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2021-2022 Health Professions, Public Safety Pathway
Health Professions Public Safety

Medical Office Assistant

Certificate of Completion

About the Program

The two-term Medical Office Assistant program will prepare students for entry-level employment in a healthcare setting.  Medical office assistants are in many ways similar to other administrative assistants, but they have specialized knowledge about healthcare and the specifics about the type of practice for which they work. They are an essential part of running an efficient medical practice. Effective communication with both patients and medical staff, medical terminology, insurance and billing cycles, and general office procedures are included in this program. Students completing this program will be prepared to take the national Certified Medical Administrative Assistant (CMAA) exam, although certification is not an employment requirement at this time.

Program students attend classes as part of a structured cohort that begins each year in fall term. Students should apply early as the required mandatory orientation is scheduled several weeks prior to the fall start. 

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for the Medical Office Assistant Certificate program are:

Perform health care office procedures that include scheduling, bookkeeping, billing and payment collection, utilizing a working knowledge of medical terminology, body systems, common medications, electronic health records and insurance.

Compose, edit, proofread, and accurately produce health care and other business documents using appropriate software and equipment within specified timelines. Integrate computer and communication technologies to accomplish health care office tasks.

Store, retrieve, distribute, and manage information and supplies as per clinic protocol. Maintain industry standards of quality control and safety principles in the workplace

Uphold legal and ethical standards and confidentiality for patient privacy.

Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.

Apply verbal, nonverbal, and written communication principles and skills effectively and compassionately within a team setting.

Entry Requirements

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process. In addition, students may also be required to enroll in classes that would increase their employability and success.

This is a limited-entry program. Cohort students must meet certain minimum academic requirements. Students can apply for program entry prior to prerequisite completion; however, all listed program prerequisites must be satisfactorily complete with a “C” or better prior to program start.  A grade of “P” for these courses indicates a student earned the equivalent of a “C” or better grade

Students must also complete specific health and immunization requirements and a criminal background check prior to starting the program.  Students must complete a drug screen prior to placement in a practicum. This screening process has an associated fee.  Contact the Allied Health Department for more information.

Selection Process

Applications must be received by the application deadline. Applications received after the application deadline may be reviewed based on cohort capacity and at the discretion of the department. Applicants will be selected by committee. The screening process includes a mandatory information session.  Students may be asked to participate in an interview process.  This is a competitive program and not all qualified applicants may be accepted.  

Advanced Standing

Coursework from accredited colleges and universities will be accepted in accordance with college policies and the program coordinator’s recommendation. In order to ensure coursework is current, program courses over seven years old must be reviewed and approved by the appropriate program coordinator before being accepted toward core requirements. College Now credit earned in conjunction with local high schools will be accepted in accordance with the current agreement.

Graduation Requirements

These requirements apply only to students admitted to the program during the current academic year. Students contemplating admission in a later year may have different requirements and must obtain the graduation guide or catalog for that year. Students must complete all courses on this graduation guide with a grade of “C” or better to continue in and complete the program and receive their certificates. If certain required courses are graded only on a pass/no pass basis, a grade of “P” for these courses indicate a student earned the equivalent of a “C” or better grade.

Program Map

This guide lays out an optimal path to graduate. Where zero credits are listed in the prerequisites, students may place into a higher level(s) based on designated placement score(s). Note, some prerequisites may be required for graduation. Please consult an advisor with any program completion questions.


Program Prerequisites
Course No. Course Title Credits Alternate Course Comments


Business English I



or higher level composition course


Concepts in Computing I 1





First Aid/CPR 2



or HE112 and HE261, or Instructor Permission


Healthcare Calculations 3




Medical Terminology: Introduction 3




Prerequisites credits vary based on Placement Score(s):




Term 1






Communication and Professional Behavior





Medical Office Assistant I





Medical Office Assistant I Lab





Legal and Ethical Issues for Medical Personnel





Introduction to Practicum and Seminar





Approved Program elective





Total Credits:




Term 2 4






Medical Office Assistant II





Concepts in Medical Insurance and Billing





Medical Office Assistant: Practicum





Introduction to Library Research





Total Credits:




Approved Program Electives 5

(0-3 credits allowed)

Course No. Course Title Credits


Biology of Human Body Systems



Conflict Management



Exploring Careers in Health Care



Basic Communication



Introduction to Pharmacology for Health Occupations



Introduction to Assertiveness



Understanding English Grammar


1Approved Computer Information Science or Computer Science class, CIS120/CS120 or above, or documented computer proficiency within the past ten years.

2 American Heart Association (AHA) certification must remain current for the duration of the program.

3 Required for graduation

4 Successful completion of all prior program courses is required before advancement.

5 Additional prerequisites may apply.

For more information, contact the Allied Health Occupations Department.

Allied Health Occupations faculty and staff can also be reached by:
Phone: 541-956-7500
Web address:
TTY: Oregon Telecom Relay Service, 711

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