Computer Support Technician
Associate of Applied Science Degree
About the Program
The Computer Support Technician program is designed to prepare students for employment in computer support positions within an organization. It will also provide skills in computer hardware and software to meet the needs of an increasingly technical society.
Program Learning Outcomes
The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for the Computer Support Technician AAS are:
Makes recommendations regarding appropriate equipment acquisitions, maintenance, upgrade and life-cycling in the workplace.
Applies operating system and hardware concepts and principles to problem solving in the context of computer systems.
Troubleshoots and solves a variety of equipment-related issues in a workplace environment.
Uses standard business productivity software to support electronic projects.
Explains basic troubleshooting processes and procedures from initial diagnosis to final documentation and reporting.
Develops technical documentation to support organizational needs.
Explains and demonstrates how to interact and communicate effectively with people of different technical backgrounds and professional positions.
Works effectively as an individual under guidance and as a member of a team.
Entry Requirements
Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process. In addition, students may also be required to enroll in classes that would increase their employability and success.
Advanced Standing
Coursework from accredited universities will be accepted in accordance with college policies and the Computer Science Department chair's approval. In order to ensure that coursework is current, program courses over five years old must be reviewed and approved by the appropriate department chair before being accepted toward core requirements. Each College Now credit student must meet with the department chair to determine placement.
Credits earned in the successful completion of this program can be applied to other certificates and degrees in the Career Pathway. For more information, speak to a program advisor.
Graduation Requirements
Students completing the required credits in this program with a grade of “C” or better will receive their degrees. Certain prerequisite and required courses are graded on a pass/no pass basis only. A grade of "P" for these courses indicates a student earned the equivalent of a "C" or better grade.
TOTAL PROGRAM CREDITS: |
92-97 |
Program Map
This guide lays out an optimal path to graduate. Where zero credits are listed in the prerequisites, students may place into a higher level(s) based on designated placement score(s). Note, some prerequisites may be required for graduation. Please consult an advisor with any program completion questions.
Program Prerequisites |
||||
Course No. | Course Title | Credits | Alternate Course | Comments |
---|---|---|---|---|
CIS120 |
Concepts in Computing I 1 |
0-2 |
|
|
MTH63 |
Applied Algebra I |
0-4 |
MTH60/ |
or designated placement score |
WR115 |
Introduction to Expository Writing |
0-3 |
|
|
Prerequisites credits vary based on Placement Score(s): |
0-9 |
|
||
Fall |
||||
CIS140 |
Introduction to Operating Systems |
4 |
|
|
MTH96 |
Applied Algebra II |
4 |
MTH65 |
or higher level Math |
WR121 |
English Composition I |
4 |
|
|
CIS125DB |
Database Management Systems |
3 |
|
|
|
Total Credits: |
15 |
|
|
Winter |
||||
CIS179 |
Introduction to Networks |
4 |
|
|
BT178 |
Customer Service |
3 |
|
|
COMM218 |
Interpersonal Communication |
4 |
|
or COMM111, 225 (two COMM courses required for program) |
WR227 |
Technical Writing |
4 |
WR122 |
|
|
Total Credits: |
15 |
|
|
Spring |
||||
CIS125WW |
Word Processing Applications |
3 |
|
|
COMM225 |
Small Group Communication and Problem-solving |
4 |
COMM111 |
COMM225 offered spring term only (two COMM courses required for program) |
CIS227 |
PC Hardware Fundamentals and Repair |
3 |
|
|
CIS240 |
Advanced Operating Systems |
4 |
|
|
LIB127 |
Introduction to Academic Research |
1 |
|
|
CIS125V |
Visio |
1 |
|
spring term only |
|
Total Credits: |
16 |
|
|
Fall |
||||
PSY101 |
Psychology of Human Relations |
3 |
|
|
HE250 |
Personal Health |
1-3 |
|
HE112,252, 261 or HPE295 |
CIS125SS |
Spreadsheet Applications |
4 |
|
|
BA101 |
Introduction to Business |
4 |
|
|
CIS125PT |
Effective Presentations |
2 |
|
fall term only |
|
Total Credits: |
14-16 |
|
|
Winter |
||||
CIS225 |
Computer End-User Support I |
4 |
|
winter term only |
CS133C# |
Programming Fundamentals Using C# |
4 |
|
or CS160 (fall/spring term only) or CS161U (fall term only) |
CIS284 |
Network Security Fundamentals |
4 |
|
|
CSELEC |
Transfer Level Computer Science Elective |
3-4 |
BA109 |
or other program elective |
|
Total Credits: |
15-16 |
|
|
Spring |
||||
CIS240LX |
Advanced Operating Systems - Linux |
4 |
|
|
CIS279 |
Network Operating Systems |
4 |
|
|
CS275 |
Data Base Development I |
3-4 |
|
CS275 offered spring term only or other program elective |
SOC237 |
Communication, Relationships and Technology |
3-4 |
|
SOC237 offered spring term only or other program elective |
|
Total Credits: |
14-16 |
|
|
Summer |
||||
CIS280 |
CWE/Computer Information Sciences |
3 |
|
|
|
Total Credits: |
3 |
|
|
Approved Program Electives(9-12 credits required) |
||
Course No. | Course Title | Credits |
---|---|---|
BA109 |
Ready, Set, Work: Techniques for Landing a Job |
2 |
CIS280 |
CWE: Computer Information Sciences |
variable |
CIS285 |
Network Security II |
4 |
CS133C# |
Programming Fundamentals Using C# |
4 |
CS160 |
Introduction to Computer Science |
4 |
CS161U |
Computer Science I |
4 |
CS162U |
Computer Science II |
4 |
CS275 |
Database Development I |
4 |
EET |
Any electronics course(s) |
variable |
MTH |
Any math course(s) MTH105 or higher |
variable |
SOC237 |
Communication, Relationships and Technology |
4 |
1 Approved Computer Information Science or Computer Science class, CIS120/CS120 or above, or documented computer proficiency within the past ten years.
For more information, contact the Computer Information Science Department.
Computer Information and Science faculty and staff can also be reached by:
Phone: 541-956-7500
Email: [email protected]
Web address: www.roguecc.edu/computerscience
TTY: Oregon Telecom Relay Service, 711