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Rogue Community College
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Departments

Customer Service (Summer 2021)

Course ID
BT178-R2
CRN
1329588
DaysTimesLocationInstructor
TBATBAWEBM. Polen
Campus
Distance Learning (Web Courses)
Dates
Summer 2021 lasts from Monday, July 12, 2021 to Thursday, September 2, 2021
Description
Introduces students to the concepts of exceptional customer service. In today's highly competitive global marketplace, attracting and retaining customers is imperative for maximizing profits and the success of all businesses. Therefore, it is important for employees in all professions to develop the skills necessary to provide exceptional customer service. It is mandatory that customer service be considered from the top down within an organization. This course will include such topics as: customer loyalty; principles of quality customer service; service recovery; attitudes and habits that affect service; difficult customers; active listening to determine customer needs; effective communication; communication with a diverse customer population; hiring, motivating, and training service people; performance-enhancing feedback; and measurement of service performance.
Notes
  • Web classes: Offered as a Web-based class over the Internet. Information about Web-based classes and required orientations can be found at https://roguecc.blackboard.com. All online teachers expect students to participate in the class by Wednesday of the first week of the term. Students not participating during the first week may be subject to administrative drop. Check the syllabus and course orientation for participation requirements. Students may be required to have a web cam and audio capabilities on their computer for online courses.
Prerequisites
Book Cost Notes
    Credit/Hours
    3/33T
    Estimated Tuition
    $360
    Estimated Fees
    $72
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