2001-02 Institutional, Divisional, and Departmental Goals and Objectives


Long-Range Goal 1: The college will expand instruction and service to meet the needs of the entire district.
1.1: By the year 2004-05, the college will have an enrollment of approximately 5100 FTE, reflecting a projected 2% annual growth, serving an unduplicated head count of 20,400.
Business and Community Learning Services Goal 1.1.2: Expand divisional learning services.
1.1.2.1: BCLS will serve a duplicated headcount of 11,747 in 2001-02.
Human Resources & College Advancement Goal 1.1.1: The division will expand the services it provides throughout the district, to the public and to the various departments of the college.
Community Relations Goal 1.1.1.0.1: To understand and serve the needs of Rogue Community College external customers (district patrons, students, business and industry, educational partners, and legislators.)
1.1.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
1.1.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
1.1.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
1.1.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Community Relations Goal 1.1.1.0.2: To improve the effectiveness of college marketing efforts and events.
1.1.1.0.2.1: The Community Relations Team will collaborate in the development of a marketing and communications plan.
1.1.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
1.1.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Student Services Goal 1.1.1: Student Services will continue to expand alternative and flexible intake methods, to meet the needes of a growing college community, in order to balance the need for quality intake processes and policies while recognizing the need for responsiveness to prospective students
Counseling Objective 1.1.1.0.1: In order to meet the increased needs of night and weekend students, the placement test and orientation teams will increase night and weekend offerings from 2 to 5 per term per campus beginning July 1, 2001 to June 15, 2002.

Enrollment Services Objective 1.1.1.0.1: Enrollment Services will systematize the admissions application and entry documentation procedure for all students and particularly distributed education students by developing an on-line admission process by Fall 2001 with the goal of increasing use by 30%.

Financial Aid Objective 1.1.1.0.1: The Financial Aid Department will share prospective student data with the Admissions office to be used in contacting students who have indicated an interest in RCC. This can be done systematically when a prospective student file is designed and implemented. Last year, 54% of our financial aid applicants actually attended and received financial aid awards by the end of the academic year. We hope that marketing efforts directed toward these interested students will increase this by 3%.
Student Services Goal 1.1.2: Student Services will identify strategies for enrollment development and retention to achieve results aimed at meeting enrollment goals.
Administration Objective 1.1.2.0.1: Student Services Administration, in collaboration with the Cultural Diversity Task Force, will increase recruitment of historically underrepresented populations by actively recruiting and promoting RCC at high schools, middle school and grade schools

Counseling Objective 1.1.2.0.1: In order to support the advising model at RCC and to maintain the current level of advisor expertise, counseling will provide one level 1 advisor training, and two level 2 advisor trainings per term per campus for the academic year 2001-02.

Counseling Objective 1.1.2.0.2: Because we feel it is important for all staff at RCC to be knowledgeable and have confidence dealing with crisis situations on campus, counseling will offer two one-hour trainings, per campus during the academic year 2001-2002.

Discovery Programs Objective 1.1.2.0.1: Discovery Programs will collect statistics on FTE generation to respond to retention losses due to program changes in 2000-01. The baseline data for this statistical collection is being developed in 00-01. The outcomes of the two years will be compared to determine if additional changes to program structures are needed.

Enrollment Services Objective 1.1.2.0.1: In an effort to retain students and help them finish their programs, Enrollment Services will contact candidates for graduation who do not complete their program within one term after their stated completion goal. Approximately 20 graduate candidates do not complete and do not re-enroll. Enrollment Services will work with these and the Student Success team to help them meet their completion goal. Enrollment Services hopes to cut the attrition rate to 10 students.

Financial Aid Objective 1.1.2.0.1: The Financial Aid Department will analyze our Satisfactory Academic Progress policy to determine if RCC is more stringent than required by law. If possible, we will allow marginal students to continue additional terms on a probationary status. Currently, approximately 250 students per term are suspended from financial aid eligibility. We could feasibly reduce financial aid suspensions by 30%.

Student Employment Objective 1.1.2.0.1: Student Employment Services, in collaboration with the newly restructured career team, will assess and develop employment skills delivery to better serve a broad range of students. The new model will be implemented in 2002-03 and will be focused towards increasing student retention and meeting both the on-site and off-site career needs of students.

Student Life Objective 1.1.2.0.1: Staff members involved in Student Life will develop a training plan for student interns who will be available to offer campus tours and represent Rogue Community College at high school visitations by spring, 2002.
Student Services Goal 1.1.3: Student Services will develop activities and/or programs that will lead to an increase of at least 6 FTE division-wide.
Art Galleries Objective 1.1.3.0.1: The Galleries will participate in planning and researching on how current and upcoming gallery activities can be counted at FTE.

Discovery Programs Objective 1.1.3.0.1: Discovery Programs will collaborate with local domestic violence agencies and the corrections system to implement one class offering that is a collaborative effort between RCC and these organizations. The class will include self- assessment, career exploration, and educational goal setting. Using a Human Development (HD) number, the efforts will bring in at least 1 FTE in during one term of 2001-02.

Financial Aid Objective 1.1.3.0.1: Qualified Financial Aid Department staff will be given the opportunity to teach at least one HD class relevant to our field. (ex. financial management and budgeting, or scholarship search). If no classified staff volunteer, either the Assistant Director or the Associate Dean will teach the class.

Student Employment Objective 1.1.3.0.1: Student Employment Services, in collaboration with instructional departments, will develop and implement Vibrant Communities, an integrated service learning program. Service learning helps to strengthen retention and assist students build the job skills they need to be successful, encourage leadership, active citizenship and community involvement, as well as provide the relevancy of academic basics to the real world. In the first year, we expect at least 15 students to contribute at least 1,000 hours of total service to local nonprofit and governmental agencies while earnings college credit.

Student Employment Objective 1.1.3.0.2: Through more efficient utilization of faculty and staff, as well as possible new program introductions, Student Employment Services will increase the number of new students participating in Professional and Occupational Skills Programs to account for an increase of at least 6 FTE.

Student Life Objective 1.1.3.0.1: Student life staff members will develop curricula that will allow for cooperative education credit for students engaged as Student Life interns. Possible talent grants or tuition reimbursement money would be needed for these students.
1.2: The growth in services and instructional delivery will accommodate an additional 100 FTE, serving an additional unduplicated headcount of 400, in the year 2001-02.
Administrative Services Goal 1.2.1: Administrative Services will provide needed infrastructure support to assist in growth.
1.2.1.1: Administrative Services will provide additional on-line services to provide easier access for students and staff to College services.
Business and Community Learning Services Goal 1.2.1: Expand divisional learning services.
1.2.1.1: BCLS will expand its divisional learning services to accommodate 497 FTE in 2001-02.
Developmental Studies Goal 1.2.1: Developmental Studies will increase FTE over 2000-01 by 1.5%, an overall increase of 18 FTE, by creating new programs, expanding existing programs and improving the quality of services to meet the needs of basic skills students, developmental education students, and credit-enrolled students accessing the tutoring centers.
ABE / GED Objective 1.2.1.0.1: The ABE Department will collaborate with Head Start, Transiciones Program and public schools to provide family literacy programs in both Josephine and Jackson Counties to increase FTE by 1.0.

ABE / GED Objective 1.2.1.0.2: By September 2001 the ABE and Developmental Education departments will implement new tracker program for all Developmental Studies program to more accurately capture FTE.

ABE / GED Objective 1.2.1.0.3: The ABE Department will develop new self-paced and group delivered basic computer literacy skill instruction curriculum in ABE by Fall 2001 to increase FTE by 1.0.

ABE / GED Objective 1.2.1.0.4: By Winter 2002, the ABE Department will implement two video broadcast series, “On Common Ground” and “GED 2002” and generate 2.5 new FTE.

ABE / GED Objective 1.2.1.0.5: The ABE Department will expand the College Connections class and other ABE transitional activities to recruit an additional 20 students enrolling in college credit courses from the ABE program by June 30, 2002.

Developmental Education Objective 1.2.1.0.1: The Developmental Education Department will schedule DE classes for capacity enrollment to increase FTE by 4 FTE.

Developmental Education Objective 1.2.1.0.2: The Developmental Education Department will increase tutoring center FTE by 5 through increased internal marketing activities.

Developmental Education Objective 1.2.1.0.3: The Developmental Education Department will develop and offer two new online DE courses by the end of Spring 2002 to increase FTE by 4.

Developmental Education Objective 1.2.1.0.4: By Spring 2002 the Developmental Education Department will expand staffing in the tutoring centers and computer labs to have coverage by trained staff during all open hours.

Developmental Education Objective 1.2.1.0.5: By September 2001 the ABE and Developmental Education departments will implement new tracker program for all Developmental Studies program to more accurately capture FTE.
Human Resources & College Advancement Goal 1.2.1: The division will expand the services it provides throughout the district, to the public and to the various departments of the college.
Human Resources Goal 1.2.1.0.1: Human Resources will expand staff and services to accommodate increased growth of RCC.
1.2.1.0.1.1: Develop budget for benefits person.
1.2.1.0.1.2: Consolidate benefits by hiring a full-time benefits person in the Human Resources department.
1.2.1.0.1.3: Reorganize workload of existing Human Resources staff.
Instructional Services Goal 1.2.1: The Instructional Division will grow by an additional 100 FTE in services and instructional delivery in the year 2001-02.
1.2.1.1: The Instructional Division will further optimize the course offering schedule by 5% by reducing individual offerings, folding classes, and increasing class size. In doing so it will reduce part-time faculty costs by at least $200,000.
1.2.1.2: The Instructional Division will increase average class size by 10%, or from 18.13 to 20 students.
1.2.1.3: The Instructional Division will increase its distributed learning offerings by approximately 5% from the 2000-2001 baseline.
Long-Range Goal 2: The college will pursue additional sources of funding.
Administrative Services Goal 2.0.1: Administrative Services will provide needed infrastructure support to assist in the pursuit and tracking of additional funding.
2.0.1.1: The current account structure will be expanded to better track various funding sources such as intra-college, grants and self-support.
2.1: The amount of funding coming from non-traditional sources such as grants, private sources and collaborative efforts, will increase over 1999-00’s baseline by 10% in 2001-02.
Business and Community Learning Services Goal 2.1.1: Pursue additional sources of funding.
2.1.1.1: The amount of funding coming from non-traditional sources such as grants, private sources, and collaborative efforts will increase to $1,130,760 in 2001- 02.
Developmental Studies Goal 2.1.1: Developmental Studies will increase the amount of funding coming from non- traditional sources such as federal and private grants, services to other business, agencies, and institutions by $300,000 over 1999-00 level.
ABE / GED Objective 2.1.1.0.1: The ABE Department will participate in Title III grant proposal to secure grant funding for distributed learning DE courses and online tutoring lab.

ABE / GED Objective 2.1.1.0.2: The ABE Department will secure grant funding for English Literacy (EL) Civics grant by Fall 2001.

ABE / GED Objective 2.1.1.0.3: The ABE Department will secure grant funding for Even Start Family Literacy grant by Fall 2001

Developmental Education Objective 2.1.1.0.1: The Developmental Education Department will implement a process for collecting testing fees from business, agency, and other organizational clients.

Support Services Objective 2.1.1.0.1: The Support Services Department will participate in a FIPSE Grant with the Federal Post-It Project for students with disabilities.
Instructional Services Goal 2.1.1: The Instructional Division will pursue other sources of funding from non- traditional sources.
2.1.1.1: The Instructional Services Division will participate with other areas of the campus in pursuing at least three (3) significant grant opportunities during the 2001-2002 year.
2.2: The college will develop a strategy for a successful bond levy for 2002-05.
Administrative Services Goal 2.2.1: Administrative Services will provide needed infrastructure to support the College’s bond effort.
2.2.1.1: Admin Services will research and work with Bond Counsel to ascertain appropriate procedures are followed in the pursuit of the bond effort.
Business and Community Learning Services Goal 2.2.1: Pursue additional sources of funding.
2.2.1.1: BCLS will aggressively pursue additional funding for infrastructure for a third campus to assist the college in its bond levy and other funding opportunities.
2.3: The college will involve the RCC Board, students and college leadership committees in development of a legislative strategy for the 2003 session for enhanced funding of Rogue Community College.
Instructional Services Goal 2.3.1: The Instructional Division will work with others to find enhanced funding for Rogue Community College.
2.3.1.1: Faculty and staff of the Instructional Services Division will collaborate with other areas of the college in designing a strong legislative strategy for the 2003 session for enhanced funding of Rogue Community College.
2.4: Through a collaborative effort among the RCC Foundation, volunteers, college faculty, staff and students, a community-wide capital campaign will be carried out throughout the district in 2001-04.
Administrative Services Goal 2.4.1: Admin Services will provide support for a community-wide capital campaign.
2.4.1.1: An easier-to-use and understand foundation accounting process will be implemented.
2.4.1.2: The College’s Web site will provide information relating to the campaign effort.
Long-Range Goal 3: The college will develop and maintain appropriate facilities throughout the district.
Administrative Services Goal 3.0.1: Administrative Services will assist with the development of and maintenance of appropriate facilities.
3.0.1.1: Information will be gathered regarding current and potential facilities.
3.0.1.2: A master facility plan for both counties will be developed.
3.0.1.3: Facility planning for both districts will be integrated.
3.1: RCC will continue to develop RVC as a major urban campus in downtown Medford, with a library expansion effort implemented jointly with Jackson County by the end of the year 2002.
Administrative Services Goal 3.1.1: Collaborative efforts will be continued with the library to develop master plan as relates to RCC.
3.1.1.1: The Web site will post photographs of the new library at various development stages as information for staff, students, and the community.
Business and Community Learning Services Goal 3.1.2: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodations for BCLS activities.
3.1.2.1: Continue to expand deliveries of training programs in downtown Medford for 2001- 02.
Instructional Services Goal 3.1.1: The Instructional Division will continue to develop RVC as a major urban campus in downtown Medford, and work with Jackson County on a library expansion effort.
3.1.1.1: The Instructional Division will lead a joint library expansion effort with Jackson County scheduled for completion by the end of 2003.
3.2: Facilities in Josephine County will be enhanced. A master planning effort for facilities in Josephine County, including a high-quality downtown facility and improvements to the Redwood Campus will be initiated by Spring 2002.
Business and Community Learning Services Goal 3.2.1: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodations for BCLS activities.
3.2.1.1: In collaboration with partner agencies, the College will develop a One-Stop Center in Grants Pass that may include facilities and services for RCC workforce training, business development, community education, developmental studies, student access, services, etc. by December 2004.
Developmental Studies Goal 3.2.1: Developmental Studies will support the college-wide efforts to develop a plan for a comprehensive downtown facility in Grants Pass that would include facilities and services for ABE/GED/ESL and DE activities.
ABE / GED Objective 3.2.1.0.1: The Josephine County ABE Director and Associate Dean of Developmental Studies will participate with other divisions and workforce partners to begin discussions on a long range plan for a comprehensive downtown educational facility that would house the alternative education DEPOT program and ESL classes.
Human Resources & College Advancement Goal 3.2.1: The division will respond to growing demand for its services by increasing access to full service locations in Jackson and Josephine Counties.
Community Relations Goal 3.2.1.0.1: To understand and serve the needs of Rogue Community College customers.
3.2.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
3.2.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
3.2.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
3.2.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Human Resources Goal 3.2.1.0.1: Human Resources will improve service and improve efficiencies by reconfiguring Human Resources department facilities.
3.2.1.0.1.1: Co-locate with similar services, e.g. student employment; community relations; benefits/risk management; security/campus safety.
3.2.1.0.1.2: Combined with similar service areas, create a dedicated one-stop HR facility. Utilize shared common areas and functions for increased efficiency ( e.g. reception area interview rooms, office equipment, clerical staff, etc.).
Student Services Goal 3.2.1: Student Services will engage in a college-wide facilities planning effort for Josephine County and work towards facility consolidation and increased community access to services downtown Grant Pass.
Art Galleries Objective 3.2.1.0.1: The Galleries’ staff in Josephine County will participate in the planning process by attending meetings and gathering input. The degree of success will be measured by effective development of a solid plan based on real needs.

Discovery Programs Objective 3.2.1.0.1: Discovery Programs coordinator and manager will participate in a Student Services planning effort that involves increased usage of downtown Grants Pass facilities. The Josephine County Transiciones class will meet downtown if an adequate childcare facility can be arranged.

Student Life Objective 3.2.1.0.1: Student life members under the leadership of ASRCC will coordinate a student forum once or twice by the end of winter, 2002 to receive input regarding service delivery for a facility in downtown Grants Pass.
3.3: A third campus will be developed by 2004-2005, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1000 FTE.
Business and Community Learning Services Goal 3.3.1: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodations for BCLS activities.
3.3.1.1: Work with Table Rock Campus Development Team to refine the plan for funding construction of new facilities and implementation of new program delivery at TRC during the following 2-3 years, pending the approval of the Enhanced Use Agreement at the VA Domiciliary or location of another site for the Table Rock Campus.
Developmental Studies Goal 3.3.1: Developmental Studies will support the college efforts to collaborate with college divisions and partner agencies to develop a third campus in White City that will include facilities and services for divisional activities
ABE / GED Objective 3.3.1.0.1: The ABE and DE programs will continue to review usage levels for basic skill learning center activity and DE course and tutoring activity to determine the appropriate program activity level at White City.

ABE / GED Objective 3.3.1.0.2: The Director of ABE for Jackson County will participate as a member of the Table Rock Campus Development Team in the college collaborative planning efforts to develop a plan and funding for a third major campus in Jackson County during the next two to three years.

Developmental Education Objective 3.3.1.0.1: The ABE and DE programs will continue to review usage levels for basic skill learning center activity and DE course and tutoring activity to determine the appropriate program activity level at White City.
Instructional Services Goal 3.3.1: A third campus will be developed in White City by 2004-2005, as per the Enhanced Use Agreement with the Department of Veteran’s Affairs, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development, including sufficient facilities to accommodate 1000 FTE.
3.3.1.1: The Instructional Division leadership will work with other areas of campus to plan for expansion that will emphasize technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1000 FTE.
Student Services Goal 3.3.1: Student Services will initiate cost-effective yet appropriate service levels to meet the current needs of technical students at the WFTC as well as continue cooperative planning to meet future development.
Financial Aid Objective 3.3.1.0.1: In order to assign appropriate levels of staff related to comprehensive student services, all areas of our division will review student and program needs and demographic and enrollment profiles through available databases by conclusion of Winter Term 2002. Projected staffing plans, based on data collection and details will be drafted by conclusion of Spring Term 2002.

Student Employment Objective 3.3.1.0.1: Student Employment Services will provide appointment based advising Wednesday mornings for Professional and Occupational Skills Training Programs at the Workforce Training Center Usage data for 2001-02 will be collected and analyzed to determine appropriate ongoing staffing levels within budget constraints.
Long-Range Goal 4: Beyond campus-based programs, the college will expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.1: The college will provide or seek means to expand business development support services in both counties.
Business and Community Learning Services Goal 4.1.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.1.2.1: BCLS will expand business development support services in both counties.
Instructional Services Goal 4.1.1: The Instructional Division will work with others to seek means to expand business development support in both counties.
4.1.1.1: The Instructional Division will implement its operating partnership agreement designed to utilize instructional division assets to expand business development support services in both counties, including distance learning.
4.2: The college will collaboratively support planning and development of services to implement the Workforce Investment Act regionally and statewide.
Business and Community Learning Services Goal 4.2.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.2.2.1: BCLS will continue to support planning and development of services to implement the Workforce Investment Act regionally and statewide.
Developmental Studies Goal 4.2.1: As the Title II service provider in the region, the Developmental Studies ABE program will collaborate with the local WIB through the Rogue Valley Workforce Development Council to provide information on basic skills services available to workforce partners in the region and provide the local WIA board with performance data on basic skill improvement for regional WIA reports.
ABE / GED Objective 4.2.1.0.1: The ABE directors will provide basic skills schedules every term to the ERC and other WIA partners.

ABE / GED Objective 4.2.1.0.2: The ABE directors will provide year-end Title II performance measures data for inclusion into Title I yearly reports.
Instructional Services Goal 4.2.1: The Instructional Division will support planning and development of services to implement the Workforce Investment Act.
4.2.1.1: The Instructional Division will continue its collaboration with the regional Workforce Investment Activities by increasing the number of registered WIA programs by 10% above the 2000-2001 baseline.
4.3: The college will provide or seek means to expand workforce-training services throughout the district.
Business and Community Learning Services Goal 4.3.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.3.2.1: BCLS will continue to expand workforce training services throughout the district.
Developmental Studies Goal 4.3.1: Developmental Studies will collaborate with BCLS to provide assessment and instruction targeting workforce basic skill development.
ABE / GED Objective 4.3.1.0.1: The Jackson County ABE Director will participate in a cross-divisional team to develop a workforce assessment and basic skills instruction based upon the WorkKeys system.

ABE / GED Objective 4.3.1.0.2: By September 2001, the ABE Department will train two faculty as work support specialists who will help referred JOBS clients identify their individual learning/working styles and difficulties, and implement adaptations they can make to be more successful in learning and working environments.

ABE / GED Objective 4.3.1.0.3: The ABE Department will collaborate with BCLS and one business to provide employer-supported ABE on-site instruction by Winter 2002.
4.4: The college will maintain and expand community-learning centers providing opportunities for basic skills and other learning services throughout the district at strategic locations.
Business and Community Learning Services Goal 4.4.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.4.2.1: BCLS will continue to expand offerings at community learning centers throughout the district.
Developmental Studies Goal 4.4.1: Developmental Studies will partner with regional business and organizations to maintain viable programs in community-learning centers.
ABE / GED Objective 4.4.1.0.1: By Fall 2001 the ABE Department will, if demand warrants and the budget is available, add two additional hours per week of instruction at the new Josephine County Jail and at the Talent Work Center.
Instructional Services Goal 4.4.1: The Instructional Division will work to provide opportunities for basic skills and other learning services throughout the district.
4.4.1.1: The Instructional Division will work collaboratively with other areas of the college using grant funding to begin implementing four (4) multi-modal Teaching Learning and Support Centers throughout our two-county district across the next five years.
Long-Range Goal 5: A distinctive program base will be defined and developed at each college campus.
5.1: The college will begin implementation of a distinct program location strategy, in fall 2001, to strengthen vocational training and program identities at the Redwood Campus, Riverside Campus and the third campus to be developed in Jackson County.
Business and Community Learning Services Goal 5.1.1: Support the distinctive progream bases at the third campus and will locate our programs based on the specific needs of the community and the infrastructure available.
5.1.1.1: BCLS will continue to support development of short-term vocational training related to industry and the third campus.
Human Resources & College Advancement Goal 5.1.1: The division will provide comprehensive, efficient, high-quality service on behalf of the internal and external customers it serves.
Community Relations Goal 5.1.1.0.1: To understand and serve the needs of Rogue Community College customers.
5.1.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
5.1.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
5.1.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
5.1.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Community Relations Goal 5.1.1.0.2: To improve the effectiveness of college marketing efforts and events.
5.1.1.0.2.1: The Community Relations Team will collaborate in the development of marketing and Communications plan.
5.1.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
5.1.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Instructional Services Goal 5.1.1: The Instructional Division will implement a distinct program location strategy to strengthen vocational training and program identities at RWC, RVC, and at a third campus.
5.1.1.1: The Instructional Division’s PN program will complete a successful accreditation process with the Oregon State Board of Nursing.
5.1.1.2: The Instructional Division will begin development of a degree in Horticultural Science with an appropriate career ladder and options
5.1.1.3: The Instructional Division’s Early Childhood Education program will pilot an on- line delivery of its entry-level CDA curriculum.
5.1.1.4: The Instructional Division will begin development of E-Commerce curriculum.
Long-Range Goal 6: The college will maintain quality programs, services and affordable access.
Administrative Services Goal 6.0.1: Admin Services will assist with making sure the College is utilizing its resources to the best extent possible in order to keep costs down.
6.0.1.1: Admin Services will look at fixed costs to evaluate different alternatives in regards to facility usage, utility costs, copiers, telephones and employee benefit costs.
Developmental Studies Goal 6.0.1: Developmental Studies will strengthen the quality of its services to students through staff training and measurement of student satisfaction of those services.
GED Testing Objective 6.0.1.0.1: By December 2001, GED testing staff will be trained in the new GED 2002 testing requirements to ensure a smooth transition from the previous test and curriculum.

GED Testing Objective 6.0.1.0.2: Beginning in January 2002, students taking the GED exam will complete a survey about the quality of services provided for obtaining GED information, signing up for the GED, taking the test, and obtaining test results. The results of the surveys will be used to make any needed process improvements.
6.1: The college will manage processes necessary to achieve increased effectiveness of service delivery while maintaining or improving efficiency and cost savings. President’s Council will select two to six critical processes annually and implement appropriate improvement efforts with progress reports to PC at designated intervals.
Business and Community Learning Services Goal 6.1.2: Maintain quality programs, services, and affordable access.
6.1.2.1: BCLS will manage and develop processes, programs, and services that are efficient, affordable, effective, and responsive.
6.2: Rogue will maintain interdivisional planning efforts to improve student satisfaction rating regarding access to information about RCC to achieve a 4% improvement between the Riverside and Redwood campuses by winter of 2001, and parity by winter 2002.
Administrative Services Goal 6.2.1: Admin Services will support efforts to improve student access.
6.2.1.1: Admin Services will support efforts to improve student access by providing additional on-line services.
Business and Community Learning Services Goal 6.2.2: Maintain quality programs, services, and affordable access.
6.2.2.1: BCLS will continue to respond to student satisfaction surveys.
Student Services Goal 6.2.1: Student Services will strengthen and focus its measurement of student satisfaction and/or dissatisfaction through the use of improved survey tools and analysis of district and campus demographics in order to directly affect the quality and quantity of services to students.
Art Galleries Objective 6.2.1.0.1: The Galleries will continue to monitor viewer feedback through surveys, direct feedback and guest book visitor comment. Changes will be considered as appropriate.

Counseling Objective 6.2.1.0.1: Counseling is committed to quality service and are interested in becoming aware of gaps in service. Towards this, a needs assessment survey to identify gaps in expected and experienced services will be created and completed by 50% of all students who use our services in fall and wintger terms of the 2001- 2002 academic year with a summary provided in spring term. Student evaluations will be created for counseling staff, programs and processeses by spring 2002.

Discovery Programs Objective 6.2.1.0.1: Discovery Programs will arrange for media coverage (at least one newspaper article) and one on-campus reception in each county during the 01-02 academic year to publicize classes and services.

Discovery Programs Objective 6.2.1.0.2: Discovery Programs will continue to conduct and gather 6 month and 1-3 year follow-ups of our students surveying their current activities, employment, and educational successes during the 01-02 academic year.

Discovery Programs Objective 6.2.1.0.3: The Discovery Programs coordinator will submit one question to the student satisfaction survey in 01-02, conducted by the college, asking if students were aware of available services and if they were satisfied with the classes and programs offered. These responses will be collated and compared with other student service categories.

Enrollment Services Objective 6.2.1.0.1: To efficiently distribute staff workloads at all sites and more effectively serve students, Enrollment Services will work with the IT department to design and implement a document routing system.

Enrollment Services Objective 6.2.1.0.2: Enrollment Services will work with the IT Department to design and implement Intranet and/or RogueNet forms for use by faculty and staff.

Student Employment Objective 6.2.1.0.1: Student Employment Services will develop a student and business satisfaction report for experiential learning sites that will identify gaps between student and employer expectations. A programmatic response will be developed, in conjunction with the CWE advisors team, to increase satisfactory ratings by 10%.

Student Life Objective 6.2.1.0.1: The student satisfaction survey from winter, 2001 will identify baseline data for student life components. The Student Life Task Force will develop a plan to address dissatisfaction of students and try to implement improvements as staffing permits. The student satisfaction survey, winter 2002 will be the measurement
6.3: The college will implement a review of issues identified in the Student Satisfaction Survey related to the RCC Riverside Campus with a report to President’s Council by fall 2001.
Administrative Services Goal 6.3.1: Administrative Services will review and respond timely to suggestions regarding Administrative Service functions from the student satisfaction survey.
6.3.1.1: Admin Services will follow-up within 1 month after the survey is received with either action or response as appropriate.
Instructional Services Goal 6.3.1: The Instructional Division will review issues identified in the Student Satisfaction Survey related to RVC with President's Council.
6.3.1.1: The Instructional Division will work with Student Services and others areas of the college to review issues identified in the Student Satisfaction Survey related to the RCC Riverside Campus with a report to President’s Council by fall 2001.
6.4: The result of the 2000-01 institutional self-study will be a favorable and successful accreditation outcome in fall 2001.
Instructional Services Goal 6.4.1: The Instructional Division, with the Accreditation Liaison Officer, will work towards a favorable and successful accreditation outcome.
6.4.1.1: The Instructional Division will work with other areas of the college to assure that the result of the 2000-01 institutional self-study will be a favorable and successful accreditation outcome in Fall 2001.
Long-Range Goal 7: The college will increase its efforts to recognize and serve a more diverse community.
Human Resources & College Advancement Goal 7.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies.
Community Relations Goal 7.0.1.0.1: To understand and serve the needs of Rogue Community College customers.
7.0.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
7.0.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
7.0.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
7.0.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Community Relations Goal 7.0.1.0.2: To reflect the diversity of RCC students and the community in college publications, marketing, and events.
7.0.1.0.2.1: The Community Relations Team will research and collaborate with appropriate organizations to improve the depiction of the region’s diversity in college publications and events.
7.0.1.0.2.2: Through college publications and events, the Community Relations Team will reflect the college’s culturally diverse student body.
Human Resources Goal 7.0.1.0.4: Human Resources department will contribute to the development of college-wide baseline data.
7.0.1.0.4.1: Develop data-base on staffing levels by type of employment and by year.
7.0.1.0.4.2: Prepare regular reports for President’s Council and Board of Education.
7.0.1.0.4.3: Conduct periodic salary surveys to compare regional averages to college salary schedules.
7.1: Baseline data, such as regional demographics, current staffing levels and service will be developed.
Administrative Services Goal 7.1.1: Admin Services will collaborate with other divisions.
7.1.1.1: Admin Services will collaborate with other divisions in regards to the development of a system for data collection.
7.2: The college will assign appropriate staff support to the development of the multi-cultural community at RCC.
Administrative Services Goal 7.2.1: Admin Services will support the development of the multi-cultural community at RCC.
7.2.1.1: Admin Services will develop an alternate web site that is written in Spanish.
Instructional Services Goal 7.2.1: The Instructional Division will participate in the development of a multi- cultural community at RCC.
7.2.1.1: The Instructional Division will continue to work projects such as La Puerta De Su Futuro, the International Education Committee and other campus efforts to encourage the development of the multicultural community at RCC.
Student Services Goal 7.2.1: The Dean of Student Services, as the new administrative liaison to the Cultural Diversity Task Force, has designated classified, faculty and management representatives from the division to assist in the development and implementation of a diversity plan with the goal of increasing student and staff awareness and appreciation of diversity issues.
Administration Objective 7.2.1.0.1: Student Services Administration will promote student success through equity in access and support by actively organizing the Multicultural Student Center and by increasing infusion of diversity issues into existing courses. Continue working on a campus-wide survey to find out what is already being done and use those courses/programs as models. Provide assistance, perhaps through TLC, to instructors/programs, including more diversity components in courses/programs.

Administration Objective 7.2.1.0.2: Identify current district demographics and determine whether the make-up of RCC staff is consistent with the demographics of our student population and the community at large.

Art Galleries Objective 7.2.1.0.1: The Galleries will continue to plan and mount educational exhibits, which increase and expand our knowledge of other cultures. This will occur in the annual calendar and visitor feedback and attendance will be the measure for success.

Discovery Programs Objective 7.2.1.0.1: The Discovery Programs coordinator will serve on the Cultural Diversity Task Force for the 2001-2002 academic year. Events or other activities sponsored by the task force will be advertised directly to enrolled and past participants.

Student Life Objective 7.2.1.0.1: Student Life programs will sponsor 10 students to attend the Oregon Diversity Institute in fall, 2001. Depending upon staff and student availability those attending will work towards creating a cultural forum where educational presentations or “fishbowl” discussions will be made at both RVC and RWC. At least one follow-up activity will take place by spring, 2002. This objective will be measured by attendance at ODI and attendance at the cultural forum activities on campuses

Student Life Objective 7.2.1.0.2: The Hispanic Matrix, which identifies a broad range of RCC programs and services for the Hispanic community, will be formally published in both English and Spanish and be distributed to a wide range of service agencies in both Josephine and Jackson counties
7.3: The college will increase the number of multi-cultural students recruited and retained to more adequately reflect the needs of our region.
Business and Community Learning Services Goal 7.3.2: Continue to support the college in its efforts to recognize and serve a more diverse community.
7.3.2.1: BCLS will offer trainings in Spanish for High School Driver Training, computer training, and pesticide training courses; will increase distance learning offerings; and will expand services in the Illinois Valley
Developmental Studies Goal 7.3.1: Developmental Studies staff will participate in divisional and cross-divisional activities to develop and implement plans to increase the number of multi- cultural students recruited and retained in divisional programs.
ABE / GED Objective 7.3.1.0.1: By January 2002, the ABE Department will develop a unified marketing plan for ABE programs that is appropriate for each community, with emphasis on recruiting and marketing to the Hispanic population.

ABE / GED Objective 7.3.1.0.2: The ABE Department will work with Human and Community Relations staff to publish at least two “human interest” articles or ABE program cultural events in the LOG or other RCC publications describing the diversity of the students participating in the program.

ABE / GED Objective 7.3.1.0.3: The ABE Directors in Josephine and Jackson Counties will provide revised information per term about ABE staff and services to update the Hispanic matrix that describes a broad range of RCC programs and services.
Long-Range Goal 8: The college will develop and maintain strong collaborative partnerships within our internal and external communities.
Human Resources & College Advancement Goal 8.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies.
Human Resources & College Advancement Goal 8.0.2: The division will continue to assess its procedures, assignments, and responsibilities to increase effectiveness and enhance customer service.
8.1: The college will encourage collaborative ventures and will annually compile a public report on such efforts.
Business and Community Learning Services Goal 8.1.2: Develop and expand collaborations with individuals and groups in our communities and within the college.
8.1.2.1: Continue collaborative efforts with Instructional Services and Developmental Studies and develop new collaborative relationships with other RCC divisions as needed in 2001-02.
Instructional Services Goal 8.1.1: The Instructional Division will participate in collaborative ventures and compile a public report on such efforts.
8.1.1.1: The Instructional Division will compile in February 2002 the annual advisory committee master report as a contribution to the college public review of collaborative partnerships within our region.
8.2: An inter-divisional task force will pilot a regional Joint Certificate of Advance Mastery (CAM) project with all interested school districts with a progress report to RCC Board.
Instructional Services Goal 8.2.1: The Instructional Division will participate in piloting a regional Joint Certificate of Advanced Mastery (CAM) project with school districts.
8.2.1.1: The Instructional Division through its Outreach Office will work to develop a regional Certificate of Advance Mastery (CAM) project with all interested school districts with a progress report to the RCC Board.
8.3: The college will expand/increase collaborative new training and other ventures across departments/divisions to the community at large.
Administrative Services Goal 8.3.1: Admin Services will collaborate with other departments/divisions to benefit the College as a whole.
8.3.1.1: Business Services and Enrollment Services will explore the possibility of establishing a “One-Stop” capability for students in the areas of Registration and Cashiering.
8.3.1.2: Auxiliary Services will collaborate with Instructional and Student Services divisions to further pursue the possibilities towards developing Child Care opportunities in both Josephine and Jackson counties.
8.3.1.3: All Admin Services departments are looking at ways to cross train and assist in staff development with goal of enhancing abilities to perform multi-function tasks. For example, the Communications position will serve as back up to the Network Administrator.
8.3.1.4: Admin Services will work with Human Resources to develop a collaborative method of a more streamlined delivery of employee benefits and worker comp processing.
Business and Community Learning Services Goal 8.3.1: Develop and expand collaborations with individuals and groups in our communities and within the college.
8.3.1.1: Strengthen the collaborative process for launching or expanding training ventures jointly with other RCC divisions.
Developmental Studies Goal 8.3.1: Developmental Studies will expand/increase instruction and services within the community college and in the region.
ABE / GED Objective 8.3.1.0.1: The ABE Department will continue to update and review mutually agreed upon guidelines to providing contracted basic skills instruction in collaboration with BCLS Contracted Training Department.

Administration Objective 8.3.1.0.1: By July 2001, the Dean of Developmental Studies will collaborate with SOREC partners and the RCC JOBS Director to implement the revised JOBS Services contract.
Long-Range Goal 9: The college will strengthen its communication and participatory decision-making processes.
9.1: Deliberative bodies such as President’s Council, Executive Team, and/or Divisional Councils will develop three new mechanisms for college-wide communications in 2001-02.
Administrative Services Goal 9.1.1: Admin Services will continue to use the Budget Oversight Committee or related appropriate disappearing task forces as a feedback mechanism to Administrative Services processes.
Administrative Services Goal 9.1.2: Admin Services will continue to work with the president’s office in posting minutes of various meetings as well as keeping the president’s Web site updated with the latest legislative information.
Business and Community Learning Services Goal 9.1.2: Improve communication processes for the division.
9.1.2.1: There will be a quarterly review of internal and campus decision-making processes with all division members.
Developmental Studies Goal 9.1.1: The Developmental Studies Management Team will increase its communication with other RCC divisions by including representation from those areas on that team by October 2001.
Administration Objective 9.1.1.0.1: By September, 2001, Developmental Studies Administration will recruit staff representation from each division to be on the Developmental Studies Management Team.
9.2: President’s Council will annually review the effectiveness and appropriate role of the various college committees.
Long-Range Goal 10: The college will increase efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
Administrative Services Goal 10.0.1: Admin Services will increase efforts to enrich student lives.
10.0.1.1: A Spanish web site will be developed.
10.0.1.2: A “one-stop” function for Cashiering and Registration activities will be explored.
10.0.1.3: Additional Childcare availability for Josephine and Jackson counties will be explored.
10.0.1.4: Additional on-line services will be provided.
10.1: A thorough Student Life Development Plan, developed in 2000-01, will be implemented as appropriate beginning in fall of 2001. The plan will include program development, cultural activities, representation, budget, staffing, and campus safety for a two-county college operation. The plan will be reviewed annually and measured against the student satisfaction survey results.
Student Services Goal 10.1.1: Student Services will create a Student Life department within the division that will utilize a variety of resources and activities to improve overall satisfaction, involvement and retention of students.
Art Galleries Objective 10.1.1.0.1: The Galleries will participate on the Student Life Task Force during the year 2001-02 to assist in the development of cultural opportunities within the Student Life plan.

Discovery Programs Objective 10.1.1.0.1: Discovery Programs will consider moving the Transiciones program into the Student Life component if the scope of this new area includes this type of program. The existing staff will work with Student Life staff to determine impacts if Transiciones is no longer affiliated with Discovery Programs.

Student Life Objective 10.1.1.0.1: The Student Life Task Force will meet monthly and develop program plans that address the student satisfaction survey of winter, 2001. Depending upon funding and staff a new Student Life mentorship program will be created by spring, 2002.
10.2: The current student rights and responsibilities statement will be more widely incorporated into all college processes and will be reviewed annually and updated as needed.
10.3: Appropriate campus committees and council will be encouraged to seek student input or representation and establish a baseline for future use.
Business and Community Learning Services Goal 10.3.2: Provide learning services that enrich, strengthen, and diversify the communities of the region and the quality of life for individuals throughout the district.
10.3.2.1: BCLS will strengthen advisory committee membership effectiveness by actively recruiting business and graduate student members.
Developmental Studies Goal 10.3.1: Developmental Studies will seek student input and feedback at the divisional level for use in program planning and improvement.
Administration Objective 10.3.1.0.1: By Fall 2001, Developmental Studies Administration will recruit a student representative to be on the Developmental Studies Management Team.
10.4: Student-administrative focus groups will meet quarterly to encourage student, staff, management, and faculty collaboration.
Student Services Goal 10.4.1: Student Services will facilitate student led focus groups to increase student participation in college governance and to assist students in fostering a better understanding of the college community.
Administration Objective 10.4.1.0.1: Student Services Administration will oversee Student-Administrative focus groups in the Student Center on both campuses to encourage student, staff, management, and faculty collaboration. These focus groups will be coordinated with the assistance of the ASRCC offices and will take place fall, winter and spring of the 2001-02 academic year. Using guest sign-in sheets, attendance will be the measurement of success

Discovery Programs Objective 10.4.1.0.1: Discovery Programs will facilitate one student focus group in each county during 2001-2002. Participants will include current and former students and groups will be lead by paid staff and/or student leaders. The results will be compared with information gathered during the 2000-2001 focus groups conducted by an SOU practicum student to determine if the new program design is meeting its intended outcomes.

Financial Aid Objective 10.4.1.0.1: Because access to financial assistance is a genuine and primary interest to many of our students, Financial Aid Office staff will participate with other Student Services departments in at least one focus group in order to keep abreast of the concerns and perceptions relative to the financial aid application process and will use information highlighted there to improve our communication/product, as appropriate.

Student Life Objective 10.4.1.0.1: ASRCC on both campuses will offer at least one “Meet the Deans” forum during the 2001-02 school year. Student attendance, evaluation, and response by administration will assess the success of the event.
10.5: Additional measurements of student involvement and satisfaction will be developed to complement the student satisfaction survey as measurement tools.
Administrative Services Goal 10.5.1: Admin Services will conduct surveys with students and staff to determine satisfaction with services provided by Administrative Services.
10.5.1.1: Admin Services will conduct a survey to staff to determine satisfaction with services provided by Administrative Services as a whole.
10.5.1.2: Business Services will review finance policies with students to determine alternatives.
Business and Community Learning Services Goal 10.5.2: Provide learning services that enrich, strengthen, and diversify the communities of the region and the quality of life for individuals throughout the district.
10.5.2.1: BCLS will use the results of student satisfaction surverys to strengthen and improve BCLS deliveries.
Instructional Services Goal 10.5.1: The Instructional Division will collaboratively develop additional measurements of student involvement and satisfaction to complement the student satisfaction survey.
10.5.1.1: The Instructional Division will work with the college’s Institutional Effectiveness Task Force and other areas of the college to create an additional measurement of student involvement and satisfaction to complement the student satisfaction survey as measurement tools.
Long-Range Goal 11: The college will increase efforts in alternative access and learning opportunities.
Human Resources & College Advancement Goal 11.0.1: Through the effective fulfillment of its responsibilities, the Division will play a lead role in strengthening and developing the quality of college staff and faculty.
Community Relations Goal 11.0.1.0.2: To improve the effectiveness of College marketing efforts and events.
11.0.1.0.2.1: The Community Relations Team will collaborate in the development of a marketing and communications plan.
11.0.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
11.0.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
11.1: The college will increase alternative delivery of services and courses at a growth rate of 10% per year, if warranted by market demand, for the period 2002- 2005 measured against 1999-2000 baselines.
Administrative Services Goal 11.1.1: Admin Services will provide the necessary infrastructure within available resources for Internet based classes.
Business and Community Learning Services Goal 11.1.2: Support the college's increased efforts in alternative access and learning opportunities.
11.1.2.1: BCLS will increase alternative delivery of services and courses at a growth rate of 1000% per year to 200 for 2001-02 and 10% per year thereafter.
Developmental Studies Goal 11.1.1: Developmental Studies will increase distributed learning services and courses by 5% per year, if warranted by market demand, for the period 2000-2005 measured against 1999-2000 baselines.
ABE / GED Objective 11.1.1.0.1: By January 2002, the ABE Department will implement a system for offering instruction and support for students viewing taped broadcast by 1) collaborating with the Media Department and SOPTV and PBS to broadcast “On Common Ground” video series, 2) providing supportive instructional materials and communication links for registered ABE students viewing the video series, and 3) developing guidelines for tracking home study/distance learning ABE students viewing the video series for FTE.

ABE / GED Objective 11.1.1.0.2: By Winter 2002, the ABE Department will implement a system for offering instruction and support for students viewing taped broadcast by 1) collaborating with the Media Department and SOPTV and PBS to broadcast the new GED 2002 video series, 2) providing supportive instructional materials and communication links for registered ABE students viewing the video series, and 3) developing guidelines for tracking home study/distance learning ABE students viewing the video series for FTE.

Developmental Education Objective 11.1.1.0.1: By December 2001, a task force headed by the Associate Dean of Developmental Studies will identify future needs and develop a plan to meet the testing demands for distributed learning credit classes.
Instructional Services Goal 11.1.1: The Instructional Division will increase alternative delivery of services and courses.
11.1.1.1: The Instructional Services Division, through its Instructional Media Department, will initiate steps in conjunction with grant dollars to increase alternative delivery of services and courses at a growth rate of 10% per year, if warranted by market demand, for the period 2002-2005 measured against 1999- 2000 baselines.
Student Services Goal 11.1.1: Student Services will develop a model for a holistic approach to the recruitment and retention of students particpating in the distributed learning environment that may include a combination of self-assessment and direct services.
Counseling Objective 11.1.1.0.1: Since we believe that the Human Development department can positively impact the developing stuy or Web by spring 2002. dent through distributed learning opportunities, one new course will be offered via telecourse

Enrollment Services Objective 11.1.1.0.1: In order to meet the increased demand for web services, Enrollment Services will work with the Counseling Department and the Internet Department to enhance the Student Resources web page. Additions and improvements will include on-line admission form; student policy indes; term calendar of student events; on-line tutorial for Internet registration; underage student information link on Web page; on-line forms for student use; advising services and retention.

Financial Aid Objective 11.1.1.0.1: The Financial Aid Department is currently accessible to students in distance education classes through FAFSA-on-the-Web, and our own student information kiosk on our web page. We also have links to scholarship search engines and on-line scholarship and loan applications. During 2001-2002, the department will access the need for additional on-line services for students enrolled in distributed learning by surveying the FA students who enrolled in classes delivered over the Internet.

Student Life Objective 11.1.1.0.1: ASRCC will work collaboratively with Computer Services to plan the creation of “virtual RCC Clubs.”
11.2: The college will determine the needs of, and increase opportunities for, those with learning disabilities and other special needs.
Administrative Services Goal 11.2.1: Admin Services will increase opportunities for those with Learning disabilities and other special needs.
11.2.1.1: The RCC Web site will be ADA compliant.
11.2.1.2: Facilities will be continually assessed for opportunities to provide better accessibility and barrier removal.
Business and Community Learning Services Goal 11.2.2: Support the college's increased efforts in alternative access and learning opportunities.
11.2.2.1: BCLS will be an active participant in providing services for those with learning disabilities and other special needs.
Developmental Studies Goal 11.2.1: Developmental Studies will continue to work collaboratively with Student Services, instructional faculty and other RCC staff to share responsibility and resources insuring that students are able to access disability services resources and receive equal opportunity to participate in college programs and services.
Support Services Objective 11.2.1.0.1: The Support Services Department will increase clerical support to Jackson County Support Services office from .5 to 1. FTE by September 2001 to increase service level needed by increased student demand at RVC.

Support Services Objective 11.2.1.0.2: The Support Services Department will increase .6 FTE Jackson County Support Services Advisor to 1.0 Full Time Faculty by September 2001 to increase service level needed by increased student demand at RVC

Support Services Objective 11.2.1.0.3: The Support Services Department will increase general fund commitment to Support Services budget with a corresponding reduction of Carl Perkins grant budget allotment by at least 20% for 2001-2002.

Support Services Objective 11.2.1.0.4: By Winter 2002 the Support Services Department will revise Adaptive Tech Specialist job description to address evolving college needs of adaptive tech services in both counties.

Support Services Objective 11.2.1.0.5: The Support Services Department will review organization of Support Services for restructuring faculty and management responsibilities to more efficiently and effectively serve increased student demand and submit the report to the dean by Spring, 2002.

Support Services Objective 11.2.1.0.6: The Support Services Coordinator will participate as a member of the RCC ADA Committee to develop institutional guidelines for serving students with disabilities.
Student Services Goal 11.2.1: Student Services will continue to work collaboratively with disability services to share responsibility and resources insuring that students who self- identify as eligible for services under the Americans with Disability Act of 1990 receive equal opportunity to particpate in college programs and activities.
Art Galleries Objective 11.2.1.0.1: The Galleries have a series of exhibits designed to create awareness and understanding of disabilities planned for fall 20-01. The exhibits include community participation, education, ASRCC participation as well as fine art about disabilities. The success of the exhibits will be measure through visitor feedback and attendance.

Counseling Objective 11.2.1.0.1: The counseling department will continue to assess the cost-benefit of testing services provided to students with disabilities as well as identify and compare their services to that of other community agencies or practitioners.

Discovery Programs Objective 11.2.1.0.1: Discovery Programs will continue to use Carl Perkins grant dollars to serve the needs of special populations at RCC. Grant dollars will be used to assist low-income students with financial assistance for childcare, travel, tuition, and book costs.

Discovery Programs Objective 11.2.1.0.2: Approximately ninety Discovery Program students will benefit from the introduction to the concept of learning styles and an introduction of the services of the learning center. Instructors for HD80 are responsible for integrating this into their curriculum.
Long-Range Goal 12: The college will improve the quality of its staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
Developmental Studies Goal 12.0.1: Developmental Studies will continue to improve the quality of its staff and faculty by hiring, developing, and ensuring that staff members have the competencies to effectively perform their work.
ABE / GED Objective 12.0.1.0.1: At least 20 ABE staff will participate in the state sponsored basic skills conference in August 2001.

ABE / GED Objective 12.0.1.0.2: By November 2001, four ABE faculty will participate in state training on the new GED curriculum and assist other faculty to revise their instruction to meet the new curriculum standards.

ABE / GED Objective 12.0.1.0.3: By Spring 2002, the ABE Department will support participation of two clerical staff in state TOPS training to update their knowledge of new system processes.

ABE / GED Objective 12.0.1.0.4: By May 2002 four faculty in the ABE Department will participate in statewide secondary standards project and use that information to update local curriculum to comply with state curriculum standards.

GED Testing Objective 12.0.1.0.1: During the year, the GED Testing Department will support participation of two clerical staff in state GED exam workshops.
Instructional Services Goal 12.0.1: The Instructional Division will strengthen its training processes for new faculty.
12.0.1.1: The Instructional Division will pilot a para-professional part-time training program in the areas where there are regular part-time shortages. (Since we are significantly impacting some instructor workloads by increasing class sizes additional resources may be necessary to maintain quality and reasonable workloads. Graders, tutors, CWE students, L&E students, aides, etc., can be used to help fill this need).
12.0.1.2: The Instructional Division will develop an orientation for part-time instructors that will ultimately be produced on video tape.
12.0.1.3: The instructional division will refine the faculty evaluation process by updating the peer evaluation process and the administrative evaluation tool.
12.1: An annual review of the use of professional growth funds will be carried out under the auspices of President’s Council.
Instructional Services Goal 12.1.1: The Instructional Division will review the use of professional growth funds.
12.1.1.1: The Instructional Division will conduct an annual review of the use of professional growth funds carried out under the auspices of President’s Council.
12.2: At least three new policies, procedures and/or programs will be implemented in 2001-2004 to make RCC a more "family friendly" employer.
Administrative Services Goal 12.2.1: Admin Services will continue to make RCC a more “family friendly” employer.
12.2.1.1: Insurance and Benefit Compensation will be reviewed to ascertain the College, employees and their families are receiving the most value for the dollars spent.
12.2.1.2: An online application will be developed to allow new and current employees to input/update information regarding demographics, dependent information, building location, etc. Information will be routed electronically to appropriate departments for telephone, email, insurance, keys, position authorization, personnel action, etc.
12.2.1.3: Work with Insurance and Wellness Committees in development of benefits Web site and online surveys to determine health needs and concerns.
Human Resources & College Advancement Goal 12.2.1: Human Resources and College Advancement will support the establishment of a "family-friendly" atmosphere at Rogue Community College.
Community Relations Goal 12.2.1.0.1: To work effectively within the department and with colleagues.
12.2.1.0.1.1: The Community Relations Team will provide processes that encourage and facilitate cross-divisional information sharing.
12.2.1.0.1.2: The Community Relations Team will continue to work toward further development of team processes.
12.2.1.0.1.3: The Community Relations Team will continue to strengthen professional development opportunities.
12.2.1.0.1.4: The Community Relations Team will develop an annual work plan to assist in budgeting time and staff.
Human Resources Objective 12.2.1.0.1: Develop a college-wide wellness program.

Human Resources Objective 12.2.1.0.2: Provide easy access to employee benefit information via website with appropriate links.

Human Resources Objective 12.2.1.0.3: Implement a secure system for employees to manage their personal date (e.g. name, address, telephone number changes).
12.3: College-sponsored training activity will include training on the use of technology in such areas as: communications and collaboration in decision- making; application computer systems to various office procedures; and increased effectiveness and productivity of college management, faculty and staff.
Administrative Services Goal 12.3.1: Admin Services will provide training on the services it provides.
12.3.1.1: Training on RogueNet applications will be conducted on an on-going basis.
Business and Community Learning Services Goal 12.3.2: Improve the quality of its staff and faculty and will foster a safe, humane, and supportive working and learning environment.
12.3.2.1: Continue to offer training activites to staff as available in the areas of technology, office procedures, and increased effectiveness and productivity of college management, faculty, and staff as budgets and schedules permit.
Developmental Studies Goal 12.3.1: Developmental Studies will continue to improve the quality of its staff by sponsoring, facilitating, and participating in institutional training activities to insure that staff members have the competencies to effectively perform their work.
ABE / GED Objective 12.3.1.0.1: The ABE Department managers will use the knowledge gained from the ABE 2000-01 EL Civics and Instructional Leadership pilots to design faculty training on curriculum revision and the instructional use of distributed learning.

ABE / GED Objective 12.3.1.0.2: The Developmental Education and ABE departments will facilitate the participation of at least six faculty in the Teaching and Learning Center retreats during the 2001-02 year.

ABE / GED Objective 12.3.1.0.3: By Winter 2002 the ABE Department will implement an online or computer disc orientation program for ABE faculty.

ABE / GED Objective 12.3.1.0.4: By Spring 2002 the ABE Department will sponsor two Inservice days with a total of 80 staff participating to develop and/or expand knowledge and skills in curriculum development and the instructional use of technology.

ABE / GED Objective 12.3.1.0.5: By June 2002, 60% of Developmental Studies faculty will have participated in the RCC new faculty orientation program or other college-sponsored training activities.

Developmental Education Objective 12.3.1.0.1: The Developmental Education and ABE departments will facilitate the participation of at least six faculty in the Teaching and Learning Center retreats during the 2001-02 year.

Developmental Education Objective 12.3.1.0.2: By June 2002, 60% of Developmental Studies faculty will have participated in the RCC new faculty orientation program or other college-sponsored training activities.

Developmental Education Objective 12.3.1.0.3: By Spring 2002 the Developmental Education Department will implement DE tutor training modules/workshops.
Human Resources & College Advancement Goal 12.3.1: Through the effective fulfillment of its responsibilities, the Division will play a lead role in strengthening and developing the quality of college staff and faculty.
Human Resources Goal 12.3.1.0.1: Human Resources will increase effectiveness and productivity of college management, faculty, and staff by appropriate application of technology.
12.3.1.0.1.1: Consolidate access to include Human Resources forms and procedures.
12.3.1.0.1.2: Establish a Human Resources kiosk in Jackson County.
12.3.1.0.1.3: Continue to contribute to the Staff Development and College Events committee.
12.3.1.0.1.4: Establish a regular schedule for new employee orientation and utilize technology for its dissemination.
12.3.1.0.1.5: Continue to develop screening committee orientation and training.
12.3.1.0.1.6: Provide training in safety, human rights, and sexual harassment issues through the use of technology.
12.3.1.0.1.7: Complete the management handbook and provide online access.
12.3.1.0.1.8: Compile a library of training videos (e.g. classified evaluation training, writing measurable goals, screening committee guidelines, health insurance, human rights, sexual harassment).
12.3.1.0.1.9: Provide information electronically to appropriate staff regarding: new employees; resignations; transfers; promotions.
Instructional Services Goal 12.3.1: The Instructional Division will offer appropriate training activities on the use of technology.
12.3.1.1: Assuming receipt of the Title III Grant, the Instructional Division through its Instructional Media Department and the Teaching and Learning Center will sponsor two (2) training workshops during the year 2001-2002 on the use of technology to increase educational delivery.
Student Services Goal 12.3.1: To improve the effectiveness and productivity of the division, Student Services will sponsor, facilitate and particpate in various staff and student training workshops.
Administration Objective 12.3.1.0.1: Student Services Administration will sponsor more diversity training for faculty and staff, utilizing the Welcoming Diversity Workshop from Southern Oregon University.

Administration Objective 12.3.1.0.2: Student Services Administration will sponsor inter-divisional discussions related to grievances, incident reports, etc. with the purpose of developing appropriate on-line data management systems from which staff can develop a systematic approach to student issues.

Administration Objective 12.3.1.0.3: As an ongoing commitment to students and the community, identify staff as bilingual and/or bicultural resources.

Administration Objective 12.3.1.0.4: After assessing the division’s technology needs, Student Services Administration will engage Student Services staff in two workshops with the goal of enrichment and development of technology skills.

Enrollment Services Objective 12.3.1.0.1: Enrollment Services will coordinate with the Human Development Department to provide workshop trainings for staff on defusing potentially frustrating situations with students and active listening. Enrollment Services will continue scheduled workshops with the Teaching and Learning Center staff and Special Services staff on identifying learning styles and learning disabilities to aid in their roles as trainers on enrollment technology.

Financial Aid Objective 12.3.1.0.1: Financial Aid will offer a workshop for Student Services staff to further their understanding of regulatory requirements, eligibility, and the award process.

Financial Aid Objective 12.3.1.0.2: Financial Aid Department staff will participate in at least one work-related training session in 2001-2002, suing college resources, in areas such as technical writing and/or computer program usage. In addition, each classified staff will have the opportunity to attend one financial aid conferences sponsored by a professional association during the academic year, in order to maintain the current level of expertise in regard to the changing federal regulations and technology use

Student Life Objective 12.3.1.0.1: Student leaders will attend workshops that improve their ability to work within our division and as mentors to other students. This will be measured by student participation in these activities.
12.4: Supervisors will annually review and update professional development plans for both full-time employees and those part-time employees at 35% or greater.
Administrative Services Goal 12.4.1: Admin Services will work with staff members to help achieve the goals they have set related to their position with the College.
12.4.1.1: Admin Services will work with staff members to help achieve the goals they have set related to their position with the College.
Business and Community Learning Services Goal 12.4.2: Improve the quality of its staff and faculty and will foster a safe, humane, and supportive working and learning environment.
12.4.2.1: Review and update professional development plans for full-time employees and those part-time employees at 35% or greater.
12.5: The college will maintain and strengthen the collaborative collective- bargaining processes through communications at regularly scheduled meetings.