The Computer Support Technician program is designed to prepare students for employment in computer support positions within an organization. It will also provide skills in computer hardware and software to meet the needs of an increasingly technical society.

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for the Computer Support Technician AAS are:

Makes recommendations regarding appropriate equipment acquisitions, maintenance, upgrade and life-cycling in the workplace.

Applies operating system and hardware concepts and principles to problem solving in the context of computer systems.

Troubleshoots and solves a variety of equipment-related issues in a workplace environment.

Uses standard business productivity software to support electronic projects.

Explains basic troubleshooting processes and procedures from initial diagnosis to final documentation and reporting.

Develops technical documentation to support organizational needs.

Explains and demonstrates how to interact and communicate effectively with people of different technical backgrounds and professional positions.

Works effectively as an individual under guidance and as a member of a team.

Entry Requirements

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process. In addition, students may also be required to enroll in classes that would increase their employability and success.

Advanced Standing

Coursework from accredited universities will be accepted in accordance with college policies and the Computer Science Department chair's approval. In order to ensure that coursework is current, program courses over five years old must be reviewed and approved by the appropriate department chair before being accepted toward core requirements. Each College Now credit student must meet with the department chair to determine placement.

Credits earned in the successful completion of this program can be applied to other certificates and degrees in the Career Pathway. For more information, speak to a program advisor.

Graduation Requirements

Students completing the required credits in this program with a grade of “C” or better will receive their degrees. Certain prerequisite and required courses are graded on a pass/no pass basis only. A grade of "P" for these courses indicates a student earned the equivalent of a "C" or better grade.

TOTAL PROGRAM CREDITS:

92-97

Program Map

This guide lays out an optimal path to graduate. Where zero credits are listed in the prerequisites, students may place into a higher level(s) based on designated placement score(s). Note, some prerequisites may be required for graduation. Please consult an advisor with any program completion questions.

Course No.	Course Title	Credits	Alternate Course	Comments
Program Prerequisites
CIS120	Concepts in Computing I ¹	0-2
MTH63	Applied Algebra I	0-4	MTH60/ BT160	or designated placement score
WR115	Introduction to Expository Writing	0-3
Prerequisites credits vary based on Placement Score(s):		0-9
Fall
CIS140	Introduction to Operating Systems	4
MTH96	Applied Algebra II	4	MTH65	or higher level Math
WR121	English Composition I	4
CIS125DB	Database Management Systems	3
	Total Credits:	15
Winter
CIS179	Introduction to Networks	4
BT178	Customer Service	3
COMM218	Interpersonal Communication	4		or COMM111, 225 (two COMM courses required for program)
WR227	Technical Writing	4	WR122
	Total Credits:	15
Spring
CIS125WW	Word Processing Applications	3
COMM225	Small Group Communication and Problem-solving	4	COMM111	COMM225 offered spring term only (two COMM courses required for program)
CIS227	PC Hardware Fundamentals and Repair	3
CIS240	Advanced Operating Systems	4
LIB127	Introduction to Academic Research	1
CIS125V	Visio	1		spring term only
	Total Credits:	16
Fall
PSY101	Psychology of Human Relations	3
HE250	Personal Health	1-3		HE112,252, 261 or HPE295
CIS125SS	Spreadsheet Applications	4
BA101	Introduction to Business	4
CIS125PT	Effective Presentations	2		fall term only
	Total Credits:	14-16
Winter
CIS225	Computer End-User Support I	4		winter term only
CS133C#	Programming Fundamentals Using C#	4		or CS160 (fall/spring term only) or CS161U (fall term only)
CIS284	Network Security Fundamentals	4
CSELEC	Transfer Level Computer Science Elective	3-4	BA109	or other program elective
	Total Credits:	15-16
Spring
CIS240LX	Advanced Operating Systems - Linux	4
CIS279	Network Operating Systems	4
CS275	Data Base Development I	3-4		CS275 offered spring term only or other program elective
SOC237	Communication, Relationships and Technology	3-4		SOC237 offered spring term only or other program elective
	Total Credits:	14-16
Summer
CIS280	CWE/Computer Information Sciences	3
	Total Credits:	3

Course No.	Course Title	Credits
Approved Program Electives (9-12 credits required)
BA109	Ready, Set, Work: Techniques for Landing a Job	2
CIS280	CWE: Computer Information Sciences	variable
CIS285	Network Security II	4
CS133C#	Programming Fundamentals Using C#	4
CS160	Introduction to Computer Science	4
CS161U	Computer Science I	4
CS162U	Computer Science II	4
CS275	Database Development I	4
EET	Any electronics course(s)	variable
MTH	Any math course(s) MTH105 or higher	variable
SOC237	Communication, Relationships and Technology	4

¹Approved Computer Information Science or Computer Science class, CIS120/CS120 or above, or documented computer proficiency within the past ten years.

For more information, contact the Computer Information Science Department.

Computer Information and Science faculty and staff can also be reached by:
Phone: 541-956-7500
Email: cs@roguecc.edu
Web address: www.roguecc.edu/computerscience
TTY: Oregon Telecom Relay Service, 711

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Introduction