Institutional Long-Range Goal 1
The College will expand instruction and services to meet the needs of the entire district.
Objective 1.1
The college will enhance learner access and the educational environment by making available a balanced mix of programs, courses and services at three campus locations beginning fall term 2003.
College Services Objective 1
College Services is committed to providing dependable, timely, accurate service and meeting the planned and unplanned needs of the RCC family. Beginning September 26, 2004, College Services staff will acknowledge within two working days all requests for assistance from the campus community for most college services. Further, College Services will direct each department within its purview to establish baselines for optimum response time for each major function.
Accomplishment Extent: Objective Partially Met (7/10)
We have been acknowledging requests - work order system is in development that will provide baselines - for response time it is dependent upon the request. Work order system will provide acknowledgement. Each department has established a baseline - their own guidelines for responses.
Assessment Tools Used:
Acknowledgements and completion of requests.
Bookstore Objective 1
The bookstores will work with the IT department to implement a more timely financial aid book charging program to allow students to purchase their books prior to the start of winter term.
Accomplishment Extent: Objective Met (10/10)
Programming changes were made to the bookstore charging progrom to allow FA students to charge against awarded funds instead of applied funds which allows them to purchase their books weeks instead of days before start of term.
Assessment Tools Used:
program changes were completed before winter term.
Art Objective 1
Financial Aid Objective 1
The Financial Aid department acknowledges the importance of providing timely and relavent information and services to students. During 2004/05, we will work with our IT department to begin implementing expanded web-based services to promote direct student access to aid status. This will be housed in a navigationally friendly environment. Further, we will continue to refine file processing in order to deliver an internal turn-around of less than our advertized 4-6 weeks.
Accomplishment Extent: Objective Met (6/10)
Since this is part of a larger objective, I've rated it moderately. When considered alone, it's a "10."
Assessment Tools Used:
Electronic in-box dates for initial reviews. In prior years, we've experienced up to a 12-14 week back-log in file processing. This year, we were able to consistently turn around files in less than 4 weeks, often in less than two.
Extent of Accomplishments:
In the future, a timely beginning to annual processing is key, as is system dependabiliy, personnel longevity, and streamlining of processes..
Objective 1.2
By the year 2006-07, the college will have an enrollment of approximately 5200 FTE, reflecting a projected annual growth rate of 3% to 4%, serving an unduplicated head count of nearly 20,000 students.
Objective 1.3
The college will have successfully implemented the redesigned support systems to improve the quality of service for RCC students and programs by June 2004.
College Services Objective 2
College Services is committed to providing dependable, timely, accurate service and meeting the planned and unplanned needs of the RCC family. Beginning September 26, 2004, College Services staff will acknowledge within two working days all requests for assistance from the campus community for most college services. Further, College Services will direct each department within its purview to establish baselines for optimum response time for each major function.
Bookstore Objective 1
The bookstores will work with the IT department to implement a more timely financial aid book charging program to allow students to purchase their books prior to the start of winter term.
Accomplishment Extent: Objective Met (10/10)
Programming changes were made to the bookstore charging progrom to allow FA students to charge against awarded funds instead of applied funds which allows them to purchase their books weeks instead of days before start of term.
Assessment Tools Used:
program changes were completed before winter term.
Institutional Long-Range Goal 2
The college will have a stable financial base consisting of varied sources of funding.
Objective 2.1
The college will continue to research best practices and coordinate activities across the district to generate additional funding.
College Services Objective 11
College Services will, through the Entrepreneurial and Program Opportunity Council (EPOC), remove barriers and promote activities that will result in potential funding opportunities. At least 5 potential new activities will be developed during the year.
Objective 2.2
The college will develop and implement an annual integrated fund development plan in response to changing financial realities.
Objective 2.3
RCC's financial planning and budgeting processes will be ongoing, realistic and strategically guided by the mission and goals of the college. The scope and diversity of programs and services as well as the number and diversity of students will be considered when making budgetary decisions.
College Services Objective 12
Although funding from the state remains uncertain, College Services will continue to provide 5-year budget projections based on realistic assumptions. It will also support the institutional commitment to build FTE and revenue, as well as manage resources and expenses, by providing timely, accurate data. The cross-functional, cross-campus Budget Advisory Group remains in place to validate assumptions, provide guidance and promote communication to the College community.
Institutional Long-Range Goal 3
The College will develop and maintain appropriate facilities throughout the district based on the institutional facilities master plan.
Objective 3.1
The college will create an updated integrated institutional facility master plan for short-term and long-term growth that includes facilities plans for three major campuses.
Objective 3.2
The system-wide plan will include comprehensive policies, procedures and budgets for facilities maintenance, equipment upgrades/replacement, institutional technology infrastructure and capital improvements.
College Services Objective 13
College Services will continue its efforts to complete facility master planning for all three campuses. A master plan for Table Rock campus is virtually complete. A Riverside campus master plan is under development and will be influenced by the bond levy results in November of 2004. A master plan for Redwood campus will be completed in anticipation of a bond levy in November of 2006. In addition, a study is being completed in conjunction with the City of Grants Pass to determine the feasibility of a Technical Park located on the Redwood Campus. Additional funds are available in the Capital Improvement fund to cover unanticipated capital needs. In addition, a portion of the College Service fee will be distributed to campuses for remodeling needs. The technology fee and non-tech equipment fee will continue to be administered by cross-campus groups to prioritize equipment needs for the institution. Funding is distributed to the campuses and departments via established processes.
Objective 3.3
The institutional facilities master plan will address both external and internal elements to create safe, comfortable environmentally friendly, state of the art campuses.
Institutional Long-Range Goal 4
Beyond campus-based programs, the college will expand learning services to meet a variety of expressed needs to help build, strengthen, and enrich the diverse communities Rogue serves.
Objective 4.1
The college will better serve all of its community by refocusing non-traditional scheduling of course and program offerings, including night, weekend, and distributed delivery.
Objective 4.2
The college will implement at each campus at least one new Learning Community, integrating academic and support services.
Objective 4.3
The college will establish one or more mechanisms to identify community needs and interests and provide appropriate learning opportunities.
Institutional Long-Range Goal 5
The college will align its priorities to continually provide quality programs, services, and affordable access.
Objective 5.1
The college will consolidate the delivery of services and instruction for students and staff that maintains institutional standards while honoring campus needs.
College Services Objective 4
College Services recognizes the essential role of its staff and desires to assist individuals and the college community maintain health, wellness, and professional growth.. Therefore, beginning in fall 2004, College Services will require that no less than 80 percent (and optimally 100 percent) of staff members develop professional growth plans, with the long-term objective of providing educational, training, and wellness opportunities to employees that fulfill those growth plans.
Accomplishment Extent: Objective Partially Met (5/10)
We haven't quite reached 80% for this, but have hit health & wellness targets. We have not met part of this goal in the measurable meaning. While we have been encouraging health and wellness, and professional development, we have not aggressively pursued tracking professional growth plans. Resolve to discuss a plan during each classified employee's annual evaluation, but not necessarily require a plan. This goal will not be measured by number of professional growth plans.
Assessment Tools Used:
Professional growth plans.
Bookstore Objective 2
The bookstore will work in partnership with the library to determine the feasibility of establishing a book rental program for students before the start of fall 05.
Accomplishment Extent: Objective Not Met (5/10)
Extent of Accomplishments:
More information is needed and the bookstore will try to meet this goal before FAll 06.
Science Objective 14
The science department will continue to improve lab safety by completing and implementing the department chemcial hygiene plan this year. Measurement: A written chemical hygiene plan will be submitted to the college for evaluation and approval. The plan will be implemented by the college and science department. Laboratory specialists will serve on the RWC and RVC safety committees.
Objective 5.2
The college will strengthen its planning, implementation and assessment processes in a manner leading to a successful accreditation visit in fall 2003.
Objective 5.3
The college will formulate a hybrid system combining the current horizontal budget process and a new vertical budget process in order to best meet the needs of a multi-campus college.
Institutional Long-Range Goal 6
The college will increase its efforts to recognize and serve a more diverse community.
Objective 6.1
The college will strengthen its target marketing efforts to address distinct populations.
College Services Objective 9
College Services is dedicated to providing and enhancing the learning environment for students. Therefore, College Services, which is charged with maintaining grounds and facilities, providing wired and wireless computer connectivity, and enhancing safety and security, will develop a report card detailing College Services initiatives and improvements, which will be disseminated by June 30, 2005, and annually thereafter.
Accomplishment Extent: Objective Partially Met (7/10)
A report card was not done regarding detailing CS initiatives and improvements. We did accomplish many things we would be reporting on but were looking for a good avenue for disseminations. Delete report card. We have done upgrading in wireless and other connectivity, wireless connectivity has been expanded to Coates Hall, Wiseman and G Building at RVC besides the RWC Cafeteria. We have updated safety and security. Will carry forward to next year, sans the need for a report card.
Assessment Tools Used:
Student Satisfaction Survey and accomplishments.
Cafeteria Objective 2
The cafeteria will do quarterly surveys to determine the wants and needs of the diverse population of the college in regards to food service in order to make appropriate changes.
Accomplishment Extent: Objective Partially Met (2/10)
A survey was done at the beginning of Fall term and changes were made to the menu at that time.
Assessment Tools Used:
results of survey
Extent of Accomplishments:
Surveys were not done for Winter and Spring terms. The cafeteria will complete this objective in the 05/06 school year by doing a survey each term.
Enrollment Services Objective 1
In an effort to increase the security of student records, Enrollment Services will limit the use and visiblity of student and staff social security numbers by converting to the use of randomly generated ID numbers. This will take place during the 04-05 academic year.
Accomplishment Extent: Objective Met (10/10)
Fall 2004 was the planning period for the conversion. All RogueNet applications and the Internet registration applicaton were redesigned to allow access via the new assigned ID numbers. Letters were sent to all students who were enrolled in the prior two years to notify them of their ID number and its use starting winter term 2005. winter term registration. The conversion was successful and students started to transition into the use of the assingned ID. Students appreciate having the option to access their records without using their SSN.
Assessment Tools Used:
IT Serives did a code review of the database and confirmed that all students and staff were assigned a student ID to use in place of an SSN.
Enrollment Services Objective 2
To enhance faculty and staff understanding of the Family Education Rights and Privacy Act (FERPA), Enrollment Services will require a mandatory review of the FERPA tutorial on the college website by all faculty and staff during the 04-05 academic year.
Accomplishment Extent: Objective Met (10/10)
The level of awareness of the Family Education Rights and Privacy Act and each staff member's responsibility to work within the regulations is at an all time high. Staff are more conscious of student privacy issues and working to continue to maintain service excellence while respecting student's right to consent to release of academic record information.
Assessment Tools Used:
The Internet Department worked with Enrollment Sevices to create the online FERPA tutorial and track its use. During fall term 2004 the Director of Enrollment Services made FERPA presentations at each campus inservice and informed the staff of the necessity of taking the tutorial to retain RogueNet application access. By the end of fall term 2004 all faculty and staff who took the tutorial retained network access and those who did not take the tutorial lost access.
Financial Aid Objective 2
Financial Aid will host a series of workshops on financial aid related topics to target prospective aid recipients. This series will be offered on both campuses, approximately once every month, during evening and weekend hours. The focus will be to provide time-sensitive, need-to-know information to those who may not otherwise know to apply.
Objective 6.2
Each RCC campus will celebrate at least one annual signature event reflecting the diverse nature of the community.
Institutional Long-Range Goal 7
The college will develop and maintain strong collaborative partnerships within its external communities.
Objective 7.1
The college will continue to build relationships with its partners to advance mutually beneficial efforts.
College Services Objective 5
College Services recognizes the essential role of its staff and desires to assist individuals and the college community maintain health, wellness, and professional growth.. Therefore, beginning in fall 2004, College Services will require that no less than 80 percent (and optimally 100 percent) of staff members develop professional growth plans, with the long-term objective of providing educational, training, and wellness opportunities to employees that fulfill those growth plans.
Accomplishment Extent: Objective Partially Met (5/10)
We haven't quite reached 80% for this, but have hit health & wellness targets. We have not met part of this goal in the measurable meaning. While we have been encouraging health and wellness, and professional development, we have not aggressively pursued tracking professional growth plans. Resolve to discuss a plan during each classified employee's annual evaluation, but not necessarily require a plan. This goal will not be measured by number of professional growth plans.
Assessment Tools Used:
Professional growth plans.
College Services Objective 10
College Services is uniquely positioned to assist in the entrepreneurial activities of the college and support institutional efforts to develop alternative funding sources. Therefore, College Services will continue to promote an agreement with Blue Mountain Community College to use RogueNet by completing installation by the beginning of fall term 2004 and serving a maintenance contract for the system. Additionally, College Services will pursue in 2004-05 additional agreements with other educational institutions for the use of RogueNet.
Accomplishment Extent: Objective Met (10/10)
Implemented RogueNet applications for Blue Mt. Community College and with Columbia Gorge Community College. We are maintaining RogueNet at these colleges.
Assessment Tools Used:
Contracts (verbal and written) with other institutions.
Information Technology - Computer Services Objective 1
IT will research the possibility of developing a way to handle future internal and external programming requests to increase efficiency and provide a way to track and prioritize problems and projects. Research to be completed by summer term 2005.
Accomplishment Extent: Objective Not Met (1/10)
In the process of researching the price and availability of a purchased product versus building something in-house.
Assessment Tools Used:
Not met.
Extent of Accomplishments:
Within 2006 determine if the need is there to purchase or build an application to track projects and/or progress on debugging applications.
Unexpected Results:
Not enough time for the programmers to do research and determine what software would be helpful.
Information Technology - Computer Services Objective 2
Programming Services will perform an upgrade of the core systems for RogueNet applications by spring 2005.
Accomplishment Extent: Objective Not Met (2/10)
Steps are being taken currently to meet this objective.
Assessment Tools Used:
Not met.
Extent of Accomplishments:
The IT programming staff is working on meeting this step for the most part in 2006.
Unexpected Results:
Workloads affected it not being met.
Institutional Long-Range Goal 8
The College will strengthen its communication and participatory decision-making processes with its internal communities of staff and students.
Objective 8.1
There will be a clearly identified organizational leadership structure that delineates roles and levels of accountability in order to assure consistency and efficiency in delivering the college's services and fulfilling its mission.
College Services Objective 7
College Services recognizes the important role of managers and seeks to meet their need for professional growth through trainings, materials, and examples. Therefore, College Services will provide all managers with at least one professional growth opportunity per year.
Accomplishment Extent: Objective Met (10/10)
CS managers attended FoxPro conference, quarterly directors meetings, statewide facilities ARCRAO, Business Managers, HR Directors' meetings, IT Internet meetings, several Risk Management trainings, OSBA sexual harassment workshop, 20 Ways to Get Sued workshop, Chamber leadership program, OSBA insurance workshop, bargaining workshop, financial aid training. This objective will be carried forward to next year.
Assessment Tools Used:
Trainings attended.
Human Resources Objective 1
Human Resources will provide professional training for management staff in the areas of human resources policies and procedures, supervision and evaluation of classified staff, and legal issues.
Objective 8.2
Technology will be used to provide efficient access to communication and participatory decision-making processes.
College Services Objective 14
IT is working with the media department to expand video conferencing to multiple rooms at RVC and RWC. This will tie video conferencing into our existing network allowing more sites and more building locations to be served. The first test site will be L building with anticipated completion before winter break.
Accomplishment Extent: Objective Partially Met (5/10)
In process, site in L building not completed yet, should be by June 30, 2005.
Assessment Tools Used:
A timeline of June 30, 2005
College Services Objective 15
IT is planning an expansion of wireless network to saturate RWC with wireless connectivity and to add connectivity to RVC A and B buildings. Plans for completion by summer 2005.
Accomplishment Extent: Objective Partially Met (5/10)
Hardware has been purchased, implementation is planned for June 30.
Assessment Tools Used:
Implementation date of June 30.
Objective 8.3
The college will organize councils, committees, and working teams with staff and student representation to improve institutional collaboration and decision-making across locations and functions.
Institutional Long-Range Goal 9
The college will increase efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
Objective 9.1
The safety, security, and dignity of all students will be of the highest priority at all college locations.
College Services Objective 3
College Services is committed to providing dependable, timely, accurate service and meeting the planned and unplanned needs of the RCC family. Beginning September 26, 2004, College Services staff will acknowledge within two working days all requests for assistance from the campus community for most college services. Further, College Services will direct each department within its purview to establish baselines for optimum response time for each major function.
Information Technology - Computer Services Objective 3
Networking Services will install a DNS server and make upgrades to MS Exchange and Active Directory by spring 2005.
Accomplishment Extent: Objective Met (10/10)
The DNS upgrade allowed RCC to gain full control of our DNS records. Thus greatly reducing the amount of time it takes to make DNS changes. The active directory and Exchange upgrades greatly enhanced database performance, dependability, and ease of maintenance.
Assessment Tools Used:
Tested the DNS server from both inside and outside the firewall successfully. Exchange and active directory upgrades were completed per Microsoft's upgrade process.
Extent of Accomplishments:
N/A
Unexpected Results:
No
Objective 9.2
The college will continue planning and implementation efforts designed to enhance delivery of social, cultural, co-curricular, recreational, community service, and campus government involvement.
Institutional Long-Range Goal 10
The college will increase efforts to provide quality alternative access and learning opportunities.
Objective 10.1
The college will provide sufficient information technology infrastructure services at all sites.
Objective 10.2
Each campus will work collaboratively with other campus teams to expand alternative delivery offerings.
Institutional Long-Range Goal 11
The college will strengthen and develop the quality of its staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
Objective 11.1
The college will work to enrich its institutional and campus culture and identity focusing on RCC's hallmarks and values.
Objective 11.2
The college will continue to strengthen its welcoming environment in order to retain and recruit high quality staff and faculty.
College Services Objective 6
College Services recognizes the essential role of its staff and desires to assist individuals and the college community maintain health, wellness, and professional growth.. Therefore, beginning in fall 2004, College Services will require that no less than 80 percent (and optimally 100 percent) of staff members develop professional growth plans, with the long-term objective of providing educational, training, and wellness opportunities to employees that fulfill those growth plans.
Accomplishment Extent: Objective Met (5/10)
We haven't quite reached 80% for this, but have hit health & wellness targets. We have not met part of this goal in the measurable meaning. While we have been encouraging health and wellness, and professional development, we have not aggressively pursued tracking professional growth plans. Resolve to discuss a plan during each classified employee's annual evaluation, but not necessarily require a plan. This goal will not be measured by number of professional growth plans.
Assessment Tools Used:
Professional growth plans.
Bookstore Objective 3
The bookstore will work with staff to determine their ergonomic needs in regards to their work areas. Changes(such as keyboards, chairs, etc) needed to provide a more healthy work environment will be implemented before June 05.
College Services Objective 8
College Services recognizes the important role of managers and seeks to meet their need for professional growth through trainings, materials, and examples. Therefore, College Services will provide all managers with at least one professional growth opportunity per year.
Accomplishment Extent: Objective Met (10/10)
CS managers attended FoxPro conference, quarterly directors meetings, statewide facilities ARCRAO, Business Managers, HR Directors' meetings, IT Internet meetings, several Risk Management trainings, OSBA sexual harassment workshop, 20 Ways to Get Sued workshop, Chamber leadership program, OSBA insurance workshop, bargaining workshop, financial aid training. This objective will be carried forward to next year.
Assessment Tools Used:
Trainings attended.