Long-Range Goal 1: The college will expand instruction and services to meet the needs of the entire district.
Business and Community Learning Services Goal 1.0.1: Expand divisional learning services.
1.0.1.1: BCLS will serve a duplicated headcount of 12,100 in 2002-03.
Accomplishment Extent: Objective Partially Met
Duplicated headcount for 2002/03 was 7,746. This number reflects the impact of the economy on our market which is business and industry and reduced funding levels afforded to local training agencies (The Job Council, Adult and Family Services, Vocational Rehabilitation Department) and staff involvement in reorganization of the college.
Assessment Tools Used:
Headcount reports.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

1.0.1.2: BCLS will expand its divisional learning services to accommodate a total of 521 FTE in 2002-03.
Accomplishment Extent: Objective Partially Met
Total FTE for the year was 405.
Assessment Tools Used:
FTE reports and department summaries.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.
Unexpected Results:
The state changed the courses that were eligible for FTE and limited it to workforce, health, and safety which accounts for some of the reduction in FTE from what was estimated. Loss of union electricians/inside wiremen affected total FTE for the year. Division-wide marketing planning continued throughout the year with the coordinator and the division marketing committee and was adjusted as needed due to market/customer needs and budget restraints. A divisional schedule evolved into a non-credit schedule with all BCLS classes removed from the RCC credit schedule in spring term. This schedule was inserted in newspapers rather than mailed to employees to reach a wider market and reduce costs. Marketing committee met monthly and identified several strategies for the year such as combining all divisional non-credit classes into one schedule, inserting the non-credit schedule rather than mailing, and use of the “reader board” at RVC C bldg. for divisional marketing messages. Target mailings in SBDC did not affect growth but helped to maintain flat service delivery level in a depressed market. Several short-term training deliveries were complete to include two out-of-district CTD training in Roseburg and Klamath Falls for 1.65 FTE. High School Manufacturing Partnership class was not held due to lack of support by area manufacturers greatly reducing the potential FTE. Hydraulics and PLC classes were held along with a new response to industry needs – Basic Woods technology. These, as well as other Applied Technology courses generated 11 FTE. Material is being coordinated with the apprenticeship program. Computer training labs were minimally enhanced in accordance with the limited technology funds available to BCLS in 2002-03. Computers were upgraded to be available to accept Windows XP in most labs.
This was a significant achievement
Human Resources & College Advancement Goal 1.0.1: The division will expand the services it provides throughout the district, to the public and to the various departments of the college.
Community Relations Goal 1.0.1.0: To develop college marketing that is customer-focused, cohesive, and full-service.
1.0.1.0.1: Institutional marketing is based in and/or coordinated by Community Relations.
Accomplishment Extent: Objective Met
Working members of the Phase I and II redesign effort, Community Relations spearheaded the development of a Marketing Council that would include membership from across the district. To ensure coordination of the college’s message and image, as well as logo usage and graphic standards, Community Relations reviewed and approved the majority of college marketing materials intended for external distribution. Community Relations worked closely with representatives from departments and programs who prepared marketing publications themselves, with CR staff providing templates, logos, instructions and limited training.
Assessment Tools Used:
Completed a plan for a marketing council, which has received tentative approval from the College Systems team and awaits approval by Executive Team Produced and or reviewed dozens of marketing/advertising projects and received numerous requests for assistance in the design of marketing materials. Developed a Website that provides information about the department’s services, including help with marketing plans, production guidelines, print request forms, press releases, and back issues of the employee newsletter, the LOG.
This was a significant achievement

1.0.1.0.2: Full-service marketing services are provided to the college community.
Accomplishment Extent: Objective Met
The Community Relations staff provided marketing consultation, development, and promotion for programs and departments. Staff members continued to act as liaisons on various college committees.
Assessment Tools Used:

This was a significant achievement

1.0.1.0.3: Establish a public information/employment center in Medford in cooperation with Human Resources and Student Employment.
Accomplishment Extent: Objective Not Met
Deferred as a Community Relations objective due to redesign; Human Resources now under the auspices of Administrative Services.
Human Resources Goal 1.0.1.0.1: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Josephine County.
1.0.1.0.1.1: Convene a planning group for the information center - fall 2002.
Accomplishment Extent: Objective Not Met

1.0.1.0.1.2: Define center and identify funding requirement - winter 2002.
Accomplishment Extent: Objective Not Met

1.0.1.0.1.3: Identify easily accessible location - spring 2003.
Accomplishment Extent: Objective Not Met

1.0.1.0.1.4: Implement new center by earliest possible date.
Accomplishment Extent: Objective Not Met
Human Resources Goal 1.0.1.0.2: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Jackson County.
1.0.1.0.2.1: Convene a planning group for the information center - fall 2002.
Accomplishment Extent: Objective Not Met

1.0.1.0.2.2: Define center and identify funding requirement - winter 2002.
Accomplishment Extent: Objective Not Met

1.0.1.0.2.3: Identify easily accessible location - spring 2003.
Accomplishment Extent: Objective Not Met

1.0.1.0.2.4: Implement new center by earliest possible date.
Accomplishment Extent: Objective Not Met
Human Resources Goal 1.0.1.0.3: Human Resources department will continue to improve hiring and new employment orientation procedures.
1.0.1.0.3.1: Publish Human Resources procedures for managers and staff no later than June 2003.
Accomplishment Extent: Objective Partially Met
Procedures for managers were developed; however changes in organizational structure delayed distribution.
Assessment Tools Used:
The written document.
Extent of Accomplishments:
Once HR functions are firmly established then the procedures manual will be updated and distributed.
This was a significant achievement

1.0.1.0.3.2: Expand new employee orientation to a full day - fall 2002.
Accomplishment Extent: Objective Met
Full-day orientations have been implemented, plus we created a new outline for the new employee orientation, with new information included.
Assessment Tools Used:
The calendar, the outline, and the orientation agenda.
This was a significant achievement

1.0.1.0.3.3: Increase reliance on internet recruitment sites – ongoing.
Accomplishment Extent: Objective Met
Jobs are posted on internet recruitment sites.
Assessment Tools Used:
Number of jobs being posted on outside internet sites.
This was a significant achievement

1.0.1.0.3.4: Develop web-based employment application process with RCC internet department – fall 2002.
Accomplishment Extent: Objective Met
HR can enter job announcements online and can print out the application form.
Assessment Tools Used:
Number of visits at site and online applications turned in, decrease of paper applications handed out and in-person visits to HR for applications.
Extent of Accomplishments:
Email responses are being tested to ensure applicants are receiving acknowledgement of their applications.
This was a significant achievement
Human Resources Goal 1.0.1.0.4: Human Resources department will improve efficiency through application of technology, including web-based processes.
1.0.1.0.4.1: Implement employment-listings telephone hotline.
Accomplishment Extent: Objective Not Met
Telephone hotline would allow applicants to check on status of job.
Assessment Tools Used:
Number of phone calls received were too few to justify continuation of the program.
Extent of Accomplishments:
Employment lists hotline was initially implemented but difficulties arose. It was found that the web based process was being used to a great extent.

1.0.1.0.4.2: Establish online employment applications.
Accomplishment Extent: Objective Met
Assessment Tools Used:
The web-based application process is being used to a great extent.
This was a significant achievement

1.0.1.0.4.3: Automate human resources forms.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

1.0.1.0.4.4: Automate eligibility lists.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.

1.0.1.0.4.5: Automate evaluations.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

1.0.1.0.4.6: Automate procedures.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

1.0.1.0.4.7: Automate reports.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement
Instructional Services Goal 1.0.1: The division will provide instruction and service to meet the needs of the district, by developing distinctive program bases, and working to serve a more diverse community.
Allied Health Objective 1.0.1.0.1: Increase learning opportunities for individuals in the communities of interest of Allied Health.
Accomplishment Extent: Objective Met
With Foundation and Perkins funds we were able to create to Allied Health mini computer labs for use by our program students. A 4 computer lab now exists in A-29 in RVC and a 6 computer lab is in T-3 at RWC. These labs make it possible for RT, PN, and Nursing students to strengthen their knowledge of course content through Internet access and use of CD ROM programs. Also, through Nursing Program Expansion grant funds provided by Asante, Providence, and Ashland Hospitals, the Nursing Program was able to admit more students than in the past.
Assessment Tools Used:
Current students participate in routine course/instructor evaluations, and following graduation they will be mailed a Program Satisfaction Survey that includes questions that ask about the adequacy/availability of computer lab resources, etc.
This was a significant achievement

Allied Health Objective 1.0.1.0.2: Allied Health programs will provide oversight and coordination needed to maintain effective programs and will collaborate with local health care leaders.
Accomplishment Extent: Objective Met
Allied Health program faculty are in frequent communication with local health care leaders and collaborate on many levels through the advisory committees for the different programs as well as through contacts for clinical requirements, etc. All Allied Health Programs require and maintain approval/accreditation by regulatory bodies in addition to the Northwest Regional accreditation maintained by RCC. This year, with the budgetary constraints and RCC's decision to close the Respiratory Care program following next year's teachout, the RC Director, Jim Hulse, has worked very closely with his Advisory Committee members and has pursued the possibility of having OIT take responsibility for the program. It is looking like his efforts will come to fruition and will mean that the region's need for Respiratory Care Practitioners will continue to be met. If the plans are fully developed and accepted, it will also mean creation of a new model for RC education in the state with a jointly offered Associate Degree that would feed directly into a Bachelor's Degree.
Assessment Tools Used:
Program Graduate and Employer Satisfaction Survey evaluative tool results are disseminated to the Advisory Committee members, and graduates and employers are surveyed every year.
This was a significant achievement

Art Objective 1.0.1.0.1: The Art Department will seek partial funding for High School Outreach team teaching workshops.

Art Objective 1.0.1.0.2: The Art Department will promote more diverse workshop experiences under the department's High School Outreach program.

Art Objective 1.0.1.0.3: The department will continue development of department and instructor web pages with course slide presentations

Art Objective 1.0.1.0.4: The department will seek to have RWC art facilities moved back to the Redwood Campus

Art Objective 1.0.1.0.5: The Art Department will regain funding for High School Outreach programs.

Art Objective 1.0.1.0.6: The Art Department will expand the digital imaging lab at the FireHouse Art Center.

Art Objective 1.0.1.0.7: The Art Department will develop a program to provide more professional artist's gallery talks, demonstrations and workshops.

Automotive Objective 1.0.1.0.1: Add a full time Automotive Program instructional staff member to meet the need for an ASE Master Automotive Technician transmissions and air conditioning specialist instructor as advised by the NATEF evaluation teams exit report and in conjunction with NATEF Standards 6.3, 6.4, and 9.

Automotive Objective 1.0.1.0.2: Monitor the Automotive program facilities, equipment and curriculum through advisory committee meetings to ensure that they continue to conform to NATEF Standards 6.5, 7, and 8.

Automotive Objective 1.0.1.0.3: Continue the search for a way to deliver Automotive Program classes in Jackson County.

Business Technology Objective 1.0.1.0.1: Examine the accounting sequences for transfer and professional technical students, and recommend appropriate changes to the curriculum committee.
Accomplishment Extent: Objective Met
The former transfer accounting sequence (BA211 Accounting Information I and BA213 Acccounting Information II) were 4 credit courses. While these classes lined up with the 4-year colleges/universities, they did not align with the other community colleges in the state. We revised the transfer accounting classes into a 3-quarter sequence (BA211 Financial Accounting I, BA212 Financial Accounting II, and BA213 Managerial Accounting). Students are now better able to absorb and retain the material in this revised format. The professional technical classes were renamed/renumbered to BT151, BT161, and BT171 (Practical Accounting I, II, and III). All changes endorsed by Advisory Board and approved by curriculum committee.
Assessment Tools Used:
Students do better in a 3-term sequence (as shown by attrition rates from prior classes) and we are now aligned with the other community colleges in the state. Four-year colleges and universities still accept the 3-term sequence for transfer credit if a student completes all 3 terms.
Unexpected Results:
In a continuing evaluation of student and employer needs, we discovered that many students not seeking an accounting emphasis prefer not to take the whole accounting sequence. Also, our recent Survey of Rogue Valley employers also show that many entry-level business positions do not require the full 3-term sequence. Therefore, only BT151 Practical Accounting I is required on the one-year certificate and two-year degree, and students may take the other two sequential classes as electives if they so choose.
This was a significant achievement

Business Technology Objective 1.0.1.0.2: Investigate an accelerated summer program for one-year certificates, coordinating with 2+2.
Accomplishment Extent: Objective Met
Designed several options for completing the one-year Business Assistant certificate during the summer by graduating high school students participating in the 2+2 program. Presented those options to the 2+2 High School business coordinators and received a lack of interest/support for the concept.
Assessment Tools Used:
Based on the lack of interest, we decided not to pursue the accelerated program. Also, in reviewing the number of courses completed by 2+2 students over the past three years, we found that most students only complete 1-3 courses. For the accelerated program to be successful, we would have to have at least 15-20 students per year that had completed 10 to 12 business classes.
Extent of Accomplishments:
Although the objective was technically met, the end result was that the program would not be successful without the cooperation of the area high school teachers and a major marketing effort on the part of the Business Technology department.

Business Technology Objective 1.0.1.0.3: Develop two Web-based courses, BT160 Business Math and CS125WW.
Accomplishment Extent: Objective Met
During the 2002-03 academic year, the following web-based classes were developed and offered: BT160 Business Math, CS125ww Word Processing Applications, BT121 Introduction to E-commerce, BA228 Computer Accounting Applications, BT113 Business English I, BA205 Solving Communication Problems Using Technology and BT181 Certified Bookkeeper Review.
Assessment Tools Used:
Faculty were given release time to develop the curriculum for these classes. Course outlines and syllabi were submitted to the Instructional Media Department and the classes were offered during the year.
Unexpected Results:
BA205 was so successful that we now have it listed as an option to BA214 on our advising guides. BT181 was further developed and will be offered as a state-wide on-line class during the summer 2003-04 quarter. New software was introduced for BA228 Computer Accounting Applications and it will be redesigned for the 2003-04 academic year. We had hopes that BT114 Business English II would be developed to completed the Business English sequence in the department. However BT113 Business English I was only offered once, and it was felt that students would retain the subject matter better in a traditional classroom setting.
This was a significant achievement

Business Technology Objective 1.0.1.0.4: Contact and meet with other professional/technical RCC programs to accent the use of Business English I and II in their programs.
Accomplishment Extent: Objective Met
BT113 Business English I is now an alternative to WR115 on the following professional technical certificate programs: Automotive Specialist, Diesel Specialist, Industrial Welding Technology, Massage Therapy, and Occupational Skills Training. It also is an alternative on the AAS in Diesel Technology program. BT113 Business English I and BT114 Business English II are required (or are alternative classes) on the following programs: AAS in Automotive Technology and AAS in Industrial Welding Technology.
Assessment Tools Used:
Review of professional/technical program advising guides.
This was a significant achievement

Business Technology Objective 1.0.1.0.5: Coordinate the content of all course syllabi between both campuses in an effort to ensure that the course content follows the state-approved course outlines.
Accomplishment Extent: Objective Partially Met
Laura Peterson, Department Coordinator, was given the responsibility of collecting syllabi from full-time and part-time faculty and comparing the content with our state-approved course outlines. Hard copies of the syllabi are kept by Laura, as well as electronic copies being available on the Business Technology network drive.
Assessment Tools Used:
Physical comparison of syllabi content with state-approved course outlines. Also, a review of student evaluations of instructors for comments concerning course content. Further, perception from instructors about how well students were prepared to take sequential classes based on the knowledge received in prerequisite classes.
Extent of Accomplishments:
While the physical evidence (syllabi) shows compliance and uniformity among faculty and between campuses, there is some concern that some instructors are deviating from the required coursework and students are not receiving the prerequisite knowledge needed to succeed in subsequent classes. Individual instructors not teaching prescribed course content have been identified and student evaluations will be administered addressing the area of specific course content covered in the classes.
Unexpected Results:
On a positive note, the department developed a new course, BT90 Computer Essentials for Business, that will be offered beginning Fall 2003. This class addresses some of the prerequisite skill concerns in the area of files management and Internet usage that were not being addressed fully in current classes.
This was a significant achievement

Business Technology Objective 1.0.1.0.6: Increase enrollment in Office Technology classes or cancel the program.
Accomplishment Extent: Objective Met
Part 1 of the objective (increase enrollment in Office Technology classes) was not met, however, Part 2 (cancel the program) was met.
Assessment Tools Used:
Lack of enrollment in the Office Technology classes resulted in the AAS in Office Technology program being terminated. Those students who are interested in the office technology field can still complete the Administrative Support option on the one-year Business Assistant certificate.
Extent of Accomplishments:
In August 2002, the Business Technology department head met with the remaining five students who had declared a major in Office Technology to complete program planners. Three of those students graduated in June 2003. The remaining two students will complete the final two classes in the program during Fall 2003 quarter.

Business Technology Objective 1.0.1.0.7: Successfully complete the teachout of the Medical Office students.
Accomplishment Extent: Objective Met
All (but one) remaining Medical Office Assistant students completed the rest of the course requirements for their degree during the 2002-03 academic year. The one remaining student has passed all of the medical office classes, but has not passed Anatomy and Physiology I and II. Since RCC still offers A&P courses, this student will be allowed to pursue her Medical Office certificate by continuing to take A&P until she passes them.
Assessment Tools Used:
Students met with department advisor and prepared a formal program planner to complete the program requirements. Once the classes were completed, the students requested a transcript evaluation and went through graduation.
Unexpected Results:
Even though the Medical Office certificate no longer exists in the department, we continue to offer MO100 Introduction to Medical Terminology. This web-based class is taken by students entering the Nursing program, Massage Therapy program, and by those interested in the medical office field. We have increased the number of sections to 3 per quarter with a limit of 35 students per section to meet the demand.
This was a significant achievement

Computer Science Objective 1.0.1.0.1: Continue to pursue non-traditional delivery methods for appropriate courses. Discussion: Many of our students work and therefore have limited times when they can attend classes. Additionally many of our students are not degree seeking, but rather want to update their current skills by taking only specific classes. We need to further explore options such as intense short-term training, online classes, self-study, and classroom activities.
Accomplishment Extent: Objective Partially Met
We will continue to pursue the non-traditional student with devivery methods that will work for them. We have developed a new short term course (weekend) for program students (CS133v). And we are also altering our CS120 class to improve access by making the lab portion a hybrid inclass/online course. Considerable work has been given to additional online courses with the CS125db and CS125ss classes as well as CS233h all having online offerings this past year.
Assessment Tools Used:
Enrollment numbers in these non-traditional classes indicate success.
Extent of Accomplishments:
We will continue to monitor students' needs for evening and weekend courses as well as on-line courses.
Unexpected Results:
Not unexpected, but worth mentioning is that not all students learn well with online courses--we will continue to offer classes in the traditional manner at least once each year for those learners that do not succeed with online courses.
This was a significant achievement

Computer Science Objective 1.0.1.0.2: Continue out-reach efforts to local high schools. Discussion: 2+2 offerings help place new student in the “pipeline” and improve the connection between RCC and the local high schools. Our participation in high school career fairs attracts local high school graduates to our programs.
Accomplishment Extent: Objective Met
We continue to work with the 2+2 program and articulated 2 new courses over the last year. (CS179 and CS140). We also participated in the Women in Trades Fair this year and made an impressive connection with many high school students in Jackson County.
Assessment Tools Used:
High enrollement in 2+2 courses.
Extent of Accomplishments:
Will continue to participate in the Woman and Trades Fair. Will look for additional oppportunities to attend future career fairs in area high schools.
This was a significant achievement

Computer Science Objective 1.0.1.0.3: The department will work to base distinctive programs on the appropriate campus. Discussion: As a cost saving effort, we need to determine the best placement of our programs. We will look at demographics as well as available facilities to make this determination.
Accomplishment Extent: Objective Partially Met
The new Mac lab on the RWC campus necessitated the shift of the Digital Graphics program advanced courses from RVC to RWC. We need to continue to evaluate the health of our programs and shift where necessary to reach the largest number of students. Use of IP video has been successful for keeping course available in both counties. We are attempting to offer our programming classes on both campuses with a combination of IP video and hands on lab on each campus. This has worked well for CS120.
Assessment Tools Used:
Enrollment numbers. Monitoring of students progress with course material.
Extent of Accomplishments:
This issue is still very much alive within the department. Finding the right place for our programs is a critical issue. We will continue to be active in the development of the three campus RCC.
This was a significant achievement

Construction Technology Objective 1.0.1.0.1: Meet the changing training needs of the Construction Industry. a. Increase classified staff to levels appropriate to program size and growth. b. Increase full time and part time Instructional staff to meet increased training demands for both additional sections and topics c. Develop new training deliveries by coordinating with BCLS and other college divisions. d. Accommodate program growth by adding either lab space or storage space.

Construction Technology Objective 1.0.1.0.2: Ensure the continued recruitment of students. (Divisional goal I.A.1) a. Expand the department Web site to be both a recruitment tool and a student resource. b. Continue sponsorship of the Women in Trades Fair as well as other activities to recruit women and minorities into the industry. c. Expand student-to-student presentations and High School outreach, holding at least 3 presentations per term.

Construction Technology Objective 1.0.1.0.3: Maintain a 50 percent placement rate within 90 days of graduation and a 90 percent overall placement rate. a. Improve tracking process of graduates. b. Increase CWE placement sites by 15 percent. c. Increase employer contact with students.

Criminal Justice Objective 1.0.1.0.1: Maintain integrity of Criminal Justice certificate and degree programs by providing a comprehensive offering of classes at daytime and evening hours on both the Redwood and Riverside campuses (continuation from 2000-2001 goals).

Criminal Justice Objective 1.0.1.0.2: Continue to improve the Cooperative Work Experience program through enhanced coordination with agencies

Criminal Justice Objective 1.0.1.0.3: Further the development of the Reserve Officer Law Enforcement Academy program to include greater efficiencies in documentation of activities, quality control, and eventual accreditation of the program through the Oregon Department of Public Safety Standards and Training.

Diesel Technology Objective 1.0.1.0.1: Add one full time instructor and one classified person in the tool crib to meet the increase in student enrollment.
Accomplishment Extent: Objective Not Met

Early Childhood Education Objective 1.0.1.0.1: Modify the degree program framework a. Continue developing alternatives to challenge coursework b. Maintain link with Advisory Committee by meeting at least twice per year c. Modify 2 plus 2 agreements to conform to new coursework d. Break 3 credits courses that are taken for the Child Development Associate (CDA) into 1-credit modules so they can be offered as short courses and on- line (ECE 125, ECE 126, ECE 135, and ECE 136).
Accomplishment Extent: Objective Partially Met
Students have a mechanism for challenging courses, one Advisory Committee meeting was held, no 2 plus 2 modifications were necessary, 1 credit modules were developed.
Assessment Tools Used:
Whether or not the work was completed, no other assessment tool was needed.
Extent of Accomplishments:
Next year a fall meeting and a spring meeting will be held.
Unexpected Results:
No.
This was a significant achievement

Early Childhood Education Objective 1.0.1.0.2: Finalize field experience possibilities a. Field test guidelines for field placement sites b. Establish at least three field placement sites c. Place at least 3 students in field placement site
Accomplishment Extent: Objective Met
At least 3 practicum sites were developed, a web-based seminar for practicum students was developed and used, and 20 students were placed in practicum sites.
Assessment Tools Used:
Documented the sites for placement and numbers of students placed.
Unexpected Results:
No.
This was a significant achievement

Early Childhood Education Objective 1.0.1.0.3: Establish procedures for Early Childhood Education department a. Continue building a pool and maintaining a list of potential instructors in both counties b. At least once a term, hold meetings with all potential and current part- time instructors c. Attend meetings of ECE agencies and alliances to establish collaborations d. Use the two Josephine and Jackson County ECE conferences to market ECE programs e. Coordinate education tuition grants with Oregon Association for the Education of Young Children ( OAEYC) branches for a continuum of learning possibilities from 3-hour workshops to 4-credit courses. f. Explore possibility of forming an Education Department that includes coursework for Teacher’s Aides as well as Early Childhood Education.
Accomplishment Extent: Objective Partially Met
All objectives were met except the number of meeting for part-time instructors.
Assessment Tools Used:
Documented meetings held and attended.
Extent of Accomplishments:
If needed, will hold a part-time instructor's meeting each term.
Unexpected Results:
No.
This was a significant achievement

Early Childhood Education Objective 1.0.1.0.4: Continue exploring the resources available to establish a lab school for the ECE program on the Redwood Campus a. Meet and collaborate with representatives of Early Head Start, Head Start, and Early Intervention. b. Identify possible grants to fund the building of a center for children infants through preschool. c. Draft collaboration agreements among the four agencies. d. Identify possible building plans
Accomplishment Extent: Objective Met
Held meetings and collaborated to submit a CDBG grant for the center. Began collaboration agreements and building plans.
Assessment Tools Used:
Documented meetings, grants, and collaboration drafts.
Unexpected Results:
No.
This was a significant achievement

Electronics Objective 1.0.1.0.1: Goal 1: Develop a cohort-based collaborative learning model for the AAS program Supplement two core courses with web-based resources. Increase retention 10% through a student-mentoring program. Develop intervention strategies for at-risk students
Accomplishment Extent: Objective Met
EET115 and EET116 have web-based resources and the EET115 lecture can now be delivered on-line. One level of student mentoring was accomplished through support services, though a 10% increase in retention overall retention was not realized. Intervention strategies developed include follow through of discussions by staff with interventions established on a student-by-student basis.
Assessment Tools Used:
Retention is an easy indicator to compare from prior years/patterns, but difficult to assess as an objective because of the varying reasons why students do not complete. In this instance the student did was able to continue with their coursework as a result of the intervention.
Unexpected Results:
As indicated above.
This was a significant achievement

Electronics Objective 1.0.1.0.2: Goal 2: Working with Intel, develop articulation agreements with Chemeketa Community College for student placement as Microelectronics technicians and Integrated Circuit Mask CAD drafters.
Accomplishment Extent: Objective Met
There is a working agreement with Chemeketa and Intel to allow students placement at INTEL.
Assessment Tools Used:
The articulation is in place.
Unexpected Results:
There have been requests by management that these agreements be formalized through written and signed documentation which is a work in progress.
This was a significant achievement

Electronics Objective 1.0.1.0.3: Goal 3: Continue the process towards an articulation agreement with OIT’s BSEET degree program.
Accomplishment Extent: Objective Met
The process towards an articulation is ongoing and there was progress made during the year towards and agreement. This objective will continue for next year.
Assessment Tools Used:
Having meetings, discussions, and being involved with the OIT Tech Trek at RVC are indicators of activity towards meeting our objective.
Unexpected Results:
Articulations always seem to be 'moving targets' that change as fast as progress is made. The TRC has sparked a high level of interest from the CS and Electronics Engineering departments at OIT.
This was a significant achievement

Electronics Objective 1.0.1.0.4: Goal 4: Increase by 30% program marketing through involvement in the development of RCC’s marketing plan, a 2+2 informational CD, and web-based promotional material .
Accomplishment Extent: Objective Met
Prof/tech programs have to be very active in marketing their programs to attract students.
Assessment Tools Used:
The Department Head and one FT instructor participated in the college's development of a marketing plan. Information about the program for 2+2 CD's was supplied, but the focus of these CD's changed and one is not available as was expected. The electronics program's web page was updated to include the new PC Microprocessor Certificate, course descriptions, and student information about the program.
Unexpected Results:
2+2 CD's with focus on individual programs are not available as was expected.
This was a significant achievement

Electronics Objective 1.0.1.0.5: Complete the development of a web-based EET101 Introduction to Electronics course and develop a model for the distance delivery of EET115 PC Electronics I.
Accomplishment Extent: Objective Met
EET101 Intro to Electronics and EET115 PC Electronics I web courses are completed.
Assessment Tools Used:
Offering and the availability of the online classes.
Unexpected Results:
$ are not available to continue to run our EET101 Intro to Electronics class (it is a technical elective). Strategies for how our web-based courses are delivered are part of our continued TRC planning.
This was a significant achievement

Emergency Medical Technology Objective 1.0.1.0.1: Redefine workload issues regarding state-mandated responsibilities for the EMT Program Administrator and EMT Program Coordinator; also define the daily roles of the part-time faculty/classified EMT position and the EMT Program Coordinator.

Emergency Medical Technology Objective 1.0.1.0.2: Explore cost-recovery efforts and programs for EMT course delivery.

Fire Science Objective 1.0.1.0.1: Expand the Fire Science advising schedule to include at least 10 more hours per week of open time for appointments.

Fire Science Objective 1.0.1.0.2: Work with the Truck Driving program to include fire apparatus driving courses.

Fire Science Objective 1.0.1.0.3: Revise the course delivery cycle to allow for more frequent scheduling of classes with typically high enrollment.

Foreign Language Objective 1.0.1.0.1: Improve continuity and quality of instruction by adding one full-time Spanish instructor at Redwood Campus.

Foreign Language Objective 1.0.1.0.2: Train part-time instructors and student assistant on use of the lab and the programs currently available.

Foreign Language Objective 1.0.1.0.3: Beta test the use of the lab and programs by a select number of students.

Foreign Language Objective 1.0.1.0.4: Review and select improved materials for second year courses.

Foreign Language Objective 1.0.1.0.5: Research and add useful links and syllabi to the Foreign Language web page.

Health, P.E., and Recreation Objective 1.0.1.0.1: To provide equipment and support to student government in offering at least 2 intramural events.

Help Desk Objective 1.0.1.0.1: Be a professional organization with a staff committed to excellence Objectives: 1. Develop guidelines for answering phones and improving customer service skills 2. Increase and maintain the level of technical expertise of Help Desk

Help Desk Objective 1.0.1.0.2: Provide program students with a training ground that allows them to gain applicable real-world knowledge Objectives: 1. Provide students with the opportunity to learn all aspects of computer technical support as practiced at RCC 2. Work collaboratively with professional-technical instructors in establishing guidelines and goals for the student

Humanities Objective 1.0.1.0.1: The Humanities department will monitor the results of the Writing Proficiency Exam, focusing on changes to the old “holistic” exam which have taken effect this year. The department will compile comparative data on the overall passing rate and solicit student feedback
Accomplishment Extent: Objective Met
Assessment Tools Used:
Graph of test results, plus assessment of student feedback throughout the year.
This was a significant achievement

Humanities Objective 1.0.1.0.2: The Humanities department will open a Writing Center on the Riverside Campus and provide services to Medford students on a par with the services provided by the Writing Center on the Redwood Campus. The RVC Writing Center will also offer tutoring and multimedia access to foreign language students
Accomplishment Extent: Objective Partially Met
We ran the RVC Writing Center with limited funds until funding shortages forced us to shut it down.
Assessment Tools Used:
Student contact numbers plus hours of availability suggested this was a reasonably worthwhile project, though we did not match the numbers of our RWC Writing Center.
Extent of Accomplishments:
We will work on the OWL as a tool for students since it is an online writing lab, and thus is not tied to a particular site.

Humanities Objective 1.0.1.0.3: Through the FIPSE OWL project, the Humanities department will work to expand distance education access as well as writing and research assistance to both RCC students and instructors
Accomplishment Extent: Objective Met
Assessment Tools Used:
Progress on the OWL development was monitored throughout the year, and this year will see the introduction of online tutoring as the OWL wraps up four years of development.
This was a significant achievement

Humanities Objective 1.0.1.0.4: The Humanities department will work with the Riverside Campus facilities committee to ensure space for a Black Box Theater in the proposed RVC “Human Arts Building,” while working on the upkeep of existing Theater Arts space on the Redwood Campus
Accomplishment Extent: Objective Met
Assessment Tools Used:
Despite the failure of our Jackson County bond measure, we were able to reserve space in the B bldg. annex for a black box theater space (for 2003-04).
Extent of Accomplishments:
We hope to continue to press for more adequate theater space should more space become available in Medford.
This was a significant achievement

Humanities Objective 1.0.1.0.5: The Humanities department will work with the college and the Oregon International Education Consortium to continue its overseas programs in London and Florence, as well as offer a study abroad program for RCC students during summer 2003.
Accomplishment Extent: Objective Met
Wolgang's Africa trip this summer meets our stated goal.
Assessment Tools Used:
The trip will only involve 4 RCC students, so we had hoped for a larger group. However, this is a necessary program which will grow over time. We assess the reaching of this goal by the fact that the program did get enough participation to run.
This was a significant achievement

Industrial Welding Objective 1.0.1.0.1: Increase the educational experience 15% with real time job potential to our students empowering them with the skills required to work in a very demanding industrial job market and improve their quality of life.

Industrial Welding Objective 1.0.1.0.2: Work more closely by 15% with our Industrial Advisory Committee and community of interest to provide an educational program that meets the needs/skills Industry requires their employees/our students need to be gainfully employed in the Metals Fabrication Industry.

Industrial Welding Objective 1.0.1.0.3: Expand by 10% and maintain a highly visible recruitment program in the two county high school districts and communities projected at freshman student enrollment as well as industry employment upgrading.

Industrial Welding Objective 1.0.1.0.4: Enter into a partnership with the Automotive Department to write a grant to secure the funding to finish the dragster that will be utilized as a high tech recruiting vehicle at the high schools.

Instructional Computer Services (ICS) Objective 1.0.1.0.1: Maintain ICS technology to provide state of the art facilities for staff/faculty and students. a. Replace two labs each year. (Each lab consists of 21 computers and 1 projector) b. Replace at least one server every year. (The new server becomes our main production server and the old server then becomes a backup server to help increase redundancy.)

Instructional Computer Services (ICS) Objective 1.0.1.0.2: Maintain reliable and robust infrastructure, while remaining transparent to users. Replace 10-base (10 Mb) network hubs with 10/100-base (10/100 Mb) managed switches. Replace wiring in labs with extended Category 5 wiring capable to transmit at 1000-Base (1000 Mb/Sec). Diagnose traffic, determine bottlenecks and propose solutions. Perform backups of systems and servers, and keep hardware on hand to keep systems on-line. Document emergency procedures and make sure workers know procedures.

Instructional Computer Services (ICS) Objective 1.0.1.0.3: Improve communication between ICS and users (staff/faculty and students). Set up a “Network Administration Group” and schedule meetings. This will be for the people who are involved with the administration of “RogueNet”, so guidelines can be set and observed helping RogueNet grow in a controlled manner. Maintain lists of supported hardware/software for Satellite labs and keep an open line of communication with instructors/lab coordinators. Hold lab orientation meetings each term for staff/faculty/tutors to learn about ICS resources that are available for instruction. Produce an ICS web page for all staff/faculty and students to keep them informed of the updated “status” of the ICS network. Regular e-mails will be sent to remind users of this resource.

Instructional Computer Services (ICS) Objective 1.0.1.0.4: Maintain employee technical proficiencies necessary for ICS functions. Have seminars/meetings to provide cross training between employees.

Instructional Media Objective 1.0.1.0.1: Develop or purchase a system that will allow faculty members to update their Web pages through a Web-browser.
Accomplishment Extent: Objective Met
working with a CWE student from OIT we have developed the system and will be implementing it this summer and fall. Staff are currently reviewing each faculty Web page as the first step of this implementation process.
Assessment Tools Used:
During implemented we will use faculty focus groups to provide ongoing assisment of this effort.
Unexpected Results:
none noted
This was a significant achievement

Library Objective 1.0.1.0.1: Expand information literacy instruction. Objectives: 1. Increase the number of library faculty at Riverside Campus to bring library services to parity with Redwood Campus services. 2. Offer at least 1 section of the 1-credit online research class per term. 3. Explore the feasibility of an on-line library tutorial that is customized to the student’s research needs/interests.
Accomplishment Extent: Objective Partially Met
There were two sections of the researach class per term, one of them customized for Criminal Justice program students. There was no increase in the number of Library faculty.
Assessment Tools Used:
Class rosters, part time faculty contracts.
Extent of Accomplishments:
Continue to plan future increases.
Unexpected Results:
The Criminal Justice program feels that the research class is so valuable that it has been made a program requirement.
This was a significant achievement

Library Objective 1.0.1.0.2: Help students discover available resources by improving communication with faculty and staff. Objectives: 1. Recruit members of the college community to form a library advisory committee. 2. Collaborate with other departments in orienting new part time faculty to library resources via CDs or other technology. 3. Implement at least four new strategies to improve communication with faculty and to develop an understanding of the resources now available. 4. Continue to work with faculty from other departments to offer an increased variety and number of classes in research methods, particularly focusing on programs and departments not currently served.
Accomplishment Extent: Objective Partially Met
The orientation CD for part time faculty was completed; there was increased outreach to faculty by Reference librarians; more classes were instructed in research methods than the previous year. There is not yet a library advisory committee.
Assessment Tools Used:
Distribution of orientation CD; statistics recorded of numbers of classes and students visiting the library for research instruction.
Extent of Accomplishments:
Continue planning a library advisory committee.
This was a significant achievement

Massage Therapy Objective 1.0.1.0.1: Quality of Instruction and Curriculum A. Hire fulltime coordinator/instructor B. Increase class size of massage electives to increase FTE and allow LMT’s who are not in the program to continue their education C. Continue developing clinical sites and contracts to promote massage in the community and expand student clinical experiences. D. Increase hydrotherapy modalities E. Find space for a lab classroom

Mathematics Objective 1.0.1.0.1: The Mathematics Department will ensure student success by providing ongoing training opportunities for full and part-time faculty to achieve teaching excellence for all levels of the mathematics curriculum in order to maintain quality of instruction. Objective: The Mathematics Department will implement our lead instructor program for the developmental math courses to coordinate the part-time faculty teaching the developmental math courses. Objective: The Mathematics Department will provide pedagogical training opportunities and encourage full and part-time faculty to participate in training sessions.
Accomplishment Extent: Objective Met
The Math Department created a faculty handbook for part-time faculty teaching the develovpmental courses. Full-time faculty, as time allows, help part-time faculty with pedagogy, assessment, and lesson planning.
Assessment Tools Used:
Feedback from the part-time math faculty, lack of complaints from students, and student success in subsequent math classes.
This was a significant achievement

Mathematics Objective 1.0.1.0.2: Enforce the established math course prerequisites for both developmental and transfer level courses. Objective: Consistently use the Qualifications report in Admin View to ensure students are enrolled in the appropriate course.
Accomplishment Extent: Objective Met
Each instructor receives a copy of the qualifications report for his/her class and is shown how to use the report.
Unexpected Results:
Students know the Math Department checks pre-requisite completion and consequently, they are not attempting to skip classes.
This was a significant achievement

Respiratory Care Objective 1.0.1.0.1: Increase clinical time by 33 percent over last year.

Respiratory Care Objective 1.0.1.0.2: Implement consecutive clinical days and a capstone experience.

Respiratory Care Objective 1.0.1.0.3: Provide all faculties with a document which clearly identifies what elements of the National Examination Matrix should be covered in their course to provide mastery within the comprehensive program plan.

SOU Express Objective 1.0.1.0.1: Increase student retention by 10%; from 57% (2000-2001) to 67% Stress services available to students at RCC and SOU Devise a better first interview procedure Use 2000-2001 exit interview surveys to assess and improve services

SOU Express Objective 1.0.1.0.2: Construct a scholarship fund for minority students entering Express Write grants for RCC Foundation and other groups for scholarship monies Coordinate with LaPuerta for students and monies

Science Objective 1.0.1.0.1: Establish lead Instructors in Biology, Physical Science, and Chemistry

Science Objective 1.0.1.0.2: Work to develop a network for computer applications for instruction.

Science Objective 1.0.1.0.3: Add 3 FTE instructors to help meet the expanding demand on offerings and decrease overloads on full time faculty.

Science Objective 1.0.1.0.4: Develop labs which put students and employees at minimal risk while still meeting instructional goals.

Science Objective 1.0.1.0.5: Continue to improve lab instruction manuals, safety orientations and equipment.

Social Science/Human Services Objective 1.0.1.0.1: Update SOC204 telecourse. Objectives: 1. Review new video tapes, and 2. Make decision
Accomplishment Extent: Objective Met
Self-explanatory
Assessment Tools Used:
Self-reporting
This was a significant achievement

Social Science/Human Services Objective 1.0.1.0.2: Explore new course offerings: Objectives: 1. Present proposal for Marriage and Family Sociology course to curriculum department. 2. Have at least one meeting with members of Humanities and Art departments to discuss ways of combining history, art history and literature courses. 3. Have at lest one meeting with Criminal Justice department to explore cross-listing sociology and criminal justice courses. 4. Meet with administrative team to explore and develop guidelines for modular courses. 5. Pilot at least two class meetings and department meetings on interactive video. Explore use to deliver small classes in both counties.
Accomplishment Extent: Objective Partially Met
1 and 2 above were not met. # 3,4,5 were completed.
Assessment Tools Used:
These objectives are each yes/no situations which do not need assessment tools at this point.
Extent of Accomplishments:
In items 1 and 2, there was/is too much uncertainty with the college reorganization to proceed. It is unclear who can make decisions, where teaching will occur and what budgets will be. The timeline depends on clarification of these issues. At present it does not seem appropriate to be developing new courses when budget constraints require concentrating on core offerings.
Unexpected Results:
We discovered that interactive video is not a good medium for the HS practicum class. This class needs to have people in one location. Unfortunately this is the only departmental offering which is small enough to benefit from the technolgy. The others are all large enough to be offered separately in both counties.
This was a significant achievement

Theater Arts Objective 1.0.1.0.1: Augment the Playwriting course with web based delivery of instruction, and assess possibility of converting it into a web-based class.
1.0.1.1: Work at the departmental level to strengthen instructional quality and service to students.
Accomplishment Extent: Objective Partially Met
A year-long project to design appropriate student success measures tailored to each department.
Assessment Tools Used:
Annual program review process evaluation of department outcomes.
Extent of Accomplishments:
Installation of new outcome measures done annualy in May.
This was a significant achievement

1.0.1.2: Optimize class schedule by 5% by reducing number of course offerings, and increasing average class size from the 2000-2001 baseline of an 18.3 average to at least 22 students.
Accomplishment Extent: Objective Met
A concentrated effort to cull weakly enrolled courses, reinvesting in higher demand ones.
Assessment Tools Used:
Class average increased to 23, FTE levels maintained.
This was a significant achievement

1.0.1.3: Partner with Business and Community Learning Services to implement one or more joint programs partially funded by private industry.
Accomplishment Extent: Objective Partially Met
Using the Program & Training Committee of RCC, pilot one or more new joint ventures.
Assessment Tools Used:
Success of Massage Therapy weekend offerings, and regional allied health efforts
Extent of Accomplishments:
Because of redesign work, only one effort launched.
This was a significant achievement
1.1: By the year 2005-06, the college will have an enrollment of approximately 5700 FTE, reflecting a projected annual growth rate of 2% to 5%, serving an unduplicated head count of nearly 23000.
Developmental Studies Goal 1.1.1: The Developmental Studies Division will increase FTE over the 2001-02 projection of 1163 FTE by 2% for an overall increase of 24 FTE by creating new programs, expanding existing programs and improving the quality of services to meet the needs of basic skills students, developmental education students, and credit-enrolled students accessing the tutoring centers.
ABE / GED® Objective 1.1.1.0.1: By September 2003 the ABE and Developmental Education departments will implement new tracker programs for all Developmental Studies programs to more accurately capture FTE and track student progress.
Accomplishment Extent: Objective Met
All centers have new trackers, and they are currently in use. It took several years to get this project completed. Pat LeVan worked closely with Mark Solomon in the CS Department.
This was a significant achievement

ABE / GED® Objective 1.1.1.0.2: By Winter 2003 the ABE Department will collaborate with Head Start, ESD, and public schools to provide family literacy programs in White City for a yearly increase of 7 FTE.
Accomplishment Extent: Objective Not Met
Grant funds were not secured
Assessment Tools Used:
Class schedules and faculty assignments
Extent of Accomplishments:
Financial partner, Southern Oregon ESD is submitting a grant request this summer for fall or winter implementation.

ABE / GED® Objective 1.1.1.0.3: By Spring 2003, ESL instruction in both counties will expand to provide an additional 2 FTE yearly increase.

ABE / GED® Objective 1.1.1.0.4: The ABE Department will develop new self-paced basic computer literacy skill instruction in ABE by Fall 2002 for a yearly increase of 2 FTE.
Accomplishment Extent: Objective Partially Met
New curriculum was developed and used at Fir St L.C. The increase of FTE, however, was not accomplished due to the closure of the DTC and Market ST. The development of the curriculum is a significant step forward.
This was a significant achievement

ABE / GED® Objective 1.1.1.0.5: The ABE and Developmental Education departments will expand College Connections classes and other ABE transitional activities in Josephine County to recruit additional students enrolling in college credit courses from the ABE program by June 30, 2003 for a yearly increase of 3 FTE.
Accomplishment Extent: Objective Not Met
Instructor met with prospective students and did recruitment. It was discovered that not enough students were available to support the class. Useful time was spent by instructor in advising sessions with students.
Assessment Tools Used:
Conversations and written report by instructor
Unexpected Results:
Discovery was made that not enough mass of ESL transitional students are present in Josephine County to warrant the class.

ABE / GED® Objective 1.1.1.0.6: By Fall 2002 the ABE/GED® services will be reconfigured at Fir Street Learning Center and Market Street Learning Center in order to implement instruction for the new GED® 2002 tests most effectively while maintaining a sound basic work skills curriculum at Market Street Learning Center.
Accomplishment Extent: Objective Partially Met
Services at Fir ST. L.C. were configured to implement instruction for new GED® 2002 including scientific calculator training; purchase of GED® print materials and videos. Market St. L.C. was closed. Staff and students are not comfortable with new GED® 2002 curriculum, study materials and pretests.
Assessment Tools Used:
Class schedules and faculty assignments
Unexpected Results:
Market Street closure
This was a significant achievement

Developmental Education Objective 1.1.1.0.1: The Developmental Education Department will increase FTE by continuing to schedule DE classes for capacity enrollment and offering additional classes for a yearly increase of 4 FTE.
Accomplishment Extent: Objective Partially Met
We did schedule for capacity but were unable to offer additional sections. This resulted in a decrease of 2.9 FTE or 1.3% decline.
Assessment Tools Used:
Current and previous years FTE data.
Extent of Accomplishments:
Without more money to offer more sections, we will continue to refine our schedule to maximize our enrollments. One thing we are doing is experimenting with using teleconferencing for some of our lower enrolled courses.

Developmental Education Objective 1.1.1.0.2: The Developmental Education Department will increase tutoring center FTE through increased internal marketing activities for a yearly increase of 4 FTE.
Accomplishment Extent: Objective Partially Met
We did increase our marketing but had to cut the number of overall tutor hours. This resulted in a decrease of 18.99 FTE or a 5.9% decline from 01-02 FTE. Some of the decline may have been because at time, students had to wait a long time to get help, got discouraged, left, and didn't come back.
Assessment Tools Used:
Current and previous years FTE data was used.
Extent of Accomplishments:
Without more money to offer more tutoring, we will continue to maximize our budget dollars to offer as much tutoring as we can.

Developmental Education Objective 1.1.1.0.3: The Developmental Education Department will develop and offer one new on-line DE course beginning Winter 2003 for a yearly increase of 2 FTE.
Accomplishment Extent: Objective Met
A writing 30 course was developed during summer quarter 02-03 and was offered during fall 02-03. This course generated 1.47 FTE for fall, .78 FTE winter and .86 FTE spring for a total of 3.11 FTE.
Assessment Tools Used:
FTE Reports
This was a significant achievement

Developmental Education Objective 1.1.1.0.4: Beginning Fall 2002 the Developmental Education Department will work with Instructional Media Department to provide tutoring support for selected telecourses.
Accomplishment Extent: Objective Not Met
For a variety of reasons - the largest being lack of funding, we did not pursue expanded tutoring services for telecourses.
Extent of Accomplishments:
We may pursue this again at a later date pending funding.

Developmental Education Objective 1.1.1.0.5: By September 2003 the Developmental Education and ABE departments will implement new tracker programs for all Developmental Studies programs to more accurately capture FTE and track student progress.
Accomplishment Extent: Objective Met
We worked with Computer Services during summer term and began using the new program Fall 02. We are still refining the system and getting the bugs out. This has greatly enhanced our student tracking capabilities.
Assessment Tools Used:
New tracker program is in use.
This was a significant achievement

Developmental Education Objective 1.1.1.0.6: The Developmental Education and ABE departments will expand College Connections classes and other ABE transitional activities in Josephine County to recruit additional students enrolling in college credit courses from the ABE program by June 30, 2003 for a yearly increase of 3 FTE.
Accomplishment Extent: Objective Partially Met
We did expand during fall quarter and offered College Connections in both counties. However, we were not able to recruit more than a couple students for the class in Josephine County. The class was then cancelled for winter and spring.
Assessment Tools Used:
Schedule of classes and input from assigned instructor.
Extent of Accomplishments:
We may try this again in the future when we have stonger indications that there is a student base to recruit from and when there is adequate funding to support the activity.
Student Services Goal 1.1.1: Student Services will continue to expand alternative and flexible intake methods, to meet the needs (appropriate) of a growing college community, in order to balance the need for quality intake processes and policies while recognizing the need for responsiveness to prospective students.
Administration Objective 1.1.1.0.1: The Student Services Administration will develop an online incident reporting system that can be accessed through admin view. There will be various tiers developed that pertain to confidentially issues and outcomes related to reported incidents.
Accomplishment Extent: Objective Partially Met
The scanning system for document storage regarding incident reports has been developed and is in place. Training and procedures have not been developed. The proposed RogueNet application will have to wait until the RogueNet converstion to C Sharp is complete.
Extent of Accomplishments:
A process and procedure will be developed along with training of appropriate staff.
Unexpected Results:
With the college reorganization as a priority, we haven't moved forward beyond implementing the document imaging program and scanning reports. This was a significant achievement.
This was a significant achievement

Counseling Objective 1.1.1.0.1: Counseling will review current assessment and course placement procedures to insure relevancy and reasonableness.

Enrollment Services Objective 1.1.1.0.1: Enrollment Services will engage in training that will support staff in responding to unique needs and requests from students.
Accomplishment Extent: Objective Met
Enrollment Services particpated in two group trainings and several individual trainings that will aid us in responding to student needs and requests. One training was on service excellence the other on serving students who are agitated or mentally ill.
Assessment Tools Used:
We set the goal of attending a minimum of two group trainings and met that measurement.
Unexpected Results:
It is always reassuring to discover that we do handle most service needs in the manner that is proposed by the trainers. Aside from that reinforcement, there are always valuable new techniques and tips to take away from trainings.
This was a significant achievement

Financial Aid Objective 1.1.1.0.1: The Financial Aid Department will expand Veteran’s Advising and Services to both campuses full-time, by increasing the part-time Veteran’s position to full-time, and by hiring 1-2 Veteran work-study students.
Accomplishment Extent: Objective Met
The Financial Aid Department increased the RVC part-time Veteran's position to full time thus expanding RCC's Veteran's Advising and Services to both campuses on a full time basis. The Department fully investigated the Veteran Work-Study Student Program (which is very different from the standard Federal Work Study Program)and where one student was hired in support of RVC Veteran's Advising and Services activities; we look forward to utilizing this resource again in the future.
Assessment Tools Used:
By setting time-lines on accomplishing the objectives we set out to meet.
This was a significant achievement
1.2: The growth in services and instructional delivery will accommodate an additional 111 FTE (over the projected 4960 for 2001-02), serving an additional unduplicated headcount of 450 in the year 2002-03.
Administrative Services Goal 1.2.1: Administrative Services will provide needed support to assist in growth.
1.2.1.1: IT and Facilities departments will make the necessary infrastructure upgrades to accommodate additional growth, i.e., get fiber to F, G and E building and eventually D and Y; upgrade at RVC from 10-base hubs to 100-base switches for inter building communication.
Accomplishment Extent: Objective Partially Met
Additionally, buildings D and Y are in process. The infrastructure of the upgrades accommodates additional growth. Should be completed by end of summer.
Assessment Tools Used:
Physical presence of the fiber and hubs.
This was a significant achievement
Student Services Goal 1.2.1: Student Services will examine and participate in institutional strategies for enrollment management and retention including issues regarding registering for classes with few conflicts.
Counseling Objective 1.2.1.0.1: The counseling department will continue to enhance the orientation process incorporating student services and instructional faculty in order to maximize retention effectiveness and help students to adjust to college.

Discovery Programs Objective 1.2.1.0.1: Discovery Programs will continue to conduct a recruitment campaign each term, staff a post-placement test orientation, and complete intake appointment for students coming into these programs. , (retention) Discovery Programs will track the program students overall retention as an RCC student for up to one year.
Accomplishment Extent: Objective Partially Met
Discovery Programs developed a year long recruitment plan that includes various community and campus events and student enrollment patterns. We did not staff a placement test orientation. In developing the logistics of such a meeting, it was decided it was better for the student to be main streamed with all RCC students in this part of their enrollment process.
Assessment Tools Used:
Advising assistant staff have been hired in both counties and are coordinating their recruitment and intake methods. We are experiencing increased student interest in enrollment in Discovery Programs, especially in Jackson County.
This was a significant achievement

Student Employment Objective 1.2.1.0.1: Student Employment Services will develop a recruitment and retention plan for OST which will include the development of a student recognition/celebration mechanism and an employer newsletter.
Accomplishment Extent: Objective Partially Met
We have made progress on a recruitment and retention plan for OST. Specifically, we have created OST orientations, provided program planners and advising appointments for prospective students. We have not developed a student recognition or celebration mechanism or an employer newsletter. Instead, we focused this year on standardizing and making improvements to the OST Program as a whole.
Assessment Tools Used:
A review of the objective as compared with our progress in each area.
Extent of Accomplishments:
The student recognition and celebration mechanism is in development with an anticipated completion of spring 2004. The employer newsletter is being reevaluated for viability and purpose.
This was a significant achievement

Student Life Objective 1.2.1.0.1: The Student Life Department will coordinate a Welcome Day fall quarter at each campus on a week-end day. Students will be advised, meet faculty, receive tours, have ID pictures taken and be able to purchase books.
Accomplishment Extent: Objective Met
Over 400 students and family members attended the new student welcome days on the RWC campus and RVC campus.
Assessment Tools Used:
Students signed in for the event and evaluations were filled out at the end of the campus tour.
This was a significant achievement

TRIO Objective 1.2.1.0.1: The TRIO Student Support Services program will serve 150 unduplicated RCC Transfer students during the 2002-03 academic year.
Accomplishment Extent: Objective Met
TRiO/SSS has currently served 166 students. The federal grant year runs September 1, 2002 - August 31, 2003.
Assessment Tools Used:
TRiO/SSS participants are supported by an internal tracking database that is connected to RogueNet in order to track and count students. In addition, all services and contacts are tracked in the internal database.
This was a significant achievement
Long-Range Goal 2: The college will have a stable funding base consisting of varied sources of funding.
Business and Community Learning Services Goal 2.0.1: Pursue additional sources of funding.
2.0.1.1: The amounts of funding coming from non-traditional sources such as grants, private sources, and collaborative efforts will increase to $680,000 in 2002-03.
Accomplishment Extent: Objective Partially Met
Although we did not meet the goal of $680,000, we were granted a total of $433,884 for the year.
Assessment Tools Used:
$144,730 through OCCWD January. Additional funding received – Gordon Elwood Scholarship for $15,000 plus an additional $4,000. Current Workforce #7 - $116,095 in manufacturing area from OCCWD and $75,000 for secondary woods from OCCWD. $5,000 OSBC Network grant in January. $79,059 continuation funding from OECCD ($48,809) and SBA ($30,250).
Extent of Accomplishments:
Search for funding is on-going. Due to reorganizational efforts, self-support is spread across three campuses.
Unexpected Results:
The current workforce #7 grant will allow for continued relationship with business and industry and will create opportunities for manufacturing training in the valley.
This was a significant achievement

2.0.1.2: BCLS will aggressively pursue additonal funding for infrastructure for a third campus to assist the college in bond levy and other funding opportunities.
Accomplishment Extent: Objective Not Met
Part of redesign team activity in 2003-04.
Extent of Accomplishments:
Part of redesign team activity in 2003-04.

2.0.1.3: BCLS will support the development of a legislative strategy for the 2003 session for enhanced funding for the college.
Accomplishment Extent: Objective Met
BCLS staff supported the legislative strategy.
Assessment Tools Used:
Staff participation.

2.0.1.4: BCLS will support a community-wide capital campaign throughout the district in 2002-04.
Accomplishment Extent: Objective Met
BCLS staff supported the captial campgain whereever appropriate.
Assessment Tools Used:
Staff participation.
2.1: The amount of funding coming from non-traditional sources such as grants, private sources and collaborative efforts, will increase over 1999-00’s baseline by 10% in 2002-03.
Administrative Services Goal 2.1.1: Administrative Services will provide needed support to assist in the pursuit and tracking of additional funding.
2.1.1.1: Administrative Services will participate as part of the grant team to apply to the National Telecommunications and Information Administration, for a Technology Opportunities Program grant and apply for a Distance Learning and Telemedicine Loan and Grant from US Rural Development.
Accomplishment Extent: Objective Met
Administrative Services helped to facilitate receiving a grant.
Assessment Tools Used:
We received a DLT grant.
Developmental Studies Goal 2.1.1: The Developmental Studies Division will increase the amount of funding by $48,000 over 2001-02 levels coming from non-traditional sources such as federal and private grants, services to other business, agencies, and institutions.
ABE / GED® Objective 2.1.1.0.1: By Winter 2003 the ABE Department will collaborate with external partners to obtain a family literacy grant to provide expanded services to students in the White City area.
Accomplishment Extent: Objective Not Met
Family Literacy classes
Assessment Tools Used:
Faculty assignments and class schedules

ABE / GED® Objective 2.1.1.0.2: By Fall 2002, the ABE Department will obtain funding from the Samuel C. Johnson Foundation to provide additional basic skills instruction to students in Josephine County.
Accomplishment Extent: Objective Not Met
This grant was written and apllied for but denied.
Extent of Accomplishments:
The Jo. Co. ABE department will investigate a Verizon grant for the same project.

Developmental Education Objective 2.1.1.0.1: If the Title III grant is awarded, the Developmental Education Department will expand its distributed learning activities through the development of one additional online DE class and an online tutoring assistance by Spring 2003.
Accomplishment Extent: Objective Not Met
Grant was not awarded to RCC.
Extent of Accomplishments:
The grant has been resubmitted.
Student Services Goal 2.1.1: Student Services will continue to offer representation on the College Grants Team in order to collaberate in the pursuit of non-traditional sources of revenue.
Discovery Programs Objective 2.1.1.0.1: Discovery Program will identify and apply for grants to support program innovations and basic student support dollars (childcare and scholarship assistance).
Accomplishment Extent: Objective Met
We were successful in receiving an AmeriCorps member who served as a community educator in both Discovery Programs. Excellent results based on the number of student events and services developed and implemented, numbers in attendance, quality of program, connections made with other college depts and community.
Assessment Tools Used:
Monthly record keeping from the CPSVAWC AmeriCorps administrator in Oregon. Site visit from their staff mid year, mid and final evaluations conducted on member, based on their forms and Discovery Programs process.
Unexpected Results:
We reapplied for next year, were granted host site, current member reapplied for position. We are looking forward to building on the success of this year and growing.
This was a significant achievement

Student Employment Objective 2.1.1.0.1: Student Employment Services will continue to apply for grants to support existing activities such as OST and Vibrant Communities.
Accomplishment Extent: Objective Partially Met
Applied for and received renewal of VRD grant. Did not pursue Vibrant Communities funding; however, we did apply for and receive $110,000 in supplemental funding to provide community service jobs for students eligible for Federal Work Study.
Assessment Tools Used:
Approval of VR grant and FWS supplemental funding.
Unexpected Results:
Although we were pleased to receive the FWS supplemental funding, we found it difficult in the amount of time available to create a program and expend the funds.
This was a significant achievement
2.2: The college will develop a strategy for a successful bond levy for 2002-05.
Administrative Services Goal 2.2.1: Administrative Services will provide needed infrastructure to support the College’s bond effort.
2.2.1.1: Administrative Services will continue to work on the bond levy effort in conjunction with Bond Counsel and the Bond Levy Team (BLT).
Accomplishment Extent: Objective Met
Administrative Services assisted in the bond levy effort but it did not pass.
Assessment Tools Used:
The bond levy was on the ballot and we had a website.
This was a significant achievement
2.3: RCC will involve the entire college community, including the Board, advisory committees, students and staff in development of a legislative strategy for the 2003 session for enhanced funding of the College.
2.4: Through a collaborative effort by the RCC Foundation, volunteers, college faculty, management, staff and students, a community-wide capital campaign will be carried out throughout the district in 2001-04.
Administrative Services Goal 2.4.1: Administrative Services will provide support for a community-wide capital campaign.
2.4.1.1: An easier-to-use and understand foundation accounting process will be implemented.
Accomplishment Extent: Objective Met
Administrative Services created a new database and an easier system with the Foundation which allows more flxibility adnease of use for the Foundation staff.
Assessment Tools Used:
The system is implemented and financial statements are being printed out on the new system.
This was a significant achievement

2.4.1.2: Administrative Services staff will assist the RCC Foundation in the capital campaign effort.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
Capital campaign effort has been postponed until 2004.

2.4.1.3: The College’s web site will post information relating to the campaign effort.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
Capital campaign was postponed until 2003-2004.
Long-Range Goal 3: The college will develop and maintain appropriate facilities throughout the district based on the institutional facilities master plan.
Administrative Services Goal 3.0.1: Administrative Services will assist with the development of and maintenance of appropriate facilities.
3.0.1.1: Administrative Services will work with the new Architect of Record in developing a final master facility plan for both counties.
Accomplishment Extent: Objective Met
Administrative Services continues to work with the architect of record in developing a final master facility plan for both counties.
Assessment Tools Used:
Administrative Services has initial and preliminary drafts of the master plan.
This was a significant achievement
Business and Community Learning Services Goal 3.0.1: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodation for BCLS activities.
3.0.1.1: BCLS will continue to expand deliveries of training programs and courses in downtown Medford for 2002-03.
Accomplishment Extent: Objective Met
Fast-track nursing assistant classes were offered but it was determined that Medication Aide classes were not viable. Medical transcription and medical terminology classes were held. Additional contracts with public agencies above the Jackson County Health Department computer training contract were not acquired. Community Ed offered 339 sections through spring term. Contractor training continued in Jackson County with increased enrollment. E-Commerce was not successful. QuickBooks continued to be successful in the Jackson County/Medford area.
Assessment Tools Used:
In a time of economic depression and reduced training dollars on the part of business and industy, we maintained numbers of classes in many cases.
This was a significant achievement

3.0.1.2: In collaboration with partner agencies, BCLS will support the efforts of the college to develop a One-Stop Center in Grants Pass that may include facilities and services for RCC workforce training, business development, community education, developmental studies, student access, etc. by December 2005.
Accomplishment Extent: Objective Not Met
Due to the Jackson County bond levy not passing, this effort was postponed to a later date at which time this activity will resume at the Redwood Campus.
Extent of Accomplishments:
Due to the Jackson County bond levy not passing, this effort was postponed to a later date at which time this activity will resume at the Redwood Campus.

3.0.1.3: BCLS will continue to work with the Table Rock Campus Development Team to refine the plan for funding construction of new facilities and implementation of new program delivery at TRC during the following two to three years, pending the approval of the Enhanced Use Agreement at the VA Domiciliary or location of another site for the Table Rock Campus.
Accomplishment Extent: Objective Met
Part of redesign team activity in 2003-04.
Extent of Accomplishments:
Part of redesign team activity in 2003-04.

3.0.1.4: BCLS will help the college to develop an identity for BCLS workforce training for the third campus.
Accomplishment Extent: Objective Met
BCLS staff were members of the TRC redesign team that are accomplishing this task.
Assessment Tools Used:
BCLS staff were members of the TRC redesign team that are accomplishing this task.
Human Resources & College Advancement Goal 3.0.1: The division will respond to growing demand for its services by increasing access to full service locations in Jackson and Josephine counties.
Community Relations Goal 3.0.1.0.1: To acquire sufficient resources (facilities, staff, equipment, software, and revenue) to facilitate efficient, effective work practices and to support growing marketing demands.
3.0.1.0.1.1: Increase Community Relations facilities to accommodate research staff and storage; establish permanent office in Jackson County.
Accomplishment Extent: Objective Not Met
Throughout 2003-03, the institutional research assigned to Community Relations was located in a separate building from the rest of the staff, making supervision difficult. Although the person in that position has since resigned, another employee has joined the department. The placement of her workstation eliminated some needed storage, and the work space is inadequate for her purposes.
Extent of Accomplishments:
As part of the redesign process, Community Relations is now under the supervision of the President’s Office. As CR staff already work closely with the President’s Office on nearly a daily basis, closer proximity of the entire department would improve accessibility and efficiency. The CR director has been working with the Redwood Campus Facilities Team and the College Services Team, exploring the possibility of relocating to H Building, allowing more adequate staff and storage space and closer proximity to the President’s Office.
This was a significant achievement

3.0.1.0.1.2: Acquire sufficient production equipment for “in house” jobs.
Accomplishment Extent: Objective Not Met
The department acquired a high-volume color printer, which is being used to produce in-house jobs. We would like, however, to develop an equipment replacement schedule and be included in the college equipment replacement fund. We also would like to work with College Services to develop an easier system for recapturing production costs.
Extent of Accomplishments:
Develop by July 2004 an equipment replacement schedule and be included in the college equipment replacement fund. Work with College Services to develop an easier system for recapturing production costs by July 2004.
This was a significant achievement

3.0.1.0.1.3: Increase support staff positions by September 2002.
Accomplishment Extent: Objective Partially Met
Hours for the Community Relations specialists at the Redwood Campus and ERC have been increased from 72.5 to 80 percent.
Extent of Accomplishments:
In FY 2003-04, it is unlikely that we will see any movement toward increasing the support staff position to full time. However, we will continue to pursue this objective in FY 2004-05 if feasible.
This was a significant achievement

3.0.1.0.1.4: Acquire advertising budget funding that is at least 1 percent of college budget (approximately $220,000).
Accomplishment Extent: Objective Partially Met
CR had hoped to promote the district-wide consolidation of departmental marketing funds into single college resource to improve efficiency and leverage. Also planned was the development of a district fund for marketing. Some revenue has been placed into a district fund to cover the cost of producing the catalog and schedule of classes; however, the total amount of this fund was not based on a percentage of the college budget, nor were individual departments’ marketing dollars reallocated to this fund.
Extent of Accomplishments:
In FY 2003-04, it is unlikely that we will see any movement toward increasing the district marketing dollars. In fact, this fund was cut $50,000 due to the decline in state revenues. However, if feasible, CR will continue to pursue increased funding in FY 2004-05 for institutional marketing.
This was a significant achievement
Human Resources Goal 3.0.1.0.1: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Josephine County.
3.0.1.0.1.1: Convene a planning group for the information center - fall 2002.
Accomplishment Extent: Objective Not Met

3.0.1.0.1.2: Define center and identify funding requirement - winter 2002.
Accomplishment Extent: Objective Not Met

3.0.1.0.1.3: Identify easily accessible location - spring 2003.
Accomplishment Extent: Objective Not Met

3.0.1.0.1.4: Implement new center by earliest possible date.
Accomplishment Extent: Objective Not Met
Human Resources Goal 3.0.1.0.2: Human Resources will collaborate with Community Relations and Student Employment departments to develop a public information and employment location in Jackson County.
3.0.1.0.2.1: Convene a planning group for the information center - fall 2002.
Accomplishment Extent: Objective Not Met

3.0.1.0.2.2: Define center and identify funding requirement - winter 2002.
Accomplishment Extent: Objective Not Met

3.0.1.0.2.3: Identify easily accessible location - spring 2003.
Accomplishment Extent: Objective Not Met

3.0.1.0.2.4: Implement new center by earliest possible date.
Accomplishment Extent: Objective Not Met
Student Services Goal 3.0.1: Student Services, following successful passage of bond levies for capital contruction, will engage in a college-wide facilities planning and implementation effort.
Enrollment Services Objective 3.0.1.0.1: To efficiently distribute staff workloads at current and future sites, and more effectively serve students, Enrollment Services will work with the Information Technology Department to design and implement a document routing system using electronic mailboxes.
Accomplishment Extent: Objective Partially Met
The routing system has been designed but not implemented due to a shift in focus to college redesign and Rogue Central.
Extent of Accomplishments:
Once the new database platform is written Enrollment Services will work with IT to initiate the routing system.
This was a significant achievement

Enrollment Services Objective 3.0.1.0.2: ) Enrollment Services will work with the Information Technology Department to design and implement Intranet forms for use by faculty and staff, such as an online waiver form.
Accomplishment Extent: Objective Partially Met
The online waiver form is in developement, both by Enrollment Staff and IT staff.
Extent of Accomplishments:
The online waiver form is in development and will be initiated when the new database platform is written.
This was a significant achievement
3.1: RCC will continue to develop RVC as a major urban campus in downtown Medford, with a library expansion effort implemented jointly with Jackson County by the end of the year 2002.
Administrative Services Goal 3.1.1: Collaborative efforts will be continued with the Jackson County Library to develop a master plan as it relates to Rogue Community College.
3.1.1.1: The RCC Web site will post photographs of the new Jackson County Library at various development stages as information for staff, students, and the community.
Accomplishment Extent: Objective Partially Met
Extent of Accomplishments:
More photos will be taken of the current condition of the Jackson County library.
3.2: Facilities in Josephine County will be enhanced. The RCC master plan for facilities development in Josephine County, based on the work completed in 2001- 02, including a high-quality downtown facility and improvements to the Redwood Campus, will be implemented in 2002-05.
Developmental Studies Goal 3.2.1: The Developmental Studies Division will support the college efforts for development of a high-quality downtown facility and improvements to the Redwood Campus by providing divisional management, faculty, clerical and student representatives on committees developing the facilities master plan.
ABE / GED® Objective 3.2.1.0.1: The Josephine County ABE Director and faculty will actively participate in the planning of a high quality one-stop center in Grants Pass that would include facilities for basic skills programs.
Accomplishment Extent: Objective Partially Met
The director attended meetings for the development of a one-stop in Grants Pass, however, at the point it was determined that RCC would need to pay rent at the facility, she stopped attending.

Support Services Objective 3.2.1.0.1: Support Services will collaborate with Vocational Rehabilitation, Commission for the Blind, Goodwill Technology Services and The Job Council in developing appropriate services for a new individual with disabilities through a Josephine County One-Stop.
3.3: The third RCC campus will be developed in Jackson County by 2006-2007, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1300 FTE.
Developmental Studies Goal 3.3.1: The Developmental Studies Division will support the college efforts to develop a third campus (Table Rock Campus) in Jackson County that will include facilities and services for divisional activities by providing divisional management, faculty, clerical and student representatives on committees developing the campus master plan.
ABE / GED® Objective 3.3.1.0.1: By Fall 2002 the ABE and Developmental Education Departments will establish a baseline level for basic skill learning center activity and DE courses and tutoring activity to determine the appropriate program activity level at the Table Rock Campus.
Accomplishment Extent: Objective Met
It was determined through discussions and meetings between RVC and TRC design teams taht 25-30% of Ja. Co. ABE Dept. services & staff will move to TRC from RVC when space is available. One FT ABE faculty from RWC has been assigned to TRC. Establishment of a campus in White City area will provide a mass of service that will help ABE Dept. classes succeed.
Assessment Tools Used:
Projected staffing documents for TRC Assignment of FT faculty to TRC
Extent of Accomplishments:
As soon as space is available at TRC the dept. will begin to transition staff there.
Unexpected Results:
Environmental problems with TRC building have slowed the timeline indefinitely.
This was a significant achievement

Support Services Objective 3.3.1.0.1: Support Services will work with all divisions to develop an appropriate level of disabled student service support at the Table Rock Campus.
3.4: The college will provide the programs and services necessary to promote a sense of identity and belonging in the development of all college campuses.
Long-Range Goal 4: Beyond campus-based programs, the college will expand learning services to meet a variety of expressed needs to help build, strengthen, and enrich the diverse communities Rogue serves.
Business and Community Learning Services Goal 4.0.1: Expand learning services to meet a variety of expressed needs to help build, strengthen, and enrich the diverse communities of the district.
4.0.1.1: BCLS will continue to expand business development services in both counties.
Accomplishment Extent: Objective Met
There were 371 initial SBDC business counseling contacts during 2002-03. Customized training numbers dropped to 35 (from 64) in 2002-03 due to temporary reassignment of staff who normally generate a percentage of the divisional customized training, a slower economy, and budget cuts by many businesses and industry resulting in fewer training dollars. Staffing did not allow increase in business counseling activity. On-site counselor in the Illinois Valley increased counseling activity in Josephine County from 6 to 9 hours in 2002-03. Continued to support OMEP-type services and provided office space, grant opportunities, and cooperation in other grant activities. Collaboration with Providence remains strong but the need appears to be less than anticipated. The market did not support this level of effort and number of classes.
Assessment Tools Used:
Number of businesses served and classes held.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

4.0.1.2: BCLS will continue to support planning and development of services to implement the Workforce Investment Act regionally and statewide.
Accomplishment Extent: Objective Met
BCLS staff continuee as members of the WIA consortium with quarterly meetings and maintained close contact with The Job Council who is the oversight agency for WIA. .
Assessment Tools Used:
Staff participation.

4.0.1.3: BCLS will continue to expand workforce training services throughout the district.
Accomplishment Extent: Objective Met
Several continuing ed short-term classes were held throughout the year in areas such as apprenticeship upgrade, boiler operator, National Electrical Code update, pesticide, water treatment operator, APICS, Programmable Logic Controllers, and massage therapy along with counseling CEU courses. Night and weekend truck training was held in Klamath Falls. Basic skills assessments with the Developmental Education, ABE/GED®/ESL departments continued.
Assessment Tools Used:
Courses offered, classes held, FTE and revenue generated in a time of reduced funding for training and reductions in staffing.
This was a significant achievement

4.0.1.4: BCLS will continue to expand offerings at community learning centers throughout the district.
Accomplishment Extent: Objective Met
Throughout the year, 72 Community Ed courses have been offered in Illinois Valley, 19 in the Upper Rogue/Shady Cove/Prospect area and 5 in Phoenix/Talent. Spanish for Healthcare Providers was offered for 3 terms with 0 enrolled, PC Basics in Spanish, Conversational Spanish I (workforce) have been offered. Community Ed successfully offered a total of 13 courses in Conversational Spanish I, II, and III in Jackson and Josephine Counties. Also successful were Community Ed language courses in Russian, Italian, Japanese, German, French, American Sign Language and Survival English.
Assessment Tools Used:
Courses offered and students enrolled.
Unexpected Results:
Community Ed foreign language classes were very popular.
This was a significant achievement
Instructional Services Goal 4.0.1: The division will work with the college as a whole to develop and maintain appropriate facilities and programs.
Art Objective 4.0.1.0.1: The Art Department will initiate a 1 year certificate program in Illustration

Art Objective 4.0.1.0.2: The Art Department will establish photography classes.

Art Objective 4.0.1.0.3: The Art Department will obtain proper studio/lab facilities with support systems consistent with OSHA standards.

Computer Science Objective 4.0.1.0.1: Continue to develop degree/s in the technical and creative aspects of e- commerce and web development. Discussion: There is a demand for Internet related information technology expertise. We have the foundation in place to support new program emphasis areas in Web Development, Web Design, and Web Networking.
Accomplishment Extent: Objective Partially Met
We have continued to steer the Digital Graphics 2-year degree into a hybrid web design and printed media design degree. The addition of a Java Script class will be one more huge step in that direction. This course is also a good step in the direction of the Web Development degree.
Assessment Tools Used:
New curriculum
Extent of Accomplishments:
Continue to introduce new courses to our offerings that move our programs to reflect current technologial needs.
Unexpected Results:
The campus redesign has process has taken first prioty, so we did not accomplish as much forward movement--things have been placed on hold.
This was a significant achievement

Computer Science Objective 4.0.1.0.2: Work with other college departments on the creation of courses and programs. Discussion: Our efforts in the development of e-commerce programs indicate a need to work closely with other RCC departments to support them as well as having a need for their support.
Accomplishment Extent: Objective Not Met
Most of the inter-departmental work on the e-commerce programs was stopped due to the College redesign process. The topic is still alive and is a big piece in the RWC plan, however we were not able to dedicate the time needed this last year
Extent of Accomplishments:
This continues to be an important goal for the CS department.
This was a significant achievement

Early Childhood Education Objective 4.0.1.0.1: Utilize distance learning for Early Childhood Education coursework a. Establish at least 8 courses over the v-tel interactive video system b. Establish at least 8 on-line Early Childhood Education courses, ranging from 1-3 credits.
Accomplishment Extent: Objective Met
9 1 credit and 3 3-credit web courses were developed and taught from 2001 - 2003. At least 8 courses have been taught over the v-tel interactive video system from 2001-2003.
Assessment Tools Used:
Documented course offerings.
Unexpected Results:
No.
This was a significant achievement

Health, P.E., and Recreation Objective 4.0.1.0.1: To upgrade the sound system of the gymnasium.

Health, P.E., and Recreation Objective 4.0.1.0.2: Find and develop an appropriate space/facility in Jackson county to accommodate the special space needs of HPER courses in conjunction with other RCC programs with unique space requirements such as Theater, Art and Music.

Health, P.E., and Recreation Objective 4.0.1.0.3: Create an improved atmosphere on the Redwood Campus with the addition of an outdoor volleyball court and a fitness circuit/walking path.

Library Objective 4.0.1.0.1: Maintain sufficient up-to-date computers for electronic research by students, faculty, and staff. Objectives: 1. Replace half of the current computers at each of the two campus libraries. 2. Add 10 student-use computers at the Redwood Campus Library and 10 at the RVC Campus.
Accomplishment Extent: Objective Not Met
No additional computers.
Assessment Tools Used:
Counted computers.
Extent of Accomplishments:
Continue to request budget for additional computers.
Unexpected Results:
Many complaints in the student suggestion box concerning number, quality and features of student computers.

Library Objective 4.0.1.0.2: Provide sufficient, attractive space for work, study, research, and instruction at the Redwood Campus and Riverside Campus libraries. Objectives: 1. Furnish the library space at Riverside Campus with sufficient shelving to house currently owned materials and to accommodate growth. 2. Continue planning for the partnership with Jackson County Library Services and the Medford Urban Renewal Agency in a joint-use facility in downtown Medford. 3. Install adequate lighting in the Wiseman Center Library. 4. Explore partnerships to seek grant funding for computers and assistive technology.
Accomplishment Extent: Objective Met
Effective and beautiful lighting installed in the Redwood Campus library; adequate shelving at Riverside for the present collection; continued cooperative planning for the new library.
Assessment Tools Used:
Lighting fixtures and shelving are in place; regular planning meetings.
Unexpected Results:
The new lighting makes the library far more aesthetically pleasing.
This was a significant achievement

Mathematics Objective 4.0.1.0.1: The Math Department will maintain a pool of reliable and effective part-time instructors in both counties. Objective: The department will continue to advertise on the Math Department web site and encourage qualified part-time instructors to apply. Interviews will be held with qualified applicants and references checked prior to hiring.
Accomplishment Extent: Objective Partially Met
It is increasingly difficult to find "qualified part-time instructors" for RWC. There is not quite the difficulty at RVC. There is a shortage of part-time math instructors in Josephine County.
Extent of Accomplishments:
The Department will continue to advertise for part-time faculty. This is being done for Fall term.
This was a significant achievement

Respiratory Care Objective 4.0.1.0.1: Improve physical resources/laboratory space and availability. Laboratory must be of sufficient size to allow all students access to all exercises and available to students outside of scheduled laboratory times. The program will effectively provide optional laboratory access for students in need of remediation and/or additional exposure time with laboratory equipment and supplies.

Science Objective 4.0.1.0.1: Dedicated classrooms for science instruction.

Science Objective 4.0.1.0.2: Work with the Facilities Committee and President’s Office to design and build lab and lecture facilities in future construction projects.

Theater Arts Objective 4.0.1.0.1: Work with the Riverside Campus facilities committee to ensure space for a Black Box Theater in the proposed RVC “Human Arts Building,” while working on the upkeep of existing Theater Arts space on the Redwood Campus.

Theater Arts Objective 4.0.1.0.2: Develop one additional class, such as TA153 Theater Rehearsal and Production to be added in the 01-02 year (or as soon as resources allow).
4.0.1.1: Continue to participate in planning the Jackson County public library facility in Medford scheduled for completion in 2003.
Accomplishment Extent: Objective Met
Work closely with Jackson County Library system to complete preparation for a new joint library.
Assessment Tools Used:
New library on schedule
This was a significant achievement

4.0.1.2: Continue joint efforts to plan for the development of a third campus that will emphasize technical programs, full service to students, and extensive support to business and workforce development with sufficient facilities to accommodate at least 1200 FTE by 2010-2011.
Accomplishment Extent: Objective Met
Fully engaged in the RCC redesign process.
Assessment Tools Used:
New campus leadership formed, faculty assigned, course schedule prepared.
This was a significant achievement

4.0.1.3: Begin the development of two new professional technical programs
Accomplishment Extent: Objective Not Met
Use Perkins funding to provide seed dollars for two new programs.
Assessment Tools Used:
Program development suspended due to funding outlook.
Extent of Accomplishments:
Development suspended at this time because of state funding outlook.

4.0.1.4: Pilot within the Early Childhood Education program an on-line delivery for its entry-level CDA curriculum.
Accomplishment Extent: Objective Met
Curriculum development during summer 2002 with pilot testing during academic year.
Assessment Tools Used:
On-line courses offered.
This was a significant achievement

4.0.1.5: Revise curriculum as part of a three-year program to develop a broad range of modularized, competency based courses.
Accomplishment Extent: Objective Partially Met
Devise high demand tech-ed courses into short length units.
Assessment Tools Used:
Effort delayed because of needs of campus redesign.
Extent of Accomplishments:
The project has been suspended temporarily but will be resumed when Table Rock Campus opens.
4.1: The college will expand business development support services (beyond the 2001/02 level) throughout the college district.
4.2: The college will collaboratively support ongoing planning and development of services to implement the Workforce Investment Act regionally and statewide.
Developmental Studies Goal 4.2.1: Developmental Studies will participate with the Youth Council to implement the Workforce Investment Act regionally.
ABE / GED® Objective 4.2.1.0.1: By fall 2002 the ABE Department will appoint a representative to participate in the regional WIA Youth Council activities.
Accomplishment Extent: Objective Met
Both directors share responsibility for involvement in WIA Yough Council activities and Patti Kramer is also a RCC representative to this committee. Directors in both counties continue to build community connections.
This was a significant achievement
Student Services Goal 4.2.1: Student Services will continue to offer a broad set of services and programs in support of the Workforce Investment Act.
Student Employment Objective 4.2.1.0.1: Student Employment Services will implement the Employment Skills Training Program (EST) a WIA eleigible program designed for short-term on the job training combined with credit courses.
Accomplishment Extent: Objective Partially Met
EST is available to all students at RCC. However, few students have yet taken advantage of EST, as other training options (PST, OST) meet the needs of most students. EST is recognized as a certificate by Enrollment Services. Additionally, RCC is a state-approved provider of EST Program, along with only 6 other community colleges in Oregon.
Assessment Tools Used:
The program is in place but serving a limited number of students based on the enrollment numbers.
Extent of Accomplishments:
EST may not be a program utilized by many students because of the availability of OST and PST which already meet most skills training needs. At this time, due to the lack of demand for EST, we intend to focus our efforts on promoting OST and PST while maintaining the availability of EST.
Unexpected Results:
The program was not heavily utilized by the WIA provider as this is not a financial aid eligible program and would require WIA funding for tuition and supplies. WIA providers often rely on financial aid dollars to augment limited training funds.
This was a significant achievement
4.3: The college will expand workforce training services (beyond the 2001/02 level) throughout the college district.
Administrative Services Goal 4.3.1: Information Technology will continue to maintain the RVWorkforce List-Serve for the SOSGAP Project grant.
Developmental Studies Goal 4.3.1: Developmental Studies will continue its collaborative efforts with internal and external partners to provide basic skills instruction under the Title I provisions.
ABE / GED® Objective 4.3.1.0.1: By spring 2003, the ABE Department will provide at least one basic skills training under the WIA Title I provisions in collaboration with BCLS Contracted Training Department.
Accomplishment Extent: Objective Met
The ABE department provided summer youth programs in both counties in collaboration with the Job Council and BCLS.
This was a significant achievement

ABE / GED® Objective 4.3.1.0.2: The ABE Department will explore with BCLS and Transciones the feasibility of establishing an outreach center in the West Medford area.
Accomplishment Extent: Objective Not Met
Changes and pressures in BCLS did not allow for this to proceed.
Unexpected Results:
ABE Dept. offered family literacy services in W. Medford at Jackson Elem. School and Sonto Center through collaboration with Southern Or. ESD and So. Or. Head Start.
This was a significant achievement
4.4: Based on a review of college resources and service needs, the college will support community learning centers throughout the district at strategic locations.
Developmental Studies Goal 4.4.1: The Developmental Studies Division will collaborate with the local WIA through the Rogue Valley Workforce Development Council to provide information on basic skills services available to workforce partners in the region and provide the local WIA board with performance data on basic skill improvement for regional WIA reports.
ABE / GED® Objective 4.4.1.0.1: The ABE directors will provide basic skills schedule every term to the ERC and other WIA partners.
Accomplishment Extent: Objective Met
Schedules for classes & open study labs as well as GED® testing schedules were provided every term to the ERC & WIA partners in both counties.
This was a significant achievement

ABE / GED® Objective 4.4.1.0.2: The ABE directors will provide year-end Title II performance measures data for inclusion into Title I yearly reports.
Accomplishment Extent: Objective Met
A year end report was submitted to WIA partner, the Job Council, on July 15, 2003. Submission of this report has been a learning experience for managers and clerical staff. It has made us look at our data more critically - a good thing.
Assessment Tools Used:
Report documents.
This was a significant achievement
Long-Range Goal 5: The college will align its priorities to continually provide quality programs, services and affordable access.
Business and Community Learning Services Goal 5.0.1: Support the distinct program bases at the third campus and locate BCLS programs and courses based on the specific needs of the community and the infrastructure available.
5.0.1.1: BCLS will manage and develop processes, programs, and services that are efficient, affordable, effective, and responsive.
Accomplishment Extent: Objective Partially Met
Because of the redesign, this effort was realigned with college functions.
Extent of Accomplishments:
Because of the redesign, this effort was realigned with college functions.

5.0.1.2: BCLS will continue to respond to student satisfaction surveys and participate in interdivisional planning efforts by taking a leadership role in serving non- traditional students.
Accomplishment Extent: Objective Met
BCLS staff serve on a number of committees and forums such as IETF, International Education Committee, etc. and staff participated in a number of International student and non-traditional student activities.
Assessment Tools Used:
Staff participation.

5.0.1.3: BCLS will address issues identified in the Student Satisfaction Survey and will prepare a report to be presented to President's Council by Fall 2002.
Accomplishment Extent: Objective Not Met
Self-support populations were not assessed by the Student Satisfaction Survey.
Extent of Accomplishments:
Self-support populations were not assessed by the Student Satisfaction Survey.

5.0.1.4: BCLS will implement any relevant divisional recommendations of the 2001 Accreditation Report to be complete not later than three months before the return visit of the accreditation team.
Accomplishment Extent: Objective Met
No items to implement.
Assessment Tools Used:
No items to implement.
This was a significant achievement

5.0.1.5: BCLS will continue to support development of short-term vocational training related to industry at the third campus.
Accomplishment Extent: Objective Met
Applied Technology response to industry requests: Hydraulic training offered in Fall 2002 with 10+ students completing the class. Offered in fall and winter terms: 3 Basic Woods; with ProTool: Design of Experiments, MET 101, MET 111, MET 113. Spring class offered with ProTool was MET 113.
Assessment Tools Used:
Classes held, response to industry requests, industry statisfaction with RCC response.
This was a significant achievement
Human Resources & College Advancement Goal 5.0.1: The division will provide comprehensive, efficient, high-quality service on behalf of the internal and external customers it serves.
Community Relations Goal 5.0.1.0.1: To develop college marketing that is customer-focused, cohesive, and full-service.
5.0.1.0.1.1: Institutional marketing is based in and/or coordinated by Community Relations.
Accomplishment Extent: Objective Met
Completed a plan for a marketing council, which has received tentative approval from the College Systems team and awaits approval by Executive Team Produced and or reviewed dozens of marketing/advertising projects and received numerous requests for assistance in the design of marketing materials. Developed a Website that provides information about the department’s services, including help with marketing plans, production guidelines, print request forms, press releases, and back issues of the employee newsletter, the LOG.
Assessment Tools Used:
Working members of the Phase I and II redesign effort, Community Relations spearheaded the development of a Marketing Council that would include membership from across the district. To ensure coordination of the college’s message and image, as well as logo usage and graphic standards, Community Relations reviewed and approved the majority of college marketing materials intended for external distribution. Community Relations worked closely with representatives from departments and programs who prepared marketing publications themselves, with CR staff providing templates, logos, instructions and limited training.
This was a significant achievement

5.0.1.0.1.2: Full-service marketing services are provided to the college community.
Accomplishment Extent: Objective Met
The Community Relations staff provided marketing consultation, development, and promotion for programs and departments. Staff members continued to act as liaisons on various college committees.
This was a significant achievement

5.0.1.0.1.3: Establish a public information/employment center in Medford in cooperation with Human Resources and Student Employment.
Accomplishment Extent: Objective Not Met
Deferred as a Community Relations objective due to redesign; Human Resources now under the auspices of Administrative Services.
5.1: To achieve increased effectiveness of service delivery while maintaining or improving efficiency and cost savings, the Executive Team will select at least two critical processes annually for review by President’s Council for implementation by the appropriate division(s).
5.2: Rogue will maintain interdivisional planning efforts to improve student satisfaction ratings achieving parity among campuses by winter 2002-03.
Student Services Goal 5.2.1: Student Services Council will review the student satisfaction survey results by campus and formulate appropriate responses of reallocation of budget and personnel resources.
5.3: Each division will implement a review of issues identified in the Student Satisfaction Survey with a report to President's Council by fall 2002.
Administrative Services Goal 5.3.1: Administrative Services will review and respond timely to suggestions regarding Administrative Service functions from the student satisfaction survey.
Developmental Studies Goal 5.3.1: The Developmental Studies Division will review issues identified in the Student Satisfaction Survey and report to President's Council the results by Fall 2002. By Fall 2002 the Division will coordinate with Institutional Effectiveness Task Force (IETF) to develop Student Satisfaction Surveys for use with non-credit programs and special services.
ABE / GED® Objective 5.3.1.0.1: The Adult Basic Education and Developmental Education departments will collaborate with BCLS to develop a Student Satisfaction Survey for use with non- credit students.
Accomplishment Extent: Objective Not Met
As the re-design of the college gained moentum, this project was determined to be a low priority.

Developmental Education Objective 5.3.1.0.1: By Fall 2002 the Developmental Education Department will identify any less than satisfactory ratings on the Student Satisfaction Survey and implement a plan to improve student satisfaction on those issues.
Accomplishment Extent: Objective Met
There were no areas identified that pointed directly to the Developmental Education Department. There were a couple areas that spoke to the "variety of courses offered" at "variety of times". We are keeping this in mind as we do our scheduling.
Assessment Tools Used:
Student Satisfaction Survey
This was a significant achievement
Instructional Services Goal 5.3.1: The division will began a process to address at least three (3) issues identified in the Winter 2002, Student Satisfaction Survey and report back to the President ‘s Council by Fall 2002.
5.3.1.1: Issue to address with an action plan implemented by mid-year 2002-2003: availability and approachability of faculty academic advisors.
Accomplishment Extent: Objective Not Met
Fjorm a focus group to develop improved collaborative approaches.
Assessment Tools Used:
Effort delayed because of needs of campus redesign.
Extent of Accomplishments:
Will now be fostered at campus level. Still a worthy project.
This was a significant achievement

5.3.1.2: Issue to address with an action plan implemented by mid-year 2002-2003: timely feedback to students about progress in a course.
Accomplishment Extent: Objective Partially Met
Improve methodology for faculty to inform students of GPAs.
Assessment Tools Used:
Varied by department. Department reports specify more fully.
Extent of Accomplishments:
This is a multi-year effort and will be assessed annually.

5.3.1.3: Issue to address with an action plan implemented by mid-year 2002-2003: perception of impartiality in faculty treatment of individual students.
Accomplishment Extent: Objective Partially Met
Develop a structured plan to improve faculty-student interaction styles.
Assessment Tools Used:
Performed at departmental level but lacks measurability.
Extent of Accomplishments:
Will be referred to the new Academic & Training Council.
This was a significant achievement
Student Services Goal 5.3.1: Student Services will support the successful transition of the Noel-Levitz Student Success Survey through the use of improved survey tools, by assisting in the identification of a representative survey sample,and developing appropriate analysis and responses to areas of students' concerns, in order to directly affect the quality and quantity of services to students.
5.4: Rogue will implement the recommendations of the 2001 Accreditation Report within appropriate time frames.
Administrative Services Goal 5.4.1: Administrative Services will respond to issues raised by Accreditation in regards to Facilities and Financial Planning.
Developmental Studies Goal 5.4.1: By Fall 2002 the Developmental Studies Division will implement a plan addressing the Fall 2001 NWCAA accreditation recommendations and the OCCWD ABE evaluation recommendations, including the implementation of a master technology and replacement plan.
ABE / GED® Objective 5.4.1.0.1: By Summer 2002 the ABE Department will implement a plan to address the recommendations of the November 2001 OCCWD evaluation, specifically managed enrollment and student retention activities.
Accomplishment Extent: Objective Partially Met
Timing of student enrollment is managed by the requirement that sudents must attend an orientation. Orientations are scheduled strategically to limit the number of entry points dueing each term.
Assessment Tools Used:
Orientation schedules. Faculty assignments to making retention calls. Orientation schedules provide us with a hybrid managed enrollment policy that makes it easier for instructors yet allows some flexibility for students to enroll mid-term. There is no easy way for us to evaluate the success of retention efforts. We need to develp a data collection system that we can look at over time.
This was a significant achievement

ABE / GED® Objective 5.4.1.0.2: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.
Accomplishment Extent: Objective Met
The ABE department did submit a master tech. & replacement plan to the Technology Committee. At Fir St. L.C. the computer lab was u-dated and in K bldg. the replacement has begun.
This was a significant achievement

Administration Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.

Developmental Education Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.
Accomplishment Extent: Objective Met
Inventories were completed and replacement schedule was sent to Technology Committee.
Assessment Tools Used:
Report completed.
This was a significant achievement

GED® Testing Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.
Accomplishment Extent: Objective Met
Master lists for each GED® testing office were submitted with the master list for Developmental Studies to the Tech committee.
Assessment Tools Used:
Completed report.
This was a significant achievement

Support Services Objective 5.4.1.0.1: By Fall 2002 each Developmental Studies Department will submit a master technology and replacement plan to the Technology Committee for inclusion into the institutional plan.
Student Services Goal 5.4.1: Student Services will participate in the institution-wide equipment replacement plan. To facilitate this process Student Services will maintain a current inventory and identify position usage requirements.
5.5: Based on community need and college resources, the college will continue to develop distinctive programs and services at each campus.
Administrative Services Goal 5.5.1: Administrative Services will assist other divisions in providing quality programs, services, and affordable access.
5.5.1.1: Develop a tool to allow community education instructors to post detailed class descriptions, respond to questions from students and post grades.
Accomplishment Extent: Objective Met
Software application was developed to input community education class listings.
Assessment Tools Used:
Information is available and being used on a website.
This was a significant achievement

5.5.1.2: Business Services will recommend to the board an expansion of the existing installment plan to all students.
Accomplishment Extent: Objective Met
The new installment plan allows any student with a minimum of $65 balance to participate in the plan.
Assessment Tools Used:
Board resolution passed and plan implemented.
This was a significant achievement
Long-Range Goal 6: The college will increase its efforts to recognize and serve a more diverse community.
Administrative Services Goal 6.0.1: Administrative Services will support the development of the multicultural community at Rogue Community College.
6.0.1.1: Administrative Services will develop an alternate web site that is written in Spanish.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
Unable to find resources to assist with a website written in Spanish.

6.0.1.2: Administrative Services will provide service to the multi-cultural community by asking various departments to include Hispanic information to post on their web site. The goal will be to have a Hispanic link on major sites i.e., student services, enrollment services, business office.
Accomplishment Extent: Objective Partially Met
Assessment Tools Used:
The extent to which the website is being used.
Extent of Accomplishments:
IT is continuing to develop Hispanic site as well as international education site for staff and students by fall term.
Business and Community Learning Services Goal 6.0.1: Continue to support the college in its efforts to recognize and serve a more diverse community.
6.0.1.1: BCLS will be responsive to new demographic data in the development of new programs and services.
Accomplishment Extent: Objective Partially Met
BCLS staff members are part of the C-TAC Committee. All senior services agencies in Jackson and Josephine Counties assist in the implementation and discussion of training offerings. We work with various agencies to develop trainings and other services to seniors. RASCALS (a seniors group) were offered a total of 102 sections during 2002-03. Classes are being offered in the Rogue Valley in Spanish and also in the Illinois Valley. There was a total of 72 sections in Illinois Valley, and Beginning Spanish and Survival English were offered in Shady Cove and White City. Staff members continued serving as appropriate (IETF, Women in Trades Fair, etc.
Assessment Tools Used:
Staff involvement, FTE and headcount reports, revenue generated.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

6.0.1.2: BCLS will encourage the college's efforts to assign appropriate staff support to the development of the multi-cultural community at RCC.
Accomplishment Extent: Objective Partially Met
Matching funds with professional growth opportunities were utilized whenever possible (Command Spanish training, Workforce Development Council.) A part-time Commercial Truck Driving instructor was hired who was bilingual. BCLS staff were encouraged to take language courses where appropriate with supervisor/manager’s recommendation or approval.
Assessment Tools Used:
Staffing and revenue.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

6.0.1.3: BCLS will offer trainings in Spanish for Adult Driver Training, computer training, and pesticide training courses; will increase distance learning offerings; and will expand services in the Illinois Valley.
Accomplishment Extent: Objective Met
Adult driver training in Spanish continued where applicable. A number of NAFTA students have participated in CTD training on an individual basis. We offered a partnership and the agency was not interested. Computer training in Spanish was offered, distance ed offerings increased to an average 200 per term, and services were expanded to the Illinois Valley in Community Ed and SBDC counseling areas.
Assessment Tools Used:
Headcount and FTE reports.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.
This was a significant achievement
6.1: Baseline data, such as regional demographics, current staffing levels and service will continue to be developed.
Developmental Studies Goal 6.1.1: The Developmental Studies Division will develop baseline data on the impact of the new GED® 2002 exam on enrollment in GED® preparation and official testing services.
ABE / GED® Objective 6.1.1.0.1: By Summer 2002 the ABE Department will collaborate with area high school districts to implement the new state GED® Option Waiver and revise the referral process.
Accomplishment Extent: Objective Met
In both counties directors worked with local school districts to implement the new Option Waiver. Both counties have also collaborated with the ESD. This project took significant time & collaboration with schools as well as the GED® testing department. Staff training was also involved.
This was a significant achievement

GED® Testing Objective 6.1.1.0.1: The GED® Testing Department will develop baseline data on the new GED® 2002 testing by Winter 2003.
Accomplishment Extent: Objective Met
In January 2002 a new versions of the GED® test was implemented. Our staff adapted to the changes and found new and better ways to serve our customers in the GED® testing area. Through GED®scoring.com the GED® testing offices have myriad of reports and data available to them at the click of a button on their computers. We are using many different kinds of reports and as new data is needed GED®scoring.com develops new ones.
Assessment Tools Used:
Reorts
This was a significant achievement
Student Services Goal 6.1.1: Student Services will actively develop institutional targets by creating a relationship between community and college diversity demographics.
6.2: The college will continue to assign appropriate staff support to the development of the multi-cultural community at RCC.
Student Services Goal 6.2.1: Student Services, through the Office of Diversity, will make recommendations to the college regarding cultural diversity initiatives.
Administration Objective 6.2.1.0.1: The Student Services administration, in conjunction with the Office of Diversity and the Cultural Diversity Task Force, will develop and implement mini grants that will be offered to our college community to promote the mission of the College, which is to "enrich its community by embracing equality and diversity."
Accomplishment Extent: Objective Met
A total of 8 mini grants were implemented totaling $7246.25.
Assessment Tools Used:
Each grant was targeted towards student enhancement in the area of diversity centered around cultural events and curriculum materials. The initiative grants included Hispanic Opportunities; Coleccion International II, Educacion Para Todos, Native American Storytelling, RCC International Week, Family Night for Transiciones Students; From Knowledge to Understanding; Survival Spanish for college Employees.
This was a significant achievement
6.3: The college will increase the number of multi-cultural students and staff recruited and retained to more adequately reflect the needs of our region.
Developmental Studies Goal 6.3.1: The Developmental Studies Division will increase its services to non-English speaking students and high school dropouts.
ABE / GED® Objective 6.3.1.0.1: If application for even start grant funds is successful, the ABE Department will offer family literacy classes to native Spanish speakers in the White City area.
Accomplishment Extent: Objective Not Met
Grant funds were not secured.
Assessment Tools Used:
Class schedules and faculty assignments.
Developmental Studies Goal 6.3.2: The Developmental Studies Division will collaborate with the Marketing Department to increase efforts to recruit and retain Hispanic and other non- English speaking populations and high school dropouts.
Student Services Goal 6.3.1: Student Services, along with the Office of Diversity, will engage in a college-wide planning effort to improve the academic and campus climate by increasing student and staff awareness and appreciation of cultural issues through increased student involvement and the support of college-wide projects.
Art Galleries Objective 6.3.1.0.1: The Galleries will continue to schedule exhibits which educate viewers about other cultures.
Accomplishment Extent: Objective Met
The following exhibits were mounted by the Galleries: •The Arts of Islamic countries – this exhibit was accompanied by many gallery talks, ASRCC workshops and collaboration with James Dunn and his courses. Collaboration with community members who shared their collections for the gallery exhibit. •Kioyshi Ike, a Japanese American artist who created an installation commemorating 9/11. He created a memorial for those dying in 9/11 that was reflective of his Japanese heritage. We also connected with the Asian Culture Festival. •We had exhibits on both campuses in December, which illustrated the ways many religions celebrate at that time of year. •El Dia de los Muertos was celebrated at RVC in collaboration with Dorcas Herr, Spanish instructor.
This was a significant achievement

Student Life Objective 6.3.1.0.1: The Student Life Department will assist with taking students to the Oregon Diversity Institute and mentoring their roles back on the college campuses.
Accomplishment Extent: Objective Met
Five students attended ODI in fall, 2003.
Assessment Tools Used:
Student participation after the institute. At RVC students formed a Diversity Club, offered a raffle to the Boys' Choir of Harlem, spoke about their experiences to the SOC 213 classes and worked collaboratively with other student life organizations.
This was a significant achievement

TRIO Objective 6.3.1.0.1: The TRIO Student Support Services program will offer one cultural enrichment activity to TRIO students per month during the 2002-03 academic year.
Accomplishment Extent: Objective Met
The TRiO/SSS program offered at least one and sometimes more cultural events to students during the 02-03 academic year.
Assessment Tools Used:
The TRiO/SSS database, hardcopy sign in sheets and student evaluations that rate the activity.
This was a significant achievement
Long-Range Goal 7: The college will develop and maintain strong collaborative partnerships within our internal and external communities.
Administrative Services Goal 7.0.1: Administrative Services will collaborate with other departments/divisions to benefit the College as a whole.
7.0.1.1: Business Services and Enrollment Services will continue to explore the possibility of establishing a “One-Stop” capability for students in the areas of Registration and Cashiering.
Accomplishment Extent: Objective Met
Rogue Central concept was developed during the reinvention process.
Assessment Tools Used:
Written documentation regarding the implementation plan for Rogue Central.
This was a significant achievement

7.0.1.2: Auxiliary Services will collaborate with Instructional and Student Services divisions to further pursue the possibilities towards developing Child Care opportunities in both Josephine and Jackson counties.
Accomplishment Extent: Objective Partially Met
Assessment Tools Used:
Contract with YMCA.
Extent of Accomplishments:
The Josephine ccounty childcare has been contracted out to YMCA. Jackson County costs have been prohibitive to developing a college site there. Childcare sites continue to be explored.

7.0.1.3: All Administrative Services departments are looking at ways to cross train and assist in staff development with the goal of enhancing abilities to perform multi-function tasks.
Accomplishment Extent: Objective Met
Administrative Services has continued cross training opportunities for staff as they arise.
Assessment Tools Used:
Reviewing the number of positions that have been cross trained which are several. Several staff members are currently cross trained in some positions to varying degrees.

7.0.1.4: Once the HR automation project is online, Administrative Services will train appropriate staff members.
Accomplishment Extent: Objective Partially Met
Currently owned software and hardware encompassed many of the features needed to automate HR.
Extent of Accomplishments:
Training will be completed before fall term.
Unexpected Results:
Yes, because our HR application can do most of what we planned to write inhouse.
This was a significant achievement

7.0.1.5: Administrative Services will continue to give training as needed for RogueNet applications.
Accomplishment Extent: Objective Partially Met
Additional RAPS training was provided during Inservice. Ongoing trainings are provided as new applications are developed.
Assessment Tools Used:
Number of trainings provided and number of participants in the trainings.
Extent of Accomplishments:
We will continue to look for training opportunites in all applications.
This was a significant achievement
Business and Community Learning Services Goal 7.0.1: Develop and expand collaborations with individual and groups in our communities and within the college.
7.0.1.1: BCLS will continue collaborative efforts with Instructional Services and Developmental Studies and will develop new collaborative relationships with other RCC divisions as needed in 2002-03.
Accomplishment Extent: Objective Met
Examples of collaborative trainings are: Medical Terminology, Medical transcription, Fast-Track CNA, Massage Therapy, Computer-Aided Drafting, Early Childhood, No Wrong Door, Social Services/Counseling trainings.
Assessment Tools Used:
Collaboration agreements and FTE and Headcount reports.
This was a significant achievement

7.0.1.2: BCLS will continue to take a leadership role in representing and serving the industrial and business stakeholders of the community.
Accomplishment Extent: Objective Met
Staff are members of SOREDI, regularly attend RVWDC meetings, Business Response Team, C-TAC Consortium, BRE Team, WIA, Adult and Family Services, Employment Department, Josephine County Chamber of Commerce, apprenticeship advisory and training committees.
Assessment Tools Used:
Staff participation and involvement.

7.0.1.3: BCLS will continue to work collaboratively with the VA Domiciliary toward continued program and facility development according to our Enhanced Use Agreement.
Accomplishment Extent: Objective Partially Met
Collaborations continue; TRC will likely affect our presence at the VAD. Self-support training is planned to remain at the VAD until September 2004.
Assessment Tools Used:
Relationship with other departments and trainings held.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.
Human Resources & College Advancement Goal 7.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies.
Community Relations Goal 7.0.1.0.1: To improve the quality and effectiveness of our work: marketing the college, producing college publications, disseminating college information, coordinating events and conducting public relations with the community.
7.0.1.0.1.1: Efficiency is improved in the production of publications and in the accurate, timely dissemination of college information.
Accomplishment Extent: Objective Partially Met
Worked with Instructional to develop an annual production schedule for the credit and non-credits schedules of classes. Created a visual timeline to assist staff in scheduling jobs and meeting production deadlines. Has had limited success; at certain times of the year, overlapping deadlines are unavoidable. Worked with the Catalog Committee and other departments to determine the number of printed catalogs needed for new student orientations, as resource copies, and for general distribution. Explored alternative formats for publications such as CDS.
Extent of Accomplishments:
CR will continue to strive to avoid overlapping deadlines. The addition July 1, 2003, of a part-time production assistant, has already helped with this objective
This was a significant achievement

7.0.1.0.1.2: A unique, uniform look for all college publications is developed.
Accomplishment Extent: Objective Met
Community Relations, in cooperation with the Catalog Committee and other stakeholders, develops annual promotional themes that are carried out through most institutional college publications. Work continues toward redesigning college publications (catalog, schedule, general brochure and institutional ads) to reflect a “family” of products. CR has identified and consults with other stakeholders, such as the Catalog Committee and Internet Department, to help coordinate design choices. Greater effort has been made to ensure that the college signature (logo and name) are used in a consistent manner on all external publications
This was a significant achievement

7.0.1.0.1.3: Processes are developed for evaluating efficacy of promotional efforts.
Accomplishment Extent: Objective Partially Met
Our aim was to use student surveys to solicit feedback regarding the usability and availability of institutional publications such as the catalog and schedule. We also planned to conduct student focus groups to college feedback, and to develop an ongoing market research process, such as collecting historical and/or baseline data. Occupied by the redesign process, we have made little or no headway toward this objective other than entering our publications in the National Council for Marketing and Public Relations competitions, which include feedback from marketing and public relations professionals at community colleges throughout Region 7 (Alaska, Idaho, Montana, Oregon, Washington, Alberta, British Columbia, Saskatchewan and Yukon Territory).
Extent of Accomplishments:
Depending on workload, the ability to conduct research, and the funds/staffing to conduct surveys and focus groups, CR hopes to make headway on this objective by fall 2004. In addition, we will continue to submit our publications for judging in NCMPR competitions.
This was a significant achievement

7.0.1.0.1.4: Events and outreach efforts are further enhanced and expanded.
Accomplishment Extent: Objective Partially Met
Community Relations specialist at Education & Resource Center continued to distribute the class schedule, catalog, and other promotional materials, and made a special effort to distribute those materials to the Latino community. CR staff worked closely with Student Services to develop, promote and update a Web-based events calendar. CR coordinated room reservations and community-sponsored events on the Redwood Campus CR staff worked closely with organizers of Club Latino, the Women in Trades Fair, and other RCC groups or programs to promote RCC events. RCC had a major presence at the Jackson and Josephine county fairs.
This was a significant achievement
Human Resources Goal 7.0.1.0.1: Human Resources department will continue to improve hiring and new employment orientation procedures.
7.0.1.0.1.1: Publish Human Resources procedures for managers and staff no later than June 2003.
Accomplishment Extent: Objective Partially Met
Procedures for managers were developed; however, changes in organizational structure delayed distribution.
Assessment Tools Used:
The written document.
Extent of Accomplishments:
Once HR functions are firmly established then the procedures manual will be updated and distributed.
This was a significant achievement

7.0.1.0.1.2: Expand new employee orientation to a full day - fall 2002.
Accomplishment Extent: Objective Partially Met
Full-day orientations have been implemented, plus we created a new outline for the new employee orientation, with new information included.
Assessment Tools Used:
The calendar, the outline, and the orientation agneda.
This was a significant achievement

7.0.1.0.1.3: Increase reliance on internet recruitment sites – ongoing.
Accomplishment Extent: Objective Met
Jobs are posted on internet recruitment sites.
Assessment Tools Used:
Number of jobs being posted on outside internet sites.
This was a significant achievement

7.0.1.0.1.4: Develop web-based employment application process with RCC internet department – fall 2002.
Accomplishment Extent: Objective Met
HR can enter job announcements online and can print out the application form.
Assessment Tools Used:
Number of visits at site and online applications turned in, decrease of paper applications handed out and in-person visits to HR for applications.
This was a significant achievement
Instructional Services Goal 7.0.1: The division will continue to develop and maintain strong external partnerships with our regional communities of interest as well as strengthen its internal evaluative and faculty training processes.
Computer Science Objective 7.0.1.0.1: Renew efforts to collaborate and coordinate a smooth articulation for our students transferring to Southern Oregon University as well as other Oregon Universities. Discussion: Many of our students transfer to SOU and OSU a smooth articulation is good for the health of our programs.
Accomplishment Extent: Objective Partially Met
We continue to work successfully through the Oregon Computer Science Chairs to articulate our classes to most Oregon 4 year schools. Working with SOU continues to dog us since they do not participatein the Oregon Chairs consortium and time is always an issue when trying to arrange a meeting with the SOU CS or Art departments to discuss our articulation.
Extent of Accomplishments:
Fall term will begin the process of setting up meetings with the appropriate SOU departments to articulate our computer and design courses.
This was a significant achievement

Computer Science Objective 7.0.1.0.2: Renew efforts to train and support departmental staff in new technologies. Discussion: We are challenged to keep abreast of the most current technologies and must support our teaching staff with training, trade periodicals, and books.
Accomplishment Extent: Objective Not Met
Do not have money to support this objective.
Extent of Accomplishments:
Need to budget money to keep staff current with technology.
Unexpected Results:
Training is costly and in a tight budget time training is not considered vital to the core.
This was a significant achievement

Construction Technology Objective 7.0.1.0.1: Continue development of community and industry partnerships. a. Increase the number of community projects by adding at least two new community partners. b. Increase participation of the advisory committee in degree areas of emphasis, further developing at least two emphasis areas. c. Increase offerings in Josephine County to better serve students as well as industry and community activities.

Construction Technology Objective 7.0.1.0.2: The Construction Technology Program will maintain an active role in the regional development of Rogue Community College. a. Participate in bond levy activities. b. Assist in the planning and development of a Professional Technical Center for Jackson County.

Criminal Justice Objective 7.0.1.0.1: Maintain a positive working relationship with the criminal justice agencies in Jackson and Josephine Counties.

Criminal Justice Objective 7.0.1.0.2: Maintain and, where appropriate, enhance effective relations with Southern Oregon University’s Criminology Program for benefit of our students and in support of education and training needs of regional criminal justice agencies.

Criminal Justice Objective 7.0.1.0.3: Review Criminal Justice Program’s structure in relation to interaction and communication with agencies to include implementing appropriate strategies to facilitate effective program advisory input from agencies.

Diesel Technology Objective 7.0.1.0.1: To add a computer to the current inventory so that students will have access in the lab area to technical information.
Accomplishment Extent: Objective Not Met
No Technology funds released to this department
Extent of Accomplishments:
Requst technology funds.

Diesel Technology Objective 7.0.1.0.2: Replace old and broken equipment and expand equipment inventory according to student numbers and needs.

Early Childhood Education Objective 7.0.1.0.1: Continue articulation with Southern Oregon University (SOU) a. Meet with ECE faculty at SOU at least 3 times per year b. With SOU faculty, develop a proposal for a joint 4-year Early Childhood Development degree between SOU and RCC c. Refine the proposed degree requirement and coordinate RCC syllabi with SOU syllabi as part of the degree proposal
Accomplishment Extent: Objective Met
Articulation for a new 4-year degree in Early Childhood Development completed and coordination meetings were held.
Assessment Tools Used:
Documented meetings and the degree proposal.
Unexpected Results:
Yes, the process went more quickly than expected and the degree is already officially approved by the State.
This was a significant achievement

Electronics Objective 7.0.1.0.1: Expand by 20% members of the program’s technical advisory committee with an emphasis on increasing communications industry representation.
Accomplishment Extent: Objective Met
Assessment Tools Used:
Increase by two industry technical advisory members (Nexrad Electronics -(NWS) and Lynx Technologies.
Unexpected Results:
NA
This was a significant achievement

Electronics Objective 7.0.1.0.2: Translate curriculum offerings, delivery methods, and emerging technologies to reflect future student and industry needs.
Accomplishment Extent: Objective Met
This is an ongoing objective for this program especially with electronics moving to the TRC.
Assessment Tools Used:
TRC Planning Documents can be used to document student and industry needs being developed as a result of this year's planning.
This was a significant achievement

Emergency Medical Technology Objective 7.0.1.0.1: Continue to strengthen relationships with clinical agencies and establish a more efficient communication system and follow-through with clinical agencies.

Fire Science Objective 7.0.1.0.1: Refine the Outreach program to include a more comprehensive delivery of upgrade training courses to local fire departments.

Help Desk Objective 7.0.1.0.1: Enhance the productivity of RCC staff by increasing their technological literacy Objectives: 1. Offer individual, departmental and institutionally global training sessions 2. Update resources, such as pertinent web sites and written documentation, making them accessible for the benefit of staff

High School Outreach Objective 7.0.1.0.1: Maintain the average 2+2 FTE. Measurement Method: This percentage will be a result of averaging the past 2 years plus 2001-02 enrollment.

High School Outreach Objective 7.0.1.0.2: Coordinate a High School Outreach Committee with Student Services. Measurement Method: Jackie Cruz, Sue Orris, Jose Chavez and Student Outreach Helpers will meet with Patti and BJ on a regular basis to develop marketing strategies for high schools and incorporate marketing products from #2 above. Records will be kept on all marketing efforts.

Industrial Welding Objective 7.0.1.0.1: Further utilize by 10% Cooperative Work Experience (CWE) placement and feedback from Industry and students to ensure that the industry and community of interest needs and requirements are met. Review and revise the welding program as needed to meet these indicated needs and upgrades.

Instructional Media Objective 7.0.1.0.1: A continuing long-range goal of the Media department is to make our services more user friendly and less labor intensive. This system will allow faculty to maintain Web-based resources with little of no knowledge of html or Web- authoring software.
Accomplishment Extent: Objective Met
system developed and in implementation stage
Assessment Tools Used:
faculty focus groups will be used during implementationand assessment.
Unexpected Results:
none noted
This was a significant achievement

Instructional Media Objective 7.0.1.0.2: Working with the Jackson Educational Service District, develop an Educational Access Channel that serves both Jackson and Josephine counties.
Accomplishment Extent: Objective Met
The channel is currently up and operating in both counties. This arrangement has resulted in significant cost savings to RCC and a growing collaborative relationship with the ESD.
Assessment Tools Used:
The results were observable in that the agreement was reached and the channel is in operation.
Unexpected Results:
none noted
This was a significant achievement

Library Objective 7.0.1.0.1: Continue developing the SOLIS computer system online, integrating library services of RCC, Josephine County, Jackson County and Klamath County. Objectives: 1. Develop reserve book room feature in conjunction with vendor. 2. Continue developing online acquisitions and serials control procedures; transfer data to SOLIS. 3. Continue to train staff in the use of the upgraded SOLIS system. 4. Continue to actively participate in the governance and development of SOLIS.
Accomplishment Extent: Objective Met
The development of more sophisticated procedures and features in the SOLIS system continues, with the full participation of RCC Library administrator, faculty, and staff.
This was a significant achievement

Library Objective 7.0.1.0.2: Give students, faculty, and staff access to electronic resources that meet their information needs. Objectives: 1. Continue to develop and maintain collaborative partnerships with SOLIS libraries and SOU Library, including the development of committees for Collection Development and Patron Access. 2. Implement Ariel software and hardware for interlibrary loans. 3. Explore the feasibility of enhancing electronic access by creating an Electronic reference desk, an electronic interlibrary loan request system, and electronic reserves. 4. Continue to train support staff and student workers to assist in electronic research.
Accomplishment Extent: Objective Met
On-going resource-sharing partnerships with local, regional and national libraries were strengthened by the implementation of the Ariel software and hardware. Continued on-the-job training of staff increases their research skills.
Assessment Tools Used:
Meetings with local, regional, and state partners; installation of Ariel; staff trainings.
This was a significant achievement

Massage Therapy Objective 7.0.1.0.1: Continue the massage profession outreach with community such as Hospice and the medical community to promote.

SOU Express Objective 7.0.1.0.1: Coordinate with ABE and GED® Learning Centers for students Design brochures geared towards ABE and GED® students promoting Express Visit Market Street and Fir Street Learning Centers to promote Express Coordinate with coordinators of the two learning centers for Express

Science Objective 7.0.1.0.1: Develop check list for new employees that will let them know where to get what the need as a new employee.
7.0.1.1: Compile an annual professional-technical advisory committee master report and disseminate this to the community.
Accomplishment Extent: Objective Met
Prepare an annual written compiliation of prof-tech advisory minutes.
Assessment Tools Used:
Annual report submitted to RCC board, departments, and Regional Workforce Committee.
This was a significant achievement

7.0.1.2: Create with other areas of the college an additional measurement of student involvement and satisfaction at RCC.
Accomplishment Extent: Objective Not Met
Approved in comcept only. No design work done.
Assessment Tools Used:
No new measure developed. Excellent work done with current Student Satisfaction Survey.
Extent of Accomplishments:
None, at this time.

7.0.1.3: Develop an orientation for part-time instructors on videotape or through a web- based format.
Accomplishment Extent: Objective Met
A CD based tutorial to orient new PT faculty.
Assessment Tools Used:
Orientation CD completed and implemented.
Extent of Accomplishments:
Fully met. Great work by Cindy Hauser, et. al.
This was a significant achievement
7.1: The college will continue to expand/increase collaborative new training and other ventures across departments/divisions to the community at large.
Developmental Studies Goal 7.1.1: The Developmental Studies Division will continue to expand and increase collaborative new training and other ventures across departments/divisions and to the community at large.
ABE / GED® Objective 7.1.1.0.1: In collaboration with Student Services the ABE Department will implement an electronic advising system by fall 2002.
Accomplishment Extent: Objective Met
Lead instructors participated in two trainings with Student Services which focused on CIS as a part of the student advising process.
This was a significant achievement

Developmental Education Objective 7.1.1.0.1: The Developmental Education department will review the feedback from the tutoring module utilized during FY 01-02 and revise the trainings if needed.
Accomplishment Extent: Objective Met
Evaluation forms were reviewed. At this time there were no indications of areas to be modified in our training modules.
Assessment Tools Used:
Participant evaluations.
This was a significant achievement

Support Services Objective 7.1.1.0.1: By spring 2003 the Support Services Coordinator will offer two departmental faculty trainings on students with disabilities, using the new faculty training model from OHSU.

Support Services Objective 7.1.1.0.2: Through the procurement of a WIA Department of Labor grant, the Support Services Coordinator will participate as a presenter for One-Stop staff training on disability awareness.
7.2: The college will continue to build relationships with community partners and will engage them in collaborative efforts intended to both inform and involve them in strategic planning for the future.
Student Services Goal 7.2.1: Student Services will insure that appropriate programs and services will have an advisory committee consisting of members from the internal campus community as well as from the community at large.
7.3: The college will work collaboratively with the VA Domiciliary toward continued program and facility development according to our joint "Enhanced Use Agreement."
Long-Range Goal 8: The college will strengthen its communication and participatory decision-making processes.
Business and Community Learning Services Goal 8.0.1: Improve communication and participatory decision-making processes for the division.
8.0.1.1: BCLS will annually review the effectiveness of the divisional college committees and their roles as part of the division and the college's participatory decision-making process.
Accomplishment Extent: Objective Met
BCLS staff widely participated in college committees.
Assessment Tools Used:
Staff participation

8.0.1.2: BCLS will continue to build and enhance its communication processes to better inform staff, faculty, and students while encouraging their increased participation in college decision-making.
Accomplishment Extent: Objective Met
A total of three all-staff meetings were held in 2002-03.
Human Resources & College Advancement Goal 8.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies. The division will continue to assess its procedures, assignments, and responsibilities to increase effectiveness and enhance customer service.
Community Relations Goal 8.0.1.0.1: To develop a well-trained, cross-functional staff.
8.0.1.0.1.1: Full training is provided in all relevant software.
Accomplishment Extent: Objective Partially Met
Staff members provided in-house training for each other on computer applications; however, we did not schedule the group trainings and workshops we had hoped to.
Extent of Accomplishments:
Staff are encouraged to use professional growth funds for individual training in 2003-04.

8.0.1.0.1.2: Staff members are cross-trained to provide backup, better understanding of each other’s jobs, and greater efficiency in the department.
Accomplishment Extent: Objective Partially Met
Some cross-training occurred in the use of office equipment, scheduling the facilities book, publications production and inputting data on the events calendar. However, staff still struggles to fill in for one another when a staff member is ill or on vacation.
Extent of Accomplishments:
CR staff members will continue in 2003-04 to learn each other’s jobs and the use of office equipment and processes when possible.
This was a significant achievement
Community Relations Goal 8.0.1.0.2: To maintain a healthy, well-functioning work environment with team-based processes that promotes emotional wellbeing, creativity, and job satisfaction
8.0.1.0.2.1: All Community Relations staff members are included in appropriate-level decision making and problem solving.
Accomplishment Extent: Objective Partially Met
The retirement of the Community Relations dean, combined with the redesign process and resulting workload, significantly affected the department’s work environment. Regular staff meetings were held less frequently, team-based processes sometimes gave way to “reactive” rather than proactive planning, and production schedules overwhelmed our ability to hold facilitated retreats and planning seminars. Staff members were sometimes overwhelmed and stressed by the workload. Fortunately, due to the small size of this department, managers did a fair job of communicating events, news and decisions “on the fly.” However, more strategic planning sessions with plenty of room for questions and feedback is preferable.
Extent of Accomplishments:
Beginning fall 2003, the department will reinstitute regular staff meetings and strategic planning sessions.
This was a significant achievement

8.0.1.0.2.2: Creativity and innovation are encouraged and rewarded.
Accomplishment Extent: Objective Partially Met
Acknowledgement for a job well done was provided by supervisors and co-workers; however, plans to develop a regular process that promotes creativity, such as brainstorming and idea meetings, were stifled by workload and an overabundance of meetings. Some reallocation of duties and workload helped, but a reassessment of job priorities may be in order.
Extent of Accomplishments:
Beginning fall 2003, the department will reinstitute regular staff meetings and strategic planning sessions.
This was a significant achievement
Human Resources Goal 8.0.1.0.1: Human Resources department will strengthen and improve communications within the department and with other areas of the college.
8.0.1.0.1.1: In 2002-03, establish a firm schedule of department meetings.
Accomplishment Extent: Objective Met
Assessment Tools Used:
Meetings are held on a regular basis.

8.0.1.0.1.2: In 2002-03, create a Human Resources column in The Log on a regular basis.
Accomplishment Extent: Objective Met
Assessment Tools Used:
Number of articles published monthly in The Log.
This was a significant achievement

8.0.1.0.1.3: Create a Human Resources handbook in 2002-03.
Accomplishment Extent: Objective Met
Procedures for managers were developed; however, changes in organizational structure delayed distribution.
Assessment Tools Used:
The written document.
Extent of Accomplishments:
Once HR functions are firmly established, then the procedures manual will be updated and distributed.
This was a significant achievement
Human Resources Goal 8.0.1.0.2: Strengthen Human Resources Team processes and clarify responsibilities.
8.0.1.0.2.1: Define responsibility for: workers compensation; unemployment claims; criminal records; Human Resources job descriptions; management weekend and evening coverage; surveys and reports; delegation, team-based approach.
Accomplishment Extent: Objective Partially Met
Extent of Accomplishments:
The reinvention process identified changes in the HR structure that are currently being developed and implemented.
This was a significant achievement

8.0.1.0.2.2: Conduct semi-annual retreats for better collaboration and planning.
Accomplishment Extent: Objective Met
Assessment Tools Used:
Collaborative efforts have resulted from these retreats in the department.
This was a significant achievement
8.1: President’s Council will annually review the effectiveness of the various college committees and their roles as part of the college’s participatory decision-making processes.
Administrative Services Goal 8.1.1: Administrative Services will continue to encourage staff to participate in college-wide committees.
8.2: The college will continue to build and enhance its communication processes to better inform staff, faculty, and students and encourage their increased participation in college decision-making.
Administrative Services Goal 8.2.1: Administrative Services will encourage communication and education between staff, students & faculty concerning decisions made in the Administrative Services division.
8.2.1.1: Business Services will have cross-divisional meetings for decision-making.
Accomplishment Extent: Objective Met
Meetings occurred for the creation of Rogue Central, ongoing drop process, and other auxiliary activities. Meetings continue with other departments as needed.
Assessment Tools Used:
Rogue Central is in the implementation process and other auxiliary activities have been implemented.
This was a significant achievement

8.2.1.2: Administrative Services will work with other divisional councils as appropriate and requested.
Accomplishment Extent: Objective Met
Administrative Services is continually meeting with other divisions and groups as appropriate to facilitate smooth transitions.
Assessment Tools Used:
The number of meetings attended, the numerous collaborative efforts accomplished.
This was a significant achievement
Developmental Studies Goal 8.2.1: The Developmental Studies Division will enhance its communication and decision- making processes by including DS classified, faculty and students to participate in divisional planning.
Administration Objective 8.2.1.0.1: By fall 2002 the Developmental Studies Administration will recruit classified staff, faculty and students to participate in the divisional management team meetings.
Student Services Goal 8.2.1: Student Services Council, including faculty, staff, and management, will continue to be the group responsible for the disemination of information to Student Services staff and faculty, as well as providing students with opportunities to submit and address complaints.
Student Employment Objective 8.2.1.0.1: Student Employment Services will work on strengthening departmental and interpersonal communication skills and methods.
Accomplishment Extent: Objective Partially Met
Student Employment Services scheduled a facilitated retreat to work on communication issues. Changes in personnel over the past year have lessened the degree of dysfunctional communications. While there are still "breaks" in communication of information between counties, there is significant improvement in interpersonal communications.
Assessment Tools Used:
Agendas are being used and followed in meetings, teamwork is increasing productivity and staff morale is improved.
Extent of Accomplishments:
Continue to address communication issues as part of departmental staff meetings and create plans for on-going improvement.
Unexpected Results:
Unexpected results occurred as a result of changes in personnel and staff assignments.
This was a significant achievement
Long-Range Goal 9: The college will increase efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
Administrative Services Goal 9.0.1: Administrative Services will increase efforts to enrich student lives.
9.0.1.1: Usability studies will be developed to measure the efficiency of Web site navigation. A redesign of the site will be implemented semi-annually as well as navigation updates and changes as a result of the usability testing.
Accomplishment Extent: Objective Partially Met
New look was created but postponed until fall term and purchase of Table Rock campus.
Assessment Tools Used:
We get feedback forms completed to tell us how well we have met this objective.
Extent of Accomplishments:
Once Table Rock campus is purchased and finalized the new site look will be implemented.
This was a significant achievement
Business and Community Learning Services Goal 9.0.1: Continue to support efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
9.0.1.1: BCLS will provide input to the Student Life Development Plan that addresses the needs of non-traditional students.
Accomplishment Extent: Objective Not Met
No input was requested.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

9.0.1.2: BCLS will incorporate the current student rights and responsibilities statement into all divisional processes as appropriate and update as needed.
Accomplishment Extent: Objective Met
Complete where appropriate.
Assessment Tools Used:
Incorporation where appropriate.

9.0.1.3: BCLS will continue to strengthen advisory committee membership effectiveness by actively recruiting business and graduate student members.
Accomplishment Extent: Objective Met
Efforts continued to recruit at least one business or graduate student member for each BCLS advisory committees annually (SBM/SBDC, Commercial Kitchen, Apprenticeship, Dental, Commercial Truck Driving). Apprenticeship, SBDC/SBM, and Commercial Kitchen have past students as members.
Assessment Tools Used:
Advisory committee membership

9.0.1.4: BCLS will participate in the institution's quarterly focus groups to encourage student, staff, management, and faculty collaboration.
Accomplishment Extent: Objective Not Met
Not aware of quarterly focus groups
Assessment Tools Used:
Not aware of quarterly focus groups
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

9.0.1.5: BCLS will provide input as requested for additional measurements of student satisfaction for non-traditional students.
Accomplishment Extent: Objective Not Met
No input requested.
Assessment Tools Used:
No input requested.
Extent of Accomplishments:
No input requested.
This was a significant achievement

9.0.1.6: BCLS will support the District-wide Child Care Service Plan addressing needs of non-traditional students and staff that was developed in 2001-02.
Accomplishment Extent: Objective Not Met
No input requested.
Assessment Tools Used:
No input requested.
Extent of Accomplishments:
No input requested.
9.1: The Student Life Development Plan, developed in 2001-02, will be implemented as appropriate beginning in fall of 2002. The plan will be reviewed annually and measured against the student satisfaction survey results.
Administrative Services Goal 9.1.1: The IT Department will continue to develop online applications in support of the Student Life Plan.
Developmental Studies Goal 9.1.1:
Student Services Goal 9.1.1: 9.1 Student Services will assist, when possible, with the implementation of the Student Life Plan designed to enhance social, cultural, multi-cultural, co-curricular, recreational, community service and campus governance involvement.
Art Galleries Objective 9.1.1.0.1: The Galleries will continue to work collaboratively with the Student Life Department in the planning and presentation of gallery activities which enhance the education of our students and committee.
Accomplishment Extent: Objective Met
The Arts of Islamic Countries is an example of collaborations with ASRCC, instructional and the Galleries. The Galleries also assisted with the office of Diversity and exhibits about various cultures within our own.
This was a significant achievement

Art Galleries Objective 9.1.1.0.2: The Galleries will participate in the RCC Welcome Back Day on the Redwood campus.
Accomplishment Extent: Objective Met
The Galleries installed images captured around RCC over the years for future students to enjoy when on the New Student Tours.
This was a significant achievement

Student Employment Objective 9.1.1.0.1: Student Employment Services will expand its placement support to students engaged in or looking for campus-based employment.
Accomplishment Extent: Objective Met
Funding for the Federal Work Study Program was increased, with the objective developing additional on- and off-campus community service jobs. Approximately 40 new off-campus sites were developed. Additionally, SES upgraded the web site to allow individual departments to more easily post job openings as they became available, creating expanded job listings for students to access.
Assessment Tools Used:
Expenditure of supplemental funds in student wages and contracts developed with nonprofit agencies in Josephine and Jackson counties. Increased numbers of jobs posted on the SES web site over prior years.
This was a significant achievement

Student Life Objective 9.1.1.0.1: The Student Life Department will continue to work collaboratively with Administrative Services, Instructional and Community Relations divisions to provide an updated and informative college calendar of events and activities.
Accomplishment Extent: Objective Met
There is a current student life activity calendar on line.
Assessment Tools Used:
Accomplishment of goa. However, it would be beneficial to see how many "hits" the activity calendar gets.
This was a significant achievement

Student Life Objective 9.1.1.0.2: The Student Life Department will continue to work collaboratively with Administrative Services to provide a current website of student life components.
Accomplishment Extent: Objective Met
Updated website of ASRCC clubs and activities.
Assessment Tools Used:
Accomploishment of goal on line.
This was a significant achievement

Student Life Objective 9.1.1.0.3: The Student Life Department will work collaboratively with instructional departments to offer one co-curricular activity per term on each campus.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
There needs to be more time for both the student life coordinator and classroom faculty to work collaboratively on this effort. There was not enough time to organize panel discussions or video presentations.

Student Life Objective 9.1.1.0.4: The Student Life Department will work with ASRCC intramural director and the health and PE department to offer one intramural activity per term on each campus.
Accomplishment Extent: Objective Met
Assessment Tools Used:
Attendance at events that were primarily coordinated by ASRCC and the HPE department.
Unexpected Results:
Yes, ASRCC took the initiative on this initiative and accomplished this goal.
This was a significant achievement

Student Life Objective 9.1.1.0.5: The Student Life Department will work with Club Latino to present educational opportunities to high school Hispanic students.
Accomplishment Extent: Objective Met
About 150 Jackson County high school students attended this event.
Assessment Tools Used:
Evaluations by both students and high school staff who attended.
Unexpected Results:
Not only did Club Latino and student life accomoplish this successful event but also sponsored an evening for parents and adults to inform them about opportunities at RCC.
This was a significant achievement

TRIO Objective 9.1.1.0.1: The TRIO Student Support Services program will participate in the RCC Welcome Back Day on the Redwood Campus. TRIO staff will support the Welcome Day by assisting in the creation, implementation and actual events. TRIO will provide student participation by requesting new TRIO students to attend.
Accomplishment Extent: Objective Met
The TRiO/Student Support Services collaborated with RCC's Student Life coordinatore Sue Orris to plan and implement RCC's first welcome day. Rene McKenzie, TRiO/SSS director attended regular meetings for planning the event. TRiO/SSS staff and mentors were available during the welcome day hours to meet new students, talk about the program, and give applications. In addition, TRiO/SSS hosted an information table in the RCC, RWC, Student Center.
Assessment Tools Used:
An appointment calendar to track meeting participation.
Unexpected Results:
During the 2002-03 academic year, several students stated that they heard about the TRiO/SSS program thru the welcome day activities.
This was a significant achievement
9.2: The current student rights and responsibilities statement will be more widely incorporated into all college processes and updated as needed.
Student Services Goal 9.2.1: Student Services will develop an appropriate process to diseminate information and interpretation of the student rights and responsibilities statement and assist to clarify the role of faculty and staff.
9.3: Appropriate campus committees and councils will be encouraged to seek student input or representation and establish a baseline for future use.
Developmental Studies Goal 9.3.1: The Developmental Studies Division will recruit students for divisional and departmental planning and evaluation activities.
9.4: Focus groups will meet quarterly to encourage student, staff, management, and faculty collaboration.
9.5: Additional measurements of student involvement and satisfaction will be developed to complement the annual student satisfaction survey as measurement tools.
Student Services Goal 9.5.1: Student Services will continue to use alternative service and program specific surveys to validate outcomes based programs and services.
Art Galleries Objective 9.5.1.0.1: The galleries will conduct a survey of viewers to discover how the exhibits are being received and what other types of exhibits would be of interest.
Accomplishment Extent: Objective Met
This was done informally at art talks, art receptions and at community meetings.
This was a significant achievement

Counseling Objective 9.5.1.0.1: Student satisfaction and retention are at the heart of the counseling mission and it is imperative that we evaluate programs and services using specifically created tools. By spring 2003 we will document the related outcomes associated with Orientation, Tier II Advising, Personal and Career Counseling, and Human development programs as identified using student, staff and college wide input from counseling evaluation processes and the Noel-Levitz student satisfaction survey.

Enrollment Services Objective 9.5.1.0.1: Enrollment Services will work with IT to add an online satisfaction survey to the Internet registration program.
9.6: The District-wide Child Care Service Plan addressing needs of students and staff developed in 2001-02 will have its initial phase implemented in Fall 2002.
Long-Range Goal 10: The college will increase efforts to provide quality alternative access and learning opportunities.
Business and Community Learning Services Goal 10.0.1: Support the college's increased efforts to provide quality alternative access and learning opportunities.
10.0.1.1: BCLS will increase alternative delivery of services and courses to 220 for 2002- 03 and 5% per year thereafter.
Accomplishment Extent: Objective Met
Approximately 110 people enrolled in distance learning and CD-ROM based courses for 2002-03. There were over 200 Ed-to-Go courses offered each term in addition to 30 LearnKey courses. Three on-line CE courses were developed and offered by CE instructors. RCC is the first community college to offer our own on-line courses.
Assessment Tools Used:
Enrollment and headcount reports.
Unexpected Results:
In a time of depressed economy, reduced funding to local training agencies, and budget reductions to training and industry, distance learning maintained or continued to grow in certain areas.
This was a significant achievement

10.0.1.2: BCLS will be an active participant in providing services for those with learning disabilities and other special needs.
Accomplishment Extent: Objective Not Met
Funding reduction did not allow this to expand. One blind student was served in RASCALS (CE).
Assessment Tools Used:
Classes offered.
Extent of Accomplishments:
Due to reorganizational efforts, self-support is spread across three campuses.

10.0.1.3: BCLS will continue to support efforts to expand financial assistance and scholarships for non-traditional and non-credit students.
Accomplishment Extent: Objective Met
Grants are being continually researched in collaboration with the grants team. Gordon Elwood scholarship fund was awarded $15,000 plus an additional $4,000 for 2002-03; $20,000 was awarded for 2003-04. American Culinary Federation provided $500 scholarships.
Assessment Tools Used:
Grants awarded.
This was a significant achievement
Instructional Services Goal 10.0.1: The Division will improve its instructional outreach capacities in the Southern Oregon region.
Art Objective 10.0.1.0.1: The Art Department will pursue the acquisition of grant funding for department equipment and instructional needs

Automotive Objective 10.0.1.0.1: Seek additional funding to upgrade equipment technology to meet program needs based upon inventory replacement schedule

Criminal Justice Objective 10.0.1.0.1: Secure adequate funding to maintain the department’s academic programs and support services to agencies, including funding the development of a regional Criminal Justice Education and Training Resource Center.

Diesel Technology Objective 10.0.1.0.1: Construct a 30' X 30' storage building at the Crater Lake Center to provide equipment storage for all departments at that location.
Accomplishment Extent: Objective Not Met
Department to move to Table Rock Campus. No building at this location is to be done.

Fire Science Objective 10.0.1.0.1: Increase equipment and A/V inventories to support Fire Science courses.

Foreign Language Objective 10.0.1.0.1: Set up Foreign Language computers in the Riverside Writing Lab.

Health, P.E., and Recreation Objective 10.0.1.0.1: Purchase a new computer system to track physical conditioning and weight training students working out in the gym.

Help Desk Objective 10.0.1.0.1: Deliver timely and appropriate resolution to technical problems as they arise Objectives: 1. Increase the staff of the Help Desk at RVC to better serve the growing staff in Jackson County, maintaining a 100 computers/tech ratio 2. Maintain small inventory of necessary parts for repairs 3. Maintain computer systems that can be swapped with staff computers when it becomes necessary to bring staff computers to the Help Desk for repairs 4. Maintain up-to-date hardware/software configurations on Help Desk computers to accurately advise staff of upgrade opportunities 5. Maintain computers at the Help Desk so hardware/software configurations can be tested before they become standard on campus

Help Desk Objective 10.0.1.0.2: Preserve open communications with all departments of the college, encouraging the sharing of ideas and needs Objectives: 1. Establish an electronic newsgroup for the sharing of IT knowledge, problems and solutions 2. Provide a forum for all departments to explore collaborative solutions for expanding technological needs

High School Outreach Objective 10.0.1.0.1: Develop appropriate marketing tools using the RCC Foundation Grant and fund from Regional Perkins Tech Prep Grant. Measurement Method: Marketing plan, posters, logo, PowerPoint presentation, brochures, and so forth which can be used to market 2+2 and RCC Professional Technical programs.

High School Outreach Objective 10.0.1.0.2: Develop an Annual Report in partnership with the Jackson ESD with statistics on 2+2 and regional Perkins/Tech Prep Grants. Measurement Method: New Annual Report will be published in Fall 2001.

High School Outreach Objective 10.0.1.0.3: Meet with 2+2 teachers at each high school to assess needs and get updates on CAM planning. Measurement Method: Participate in Program Quality Assurance High School Visitations with Mike Van De Walker and Martha Murphy from the Jackson ESD during Fall 2001.

Industrial Welding Objective 10.0.1.0.1: Begin the Grant Writing Process so secure funds necessary to purchase a new 100 ton x 10 foot hydraulic press brake and a new 1/4" x 10 foot hydraulic shear.

Industrial Welding Objective 10.0.1.0.2: Further implementation of an equipment replacement schedule by 15% that is acceptable to Administration, Industry and the Accreditation Board for upgrade and replacement of our equipment.

Instructional Media Objective 10.0.1.0.1: Increase Instructional Media Support for Riverside Campus During spring 2001 the Media department lost one full-time position at the Riverside Campus. One staff member currently is responsible for all media services including classroom equipment usage and training, IP video classroom, media center staffing and providing support and training for faculty and students involved in Web-based classes. Coverage for evening hours has been eliminated. We will be looking for some type of creative solution to resolve this issue.
Accomplishment Extent: Objective Met
A full-time postion has been added.
Assessment Tools Used:
Web-CT help desk hours have been increased which is a measurable benefit for students. The department has been able to accomodate significant growth in all areas of distributed learning.
Unexpected Results:
none noted
This was a significant achievement

Instructional Media Objective 10.0.1.0.2: Increase distributed learning enrollments by 10% as outlined in the Distributed Learning Strategic Plan.
Accomplishment Extent: Objective Met
This goal was not only met but exceeded.
Assessment Tools Used:
Enrollment data has consistently reported increases in excess of the 10% target.
Unexpected Results:
none noted
This was a significant achievement

Instructional Media Objective 10.0.1.0.3: Implement IP video network connecting Redwood and Riverside campuses for meeting and classes.
Accomplishment Extent: Objective Met
Not only was this goal met but a grant was secured to extend this service to both Table Rock and the Illinois Valley, as well as significantly upgrade the current system.
Assessment Tools Used:
Observable results.
Unexpected Results:
none noted other than previously mentioned grant
This was a significant achievement

Library Objective 10.0.1.0.1: Create an adequate, up-to-date core collection of print materials in support of the curriculum. Objectives: 1. Restore the materials budget to an adequate level as recommended in the Accreditation Self Study. 2. Select and purchase an adequate number of new books to support new and continuing programs. 3. Target five sections of the collection for upgrading and weeding.
Accomplishment Extent: Objective Not Met
The print budget remains severely inadequate.
Assessment Tools Used:
Budget figures.
Extent of Accomplishments:
Continue to remind RCC of the necessity of an adequate Library collection.

Library Objective 10.0.1.0.2: Assure that information and research needs of all students are met. Objectives: 1. Continue to survey students and use the analysis to determine how to serve unmet needs. 2. Plan for Table Rock Campus library needs.
Accomplishment Extent: Objective Met
Unmet needs were assessed on an individual and class basis; effective planning for Table Rock Campus continues in collaboration with other TRC functions.
Assessment Tools Used:
Plans are in place for providing initial library service at Table Rock Campus based on cross-training on-site staff.
This was a significant achievement

Mathematics Objective 10.0.1.0.1: The Math Department will improve our instructional outreach capabilities in Southern Oregon. Objective: The department will offer telecourse opportunities for Mth60, 65, and 95. Objective: Research the feasibility of developing curriculum involving alternate delivery methods (ie.: web courses and distributed learning).
Accomplishment Extent: Objective Met
Dorette Long (Math) and Juliet Luaders (Computer Science) developed web based courses for Mth60, 65, and 95 this summer. These courses will replace the telecourses with were determined to be ineffective for student success.
Assessment Tools Used:
The students taking the telecourses were found to in need of repeating courses already taken and were not properly prepared for transfer level math courses.
This was a significant achievement

Respiratory Care Objective 10.0.1.0.1: Assist graduates in preparing for credentialing exams by offering use of campus facilities, computers, and software. (Divisional goal III.B.5)

Science Objective 10.0.1.0.1: Expand 2+2 articulation sites in Jackson Co.

Science Objective 10.0.1.0.2: Develop a plan to offer Saturday elementary school programs.

Social Science/Human Services Objective 10.0.1.0.1: Offer at least one additional telecourse section of GEOG120 during winter term.
Accomplishment Extent: Objective Met
Self-explanatory.
Assessment Tools Used:
N/A
This was a significant achievement
10.0.1.1: Participate with other areas of the college in pursuing at least three significant grant opportunities during the 2001-2002, and 2002-2003 year.
Accomplishment Extent: Objective Met
Engage closely with Grants Team to pursue new opportunities.
Assessment Tools Used:
Three grants pursued: Veterans Grant, Title III, and Distance Learning.
This was a significant achievement

10.0.1.2: Collaborate with other areas of the college in supporting a successful bond levy in Jackson County.
Accomplishment Extent: Objective Not Met
Encourage this effort in all ways legal and appropriate.
Assessment Tools Used:
Vote tally, bond measure: defeated.
Extent of Accomplishments:
No new activity contemplated.
This was a significant achievement

10.0.1.3: Improve regional Certificate of Advanced Mastery (CAM) activities with secondary school districts and present a progress report to the RCC Board.
Accomplishment Extent: Objective Not Met
Pursue joint work with regional high schools.
Assessment Tools Used:
No time because of campus redesign needs.
Extent of Accomplishments:
Tabled at this time.
This was a significant achievement

10.0.1.4: Increase alternative delivery of services and courses at a growth rate of 8% per year for the 2001-2002 and 2002-2003.
Accomplishment Extent: Objective Not Met
Expand distributed education deliveries.
Assessment Tools Used:
FTE measures show this level not achieved.
Extent of Accomplishments:
Additional classes added for fall.
This was a significant achievement

10.0.1.5: Work to restore program material and supplies allocations to the levels budgeted in 2000-2001.
Accomplishment Extent: Objective Partially Met
Rebuild budgets to normal operating levels to meet student need.
Assessment Tools Used:
Budget levels static, but additional funding for equipment replacement obtained.
Extent of Accomplishments:
Effort will resume in 2003-04 at campus level.
This was a significant achievement
10.1: The college will increase and promote alternative delivery of services and courses at a growth rate of 10% per year, for the period 2002-2005, measured against 2000-2001 baselines.
Developmental Studies Goal 10.1.1: The Developmental Studies Division will promote alternative delivery of services by adding additional online tutoring to students.
Developmental Education Objective 10.1.1.0.1: Based on awarding of Title III Grant, Developmental Education will add one online credit course and implement online tutoring at 10 hours per week by Winter 2003.
Accomplishment Extent: Objective Not Met
Grant was not awarded to RCC.
Extent of Accomplishments:
Grant has been resubmitted.
Student Services Goal 10.1.1: Student Services will work collaberatively with Information Technology to enhance, strengthen, and increase the dependability of existing alternative access service deliveries.
Art Galleries Objective 10.1.1.0.1: The galleries will investigate the viability of e-commerce to promote gallery sales.
Accomplishment Extent: Objective Not Met
This has not occurred primarily due to staffing issues.

Counseling Objective 10.1.1.0.1: In order to continue to effectively deliver the counseling services of Placement testing, orientation, advising and retention to students using our current level of technologies, we will submit an equipment replacement schedule that will include minimum specifications for functionality of each service by winter term, 2002.

Enrollment Services Objective 10.1.1.0.1: Enrollment Services will work with Internet Department to increase alternate access for students. Additions and improvements to the web site include: On-line tutorial for Internet registration Underage student information On-line forms for student use Continue to develop Degree Audit
Accomplishment Extent: Objective Partially Met
Underage student information and online forms for student use are available online.
Extent of Accomplishments:
When time allows (there are now a new set of objectives involving the college redesign that have more priority)we will start to work on this objective again.
This was a significant achievement

Enrollment Services Objective 10.1.1.0.2: To decrease response time on student enrollment and degree verifications Enrollment Services will contract with the National Student Clearinghouse.
Accomplishment Extent: Objective Met
Enrollment verifications and degree verifications for current and former RCC students are now being provided by the National Student Clearinghouse.
Assessment Tools Used:
Enrollment Services contracted with the NSC and started downloading enrollment and degree information during summer term 2002.
This was a significant achievement

Enrollment Services Objective 10.1.1.0.3: Enrollment Services will collaborate with other Students Services departments and IT to design and initiate a year-long course reservation system to aid in student and Instructional planning.
Accomplishment Extent: Objective Partially Met
The reservation system is desinged and will be initiated once the Rogue Cental staff are trained and the new database platform is ready.
This was a significant achievement

TRIO Objective 10.1.1.0.1: The TRIO Student Support Services program will develop a Listserve service for computer interaction amongst TRIO students and staff utilizing the RCC/TRIO webpage.
Student Services Goal 10.1.2: Student Services will work collaberatively with Instructional Media to develop alternative access program deliveries.
Counseling Objective 10.1.2.0.1: Recognizing the diverse access needs of the community college population related to course offerings, the Human development department will create one new on-line class for Fall 2002 delivery.

Financial Aid Objective 10.1.2.0.1: The Financial Aid Department will assess and simplify the Federal Stafford Loan application and delivery process, to promote accurate and timely student access to needed funding.
Accomplishment Extent: Objective Met
In accomplishing this stated objective, the Financial Aid Department proactively changed Student Loan Guarantors, reduced the Student Loan Lender List from 6 in number to 2,and implemented the use of the Lender on-line application process. The results of this activity increased overall Dept. efficiency by better utilization of staff time, decreased disbursement descrepancies that require staff follow-up; all of which promotes more accurate and timely student access to funding.
Assessment Tools Used:
Comparison of '01/'02 to '02/'03 statistics of Financial Aid processing showed that last years processing slipped to well beyond the target 4-6 wk window which was created by Lender/Guarantor system conversion issues resulting in unaccepatble descrepancies. This year, we remain well below the 4-6 wk processing target as evidenced by a significantly reduced daily Descrepancy and Edit list.
This was a significant achievement

Student Employment Objective 10.1.2.0.1: Student Employment Services will develop an on-line employment skills service delivery module.
Accomplishment Extent: Objective Partially Met
Collaboration with counseling on this project begun in spring 2003 which is still in developmental stage. Objective carried forward into 03-04.
Assessment Tools Used:
Initial meetings have resulted in refinement of materials to be included and development of processes.
Extent of Accomplishments:
Student Employment & Counseling Dept. staff are working in collaboration to facilitate this on-line piece and should have the information for it completed by the summer 04.
10.2: The college will update its needs assessment of and increase opportunities for those with special needs.
Administrative Services Goal 10.2.1: Administrative Services will increase opportunities for those with learning disabilities and other special needs.
10.2.1.1: Facilities will be continually assessed for opportunities to provide better accessibility and barrier removal.
Accomplishment Extent: Objective Met
Facilities continually assess opportunities to provide better accessibility and barrier removal by contacting new students who may have barrier issues and encourage their input and assessment.
Assessment Tools Used:
The visual product and verbal input from staff, students and the general public.
This was a significant achievement
Developmental Studies Goal 10.2.1: The Developmental Studies Division will increase opportunities for those with special needs by utlizing distributed learning in basic skills instruction.
Support Services Objective 10.2.1.0.1: By Fall 2002 the Support Services Department will develop a formal agreement with Goodwill Technology Services to identify what level of adaptive technology services they can provide to students at both Jackson and Josephine counties campuses.
Developmental Studies Goal 10.2.2: The Developmental Studies Division will collaborate with Student Services, Instructional Faculty and other RCC staff to share responsibility and resources ensuring that students with disabilities receive appropriate resources and accommodations.
Support Services Objective 10.2.2.0.1: By Fall 2002, the Support Services Department will hire and train a student lab aide to provide assistance at the RVC adaptive lab.

Support Services Objective 10.2.2.0.2: The Support Services Department will increase the Jackson County Support Services Advisor from .6 FTE to 1.0 FTE by September 2002 to meet increased service level needs in Jackson County.

Support Services Objective 10.2.2.0.3: The Support Services Department will increase clerical support to Jackson County Support Services office from .5 FTE to 1.0 FTE by Winter 2003 to support increased student demand.

Support Services Objective 10.2.2.0.4: By Winter 2003 the Support Services Department will revise the Adaptive Tech Specialist job description to address evolving college needs of adaptive tech services in both counties.

Support Services Objective 10.2.2.0.5: By Spring 2003 the Support Services staff will coordinate with other departments, including the library, computer labs, and Writing Lab, to develop a transition plan to provide adaptive technology in those facilities.
Developmental Studies Goal 10.2.3: The Developmental Studies Division will take a leadership role in recommending policies and procedures to meet the needs of students with disabilities.
Support Services Objective 10.2.3.0.1: Beginning Fall 2002 Support Services Department will provide adaptive technology demonstrations and instruction to at least five students with learning disabilities per term.
Student Services Goal 10.2.1: Student Services, with training from support services, will review existing alternative access programs and services to insure compliance with ADA.
Art Galleries Objective 10.2.1.0.1: The galleries will continue to present exhibits which educate about special needs or disabilities.
Accomplishment Extent: Objective Met
In October, 2002, the galleries hosted two exhibits which created awareness of people with disabilities. At FireHouse , we had The Challeenge of Living with M.S. This was a group exhibit which gathered artists both locally and from as far as Austrailia. We also received recognition in the National M.S. magazine, MSFocus. At Wiseman Gallery we hosted a collaborative exhibit on domestic violence. This was a community exhibit which created awareness and support for those disabled by domestic violence.
This was a significant achievement

Art Galleries Objective 10.2.1.0.2: The galleries will hold wheelchair event fall 02 to continue to increase awareness of disabilities.
Accomplishment Extent: Objective Not Met
We did not do this, primarily due to a lack of staffing to create the event and follow throough.
10.3: The college will support efforts to expand financial assistance and scholarships for non-traditional and non-credit students.
Developmental Studies Goal 10.3.1: The Developmental Studies Division will support efforts for financial assistance and scholarships for non-traditional and non-credit students by working with the Youth Council and GED® Scholarships.
ABE / GED® Objective 10.3.1.0.1: By Spring 2003 the ABE Department representative on WIA Youth Council will obtain funding from that group for the basic skills fee and GED® testing fees.
Accomplishment Extent: Objective Not Met
The ABE Department did not pursue this objective because the Youth Council had already targeted another goal.
Student Services Goal 10.3.1: Student Services will expand it's range of financial assistance services including providing information to students about maximum aid availablility.
TRIO Objective 10.3.1.0.1: The TRIO Student Support Services program will offer scholarship essay writing, financial planning, funding your education, and consumer credit workshops to the 150 students to be served during 2002-03.
Accomplishment Extent: Objective Partially Met
TRiO/Student Support Services delivered workshops and class sessions that focused on scholarship essay writing, finanical planning and funding your education. We were unable to secure Consumer Credit during the 02-03 academic year.
Assessment Tools Used:
Assessment tools included the TRiO/SSS database, sign in sheets and evaluation forms completed by students who participated.
Extent of Accomplishments:
This objective was specific to 2002-03. If we are unable to secure Consumer Credit in the future, we will look to another organization for the information or find another resource.
Unexpected Results:
Many of the TRiO/SSS students who participated in financial classes, workshops or received individual information have received grants and scholarships. More than 13,000 was received by TRiO/SSS students for 03-04 from the RCC Foundation. In addition, several students have returned and thanked the TRiO/SSS program for offering financial workshops and information to students.
This was a significant achievement
Long-Range Goal 11: The college will strengthen and develop the quality of its staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
Administrative Services Goal 11.0.1: Administrative Services will continue to make RCC a more “family friendly” employer.
11.0.1.1: Administrative Services, along with the College’s Agent of Record and the Health and Wellness Committee, will continue to review appropriate benefit plans for RCC employees to ensure that RCC employees are getting the best benefit for the lowest out-of-pocket expense.
Accomplishment Extent: Objective Met
The best benefit was found for the lowest out-of-pocket expense to the employee.
Assessment Tools Used:
The benefits offered and the out-of-pocket expense to the employee compared to other plans and organizations.
This was a significant achievement

11.0.1.2: IT Department will continue to support efforts of staff to learn and implement the next generation of front-end development languages.
Accomplishment Extent: Objective Met
All new applications are being developed in the latest software programming languages.
Assessment Tools Used:
Number of programs developed in the new language and software upgrades being purchased using the new language.
This was a significant achievement
Business and Community Learning Services Goal 11.0.1: Continue to strengthen and develop the quality of staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
11.0.1.1: BCLS will participate in college-sponsored training activity in 2002-03, which will include a special focus on safety and emergency practicies as well as diverse clientele including Spanish language skills.
Accomplishment Extent: Objective Met
Plant Services/Facilities staff participated in fork-lift training. Command Spanish training was developed for early 2003-04 delivery.
Assessment Tools Used:
Classes held and staff participation.

11.0.1.2: BCLS will encourage staff to attend regularly scheduled collective bargaining information meetings.
Accomplishment Extent: Objective Met
BCLS encouraged staff to attend regularly scheduled collective bargaining information meetings.
Assessment Tools Used:
Staff participation.

11.0.1.3: BCLS will continue to support the Teaching and Learning Cetner and those whom it serves.
Accomplishment Extent: Objective Met
BCLS continued to support the Teaching and Learning Center.
Assessment Tools Used:
Staff participation.

11.0.1.4: BCLS will continue to offer training activities to staff as available in the areas of technology, office procedures, and increased effectiveness and productivity of college management, faculty, and staff as budgets and schedules permit.
Accomplishment Extent: Objective Met
Budget and staffing limitations for 2002-03 restricted the opportunities available for staff funded through BCLS dollars. BCLS CTD continued to develop our collective bargaining agreement to represent the instructional behind-the-wheel and classroom team. An agreement was signed with Teamsters in April 2003.
Assessment Tools Used:
Staff participation and Teamsters agreement signed.
Human Resources & College Advancement Goal 11.0.1: Through the effective fulfillment of its responsibilities, the division will play a lead role in strengthening and developing the quality of college staff and faculty.
Community Relations Goal 11.0.1.0.1: To develop a well-trained, cross-functional staff
11.0.1.0.1.1: Full training is provided in all relevant software.
Accomplishment Extent: Objective Partially Met
Staff members provided in-house training for each other on computer applications; however, we did not schedule the group trainings and workshops we had hoped to.
Assessment Tools Used:
No. We continue to learn new software “on-the-job” rather than receive full-fledged and thorough training.
Extent of Accomplishments:
Staff are encouraged to use professional growth funds for individual training in 2003-04.

11.0.1.0.1.2: Staff members are cross-trained to provide backup, better understanding of each other’s jobs, and greater efficiency in the department.
Accomplishment Extent: Objective Partially Met
Some cross-training occurred in the use of office equipment, scheduling the facilities book, publications production and inputting data on the events calendar. However, staff still struggles to fill in for one another when a staff member is ill or on vacation.
Extent of Accomplishments:
CR staff members will continue in 2003-04 to learn each other’s jobs and the use of office equipment and processes when possible.
This was a significant achievement
Community Relations Goal 11.0.1.0.2: To maintain a healthy, well-functioning work environment with team-based processes that promotes emotional wellbeing, creativity, and job satisfaction
11.0.1.0.2.1: All Community Relations staff members are included in appropriate-level decision making and problem solving.
11.0.1.0.2.2: Creativity and innovation are encouraged and rewarded.
Accomplishment Extent: Objective Partially Met
Acknowledgement for a job well done was provided by supervisors and co-workers; however, plans to develop a regular process that promotes creativity, such as brainstorming and idea meetings, were stifled by workload and an overabundance of meetings. Some reallocation of duties and workload helped, but a reassessment of job priorities may be in order.
Extent of Accomplishments:
Beginning fall 2003, the department will reinstitute regular staff meetings and strategic planning sessions.
This was a significant achievement
Human Resources Goal 11.0.1.0.1: Develop draft proposal for a new policy on reference checks for review at President’s Council.
11.0.1.0.1.1: Research other community college policies.
Accomplishment Extent: Objective Met
HR went online to research other community college policies.
Assessment Tools Used:
As a result of other college policy research, a reference check form was created.
This was a significant achievement

11.0.1.0.1.2: Develop form for reporting reference information.
Accomplishment Extent: Objective Met
As a result of HR researching other community college policies online, a reference check form was created.
Assessment Tools Used:
The reference check form's utility.
This was a significant achievement

11.0.1.0.1.3: Identify responsibility for providing references on former employees, both student and other.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
Parameters of information that can be disclosed is undefined and is in the process of legal research. This will be included in the HR handbook when completed.

11.0.1.0.1.4: Integrate reference check policy into screening committee procedures.
Accomplishment Extent: Objective Met
Assessment Tools Used:
The application by the HR department of the newly created reference check form.
This was a significant achievement
Human Resources Goal 11.0.1.0.2: Continue departmental participation in college-wide standing committees.
11.0.1.0.2.1: Human Resources department will continue to sponsor the Staff Development committee and provide staff support: plan and implement Inservices; staff picnics; holiday parties.
Accomplishment Extent: Objective Met
Assessment Tools Used:
The events that were hosted by Staff Development.
This was a significant achievement

11.0.1.0.2.2: Human Resources department will provide staff support for the Health and Wellness committee: coordinate brown-bag Health and Wellness meetings for RCC – fall 2002; enhance Health and Wellness newsletter.
Accomplishment Extent: Objective Met
Assessment Tools Used:
Number of workshops provided in both counties.
Unexpected Results:
These workshops were relatively unattended for the amount of effort expended by the committee.
This was a significant achievement
Human Resources Goal 11.0.1.0.3: Human Resources staff will continue to actively participate in collaborative bargaining processes.
11.0.1.0.3.1: Dean’s secretary will take minutes at FAMAT.
Accomplishment Extent: Objective Met
Assessment Tools Used:
The minutes produced by the Dean's secretary.
This was a significant achievement

11.0.1.0.3.2: A successful Teamsters agreement will be completed – fall 2002.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
Board has approved agreement and is awaiting signature from Teamsters representative.
This was a significant achievement

11.0.1.0.3.3: Implement new Classified employee evaluation system – July 2002.
Accomplishment Extent: Objective Met
Assessment Tools Used:
The classified evaluations being submitted using the new format.
This was a significant achievement
Human Resources Goal 11.0.1.0.4: Human Resources department will improve efficiency through the application of technology, including web-based processes.
11.0.1.0.4.1: Implement employment-listings telephone hotline.
Accomplishment Extent: Objective Not Met
Telephone hotline would allow applicants to check on status of job.
Assessment Tools Used:
Number of phone calls received were too few to justify continuation of the program.
Extent of Accomplishments:
Employment lists hotline was initially implemented but difficulties arose. It was found that the web-based process was being used to a great extent.

11.0.1.0.4.2: Establish online employment applications.
Accomplishment Extent: Objective Met
Assessment Tools Used:
The web-based application process is being used to a great extent.
This was a significant achievement

11.0.1.0.4.3: Automate Human Resources forms.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

11.0.1.0.4.4: Automate eligibility lists.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

11.0.1.0.4.5: Automate evaluations.
Accomplishment Extent: Objective Partially Met
Automation of the HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

11.0.1.0.4.6: Automate procedures.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement

11.0.1.0.4.7: Automate reports.
Accomplishment Extent: Objective Partially Met
Automation of HR processes is under way.
Assessment Tools Used:
Number of HR processes that can be completed online.
Extent of Accomplishments:
HR automation is being developed using external software and inhouse development.
This was a significant achievement
11.1: College-sponsored training activity in 2002-03 will include a special focus on safety and emergency practices.
Administrative Services Goal 11.1.1: The Facilities Department will implement required yearly OSHA trainings.
Developmental Studies Goal 11.1.1: The Developmental Studies Division will train staff to respond appropriately to emergencies.
GED® Testing Objective 11.1.1.0.1: The GED® Testing Department will develop a plan for handling official GED® tests and testers in the event of an emergency.
Accomplishment Extent: Objective Met
Our plan was written in March 2003, approved by RCC facilities and is on file with the State GED® Testing Office in Salem. We have had one revision submitted to the state since that time. This was a major project by our GED® test Proctors that was mandated through the State of Oregon GED® Testing Office and the office of GED® Testing Services in Washington, DC.
Assessment Tools Used:
Writtem procedures completed by deadline and submitted to state.
This was a significant achievement
11.2: The college will strengthen the collaborative collective-bargaining processes through communications at regularly scheduled meetings.
Student Services Goal 11.2.1: Student Services will continue to support representation from the division on both CAMAT and FAMAT.
11.3: The college will continue to strengthen and support the Teaching and Learning Center and those whom it serves.
Student Services Goal 11.3.1: Student Services will work with the TLC to integrate FERPA policy into faculty trainings.
Enrollment Services Objective 11.3.1.0.1: Enrollment Services will work with Information Technology Department to develop an online FERPA tutorial for student workers, faculty and staff, and will offer in-service FERPA workshops.
Accomplishment Extent: Objective Met
With the great help of Susie Bates, the online FERPA tutorial was availabale ot all beginning fall term 2002. In fall of 2002 the director of Enrollment Services taught a FERPA workshop at in-service.
This was a significant achievement
11.4: The college will continue efforts to recruit and retain high quality staff and faculty.
Administrative Services Goal 11.4.1: Administrative Services will be flexible and supportive in personal and professional development of staff.
Developmental Studies Goal 11.4.1: The Developmental Studies Division will hire and train classified staff to cover the learning centers and tutoring centers during all open hours at every site.
Developmental Education Objective 11.4.1.0.1: By Spring 2003 the Developmental Education Department will expand clerical hours in the tutoring centers and computer labs to have coverage by trained staff during all open hours.
Accomplishment Extent: Objective Not Met
Due to funding constraints we were not able to add clerical staff. We continued to utilize student workers to perform some tutoring center duties.
Assessment Tools Used:
Schedules for tutoring center clerical staff.
Extent of Accomplishments:
As budget allows we will try to add staffing.

Developmental Education Objective 11.4.1.0.2: Developmental Education Department will have trained and certified 75% of all tutors to by the end of Spring 2003.
Accomplishment Extent: Objective Met
We have 76.2% of our tutors trained and certified in our training modules.
Assessment Tools Used:
Rosters of staff and numbers of modules completed by each.
This was a significant achievement
Student Services Goal 11.4.1: Student Services will create a division-wide employee training program that will include information on student learning theory, academic advising models, and relavent policies and procedures.
Administration Objective 11.4.1.0.1: The Student Services Administration will develop a management evaluation tool to be used to evaluate SS management staff.
Accomplishment Extent: Objective Partially Met
A variety of tools were gathered and reviewed from various management sources. From those sources a management evaluation tool was drafted for review by the Student Services management team but was not implemented.
Extent of Accomplishments:
This will be addressed with the RWC Leadership Team for next steps and we begin to move into the reorganization process and establishment of leadership.

Administration Objective 11.4.1.0.2: The Student Services Administration will develop a faculty evaluation process for utilization in the 02-03 academic year.
Accomplishment Extent: Objective Partially Met
Counseling faculty developed and used an evaluation tool process for 02-03.
Extent of Accomplishments:
A more comprehensive evaluation tool that all Student Services faculty could use and benefit from can still be developed and finalized.
This was a significant achievement

Counseling Objective 11.4.1.0.1: Having a well-trained staff in student services is a key factor towards enacting the mission statement of our area recognizing this the counseling department will be the body primarily responsible for training in the areas of student learning theory and development and academic advising models and theories. Training will emphasize application of these theories while recognizing and responding to students as individuals.