2002 Institutional, Divisional, and Departmental Goals and Objectives


Long-Range Goal 1: The college will expand instruction and services to meet the needs of the entire district.
Business and Community Learning Services Goal 1.0.1: Expand divisional learning services.
1.0.1.1: BCLS will serve a duplicated headcount of 12,100 in 2002-03.
1.0.1.2: BCLS will expand its divisional learning services to accommodate a total of 521 FTE in 2002-03.
Human Resources & College Advancement Goal 1.0.1: The division will expand the services it provides throughout the district, to the public and to the various departments of the college.
Community Relations Goal 1.0.1.0: To develop college marketing that is customer-focused, cohesive, and full-service.
1.0.1.0.1: Institutional marketing is based in and/or coordinated by Community Relations.
1.0.1.0.2: Full-service marketing services are provided to the college community.
1.0.1.0.3: Establish a public information/employment center in Medford in cooperation with Human Resources and Student Employment.
Human Resources Goal 1.0.1.0.1: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Josephine County.
1.0.1.0.1.1: Convene a planning group for the information center - fall 2002.
1.0.1.0.1.2: Define center and identify funding requirement - winter 2002.
1.0.1.0.1.3: Identify easily accessible location - spring 2003.
1.0.1.0.1.4: Implement new center by earliest possible date.
Human Resources Goal 1.0.1.0.2: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Jackson County.
1.0.1.0.2.1: Convene a planning group for the information center - fall 2002.
1.0.1.0.2.2: Define center and identify funding requirement - winter 2002.
1.0.1.0.2.3: Identify easily accessible location - spring 2003.
1.0.1.0.2.4: Implement new center by earliest possible date.
Human Resources Goal 1.0.1.0.3: Human Resources department will continue to improve hiring and new employment orientation procedures.
1.0.1.0.3.1: Publish Human Resources procedures for managers and staff no later than June 2003.
1.0.1.0.3.2: Expand new employee orientation to a full day - fall 2002.
1.0.1.0.3.3: Increase reliance on internet recruitment sites – ongoing.
1.0.1.0.3.4: Develop web-based employment application process with RCC internet department – fall 2002.
Human Resources Goal 1.0.1.0.4: Human Resources department will improve efficiency through application of technology, including web-based processes.
1.0.1.0.4.1: Implement employment-listings telephone hotline.
1.0.1.0.4.2: Establish online employment applications.
1.0.1.0.4.3: Automate human resources forms.
1.0.1.0.4.4: Automate eligibility lists.
1.0.1.0.4.5: Automate evaluations.
1.0.1.0.4.6: Automate procedures.
1.0.1.0.4.7: Automate reports.
Instructional Services Goal 1.0.1: The division will provide instruction and service to meet the needs of the district, by developing distinctive program bases, and working to serve a more diverse community.
Allied Health Objective 1.0.1.0.1: Increase learning opportunities for individuals in the communities of interest of Allied Health.

Allied Health Objective 1.0.1.0.2: Allied Health programs will provide oversight and coordination needed to maintain effective programs and will collaborate with local health care leaders.

Art Objective 1.0.1.0.1: The Art Department will seek partial funding for High School Outreach team teaching workshops.

Art Objective 1.0.1.0.2: The Art Department will promote more diverse workshop experiences under the department's High School Outreach program.

Art Objective 1.0.1.0.3: The department will continue development of department and instructor web pages with course slide presentations

Art Objective 1.0.1.0.4: The department will seek to have RWC art facilities moved back to the Redwood Campus

Art Objective 1.0.1.0.5: The Art Department will regain funding for High School Outreach programs.

Art Objective 1.0.1.0.6: The Art Department will expand the digital imaging lab at the FireHouse Art Center.

Art Objective 1.0.1.0.7: The Art Department will develop a program to provide more professional artist's gallery talks, demonstrations and workshops.

Automotive Objective 1.0.1.0.1: Add a full time Automotive Program instructional staff member to meet the need for an ASE Master Automotive Technician transmissions and air conditioning specialist instructor as advised by the NATEF evaluation teams exit report and in conjunction with NATEF Standards 6.3, 6.4, and 9.

Automotive Objective 1.0.1.0.2: Monitor the Automotive program facilities, equipment and curriculum through advisory committee meetings to ensure that they continue to conform to NATEF Standards 6.5, 7, and 8.

Automotive Objective 1.0.1.0.3: Continue the search for a way to deliver Automotive Program classes in Jackson County.

Business Technology Objective 1.0.1.0.1: Examine the accounting sequences for transfer and professional technical students, and recommend appropriate changes to the curriculum committee.

Business Technology Objective 1.0.1.0.2: Investigate an accelerated summer program for one-year certificates, coordinating with 2+2.

Business Technology Objective 1.0.1.0.3: Develop two Web-based courses, BT160 Business Math and CS125WW.

Business Technology Objective 1.0.1.0.4: Contact and meet with other professional/technical RCC programs to accent the use of Business English I and II in their programs.

Business Technology Objective 1.0.1.0.5: Coordinate the content of all course syllabi between both campuses in an effort to ensure that the course content follows the state-approved course outlines.

Business Technology Objective 1.0.1.0.6: Increase enrollment in Office Technology classes or cancel the program.

Business Technology Objective 1.0.1.0.7: Successfully complete the teachout of the Medical Office students.

Computer Science Objective 1.0.1.0.1: Continue to pursue non-traditional delivery methods for appropriate courses. Discussion: Many of our students work and therefore have limited times when they can attend classes. Additionally many of our students are not degree seeking, but rather want to update their current skills by taking only specific classes. We need to further explore options such as intense short-term training, online classes, self-study, and classroom activities.

Computer Science Objective 1.0.1.0.2: Continue out-reach efforts to local high schools. Discussion: 2+2 offerings help place new student in the “pipeline” and improve the connection between RCC and the local high schools. Our participation in high school career fairs attracts local high school graduates to our programs.

Computer Science Objective 1.0.1.0.3: The department will work to base distinctive programs on the appropriate campus. Discussion: As a cost saving effort, we need to determine the best placement of our programs. We will look at demographics as well as available facilities to make this determination.

Construction Technology Objective 1.0.1.0.1: Meet the changing training needs of the Construction Industry. a. Increase classified staff to levels appropriate to program size and growth. b. Increase full time and part time Instructional staff to meet increased training demands for both additional sections and topics c. Develop new training deliveries by coordinating with BCLS and other college divisions. d. Accommodate program growth by adding either lab space or storage space.

Construction Technology Objective 1.0.1.0.2: Ensure the continued recruitment of students. (Divisional goal I.A.1) a. Expand the department Web site to be both a recruitment tool and a student resource. b. Continue sponsorship of the Women in Trades Fair as well as other activities to recruit women and minorities into the industry. c. Expand student-to-student presentations and High School outreach, holding at least 3 presentations per term.

Construction Technology Objective 1.0.1.0.3: Maintain a 50 percent placement rate within 90 days of graduation and a 90 percent overall placement rate. a. Improve tracking process of graduates. b. Increase CWE placement sites by 15 percent. c. Increase employer contact with students.

Criminal Justice Objective 1.0.1.0.1: Maintain integrity of Criminal Justice certificate and degree programs by providing a comprehensive offering of classes at daytime and evening hours on both the Redwood and Riverside campuses (continuation from 2000-2001 goals).

Criminal Justice Objective 1.0.1.0.2: Continue to improve the Cooperative Work Experience program through enhanced coordination with agencies

Criminal Justice Objective 1.0.1.0.3: Further the development of the Reserve Officer Law Enforcement Academy program to include greater efficiencies in documentation of activities, quality control, and eventual accreditation of the program through the Oregon Department of Public Safety Standards and Training.

Diesel Technology Objective 1.0.1.0.1: Add one full time instructor and one classified person in the tool crib to meet the increase in student enrollment.

Early Childhood Education Objective 1.0.1.0.1: Modify the degree program framework a. Continue developing alternatives to challenge coursework b. Maintain link with Advisory Committee by meeting at least twice per year c. Modify 2 plus 2 agreements to conform to new coursework d. Break 3 credits courses that are taken for the Child Development Associate (CDA) into 1-credit modules so they can be offered as short courses and on- line (ECE 125, ECE 126, ECE 135, and ECE 136).

Early Childhood Education Objective 1.0.1.0.2: Finalize field experience possibilities a. Field test guidelines for field placement sites b. Establish at least three field placement sites c. Place at least 3 students in field placement site

Early Childhood Education Objective 1.0.1.0.3: Establish procedures for Early Childhood Education department a. Continue building a pool and maintaining a list of potential instructors in both counties b. At least once a term, hold meetings with all potential and current part- time instructors c. Attend meetings of ECE agencies and alliances to establish collaborations d. Use the two Josephine and Jackson County ECE conferences to market ECE programs e. Coordinate education tuition grants with Oregon Association for the Education of Young Children ( OAEYC) branches for a continuum of learning possibilities from 3-hour workshops to 4-credit courses. f. Explore possibility of forming an Education Department that includes coursework for Teacher’s Aides as well as Early Childhood Education.

Early Childhood Education Objective 1.0.1.0.4: Continue exploring the resources available to establish a lab school for the ECE program on the Redwood Campus a. Meet and collaborate with representatives of Early Head Start, Head Start, and Early Intervention. b. Identify possible grants to fund the building of a center for children infants through preschool. c. Draft collaboration agreements among the four agencies. d. Identify possible building plans

Electronics Objective 1.0.1.0.1: Goal 1: Develop a cohort-based collaborative learning model for the AAS program Supplement two core courses with web-based resources. Increase retention 10% through a student-mentoring program. Develop intervention strategies for at-risk students

Electronics Objective 1.0.1.0.2: Goal 2: Working with Intel, develop articulation agreements with Chemeketa Community College for student placement as Microelectronics technicians and Integrated Circuit Mask CAD drafters.

Electronics Objective 1.0.1.0.3: Goal 3: Continue the process towards an articulation agreement with OIT’s BSEET degree program.

Electronics Objective 1.0.1.0.4: Goal 4: Increase by 30% program marketing through involvement in the development of RCC’s marketing plan, a 2+2 informational CD, and web-based promotional material .

Electronics Objective 1.0.1.0.5: Complete the development of a web-based EET101 Introduction to Electronics course and develop a model for the distance delivery of EET115 PC Electronics I.

Emergency Medical Technology Objective 1.0.1.0.1: Redefine workload issues regarding state-mandated responsibilities for the EMT Program Administrator and EMT Program Coordinator; also define the daily roles of the part-time faculty/classified EMT position and the EMT Program Coordinator.

Emergency Medical Technology Objective 1.0.1.0.2: Explore cost-recovery efforts and programs for EMT course delivery.

Fire Science Objective 1.0.1.0.1: Expand the Fire Science advising schedule to include at least 10 more hours per week of open time for appointments.

Fire Science Objective 1.0.1.0.2: Work with the Truck Driving program to include fire apparatus driving courses.

Fire Science Objective 1.0.1.0.3: Revise the course delivery cycle to allow for more frequent scheduling of classes with typically high enrollment.

Foreign Language Objective 1.0.1.0.1: Improve continuity and quality of instruction by adding one full-time Spanish instructor at Redwood Campus.

Foreign Language Objective 1.0.1.0.2: Train part-time instructors and student assistant on use of the lab and the programs currently available.

Foreign Language Objective 1.0.1.0.3: Beta test the use of the lab and programs by a select number of students.

Foreign Language Objective 1.0.1.0.4: Review and select improved materials for second year courses.

Foreign Language Objective 1.0.1.0.5: Research and add useful links and syllabi to the Foreign Language web page.

Health, P.E., and Recreation Objective 1.0.1.0.1: To provide equipment and support to student government in offering at least 2 intramural events.

Help Desk Objective 1.0.1.0.1: Be a professional organization with a staff committed to excellence Objectives: 1. Develop guidelines for answering phones and improving customer service skills 2. Increase and maintain the level of technical expertise of Help Desk

Help Desk Objective 1.0.1.0.2: Provide program students with a training ground that allows them to gain applicable real-world knowledge Objectives: 1. Provide students with the opportunity to learn all aspects of computer technical support as practiced at RCC 2. Work collaboratively with professional-technical instructors in establishing guidelines and goals for the student

Humanities Objective 1.0.1.0.1: The Humanities department will monitor the results of the Writing Proficiency Exam, focusing on changes to the old “holistic” exam which have taken effect this year. The department will compile comparative data on the overall passing rate and solicit student feedback

Humanities Objective 1.0.1.0.2: The Humanities department will open a Writing Center on the Riverside Campus and provide services to Medford students on a par with the services provided by the Writing Center on the Redwood Campus. The RVC Writing Center will also offer tutoring and multimedia access to foreign language students

Humanities Objective 1.0.1.0.3: Through the FIPSE OWL project, the Humanities department will work to expand distance education access as well as writing and research assistance to both RCC students and instructors

Humanities Objective 1.0.1.0.4: The Humanities department will work with the Riverside Campus facilities committee to ensure space for a Black Box Theater in the proposed RVC “Human Arts Building,” while working on the upkeep of existing Theater Arts space on the Redwood Campus

Humanities Objective 1.0.1.0.5: The Humanities department will work with the college and the Oregon International Education Consortium to continue its overseas programs in London and Florence, as well as offer a study abroad program for RCC students during summer 2003.

Industrial Welding Objective 1.0.1.0.1: Increase the educational experience 15% with real time job potential to our students empowering them with the skills required to work in a very demanding industrial job market and improve their quality of life.

Industrial Welding Objective 1.0.1.0.2: Work more closely by 15% with our Industrial Advisory Committee and community of interest to provide an educational program that meets the needs/skills Industry requires their employees/our students need to be gainfully employed in the Metals Fabrication Industry.

Industrial Welding Objective 1.0.1.0.3: Expand by 10% and maintain a highly visible recruitment program in the two county high school districts and communities projected at freshman student enrollment as well as industry employment upgrading.

Industrial Welding Objective 1.0.1.0.4: Enter into a partnership with the Automotive Department to write a grant to secure the funding to finish the dragster that will be utilized as a high tech recruiting vehicle at the high schools.

Instructional Computer Services (ICS) Objective 1.0.1.0.1: Maintain ICS technology to provide state of the art facilities for staff/faculty and students. a. Replace two labs each year. (Each lab consists of 21 computers and 1 projector) b. Replace at least one server every year. (The new server becomes our main production server and the old server then becomes a backup server to help increase redundancy.)

Instructional Computer Services (ICS) Objective 1.0.1.0.2: Maintain reliable and robust infrastructure, while remaining transparent to users. Replace 10-base (10 Mb) network hubs with 10/100-base (10/100 Mb) managed switches. Replace wiring in labs with extended Category 5 wiring capable to transmit at 1000-Base (1000 Mb/Sec). Diagnose traffic, determine bottlenecks and propose solutions. Perform backups of systems and servers, and keep hardware on hand to keep systems on-line. Document emergency procedures and make sure workers know procedures.

Instructional Computer Services (ICS) Objective 1.0.1.0.3: Improve communication between ICS and users (staff/faculty and students). Set up a “Network Administration Group” and schedule meetings. This will be for the people who are involved with the administration of “RogueNet”, so guidelines can be set and observed helping RogueNet grow in a controlled manner. Maintain lists of supported hardware/software for Satellite labs and keep an open line of communication with instructors/lab coordinators. Hold lab orientation meetings each term for staff/faculty/tutors to learn about ICS resources that are available for instruction. Produce an ICS web page for all staff/faculty and students to keep them informed of the updated “status” of the ICS network. Regular e-mails will be sent to remind users of this resource.

Instructional Computer Services (ICS) Objective 1.0.1.0.4: Maintain employee technical proficiencies necessary for ICS functions. Have seminars/meetings to provide cross training between employees.

Instructional Media Objective 1.0.1.0.1: Develop or purchase a system that will allow faculty members to update their Web pages through a Web-browser.

Library Objective 1.0.1.0.1: Expand information literacy instruction. Objectives: 1. Increase the number of library faculty at Riverside Campus to bring library services to parity with Redwood Campus services. 2. Offer at least 1 section of the 1-credit online research class per term. 3. Explore the feasibility of an on-line library tutorial that is customized to the student’s research needs/interests.

Library Objective 1.0.1.0.2: Help students discover available resources by improving communication with faculty and staff. Objectives: 1. Recruit members of the college community to form a library advisory committee. 2. Collaborate with other departments in orienting new part time faculty to library resources via CDs or other technology. 3. Implement at least four new strategies to improve communication with faculty and to develop an understanding of the resources now available. 4. Continue to work with faculty from other departments to offer an increased variety and number of classes in research methods, particularly focusing on programs and departments not currently served.

Massage Therapy Objective 1.0.1.0.1: Quality of Instruction and Curriculum A. Hire fulltime coordinator/instructor B. Increase class size of massage electives to increase FTE and allow LMT’s who are not in the program to continue their education C. Continue developing clinical sites and contracts to promote massage in the community and expand student clinical experiences. D. Increase hydrotherapy modalities E. Find space for a lab classroom

Mathematics Objective 1.0.1.0.1: The Mathematics Department will ensure student success by providing ongoing training opportunities for full and part-time faculty to achieve teaching excellence for all levels of the mathematics curriculum in order to maintain quality of instruction. Objective: The Mathematics Department will implement our lead instructor program for the developmental math courses to coordinate the part-time faculty teaching the developmental math courses. Objective: The Mathematics Department will provide pedagogical training opportunities and encourage full and part-time faculty to participate in training sessions.

Mathematics Objective 1.0.1.0.2: Enforce the established math course prerequisites for both developmental and transfer level courses. Objective: Consistently use the Qualifications report in Admin View to ensure students are enrolled in the appropriate course.

Respiratory Care Objective 1.0.1.0.1: Increase clinical time by 33 percent over last year.

Respiratory Care Objective 1.0.1.0.2: Implement consecutive clinical days and a capstone experience.

Respiratory Care Objective 1.0.1.0.3: Provide all faculties with a document which clearly identifies what elements of the National Examination Matrix should be covered in their course to provide mastery within the comprehensive program plan.

SOU Express Objective 1.0.1.0.1: Increase student retention by 10%; from 57% (2000-2001) to 67% Stress services available to students at RCC and SOU Devise a better first interview procedure Use 2000-2001 exit interview surveys to assess and improve services

SOU Express Objective 1.0.1.0.2: Construct a scholarship fund for minority students entering Express Write grants for RCC Foundation and other groups for scholarship monies Coordinate with LaPuerta for students and monies

Science Objective 1.0.1.0.1: Establish lead Instructors in Biology, Physical Science, and Chemistry

Science Objective 1.0.1.0.2: Work to develop a network for computer applications for instruction.

Science Objective 1.0.1.0.3: Add 3 FTE instructors to help meet the expanding demand on offerings and decrease overloads on full time faculty.

Science Objective 1.0.1.0.4: Develop labs which put students and employees at minimal risk while still meeting instructional goals.

Science Objective 1.0.1.0.5: Continue to improve lab instruction manuals, safety orientations and equipment.

Social Science/Human Services Objective 1.0.1.0.1: Update SOC204 telecourse. Objectives: 1. Review new video tapes, and 2. Make decision

Social Science/Human Services Objective 1.0.1.0.2: Explore new course offerings: Objectives: 1. Present proposal for Marriage and Family Sociology course to curriculum department. 2. Have at least one meeting with members of Humanities and Art departments to discuss ways of combining history, art history and literature courses. 3. Have at lest one meeting with Criminal Justice department to explore cross-listing sociology and criminal justice courses. 4. Meet with administrative team to explore and develop guidelines for modular courses. 5. Pilot at least two class meetings and department meetings on interactive video. Explore use to deliver small classes in both counties.

Theater Arts Objective 1.0.1.0.1: Augment the Playwriting course with web based delivery of instruction, and assess possibility of converting it into a web-based class.
1.0.1.1: Work at the departmental level to strengthen instructional quality and service to students.
1.0.1.2: Optimize class schedule by 5% by reducing number of course offerings, and increasing average class size from the 2000-2001 baseline of an 18.3 average to at least 22 students.
1.0.1.3: Partner with Business and Community Learning Services to implement one or more joint programs partially funded by private industry.
1.1: By the year 2005-06, the college will have an enrollment of approximately 5700 FTE, reflecting a projected annual growth rate of 2% to 5%, serving an unduplicated head count of nearly 23000.
Developmental Studies Goal 1.1.1: The Developmental Studies Division will increase FTE over the 2001-02 projection of 1163 FTE by 2% for an overall increase of 24 FTE by creating new programs, expanding existing programs and improving the quality of services to meet the needs of basic skills students, developmental education students, and credit-enrolled students accessing the tutoring centers.
ABE / GED Objective 1.1.1.0.1: By September 2003 the ABE and Developmental Education departments will implement new tracker programs for all Developmental Studies programs to more accurately capture FTE and track student progress.

ABE / GED Objective 1.1.1.0.2: By Winter 2003 the ABE Department will collaborate with Head Start, ESD, and public schools to provide family literacy programs in White City for a yearly increase of 7 FTE.

ABE / GED Objective 1.1.1.0.3: By Spring 2003, ESL instruction in both counties will expand to provide an additional 2 FTE yearly increase.

ABE / GED Objective 1.1.1.0.4: The ABE Department will develop new self-paced basic computer literacy skill instruction in ABE by Fall 2002 for a yearly increase of 2 FTE.

ABE / GED Objective 1.1.1.0.5: The ABE and Developmental Education departments will expand College Connections classes and other ABE transitional activities in Josephine County to recruit additional students enrolling in college credit courses from the ABE program by June 30, 2003 for a yearly increase of 3 FTE.

ABE / GED Objective 1.1.1.0.6: By Fall 2002 the ABE/GED services will be reconfigured at Fir Street Learning Center and Market Street Learning Center in order to implement instruction for the new GED 2002 tests most effectively while maintaining a sound basic work skills curriculum at Market Street Learning Center.

Developmental Education Objective 1.1.1.0.1: The Developmental Education Department will increase FTE by continuing to schedule DE classes for capacity enrollment and offering additional classes for a yearly increase of 4 FTE.

Developmental Education Objective 1.1.1.0.2: The Developmental Education Department will increase tutoring center FTE through increased internal marketing activities for a yearly increase of 4 FTE.

Developmental Education Objective 1.1.1.0.3: The Developmental Education Department will develop and offer one new on-line DE course beginning Winter 2003 for a yearly increase of 2 FTE.

Developmental Education Objective 1.1.1.0.4: Beginning Fall 2002 the Developmental Education Department will work with Instructional Media Department to provide tutoring support for selected telecourses.

Developmental Education Objective 1.1.1.0.5: By September 2003 the Developmental Education and ABE departments will implement new tracker programs for all Developmental Studies programs to more accurately capture FTE and track student progress.

Developmental Education Objective 1.1.1.0.6: The Developmental Education and ABE departments will expand College Connections classes and other ABE transitional activities in Josephine County to recruit additional students enrolling in college credit courses from the ABE program by June 30, 2003 for a yearly increase of 3 FTE.
Student Services Goal 1.1.1: Student Services will continue to expand alternative and flexible intake methods, to meet the needs (appropriate) of a growing college community, in order to balance the need for quality intake processes and policies while recognizing the need for responsiveness to prospective students.
Administration Objective 1.1.1.0.1: The Student Services Administration will develop an online incident reporting system that can be accessed through admin view. There will be various tiers developed that pertain to confidentially issues and outcomes related to reported incidents.

Counseling Objective 1.1.1.0.1: Counseling will review current assessment and course placement procedures to insure relevancy and reasonableness.

Enrollment Services Objective 1.1.1.0.1: Enrollment Services will engage in training that will support staff in responding to unique needs and requests from students.

Financial Aid Objective 1.1.1.0.1: The Financial Aid Department will expand Veteran’s Advising and Services to both campuses full-time, by increasing the part-time Veteran’s position to full-time, and by hiring 1-2 Veteran work-study students.
1.2: The growth in services and instructional delivery will accommodate an additional 111 FTE (over the projected 4960 for 2001-02), serving an additional unduplicated headcount of 450 in the year 2002-03.
Administrative Services Goal 1.2.1: Administrative Services will provide needed support to assist in growth.
1.2.1.1: IT and Facilities departments will make the necessary infrastructure upgrades to accommodate additional growth, i.e., get fiber to F, G and E building and eventually D and Y; upgrade at RVC from 10-base hubs to 100-base switches for inter building communication.
Student Services Goal 1.2.1: Student Services will examine and participate in institutional strategies for enrollment management and retention including issues regarding registering for classes with few conflicts.
Counseling Objective 1.2.1.0.1: The counseling department will continue to enhance the orientation process incorporating student services and instructional faculty in order to maximize retention effectiveness and help students to adjust to college.

Discovery Programs Objective 1.2.1.0.1: Discovery Programs will continue to conduct a recruitment campaign each term, staff a post-placement test orientation, and complete intake appointment for students coming into these programs. , (retention) Discovery Programs will track the program students overall retention as an RCC student for up to one year.

Student Employment Objective 1.2.1.0.1: Student Employment Services will develop a recruitment and retention plan for OST which will include the development of a student recognition/celebration mechanism and an employer newsletter.

Student Life Objective 1.2.1.0.1: The Student Life Department will coordinate a Welcome Day fall quarter at each campus on a week-end day. Students will be advised, meet faculty, receive tours, have ID pictures taken and be able to purchase books.

TRIO Objective 1.2.1.0.1: The TRIO Student Support Services program will serve 150 unduplicated RCC Transfer students during the 2002-03 academic year.
Long-Range Goal 2: The college will have a stable funding base consisting of varied sources of funding.
Business and Community Learning Services Goal 2.0.1: Pursue additional sources of funding.
2.0.1.1: The amounts of funding coming from non-traditional sources such as grants, private sources, and collaborative efforts will increase to $680,000 in 2002-03.
2.0.1.2: BCLS will aggressively pursue additonal funding for infrastructure for a third campus to assist the college in bond levy and other funding opportunities.
2.0.1.3: BCLS will support the development of a legislative strategy for the 2003 session for enhanced funding for the college.
2.0.1.4: BCLS will support a community-wide capital campaign throughout the district in 2002-04.
2.1: The amount of funding coming from non-traditional sources such as grants, private sources and collaborative efforts, will increase over 1999-00’s baseline by 10% in 2002-03.
Administrative Services Goal 2.1.1: Administrative Services will provide needed support to assist in the pursuit and tracking of additional funding.
2.1.1.1: Administrative Services will participate as part of the grant team to apply to the National Telecommunications and Information Administration, for a Technology Opportunities Program grant and apply for a Distance Learning and Telemedicine Loan and Grant from US Rural Development.
Developmental Studies Goal 2.1.1: The Developmental Studies Division will increase the amount of funding by $48,000 over 2001-02 levels coming from non-traditional sources such as federal and private grants, services to other business, agencies, and institutions.
ABE / GED Objective 2.1.1.0.1: By Winter 2003 the ABE Department will collaborate with external partners to obtain a family literacy grant to provide expanded services to students in the White City area.

ABE / GED Objective 2.1.1.0.2: By Fall 2002, the ABE Department will obtain funding from the Samuel C. Johnson Foundation to provide additional basic skills instruction to students in Josephine County.

Developmental Education Objective 2.1.1.0.1: If the Title III grant is awarded, the Developmental Education Department will expand its distributed learning activities through the development of one additional online DE class and an online tutoring assistance by Spring 2003.
Student Services Goal 2.1.1: Student Services will continue to offer representation on the College Grants Team in order to collaberate in the pursuit of non-traditional sources of revenue.
Discovery Programs Objective 2.1.1.0.1: Discovery Program will identify and apply for grants to support program innovations and basic student support dollars (childcare and scholarship assistance).

Student Employment Objective 2.1.1.0.1: Student Employment Services will continue to apply for grants to support existing activities such as OST and Vibrant Communities.
2.2: The college will develop a strategy for a successful bond levy for 2002-05.
Administrative Services Goal 2.2.1: Administrative Services will provide needed infrastructure to support the College’s bond effort.
2.2.1.1: Administrative Services will continue to work on the bond levy effort in conjunction with Bond Counsel and the Bond Levy Team (BLT).
2.3: RCC will involve the entire college community, including the Board, advisory committees, students and staff in development of a legislative strategy for the 2003 session for enhanced funding of the College.
2.4: Through a collaborative effort by the RCC Foundation, volunteers, college faculty, management, staff and students, a community-wide capital campaign will be carried out throughout the district in 2001-04.
Administrative Services Goal 2.4.1: Administrative Services will provide support for a community-wide capital campaign.
2.4.1.1: An easier-to-use and understand foundation accounting process will be implemented.
2.4.1.2: Administrative Services staff will assist the RCC Foundation in the capital campaign effort.
2.4.1.3: The College’s web site will post information relating to the campaign effort.
Long-Range Goal 3: The college will develop and maintain appropriate facilities throughout the district based on the institutional facilities master plan.
Administrative Services Goal 3.0.1: Administrative Services will assist with the development of and maintenance of appropriate facilities.
3.0.1.1: Administrative Services will work with the new Architect of Record in developing a final master facility plan for both counties.
Business and Community Learning Services Goal 3.0.1: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodation for BCLS activities.
3.0.1.1: BCLS will continue to expand deliveries of training programs and courses in downtown Medford for 2002-03.
3.0.1.2: In collaboration with partner agencies, BCLS will support the efforts of the college to develop a One-Stop Center in Grants Pass that may include facilities and services for RCC workforce training, business development, community education, developmental studies, student access, etc. by December 2005.
3.0.1.3: BCLS will continue to work with the Table Rock Campus Development Team to refine the plan for funding construction of new facilities and implementation of new program delivery at TRC during the following two to three years, pending the approval of the Enhanced Use Agreement at the VA Domiciliary or location of another site for the Table Rock Campus.
3.0.1.4: BCLS will help the college to develop an identity for BCLS workforce training for the third campus.
Human Resources & College Advancement Goal 3.0.1: The division will respond to growing demand for its services by increasing access to full service locations in Jackson and Josephine counties.
Community Relations Goal 3.0.1.0.1: To acquire sufficient resources (facilities, staff, equipment, software, and revenue) to facilitate efficient, effective work practices and to support growing marketing demands.
3.0.1.0.1.1: Increase Community Relations facilities to accommodate research staff and storage; establish permanent office in Jackson County.
3.0.1.0.1.2: Acquire sufficient production equipment for “in house” jobs.
3.0.1.0.1.3: Increase support staff positions by September 2002.
3.0.1.0.1.4: Acquire advertising budget funding that is at least 1 percent of college budget (approximately $220,000).
Human Resources Goal 3.0.1.0.1: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Josephine County.
3.0.1.0.1.1: Convene a planning group for the information center - fall 2002.
3.0.1.0.1.2: Define center and identify funding requirement - winter 2002.
3.0.1.0.1.3: Identify easily accessible location - spring 2003.
3.0.1.0.1.4: Implement new center by earliest possible date.
Human Resources Goal 3.0.1.0.2: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Jackson County.
3.0.1.0.2.1: Convene a planning group for the information center - fall 2002.
3.0.1.0.2.2: Define center and identify funding requirement - winter 2002.
3.0.1.0.2.3: Identify easily accessible location - spring 2003.
3.0.1.0.2.4: Implement new center by earliest possible date.
Student Services Goal 3.0.1: Student Services, following successful passage of bond levies for capital contruction, will engage in a college-wide facilities planning and implementation effort.
Enrollment Services Objective 3.0.1.0.1: To efficiently distribute staff workloads at current and future sites, and more effectively serve students, Enrollment Services will work with the Information Technology Department to design and implement a document routing system using electronic mailboxes.

Enrollment Services Objective 3.0.1.0.2: ) Enrollment Services will work with the Information Technology Department to design and implement Intranet forms for use by faculty and staff, such as an online waiver form.
3.1: RCC will continue to develop RVC as a major urban campus in downtown Medford, with a library expansion effort implemented jointly with Jackson County by the end of the year 2002.
Administrative Services Goal 3.1.1: Collaborative efforts will be continued with the Jackson County Library to develop a master plan as it relates to Rogue Community College.
3.1.1.1: The RCC Web site will post photographs of the new Jackson County Library at various development stages as information for staff, students, and the community.
3.2: Facilities in Josephine County will be enhanced. The RCC master plan for facilities development in Josephine County, based on the work completed in 2001- 02, including a high-quality downtown facility and improvements to the Redwood Campus, will be implemented in 2002-05.
Developmental Studies Goal 3.2.1: The Developmental Studies Division will support the college efforts for development of a high-quality downtown facility and improvements to the Redwood Campus by providing divisional management, faculty, clerical and student representatives on committees developing the facilities master plan.
ABE / GED Objective 3.2.1.0.1: The Josephine County ABE Director and faculty will actively participate in the planning of a high quality one-stop center in Grants Pass that would include facilities for basic skills programs.

Support Services Objective 3.2.1.0.1: Support Services will collaborate with Vocational Rehabilitation, Commission for the Blind, Goodwill Technology Services and The Job Council in developing appropriate services for a new individual with disabilities through a Josephine County One-Stop.
3.3: The third RCC campus will be developed in Jackson County by 2006-2007, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1300 FTE.
Developmental Studies Goal 3.3.1: The Developmental Studies Division will support the college efforts to develop a third campus (Table Rock Campus) in Jackson County that will include facilities and services for divisional activities by providing divisional management, faculty, clerical and student representatives on committees developing the campus master plan.
ABE / GED Objective 3.3.1.0.1: By Fall 2002 the ABE and Developmental Education Departments will establish a baseline level for basic skill learning center activity and DE courses and tutoring activity to determine the appropriate program activity level at the Table Rock Campus.

Support Services Objective 3.3.1.0.1: Support Services will work with all divisions to develop an appropriate level of disabled student service support at the Table Rock Campus.
3.4: The college will provide the programs and services necessary to promote a sense of identity and belonging in the development of all college campuses.
Long-Range Goal 4: Beyond campus-based programs, the college will expand learning services to meet a variety of expressed needs to help build, strengthen, and enrich the diverse communities Rogue serves.
Business and Community Learning Services Goal 4.0.1: Expand learning services to meet a variety of expressed needs to help build, strengthen, and enrich the diverse communities of the district.
4.0.1.1: BCLS will continue to expand business development services in both counties.
4.0.1.2: BCLS will continue to support planning and development of services to implement the Workforce Investment Act regionally and statewide.
4.0.1.3: BCLS will continue to expand workforce training services throughout the district.
4.0.1.4: BCLS will continue to expand offerings at community learning centers throughout the district.
Instructional Services Goal 4.0.1: The division will work with the college as a whole to develop and maintain appropriate facilities and programs.
Art Objective 4.0.1.0.1: The Art Department will initiate a 1 year certificate program in Illustration

Art Objective 4.0.1.0.2: The Art Department will establish photography classes.

Art Objective 4.0.1.0.3: The Art Department will obtain proper studio/lab facilities with support systems consistent with OSHA standards.

Computer Science Objective 4.0.1.0.1: Continue to develop degree/s in the technical and creative aspects of e- commerce and web development. Discussion: There is a demand for Internet related information technology expertise. We have the foundation in place to support new program emphasis areas in Web Development, Web Design, and Web Networking.

Computer Science Objective 4.0.1.0.2: Work with other college departments on the creation of courses and programs. Discussion: Our efforts in the development of e-commerce programs indicate a need to work closely with other RCC departments to support them as well as having a need for their support.

Early Childhood Education Objective 4.0.1.0.1: Utilize distance learning for Early Childhood Education coursework a. Establish at least 8 courses over the v-tel interactive video system b. Establish at least 8 on-line Early Childhood Education courses, ranging from 1-3 credits.

Health, P.E., and Recreation Objective 4.0.1.0.1: To upgrade the sound system of the gymnasium.

Health, P.E., and Recreation Objective 4.0.1.0.2: Find and develop an appropriate space/facility in Jackson county to accommodate the special space needs of HPER courses in conjunction with other RCC programs with unique space requirements such as Theater, Art and Music.

Health, P.E., and Recreation Objective 4.0.1.0.3: Create an improved atmosphere on the Redwood Campus with the addition of an outdoor volleyball court and a fitness circuit/walking path.

Library Objective 4.0.1.0.1: Maintain sufficient up-to-date computers for electronic research by students, faculty, and staff. Objectives: 1. Replace half of the current computers at each of the two campus libraries. 2. Add 10 student-use computers at the Redwood Campus Library and 10 at the RVC Campus.

Library Objective 4.0.1.0.2: Provide sufficient, attractive space for work, study, research, and instruction at the Redwood Campus and Riverside Campus libraries. Objectives: 1. Furnish the library space at Riverside Campus with sufficient shelving to house currently owned materials and to accommodate growth. 2. Continue planning for the partnership with Jackson County Library Services and the Medford Urban Renewal Agency in a joint-use facility in downtown Medford. 3. Install adequate lighting in the Wiseman Center Library. 4. Explore partnerships to seek grant funding for computers and assistive technology.

Mathematics Objective 4.0.1.0.1: The Math Department will maintain a pool of reliable and effective part-time instructors in both counties. Objective: The department will continue to advertise on the Math Department web site and encourage qualified part-time instructors to apply. Interviews will be held with qualified applicants and references checked prior to hiring.

Respiratory Care Objective 4.0.1.0.1: Improve physical resources/laboratory space and availability. Laboratory must be of sufficient size to allow all students access to all exercises and available to students outside of scheduled laboratory times. The program will effectively provide optional laboratory access for students in need of remediation and/or additional exposure time with laboratory equipment and supplies.

Science Objective 4.0.1.0.1: Dedicated classrooms for science instruction.

Science Objective 4.0.1.0.2: Work with the Facilities Committee and President’s Office to design and build lab and lecture facilities in future construction projects.

Theater Arts Objective 4.0.1.0.1: Work with the Riverside Campus facilities committee to ensure space for a Black Box Theater in the proposed RVC “Human Arts Building,” while working on the upkeep of existing Theater Arts space on the Redwood Campus.

Theater Arts Objective 4.0.1.0.2: Develop one additional class, such as TA153 Theater Rehearsal and Production to be added in the 01-02 year (or as soon as resources allow).
4.0.1.1: Continue to participate in planning the Jackson County public library facility in Medford scheduled for completion in 2003.
4.0.1.2: Continue joint efforts to plan for the development of a third campus that will emphasize technical programs, full service to students, and extensive support to business and workforce development with sufficient facilities to accommodate at least 1200 FTE by 2010-2011.
4.0.1.3: Begin the development of two new professional technical programs
4.0.1.4: Pilot within the Early Childhood Education program an on-line delivery for its entry-level CDA curriculum.
4.0.1.5: Revise curriculum as part of a three-year program to develop a broad range of modularized, competency based courses.
4.1: The college will expand business development support services (beyond the 2001/02 level) throughout the college district.
4.2: The college will collaboratively support ongoing planning and development of services to implement the Workforce Investment Act regionally and statewide.
Developmental Studies Goal 4.2.1: Developmental Studies will participate with the Youth Council to implement the Workforce Investment Act regionally.
ABE / GED Objective 4.2.1.0.1: By fall 2002 the ABE Department will appoint a representative to participate in the regional WIA Youth Council activities.
Student Services Goal 4.2.1: Student Services will continue to offer a broad set of services and programs in support of the Workforce Investment Act.
Student Employment Objective 4.2.1.0.1: Student Employment Services will implement the Employment Skills Training Program (EST) a WIA eleigible program designed for short-term on the job training combined with credit courses.
4.3: The college will expand workforce training services (beyond the 2001/02 level) throughout the college district.
Administrative Services Goal 4.3.1: Information Technology will continue to maintain the RVWorkforce List-Serve for the SOSGAP Project grant.
Developmental Studies Goal 4.3.1: Developmental Studies will continue its collaborative efforts with internal and external partners to provide basic skills instruction under the Title I provisions.
ABE / GED Objective 4.3.1.0.1: By spring 2003, the ABE Department will provide at least one basic skills training under the WIA Title I provisions in collaboration with BCLS Contracted Training Department.

ABE / GED Objective 4.3.1.0.2: The ABE Department will explore with BCLS and Transciones the feasibility of establishing an outreach center in the West Medford area.
4.4: Based on a review of college resources and service needs, the college will support community learning centers throughout the district at strategic locations.
Developmental Studies Goal 4.4.1: The Developmental Studies Division will collaborate with the local WIA through the Rogue Valley Workforce Development Council to provide information on basic skills services available to workforce partners in the region and provide the local WIA board with performance data on basic skill improvement for regional WIA reports.
ABE / GED Objective 4.4.1.0.1: The ABE directors will provide basic skills schedule every term to the ERC and other WIA partners.

ABE / GED Objective 4.4.1.0.2: The ABE directors will provide year-end Title II performance measures data for inclusion into Title I yearly reports.
Long-Range Goal 5: The college will align its priorities to continually provide quality programs, services and affordable access.
Business and Community Learning Services Goal 5.0.1: Support the distinct program bases at the third campus and locate BCLS programs and courses based on the specific needs of the community and the infrastructure available.
5.0.1.1: BCLS will manage and develop processes, programs, and services that are efficient, affordable, effective, and responsive.
5.0.1.2: BCLS will continue to respond to student satisfaction surveys and participate in interdivisional planning efforts by taking a leadership role in serving non- traditional students.
5.0.1.3: BCLS will address issues identified in the Student Satisfaction Survey and will prepare a report to be presented to President's Council by Fall 2002.
5.0.1.4: BCLS will implement any relevant divisional recommendations of the 2001 Accreditation Report to be complete not later than three months before the return visit of the accreditation team.
5.0.1.5: BCLS will continue to support development of short-term vocational training related to industry at the third campus.
Human Resources & College Advancement Goal 5.0.1: The division will provide comprehensive, efficient, high-quality service on behalf of the internal and external customers it serves.
Community Relations Goal 5.0.1.0.1: To develop college marketing that is customer-focused, cohesive, and full-service.
5.0.1.0.1.1: Institutional marketing is based in and/or coordinated by Community Relations.
5.0.1.0.1.2: Full-service marketing services are provided to the college community.
5.0.1.0.1.3: Establish a public information/employment center in Medford in cooperation with Human Resources and Student Employment.
5.1: To achieve increased effectiveness of service delivery while maintaining or improving efficiency and cost savings, the Executive Team will select at least two critical processes annually for review by President’s Council for implementation by the appropriate division(s).
5.2: Rogue will maintain interdivisional planning efforts to improve student satisfaction ratings achieving parity among campuses by winter 2002-03.
Student Services Goal 5.2.1: Student Services Council will review the student satisfaction survey results by campus and formulate appropriate responses of reallocation of budget and personnel resources.
5.3: Each division will implement a review of issues identified in the Student Satisfaction Survey with a report to President's Council by fall 2002.
Administrative Services Goal 5.3.1: Administrative Services will review and respond timely to suggestions regarding Administrative Service functions from the student satisfaction survey.
Developmental Studies Goal 5.3.1: The Developmental Studies Division will review issues identified in the Student Satisfaction Survey and report to President's Council the results by Fall 2002. By Fall 2002 the Division will coordinate with Institutional Effectiveness Task Force (IETF) to develop Student Satisfaction Surveys for use with non-credit programs and special services.
ABE / GED Objective 5.3.1.0.1: The Adult Basic Education and Developmental Education departments will collaborate with BCLS to develop a Student Satisfaction Survey for use with non- credit students.

Developmental Education Objective 5.3.1.0.1: By Fall 2002 the Developmental Education Department will identify any less than satisfactory ratings on the Student Satisfaction Survey and implement a plan to improve student satisfaction on those issues.
Instructional Services Goal 5.3.1: The division will began a process to address at least three (3) issues identified in the Winter 2002, Student Satisfaction Survey and report back to the President ‘s Council by Fall 2002.
5.3.1.1: Issue to address with an action plan implemented by mid-year 2002-2003: availability and approachability of faculty academic advisors.
5.3.1.2: Issue to address with an action plan implemented by mid-year 2002-2003: timely feedback to students about progress in a course.
5.3.1.3: Issue to address with an action plan implemented by mid-year 2002-2003: perception of impartiality in faculty treatment of individual students.
Student Services Goal 5.3.1: Student Services will support the successful transition of the Noel-Levitz Student Success Survey through the use of improved survey tools, by assisting in the identification of a representative survey sample,and developing appropriate analysis and responses to areas of students' concerns, in order to directly affect the quality and quantity of services to students.
5.4: Rogue will implement the recommendations of the 2001 Accreditation Report within appropriate time frames.
Administrative Services Goal 5.4.1: Administrative Services will respond to issues raised by Accreditation in regards to Facilities and Financial Planning.
Developmental Studies Goal 5.4.1: By Fall 2002 the Developmental Studies Division will implement a plan addressing the Fall 2001 NWCAA accreditation recommendations and the OCCWD ABE evaluation recommendations, including the implementation of a master technology and replacement plan.
ABE / GED Objective 5.4.1.0.1: By Summer 2002 the ABE Department will implement a plan to address the recommendations of the November 2001 OCCWD evaluation, specifically managed enrollment and student retention activities.

ABE / GED Objective 5.4.1.0.2: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.

Administration Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.

Developmental Education Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.

GED Testing Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.

Support Services Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.
Student Services Goal 5.4.1: Student Services will participate in the institution-wide equipment replacement plan. To facilitate this process Student Services will maintain a current inventory and identify position usage requirements.
5.5: Based on community need and college resources, the college will continue to develop distinctive programs and services at each campus.
Administrative Services Goal 5.5.1: Administrative Services will assist other divisions in providing quality programs, services, and affordable access.
5.5.1.1: Develop a tool to allow community education instructors to post detailed class descriptions, respond to questions from students and post grades.
5.5.1.2: Business Services will recommend to the board an expansion of the existing installment plan to all students.
Long-Range Goal 6: The college will increase its efforts to recognize and serve a more diverse community.
Administrative Services Goal 6.0.1: Administrative Services will support the development of the multicultural community at Rogue Community College.
6.0.1.1: Administrative Services will develop an alternate web site that is written in Spanish.
6.0.1.2: Administrative Services will provide service to the multi-cultural community by asking various departments to include Hispanic information to post on their web site. The goal will be to have a Hispanic link on major sites i.e., student services, enrollment services, business office.
Business and Community Learning Services Goal 6.0.1: Continue to support the college in its efforts to recognize and serve a more diverse community.
6.0.1.1: BCLS will be responsive to new demographic data in the development of new programs and services.
6.0.1.2: BCLS will encourage the college's efforts to assign appropriate staff support to the development of the multi-cultural community at RCC.
6.0.1.3: BCLS will offer trainings in Spanish for Adult Driver Training, computer training, and pesticide training courses; will increase distance learning offerings; and will expand services in the Illinois Valley.
6.1: Baseline data, such as regional demographics, current staffing levels and service will continue to be developed.
Developmental Studies Goal 6.1.1: The Developmental Studies Division will develop baseline data on the impact of the new GED 2002 exam on enrollment in GED preparation and official testing services.
ABE / GED Objective 6.1.1.0.1: By Summer 2002 the ABE Department will collaborate with area high school districts to implement the new state GED Option Waiver and revise the referral process.

GED Testing Objective 6.1.1.0.1: The GED Testing Department will develop baseline data on the new GED 2002 testing by Winter 2003.
Student Services Goal 6.1.1: Student Services will actively develop institutional targets by creating a relationship between community and college diversity demographics.
6.2: The college will continue to assign appropriate staff support to the development of the multi-cultural community at RCC.
Student Services Goal 6.2.1: Student Services, through the Office of Diversity, will make recommendations to the college regarding cultural diversity initiatives.
Administration Objective 6.2.1.0.1: The Student Services administration, in conjunction with the Office of Diversity and the Cultural Diversity Task Force, will develop and implement mini grants that will be offered to our college community to promote the mission of the College, which is to "enrich its community by embracing equality and diversity."
6.3: The college will increase the number of multi-cultural students and staff recruited and retained to more adequately reflect the needs of our region.
Developmental Studies Goal 6.3.1: The Developmental Studies Division will increase its services to non-English speaking students and high school dropouts.
ABE / GED Objective 6.3.1.0.1: If application for even start grant funds is successful, the ABE Department will offer family literacy classes to native Spanish speakers in the White City area.
Developmental Studies Goal 6.3.2: The Developmental Studies Division will collaborate with the Marketing Department to increase efforts to recruit and retain Hispanic and other non- English speaking populations and high school dropouts.
Student Services Goal 6.3.1: Student Services, along with the Office of Diversity, will engage in a college-wide planning effort to improve the academic and campus climate by increasing student and staff awareness and appreciation of cultural issues through increased student involvement and the support of college-wide projects.
Art Galleries Objective 6.3.1.0.1: The Galleries will continue to schedule exhibits which educate viewers about other cultures.

Student Life Objective 6.3.1.0.1: The Student Life Department will assist with taking students to the Oregon Diversity Institute and mentoring their roles back on the college campuses.

TRIO Objective 6.3.1.0.1: The TRIO Student Support Services program will offer one cultural enrichment activity to TRIO students per month during the 2002-03 academic year.
Long-Range Goal 7: The college will develop and maintain strong collaborative partnerships within our internal and external communities.
Administrative Services Goal 7.0.1: Administrative Services will collaborate with other departments/divisions to benefit the College as a whole.
7.0.1.1: Business Services and Enrollment Services will continue to explore the possibility of establishing a “One-Stop” capability for students in the areas of Registration and Cashiering.
7.0.1.2: Auxiliary Services will collaborate with Instructional and Student Services divisions to further pursue the possibilities towards developing Child Care opportunities in both Josephine and Jackson counties.
7.0.1.3: All Administrative Services departments are looking at ways to cross train and assist in staff development with the goal of enhancing abilities to perform multi-function tasks.
7.0.1.4: Once the HR automation project is online, Administrative Services will train appropriate staff members.
7.0.1.5: Administrative Services will continue to give training as needed for RogueNet applications.
Business and Community Learning Services Goal 7.0.1: Develop and expand collaborations with individual and groups in our communities and within the college.
7.0.1.1: BCLS will continue collaborative efforts with Instructional Services and Developmental Studies and will develop new collaborative relationships with other RCC divisions as needed in 2002-03.
7.0.1.2: BCLS will continue to take a leadership role in representing and serving the industrial and business stakeholders of the community.
7.0.1.3: BCLS will continue to work collaboratively with the VA Domiciliary toward continued program and facility development according to our Enhanced Use Agreement.
Human Resources & College Advancement Goal 7.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies.
Community Relations Goal 7.0.1.0.1: To improve the quality and effectiveness of our work: marketing the college, producing college publications, disseminating college information, coordinating events and conducting public relations with the community.
7.0.1.0.1.1: Efficiency is improved in the production of publications and in the accurate, timely dissemination of college information.
7.0.1.0.1.2: A unique, uniform look for all college publications is developed.
7.0.1.0.1.3: Processes are developed for evaluating efficacy of promotional efforts.
7.0.1.0.1.4: Events and outreach efforts are further enhanced and expanded.
Human Resources Goal 7.0.1.0.1: Human Resources department will continue to improve hiring and new employment orientation procedures.
7.0.1.0.1.1: Publish Human Resources procedures for managers and staff no later than June 2003.
7.0.1.0.1.2: Expand new employee orientation to a full day - fall 2002.
7.0.1.0.1.3: Increase reliance on internet recruitment sites – ongoing.
7.0.1.0.1.4: Develop web-based employment application process with RCC internet department – fall 2002.
Instructional Services Goal 7.0.1: The division will continue to develop and maintain strong external partnerships with our regional communities of interest as well as strengthen its internal evaluative and faculty training processes.
Computer Science Objective 7.0.1.0.1: Renew efforts to collaborate and coordinate a smooth articulation for our students transferring to Southern Oregon University as well as other Oregon Universities. Discussion: Many of our students transfer to SOU and OSU a smooth articulation is good for the health of our programs.

Computer Science Objective 7.0.1.0.2: Renew efforts to train and support departmental staff in new technologies. Discussion: We are challenged to keep abreast of the most current technologies and must support our teaching staff with training, trade periodicals, and books.

Construction Technology Objective 7.0.1.0.1: Continue development of community and industry partnerships. a. Increase the number of community projects by adding at least two new community partners. b. Increase participation of the advisory committee in degree areas of emphasis, further developing at least two emphasis areas. c. Increase offerings in Josephine County to better serve students as well as industry and community activities.

Construction Technology Objective 7.0.1.0.2: The Construction Technology Program will maintain an active role in the regional development of Rogue Community College. a. Participate in bond levy activities. b. Assist in the planning and development of a Professional Technical Center for Jackson County.

Criminal Justice Objective 7.0.1.0.1: Maintain a positive working relationship with the criminal justice agencies in Jackson and Josephine Counties.

Criminal Justice Objective 7.0.1.0.2: Maintain and, where appropriate, enhance effective relations with Southern Oregon University’s Criminology Program for benefit of our students and in support of education and training needs of regional criminal justice agencies.

Criminal Justice Objective 7.0.1.0.3: Review Criminal Justice Program’s structure in relation to interaction and communication with agencies to include implementing appropriate strategies to facilitate effective program advisory input from agencies.

Diesel Technology Objective 7.0.1.0.1: To add a computer to the current inventory so that students will have access in the lab area to technical information.

Diesel Technology Objective 7.0.1.0.2: Replace old and broken equipment and expand equipment inventory according to student numbers and needs.

Early Childhood Education Objective 7.0.1.0.1: Continue articulation with Southern Oregon University (SOU) a. Meet with ECE faculty at SOU at least 3 times per year b. With SOU faculty, develop a proposal for a joint 4-year Early Childhood Development degree between SOU and RCC c. Refine the proposed degree requirement and coordinate RCC syllabi with SOU syllabi as part of the degree proposal

Electronics Objective 7.0.1.0.1: Expand by 20% members of the program’s technical advisory committee with an emphasis on increasing communications industry representation.

Electronics Objective 7.0.1.0.2: Translate curriculum offerings, delivery methods, and emerging technologies to reflect future student and industry needs.

Emergency Medical Technology Objective 7.0.1.0.1: Continue to strengthen relationships with clinical agencies and establish a more efficient communication system and follow-through with clinical agencies.

Fire Science Objective 7.0.1.0.1: Refine the Outreach program to include a more comprehensive delivery of upgrade training courses to local fire departments.

Help Desk Objective 7.0.1.0.1: Enhance the productivity of RCC staff by increasing their technological literacy Objectives: 1. Offer individual, departmental and institutionally global training sessions 2. Update resources, such as pertinent web sites and written documentation, making them accessible for the benefit of staff

High School Outreach Objective 7.0.1.0.1: Maintain the average 2+2 FTE. Measurement Method: This percentage will be a result of averaging the past 2 years plus 2001-02 enrollment.

High School Outreach Objective 7.0.1.0.2: Coordinate a High School Outreach Committee with Student Services. Measurement Method: Jackie Cruz, Sue Orris, Jose Chavez and Student Outreach Helpers will meet with Patti and BJ on a regular basis to develop marketing strategies for high schools and incorporate marketing products from #2 above. Records will be kept on all marketing efforts.

Industrial Welding Objective 7.0.1.0.1: Further utilize by 10% Cooperative Work Experience (CWE) placement and feedback from Industry and students to ensure that the industry and community of interest needs and requirements are met. Review and revise the welding program as needed to meet these indicated needs and upgrades.

Instructional Media Objective 7.0.1.0.1: A continuing long-range goal of the Media department is to make our services more user friendly and less labor intensive. This system will allow faculty to maintain Web-based resources with little of no knowledge of html or Web- authoring software.

Instructional Media Objective 7.0.1.0.2: Working with the Jackson Educational Service District, develop an Educational Access Channel that serves both Jackson and Josephine counties.

Library Objective 7.0.1.0.1: Continue developing the SOLIS computer system online, integrating library services of RCC, Josephine County, Jackson County and Klamath County. Objectives: 1. Develop reserve book room feature in conjunction with vendor. 2. Continue developing online acquisitions and serials control procedures; transfer data to SOLIS. 3. Continue to train staff in the use of the upgraded SOLIS system. 4. Continue to actively participate in the governance and development of SOLIS.

Library Objective 7.0.1.0.2: Give students, faculty, and staff access to electronic resources that meet their information needs. Objectives: 1. Continue to develop and maintain collaborative partnerships with SOLIS libraries and SOU Library, including the development of committees for Collection Development and Patron Access. 2. Implement Ariel software and hardware for interlibrary loans. 3. Explore the feasibility of enhancing electronic access by creating an Electronic reference desk, an electronic interlibrary loan request system, and electronic reserves. 4. Continue to train support staff and student workers to assist in electronic research.

Massage Therapy Objective 7.0.1.0.1: Continue the massage profession outreach with community such as Hospice and the medical community to promote.

SOU Express Objective 7.0.1.0.1: Coordinate with ABE and GED Learning Centers for students Design brochures geared towards ABE and GED students promoting Express Visit Market Street and Fir Street Learning Centers to promote Express Coordinate with coordinators of the two learning centers for Express

Science Objective 7.0.1.0.1: Develop check list for new employees that will let them know where to get what the need as a new employee.
7.0.1.1: Compile an annual professional-technical advisory committee master report and disseminate this to the community.
7.0.1.2: Create with other areas of the college an additional measurement of student involvement and satisfaction at RCC.
7.0.1.3: Develop an orientation for part-time instructors on videotape or through a web- based format.
7.1: The college will continue to expand/increase collaborative new training and other ventures across departments/divisions to the community at large.
Developmental Studies Goal 7.1.1: The Developmental Studies Division will continue to expand and increase collaborative new training and other ventures across departments/divisions and to the community at large.
ABE / GED Objective 7.1.1.0.1: In collaboration with Student Services the ABE Department will implement an electronic advising system by fall 2002.

Developmental Education Objective 7.1.1.0.1: The Developmental Education department will review the feedback from the tutoring module utilized during FY 01-02 and revise the trainings if needed.

Support Services Objective 7.1.1.0.1: By spring 2003 the Support Services Coordinator will offer two departmental faculty trainings on students with disabilities, using the new faculty training model from OHSU.

Support Services Objective 7.1.1.0.2: Through the procurement of a WIA Department of Labor grant, the Support Services Coordinator will participate as a presenter for One-Stop staff training on disability awareness.
7.2: The college will continue to build relationships with community partners and will engage them in collaborative efforts intended to both inform and involve them in strategic planning for the future.
Student Services Goal 7.2.1: Student Services will insure that appropriate programs and services will have an advisory committee consisting of members from the internal campus community as well as from the community at large.
7.3: The college will work collaboratively with the VA Domiciliary toward continued program and facility development according to our joint "Enhanced Use Agreement."
Long-Range Goal 8: The college will strengthen its communication and participatory decision-making processes.
Business and Community Learning Services Goal 8.0.1: Improve communication and participatory decision-making processes for the division.
8.0.1.1: BCLS will annually review the effectiveness of the divisional college committees and their roles as part of the division and the college's participatory decision-making process.
8.0.1.2: BCLS will continue to build and enhance its communication processes to better inform staff, faculty, and students while encouraging their increased participation in college decision-making.
Human Resources & College Advancement Goal 8.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies. The division will continue to assess its procedures, assignments, and responsibilities to increase effectiveness and enhance customer service.
Community Relations Goal 8.0.1.0.1: To develop a well-trained, cross-functional staff.
8.0.1.0.1.1: Full training is provided in all relevant software.
8.0.1.0.1.2: Staff members are cross-trained to provide backup, better understanding of each other’s jobs, and greater efficiency in the department.
Community Relations Goal 8.0.1.0.2: To maintain a healthy, well-functioning work environment with team-based processes that promotes emotional wellbeing, creativity, and job satisfaction
8.0.1.0.2.1: All Community Relations staff members are included in appropriate-level decision making and problem solving.
8.0.1.0.2.2: Creativity and innovation are encouraged and rewarded.
Human Resources Goal 8.0.1.0.1: Human Resources department will strengthen and improve communications within the department and with other areas of the college.
8.0.1.0.1.1: In 2002-03, establish a firm schedule of department meetings.
8.0.1.0.1.2: In 2002-03, create a Human Resources column in The Log on a regular basis.
8.0.1.0.1.3: Create a Human Resources handbook in 2002-03.
Human Resources Goal 8.0.1.0.2: Strengthen Human Resources Team processes and clarify responsibilities.
8.0.1.0.2.1: Define responsibility for: workers compensation; unemployment claims; criminal records; Human Resources job descriptions; management weekend and evening coverage; surveys and reports; delegation, team-based approach.
8.0.1.0.2.2: Conduct semi-annual retreats for better collaboration and planning.
8.1: President’s Council will annually review the effectiveness of the various college committees and their roles as part of the college’s participatory decision-making processes.
Administrative Services Goal 8.1.1: Administrative Services will continue to encourage staff to participate in college-wide committees.
8.2: The college will continue to build and enhance its communication processes to better inform staff, faculty, and students and encourage their increased participation in college decision-making.
Administrative Services Goal 8.2.1: Administrative Services will encourage communication and education between staff, students & faculty concerning decisions made in the Administrative Services division.
8.2.1.1: Business Services will have cross-divisional meetings for decision-making.
8.2.1.2: Administrative Services will work with other divisional councils as appropriate and requested.
Developmental Studies Goal 8.2.1: The Developmental Studies Division will enhance its communication and decision- making processes by including DS classified, faculty and students to participate in divisional planning.
Administration Objective 8.2.1.0.1: By fall 2002 the Developmental Studies Administration will recruit classified staff, faculty and students to participate in the divisional management team meetings.
Student Services Goal 8.2.1: Student Services Council, including faculty, staff, and management, will continue to be the group responsible for the disemination of information to Student Services staff and faculty, as well as providing students with opportunities to submit and address complaints.
Student Employment Objective 8.2.1.0.1: Student Employment Services will work on strengthening departmental and interpersonal communication skills and methods.
Long-Range Goal 9: The college will increase efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
Administrative Services Goal 9.0.1: Administrative Services will increase efforts to enrich student lives.
9.0.1.1: Usability studies will be developed to measure the efficiency of Web site navigation. A redesign of the site will be implemented semi-annually as well as navigation updates and changes as a result of the usability testing.
Business and Community Learning Services Goal 9.0.1: Continue to support efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
9.0.1.1: BCLS will provide input to the Student Life Development Plan that addresses the needs of non-traditional students.
9.0.1.2: BCLS will incorporate the current student rights and responsibilities statement into all divisional processes as appropriate and update as needed.
9.0.1.3: BCLS will continue to strengthen advisory committee membership effectiveness by actively recruiting business and graduate student members.
9.0.1.4: BCLS will participate in the institution's quarterly focus groups to encourage student, staff, management, and faculty collaboration.
9.0.1.5: BCLS will provide input as requested for additional measurements of student satisfaction for non-traditional students.
9.0.1.6: BCLS will support the District-wide Child Care Service Plan addressing needs of non-traditional students and staff that was developed in 2001-02.
9.1: The Student Life Development Plan, developed in 2001-02, will be implemented as appropriate beginning in fall of 2002. The plan will be reviewed annually and measured against the student satisfaction survey results.
Administrative Services Goal 9.1.1: The IT Department will continue to develop online applications in support of the Student Life Plan.
Developmental Studies Goal 9.1.1:
Student Services Goal 9.1.1: 9.1 Student Services will assist, when possible, with the implementation of the Student Life Plan designed to enhance social, cultural, multi-cultural, co-curricular, recreational, community service and campus governance involvement.
Art Galleries Objective 9.1.1.0.1: The Galleries will continue to work collaboratively with the Student Life Department in the planning and presentation of gallery activities which enhance the education of our students and committee.

Art Galleries Objective 9.1.1.0.2: The Galleries will participate in the RCC Welcome Back Day on the Redwood campus.

Student Employment Objective 9.1.1.0.1: Student Employment Services will expand its placement support to students engaged in or looking for campus-based employment.

Student Life Objective 9.1.1.0.1: The Student Life Department will continue to work collaboratively with Administrative Services, Instructional and Community Relations divisions to provide an updated and informative college calendar of events and activities.

Student Life Objective 9.1.1.0.2: The Student Life Department will continue to work collaboratively with Administrative Services to provide a current website of student life components.

Student Life Objective 9.1.1.0.3: The Student Life Department will work collaboratively with instructional departments to offer one co-curricular activity per term on each campus.

Student Life Objective 9.1.1.0.4: The Student Life Department will work with ASRCC intramural director and the health and PE department to offer one intramural activity per term on each campus.

Student Life Objective 9.1.1.0.5: The Student Life Department will work with Club Latino to present educational opportunities to high school Hispanic students.

TRIO Objective 9.1.1.0.1: The TRIO Student Support Services program will participate in the RCC Welcome Back Day on the Redwood Campus. TRIO staff will support the Welcome Day by assisting in the creation, implementation and actual events. TRIO will provide student participation by requesting new TRIO students to attend.
9.2: The current student rights and responsibilities statement will be more widely incorporated into all college processes and updated as needed.
Student Services Goal 9.2.1: Student Services will develop an appropriate process to diseminate information and interpretation of the student rights and responsibilities statement and assist to clarify the role of faculty and staff.
9.3: Appropriate campus committees and councils will be encouraged to seek student input or representation and establish a baseline for future use.
Developmental Studies Goal 9.3.1: The Developmental Studies Division will recruit students for divisional and departmental planning and evaluation activities.
9.4: Focus groups will meet quarterly to encourage student, staff, management, and faculty collaboration.
9.5: Additional measurements of student involvement and satisfaction will be developed to complement the annual student satisfaction survey as measurement tools.
Student Services Goal 9.5.1: Student Services will continue to use alternative service and program specific surveys to validate outcomes based programs and services.
Art Galleries Objective 9.5.1.0.1: The galleries will conduct a survey of viewers to discover how the exhibits are being received and what other types of exhibits would be of interest.

Counseling Objective 9.5.1.0.1: Student satisfaction and retention are at the heart of the counseling mission and it is imperative that we evaluate programs and services using specifically created tools. By spring 2003 we will document the related outcomes associated with Orientation, Tier II Advising, Personal and Career Counseling, and Human development programs as identified using student, staff and college wide input from counseling evaluation processes and the Noel-Levitz student satisfaction survey.

Enrollment Services Objective 9.5.1.0.1: Enrollment Services will work with IT to add an online satisfaction survey to the Internet registration program.
9.6: The District-wide Child Care Service Plan addressing needs of students and staff developed in 2001-02 will have its initial phase implemented in Fall 2002.
Long-Range Goal 10: The college will increase efforts to provide quality alternative access and learning opportunities.
Business and Community Learning Services Goal 10.0.1: Support the college's increased efforts to provide quality alternative access and learning opportunities.
10.0.1.1: BCLS will increase alternative delivery of services and courses to 220 for 2002- 03 and 5% per year thereafter.
10.0.1.2: BCLS will be an active participant in providing services for those with learning disabilities and other special needs.
10.0.1.3: BCLS will continue to support efforts to expand financial assistance and scholarships for non-traditional and non-credit students.
Instructional Services Goal 10.0.1: The Division will improve its instructional outreach capacities in the Southern Oregon region.
Art Objective 10.0.1.0.1: The Art Department will pursue the acquisition of grant funding for department equipment and instructional needs

Automotive Objective 10.0.1.0.1: Seek additional funding to upgrade equipment technology to meet program needs based upon inventory replacement schedule

Criminal Justice Objective 10.0.1.0.1: Secure adequate funding to maintain the department’s academic programs and support services to agencies, including funding the development of a regional Criminal Justice Education and Training Resource Center.

Diesel Technology Objective 10.0.1.0.1: Construct a 30' X 30' storage building at the Crater Lake Center to provide equipment storage for all departments at that location.

Fire Science Objective 10.0.1.0.1: Increase equipment and A/V inventories to support Fire Science courses.

Foreign Language Objective 10.0.1.0.1: Set up Foreign Language computers in the Riverside Writing Lab.

Health, P.E., and Recreation Objective 10.0.1.0.1: Purchase a new computer system to track physical conditioning and weight training students working out in the gym.

Help Desk Objective 10.0.1.0.1: Deliver timely and appropriate resolution to technical problems as they arise Objectives: 1. Increase the staff of the Help Desk at RVC to better serve the growing staff in Jackson County, maintaining a 100 computers/tech ratio 2. Maintain small inventory of necessary parts for repairs 3. Maintain computer systems that can be swapped with staff computers when it becomes necessary to bring staff computers to the Help Desk for repairs 4. Maintain up-to-date hardware/software configurations on Help Desk computers to accurately advise staff of upgrade opportunities 5. Maintain computers at the Help Desk so hardware/software configurations can be tested before they become standard on campus

Help Desk Objective 10.0.1.0.2: Preserve open communications with all departments of the college, encouraging the sharing of ideas and needs Objectives: 1. Establish an electronic newsgroup for the sharing of IT knowledge, problems and solutions 2. Provide a forum for all departments to explore collaborative solutions for expanding technological needs

High School Outreach Objective 10.0.1.0.1: Develop appropriate marketing tools using the RCC Foundation Grant and fund from Regional Perkins Tech Prep Grant. Measurement Method: Marketing plan, posters, logo, PowerPoint presentation, brochures, and so forth which can be used to market 2+2 and RCC Professional Technical programs.

High School Outreach Objective 10.0.1.0.2: Develop an Annual Report in partnership with the Jackson ESD with statistics on 2+2 and regional Perkins/Tech Prep Grants. Measurement Method: New Annual Report will be published in Fall 2001.

High School Outreach Objective 10.0.1.0.3: Meet with 2+2 teachers at each high school to assess needs and get updates on CAM planning. Measurement Method: Participate in Program Quality Assurance High School Visitations with Mike Van De Walker and Martha Murphy from the Jackson ESD during Fall 2001.

Industrial Welding Objective 10.0.1.0.1: Begin the Grant Writing Process so secure funds necessary to purchase a new 100 ton x 10 foot hydraulic press brake and a new 1/4" x 10 foot hydraulic shear.

Industrial Welding Objective 10.0.1.0.2: Further implementation of an equipment replacement schedule by 15% that is acceptable to Administration, Industry and the Accreditation Board for upgrade and replacement of our equipment.

Instructional Media Objective 10.0.1.0.1: Increase Instructional Media Support for Riverside Campus During spring 2001 the Media department lost one full-time position at the Riverside Campus. One staff member currently is responsible for all media services including classroom equipment usage and training, IP video classroom, media center staffing and providing support and training for faculty and students involved in Web-based classes. Coverage for evening hours has been eliminated. We will be looking for some type of creative solution to resolve this issue.

Instructional Media Objective 10.0.1.0.2: Increase distributed learning enrollments by 10% as outlined in the Distributed Learning Strategic Plan.

Instructional Media Objective 10.0.1.0.3: Implement IP video network connecting Redwood and Riverside campuses for meeting and classes.

Library Objective 10.0.1.0.1: Create an adequate, up-to-date core collection of print materials in support of the curriculum. Objectives: 1. Restore the materials budget to an adequate level as recommended in the Accreditation Self Study. 2. Select and purchase an adequate number of new books to support new and continuing programs. 3. Target five sections of the collection for upgrading and weeding.

Library Objective 10.0.1.0.2: Assure that information and research needs of all students are met. Objectives: 1. Continue to survey students and use the analysis to determine how to serve unmet needs. 2. Plan for Table Rock Campus library needs.

Mathematics Objective 10.0.1.0.1: The Math Department will improve our instructional outreach capabilities in Southern Oregon. Objective: The department will offer telecourse opportunities for Mth60, 65, and 95. Objective: Research the feasibility of developing curriculum involving alternate delivery methods (ie.: web courses and distributed learning).

Respiratory Care Objective 10.0.1.0.1: Assist graduates in preparing for credentialing exams by offering use of campus facilities, computers, and software. (Divisional goal III.B.5)

Science Objective 10.0.1.0.1: Expand 2+2 articulation sites in Jackson Co.

Science Objective 10.0.1.0.2: Develop a plan to offer Saturday elementary school programs.

Social Science/Human Services Objective 10.0.1.0.1: Offer at least one additional telecourse section of GEOG120 during winter term.
10.0.1.1: Participate with other areas of the college in pursuing at least three significant grant opportunities during the 2001-2002, and 2002-2003 year.
10.0.1.2: Collaborate with other areas of the college in supporting a successful bond levy in Jackson County.
10.0.1.3: Improve regional Certificate of Advanced Mastery (CAM) activities with secondary school districts and present a progress report to the RCC Board.
10.0.1.4: Increase alternative delivery of services and courses at a growth rate of 8% per year for the 2001-2002 and 2002-2003.
10.0.1.5: Work to restore program material and supplies allocations to the levels budgeted in 2000-2001.
10.1: The college will increase and promote alternative delivery of services and courses at a growth rate of 10% per year, for the period 2002-2005, measured against 2000-2001 baselines.
Developmental Studies Goal 10.1.1: The Developmental Studies Division will promote alternative delivery of services by adding additional online tutoring to students.
Developmental Education Objective 10.1.1.0.1: Based on awarding of Title III Grant, Developmental Education will add one online credit course and implement online tutoring at 10 hours per week by Winter 2003.
Student Services Goal 10.1.1: Student Services will work collaberatively with Information Technology to enhance, strengthen, and increase the dependability of existing alternative access service deliveries.
Art Galleries Objective 10.1.1.0.1: The galleries will investigate the viability of e-commerce to promote gallery sales.

Counseling Objective 10.1.1.0.1: In order to continue to effectively deliver the counseling services of Placement testing, orientation, advising and retention to students using our current level of technologies, we will submit an equipment replacement schedule that will include minimum specifications for functionality of each service by winter term, 2002.

Enrollment Services Objective 10.1.1.0.1: Enrollment Services will work with Internet Department to increase alternate access for students. Additions and improvements to the web site include: On-line tutorial for Internet registration Underage student information On-line forms for student use Continue to develop Degree Audit

Enrollment Services Objective 10.1.1.0.2: To decrease response time on student enrollment and degree verifications Enrollment Services will contract with the National Student Clearinghouse.

Enrollment Services Objective 10.1.1.0.3: Enrollment Services will collaborate with other Students Services departments and IT to design and initiate a year-long course reservation system to aid in student and Instructional planning.

TRIO Objective 10.1.1.0.1: The TRIO Student Support Services program will develop a Listserve service for computer interaction amongst TRIO students and staff utilizing the RCC/TRIO webpage.
Student Services Goal 10.1.2: Student Services will work collaberatively with Instructional Media to develop alternative access program deliveries.
Counseling Objective 10.1.2.0.1: Recognizing the diverse access needs of the community college population related to course offerings, the Human development department will create one new on-line class for Fall 2002 delivery.

Financial Aid Objective 10.1.2.0.1: The Financial Aid Department will assess and simplify the Federal Stafford Loan application and delivery process, to promote accurate and timely student access to needed funding.

Student Employment Objective 10.1.2.0.1: Student Employment Services will develop an on-line employment skills service delivery module.
10.2: The college will update its needs assessment of and increase opportunities for those with special needs.
Administrative Services Goal 10.2.1: Administrative Services will increase opportunities for those with learning disabilities and other special needs.
10.2.1.1: Facilities will be continually assessed for opportunities to provide better accessibility and barrier removal.
Developmental Studies Goal 10.2.1: The Developmental Studies Division will increase opportunities for those with special needs by utlizing distributed learning in basic skills instruction.
Support Services Objective 10.2.1.0.1: By Fall 2002 the Support Services Department will develop a formal agreement with Goodwill Technology Services to identify what level of adaptive technology services they can provide to students at both Jackson and Josephine counties campuses.
Developmental Studies Goal 10.2.2: The Developmental Studies Division will collaborate with Student Services, Instructional Faculty and other RCC staff to share responsibility and resources ensuring that students with disabilities receive appropriate resources and accommodations.
Support Services Objective 10.2.2.0.1: By Fall 2002, the Support Services Department will hire and train a student lab aide to provide assistance at the RVC adaptive lab.

Support Services Objective 10.2.2.0.2: The Support Services Department will increase the Jackson County Support Services Advisor from .6 FTE to 1.0 FTE by September 2002 to meet increased service level needs in Jackson County.

Support Services Objective 10.2.2.0.3: The Support Services Department will increase clerical support to Jackson County Support Services office from .5 FTE to 1.0 FTE by Winter 2003 to support increased student demand.

Support Services Objective 10.2.2.0.4: By Winter 2003 the Support Services Department will revise the Adaptive Tech Specialist job description to address evolving college needs of adaptive tech services in both counties.

Support Services Objective 10.2.2.0.5: By Spring 2003 the Support Services staff will coordinate with other departments, including the library, computer labs, and Writing Lab, to develop a transition plan to provide adaptive technology in those facilities.
Developmental Studies Goal 10.2.3: The Developmental Studies Division will take a leadership role in recommending policies and procedures to meet the needs of students with disabilities.
Support Services Objective 10.2.3.0.1: Beginning Fall 2002 Support Services Department will provide adaptive technology demonstrations and instruction to at least five students with learning disabilities per term.
Student Services Goal 10.2.1: Student Services, with training from support services, will review existing alternative access programs and services to insure compliance with ADA.
Art Galleries Objective 10.2.1.0.1: The galleries will continue to present exhibits which educate about special needs or disabilities.

Art Galleries Objective 10.2.1.0.2: The galleries will hold wheelchair event fall 02 to continue to increase awareness of disabilities.
10.3: The college will support efforts to expand financial assistance and scholarships for non-traditional and non-credit students.
Developmental Studies Goal 10.3.1: The Developmental Studies Division will support efforts for financial assistance and scholarships for non-traditional and non-credit students by working with the Youth Council and GED Scholarships.
ABE / GED Objective 10.3.1.0.1: By Spring 2003 the ABE Department representative on WIA Youth Council will obtain funding from that group for the basic skills fee and GED testing fees.
Student Services Goal 10.3.1: Student Services will expand it's range of financial assistance services including providing information to students about maximum aid availablility.
TRIO Objective 10.3.1.0.1: The TRIO Student Support Services program will offer scholarship essay writing, financial planning, funding your education, and consumer credit workshops to the 150 students to be served during 2002-03.
Long-Range Goal 11: The college will strengthen and develop the quality of its staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
Administrative Services Goal 11.0.1: Administrative Services will continue to make RCC a more “family friendly” employer.
11.0.1.1: Administrative Services, along with the College’s Agent of Record and the Health and Wellness Committee, will continue to review appropriate benefit plans for RCC employees to ensure that RCC employees are getting the best benefit for the lowest out-of-pocket expense.
11.0.1.2: IT Department will continue to support efforts of staff to learn and implement the next generation of front-end development languages.
Business and Community Learning Services Goal 11.0.1: Continue to strengthen and develop the quality of staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
11.0.1.1: BCLS will participate in college-sponsored training activity in 2002-03, which will include a special focus on safety and emergency practicies as well as diverse clientele including Spanish language skills.
11.0.1.2: BCLS will encourage staff to attend regularly scheduled collective bargaining information meetings.
11.0.1.3: BCLS will continue to support the Teaching and Learning Cetner and those whom it serves.
11.0.1.4: BCLS will continue to offer training activities to staff as available in the areas of technology, office procedures, and increased effectiveness and productivity of college management, faculty, and staff as budgets and schedules permit.
Human Resources & College Advancement Goal 11.0.1: Through the effective fulfillment of its responsibilities, the division will play a lead role in strengthening and developing the quality of college staff and faculty.
Community Relations Goal 11.0.1.0.1: To develop a well-trained, cross-functional staff
11.0.1.0.1.1: Full training is provided in all relevant software.
11.0.1.0.1.2: Staff members are cross-trained to provide backup, better understanding of each other’s jobs, and greater efficiency in the department.
Community Relations Goal 11.0.1.0.2: To maintain a healthy, well-functioning work environment with team-based processes that promotes emotional wellbeing, creativity, and job satisfaction
11.0.1.0.2.1: All Community Relations staff members are included in appropriate-level decision making and problem solving.
11.0.1.0.2.2: Creativity and innovation are encouraged and rewarded.
Human Resources Goal 11.0.1.0.1: Develop draft proposal for a new policy on reference checks for review at President’s Council.
11.0.1.0.1.1: Research other community college policies.
11.0.1.0.1.2: Develop form for reporting reference information.
11.0.1.0.1.3: Identify responsibility for providing references on former employees, both student and other.
11.0.1.0.1.4: Integrate reference check policy into screening committee procedures.
Human Resources Goal 11.0.1.0.2: Continue departmental participation in college-wide standing committees.
11.0.1.0.2.1: Human Resources department will continue to sponsor the Staff Development committee and provide staff support: plan and implement Inservices; staff picnics; holiday parties.
11.0.1.0.2.2: Human Resources department will provide staff support for the Health and Wellness committee: coordinate brown-bag Health and Wellness meetings for RCC – fall 2002; enhance Health and Wellness newsletter.
Human Resources Goal 11.0.1.0.3: Human Resources staff will continue to actively participate in collaborative bargaining processes.
11.0.1.0.3.1: Dean’s secretary will take minutes at FAMAT.
11.0.1.0.3.2: A successful Teamsters agreement will be completed – fall 2002.
11.0.1.0.3.3: Implement new Classified employee evaluation system – July 2002.
Human Resources Goal 11.0.1.0.4: Human Resources department will improve efficiency through the application of technology, including web-based processes.
11.0.1.0.4.1: Implement employment-listings telephone hotline.
11.0.1.0.4.2: Establish online employment applications.
11.0.1.0.4.3: Automate Human Resources forms.
11.0.1.0.4.4: Automate eligibility lists.
11.0.1.0.4.5: Automate evaluations.
11.0.1.0.4.6: Automate procedures.
11.0.1.0.4.7: Automate reports.
11.1: College-sponsored training activity in 2002-03 will include a special focus on safety and emergency practices.
Administrative Services Goal 11.1.1: The Facilities Department will implement required yearly OSHA trainings.
Developmental Studies Goal 11.1.1: The Developmental Studies Division will train staff to respond appropriately to emergencies.
GED Testing Objective 11.1.1.0.1: The GED Testing Department will develop a plan for handling official GED tests and testers in the event of an emergency.
11.2: The college will strengthen the collaborative collective-bargaining processes through communications at regularly scheduled meetings.
Student Services Goal 11.2.1: Student Services will continue to support representation from the division on both CAMAT and FAMAT.
11.3: The college will continue to strengthen and support the Teaching and Learning Center and those whom it serves.
Student Services Goal 11.3.1: Student Services will work with the TLC to integrate FERPA policy into faculty trainings.
Enrollment Services Objective 11.3.1.0.1: Enrollment Services will work with Information Technology Department to develop an online FERPA tutorial for student workers, faculty and staff, and will offer in-service FERPA workshops.
11.4: The college will continue efforts to recruit and retain high quality staff and faculty.
Administrative Services Goal 11.4.1: Administrative Services will be flexible and supportive in personal and professional development of staff.
Developmental Studies Goal 11.4.1: The Developmental Studies Division will hire and train classified staff to cover the learning centers and tutoring centers during all open hours at every site.
Developmental Education Objective 11.4.1.0.1: By Spring 2003 the Developmental Education Department will expand clerical hours in the tutoring centers and computer labs to have coverage by trained staff during all open hours.

Developmental Education Objective 11.4.1.0.2: Developmental Education Department will have trained and certified 75% of all tutors to by the end of Spring 2003.
Student Services Goal 11.4.1: Student Services will create a division-wide employee training program that will include information on student learning theory, academic advising models, and relavent policies and procedures.
Administration Objective 11.4.1.0.1: The Student Services Administration will develop a management evaluation tool to be used to evaluate SS management staff.

Administration Objective 11.4.1.0.2: The Student Services Administration will develop a faculty evaluation process for utilization in the 02-03 academic year.

Counseling Objective 11.4.1.0.1: Having a well-trained staff in student services is a key factor towards enacting the mission statement of our area recognizing this the counseling department will be the body primarily responsible for training in the areas of student learning theory and development and academic advising models and theories. Training will emphasize application of these theories while recognizing and responding to students as individuals.