Image: Jump to Content Disability Services
Rogue Community College
Rogue Community College
Phone Search Menu Search
Departments

Customer Service (Winter 2019)

Course ID
BT178-01
CRN
1305257
DaysTimesLocationInstructor
TBATBAWEBJ. Phillips
Campus
Distance Learning (Web Courses)
Dates
Winter 2019 lasts from Monday, January 7, 2019 to Friday, March 22, 2019
Description
Introduces students to the concepts of exceptional customer service. In today’s highly competitive global marketplace, attracting and retaining customers is imperative for maximizing profits and the success of all businesses. Therefore, it is important for employees in all professions to develop the skills necessary to provide exceptional customer service. It is mandatory that customer service be considered from the top down within an organization. This course will include such topics as: customer loyalty; principles of quality customer service; service recovery; attitudes and habits that affect service; difficult customers; active listening to determine customer needs; effective communication; communication with a diverse customer population; hiring, motivating, and training service people; performance-enhancing feedback; and measurement of service performance.
Notes
  • Offered as a Web-based class over the Internet. Information about Web-based classes and required orientations are at https://roguecc.blackboard.com. All online teachers expect students to participate in the class during the first week of the term. Check the syllabus and course orientation to find out what the teacher expects and by when. Students not participating during the first week may be subject to administrative drop.
  • Distance learning fee of $30, in addition to regular tuition, will be assessed.
Prerequisites
Book Cost Notes
    Credit/Hours
    3/3W
    Estimated Tuition
    $321
    Estimated Fees
    $51
    Back to Business Technology
    Back to Web-based Classes