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Rogue Community College
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Departments

Customer Service (Winter 2023)

Course ID
BT178-01
CRN
1335003
DaysTimesLocationInstructor
TBATBAWEBC. Wooten
Campus
Distance Learning (Web Courses)
Dates
Winter 2023 lasts from Monday, January 2, 2023 to Friday, March 17, 2023
Description
Introduces students to the concepts of exceptional customer service. In today's highly competitive global marketplace, attracting and retaining customers is imperative for maximizing profits and the success of all businesses. Therefore, it is important for employees in all professions to develop the skills necessary to provide exceptional customer service. It is mandatory that customer service be considered from the top down within an organization. This course will include such topics as: customer loyalty; principles of quality customer service; service recovery; attitudes and habits that affect service; difficult customers; active listening to determine customer needs; effective communication; communication with a diverse customer population; hiring, motivating, and training service people; performance-enhancing feedback; and measurement of service performance.
Notes
    Prerequisites
    Book Cost Notes
      Credit/Hours
      3/33T
      Estimated Tuition
      $360
      Estimated Fees
      $72
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