completion of the one-year Business Assistant certificate and the Associate of Applied Science in Business Technology degree.

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for business programs are:

Business Ethics
Demonstrate knowledge of ethical, legal, and socially responsible business behavior, while maintaining high levels of personal and professional integrity in today's rapidly changing multi-cultural, team-oriented business environment. 

Business Communication
Develop and deliver professional oral and written communications (using technology) that are appropriate to the topic, audience, and situation.

Analytical Skills
Demonstrate critical thinking and problem-solving skills by identifying, understanding, and applying basic theories, terminology, and practices related to each functional area of business.

Employability Skills
Develop the interpersonal skills necessary to build and maintain effective working relationships with internal and external business stakeholders.

Technology
Use technology proficiently and professionally as both a tool to communicate with stakeholders and assist with business operations. 

Fundamentals of Business
Develop a solid understanding of fundamental business ideas, principles, concepts, and theories.  

Entry Requirements

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process. In addition, students may also be required to enroll in classes that would increase their employability and success.

Advanced Standing

Coursework from accredited colleges and universities will be accepted in accordance with college policies and the Business Technology Department chair’s approval. In order to ensure that coursework is current, program courses over 10 years old must be reviewed and approved by the appropriate department chair before being accepted toward core requirements. Students must complete coursework in their major at a “C” or better level before proceeding to advanced coursework. High school College Now credit will be accepted in accordance with the current articulation agreement.

Credits earned in the successful completion of Career Pathways Certificates can be applied to other certificates and degrees in the Career Pathway. For more information, speak to a program advisor.

Completion Requirements

This guide lays out an optimal path to graduate. Where zero credits are listed in the prerequisites, students may place into a higher level(s) based on designated placement score(s). Note, some prerequisites may be required for graduation. Please consult an advisor with any program completion questions.

Program Map

¹ Students who have successfully completed the 3-credit versions of BT113 and BT114 will have met the requirement, but will need at least 29 applicable business credits to receive this certificate.

For more information, contact the Business Technology Department.

Business Technology Department faculty and staff can also be reached by:
Phone: 541-956-7500
Email: [email protected] or [email protected]
Web address: www.roguecc.edu/business
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