1.1.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Partially Met
Accessed data from student focus group conducted by SOU regarding reasons students transfer from RCC to SOU. Accessed information from student satisfaction survey. Collected and used information from community satisfaction survey. Received significant feedback from staff/students on college publications. Worked with Student Services and Internet Department to create Web-based community events calendar.
Assessment Tools Used:
Feedback received from staff about The LOG via e-mails, phone and survey form in newsletter. Staff members requested more information about co-workers to be included in LOG. Numerous requests received to place events on community events calendar.
Extent of Accomplishments:
: By the end of spring term 2002, the department will establish a Community Relations Website to gather information that is of value for understanding customer needs
Unexpected Results:
N/A
This was a significant achievement
1.1.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
1.1.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community.
This was a significant achievement
1.1.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

1.1.1.0.2.1: The Community Relations Team will collaborate in the development of a marketing and communications plan.
Accomplishment Extent: Objective Met
Marketing Plan Steering Committee formed; six subcommittees addressing curriculum and delivery, external relations, recruitment, enrollment and retention, internal relations, and finance each conducted an institutional audit and analysis of marketing efforts. Plan developed, written, and presented to President’s Council, Implementation begins FY 2002-03 with review to follow.
Assessment Tools Used:
The plan was completed with objectives being incorporated into Community Relations work plan and that of other departments/division.
Extent of Accomplishments:
N/A
Unexpected Results:
Development of the Marketing Plan was a collaborative effort, which facilitated several new working relationships.
This was a significant achievement
1.1.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
Accomplishment Extent: Objective Met
Online registration, phone registration and distance learning (Web-based classes, telecourses) promoted through Schedule of Classes, press releases, ads and on RCC TV.
Assessment Tools Used:
The volume of material produce is one measure; another is that distance education enrollment is up 60 percent; Web-based registration is up 6.767 percent from the previous year and telephone registration is up 67.8 percent.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
1.1.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Accomplishment Extent: Objective Partially Met
We have collected two years of data regarding resource allocation for marketing purposes. Along with goal-setting and development of a marketing plan, this data has allowed us to establish priorities and has contributed to better budgeting.
Assessment Tools Used:
Developed budget for each advertising media used.
Extent of Accomplishments:
Will continue to refine budgeting of marketing dollars; will continue to promote cost sharing with other departments for department-specific projects.

Counseling Objective 1.1.1.0.1: In order to meet the increased needs of night and weekend students, the placement test and orientation teams will increase night and weekend offerings from 2 to 5 per term per campus beginning July 1, 2001 to June 15, 2002.
Accomplishment Extent: Objective Met
Students during the academic year 2001-2002 have had more “non-traditional” access to the Placement Test than students in 2000-2001.
Assessment Tools Used:
Outlook calendars reflect staff schedules; web sign up for placement testing reflects increased night and weekend offerings.

Enrollment Services Objective 1.1.1.0.1: Enrollment Services will systematize the admissions application and entry documentation procedure for all students and particularly distributed education students by developing an on-line admission process by Fall 2001 with the goal of increasing use by 30%.
Accomplishment Extent: Objective Partially Met
Working with Information Technology, the Counseling Department and Financial Aid, Enrollment Services has systematized the admission application process so that it is transparent to all degree-seeking students, not just those taking distributed education classes. Program students (those seeking admission) enter the college via the placement test or the placement test waiver. The data used to identify admissibility is evaluated programmatically and the determination is made without review by a paper process. Students are automatically admitted or they are advised about how they can meet the admission eligibility requirements via a letter generated at the time they get their placement test results.
Assessment Tools Used:
The principal route for admission to the college is through our automated admission system. Almost al of the program major students are admitted in this way. Others have been admitted as they register for Business and Community Learning Services classes or in rare cases they are admitted via acceptance of an alternate approved testing instrument.
Unexpected Results:
This process, unlike a paper process is invisible to students and instantaneous once the demographic information or placement test results are quantified online or at the placement test. There is no bottleneck in admissions to keep prospective students waiting before they enroll. Enrollment Services staff time is better used on other services to students. Budget is saved by not using postage and triplicate admission forms.
This was a significant achievement

Financial Aid Objective 1.1.1.0.1: The Financial Aid Department will share prospective student data with the Admissions office to be used in contacting students who have indicated an interest in RCC. This can be done systematically when a prospective student file is designed and implemented. Last year, 54% of our financial aid applicants actually attended and received financial aid awards by the end of the academic year. We hope that marketing efforts directed toward these interested students will increase this by 3%.
Accomplishment Extent: Objective Not Met
We will need to revist this goal.
Assessment Tools Used:
N/A
Extent of Accomplishments:
Beginning Summer 02-03, pursue above stated marketing plan.
Unexpected Results:
N/A

Administration Objective 1.1.2.0.1: Student Services Administration, in collaboration with the Cultural Diversity Task Force, will increase recruitment of historically underrepresented populations by actively recruiting and promoting RCC at high schools, middle school and grade schools
Accomplishment Extent: Objective Met
Student Services received Hispanic outreach baseline data from the Human Resources Department. Jose Chavez was hired under the Student Services budget (Office of Diversity) to do high school outreach in Jackson County. Student Services in cooperation with the Office of Diversity is co-sponsoring the high school outreach conference Spring Term 2002. In the future, efforts will be extended to other non-represented groups.
Assessment Tools Used:
Jose Chavez provided high school outreach services to high school students, including Hispanic, to 8 high schools in Jackson County. Several visits have been made to each school.
This was a significant achievement

Counseling Objective 1.1.2.0.1: In order to support the advising model at RCC and to maintain the current level of advisor expertise, counseling will provide one level 1 advisor training, and two level 2 advisor trainings per term per campus for the academic year 2001-02.
Accomplishment Extent: Objective Partially Met
One level one and two level two advisor trainings were offered the 2001- 2002 academic year.
Assessment Tools Used:
Outlook calendars and Teaching Learning Center scheduling calendar.
Extent of Accomplishments:
Leah Huff has put the Advising manual in HTML format and Mollie Owens-Stevenson is creating Advisor training online, using WEB CT. This format will be ready for general use Fall 2002.
Unexpected Results:
Reformatting of delivery and content resulted in the attempt to provide trainings the traditional way. With 185 system users having varying levels of computer competency and advising skill it has become impractical to continue to provide level 1 and level 2 trainings using the methods and formats of the past. General trainings will be provided in class or online be academic departments. Shadowing and level 2 trainings will be provided by counseling liaisons in the department. New Level 3 trainings will be provided to academic department heads.

Counseling Objective 1.1.2.0.2: Because we feel it is important for all staff at RCC to be knowledgeable and have confidence dealing with crisis situations on campus, counseling will offer two one-hour trainings, per campus during the academic year 2001-2002.
Accomplishment Extent: Objective Met
All RCC staff had the opportunity to attend two workshops that provided specific strategies to help deal with difficult students in and out of the classroom.
Assessment Tools Used:
Rogue Community College inservice agendas reflect that Counseling Department Staff Pam Howard, Gaia Layser, Barb Stein, and Ed Gangner provided two one-hour trainings. One fall and one spring term.

Discovery Programs Objective 1.1.2.0.1: Discovery Programs will collect statistics on FTE generation to respond to retention losses due to program changes in 2000-01. The baseline data for this statistical collection is being developed in 00-01. The outcomes of the two years will be compared to determine if additional changes to program structures are needed.
Accomplishment Extent: Objective Met
DP staff has collected and compiled a set of statistics that compare the current year with last year. The FTE has increased substantially due to program format changes implemented last spring (increase number of credits/hours program classes) and due to higher enrollment numbers for first term students and a high retention percentage for second term students.
Assessment Tools Used:
DP staff is working with college statistician to standardize the statistical collection of the program to match the college’s system.
This was a significant achievement

Enrollment Services Objective 1.1.2.0.1: In an effort to retain students and help them finish their programs, Enrollment Services will contact candidates for graduation who do not complete their program within one term after their stated completion goal. Approximately 20 graduate candidates do not complete and do not re-enroll. Enrollment Services will work with these and the Student Success team to help them meet their completion goal. Enrollment Services hopes to cut the attrition rate to 10 students.
Accomplishment Extent: Objective Not Met
There were 327 candidates for graduation in June 2001. At the end of Summer term 2001 there were 91students who had not met their projected program completion date goal. Over the following three terms, these students were contacted by Enrollment Services staff and Retention staff and offered assistance to meet their goal. New completion plans were formulated and the students were tracked. As of April 26, 2002 twenty-two of those contacted will complete their program by June 14, 2002. Twenty-four percent of the non-completers finished their program within one year of their stated goal.
Assessment Tools Used:
Counted the number of non-completers for June 2001 and tracked their completion within the 01-02 academic year.
Unexpected Results:
I discovered that students abandon or change their goals for many valid personal and financial reasons and are willing to put their education on hold.

Financial Aid Objective 1.1.2.0.1: The Financial Aid Department will analyze our Satisfactory Academic Progress policy to determine if RCC is more stringent than required by law. If possible, we will allow marginal students to continue additional terms on a probationary status. Currently, approximately 250 students per term are suspended from financial aid eligibility. We could feasibly reduce financial aid suspensions by 30%.
Accomplishment Extent: Objective Met
The original goal was to reduce financial aid suspensions by 30%. We have exceeded this goal for the last four terms since the change in policy: Spring 2001 251 unsatisfactory progress 120 eligible for auto probationary term 48% Fall 2001 273 unsatisfactory progress 121 eligible for auto probationary term 44% Summer 2001 90 unsatisfactory progress 41 eligible for auto probationary term 46% Winter 2002 328 unsatisfactory progress 137 eligible for auto probationary term 42%
Assessment Tools Used:
The Financial Aid Department analyzed our policy and changed it to be less stringent. The IT department extracts the data to determine who is counted as Unsatisfactory Progress & who is eligible for an Automatic Probationary term. Utilizing the IT Departments data, we are able to remove human error and have permanent record of the data needed to make this assessment.
Extent of Accomplishments:
N/A
Unexpected Results:
Each student who is made eligible for an automatic probation term produces FTE. Example: Spring 2001, 120 students were not suspended from financial aid eligibility. Of these students, 41 enrolled in summer term for 356 credits, eligible FTE was 5.58, for a total of $12,843.92. Of the 120 from spring, an additional 37 enrolled in fall term for a total of 407 credits, eligible FTE was 6.38, for a total of $14,683.92
This was a significant achievement

Student Employment Objective 1.1.2.0.1: Student Employment Services, in collaboration with the newly restructured career team, will assess and develop employment skills delivery to better serve a broad range of students. The new model will be implemented in 2002-03 and will be focused towards increasing student retention and meeting both the on-site and off-site career needs of students.
Accomplishment Extent: Objective Met
It was the original intention of this goal to plan during 01-02 and implement during 02-03. However the career team planned and implemented Saturday, Web-Based and Modular delivery HD 60 & 65 courses during 01-02. The modular structure did not work in the initial format due to the sequential nature of the curriculum and it was not as “easy in, easy out” as anticipated. The career team will continue to fine-tune this approach in 02-03.
Assessment Tools Used:
Assessment has been measured by counting the number of distributed or alternative delivery sections planned and offered during 01-02.
Unexpected Results:
The identified need for job shadow experiences resulted from this work.

Student Life Objective 1.1.2.0.1: Staff members involved in Student Life will develop a training plan for student interns who will be available to offer campus tours and represent Rogue Community College at high school visitations by spring, 2002.
Accomplishment Extent: Objective Met
Student Life Assistants have participated in many high school outreach efforts. Upon evaluation of one student life assistant at the end of winter quarter, however, it was decided that the student could not fulfill her responsibilities. More time commitment is needed by these students.
Assessment Tools Used:
Student Life assistants were hired fall quarter and trained by high school outreach staff, the student life coordinator and 2+2 staff. Quarterly evaluations of the students’ work were done and dates collected addressing the number of tours offered, number of individuals in the tours, and the number of students at the high schools with whom the Student Life Assistants spoke. Student Life Assistants have spoken to over 400 high school students this year and offered tours to approximately 100 students between both campuses.
Unexpected Results:
Student Life Assistants are now offering GED orientation tours to all new students on the RWC and to Bright Futures and Moving On students.
This was a significant achievement

Art Galleries Objective 1.1.3.0.1: The Galleries will participate in planning and researching on how current and upcoming gallery activities can be counted at FTE.
Accomplishment Extent: Objective Not Met
We found that FTE has several restrictions and that it is not possible for us to receive FTE for many of the gallery functions that are vital to an active gallery program.
Assessment Tools Used:
None were used as it was determined to not be possible.
Extent of Accomplishments:
No further steps will be taken at this time.

Discovery Programs Objective 1.1.3.0.1: Discovery Programs will collaborate with local domestic violence agencies and the corrections system to implement one class offering that is a collaborative effort between RCC and these organizations. The class will include self- assessment, career exploration, and educational goal setting. Using a Human Development (HD) number, the efforts will bring in at least 1 FTE in during one term of 2001-02.
Accomplishment Extent: Objective Partially Met
Discovery Programs applied for and received a grant from Trust Management Services for $8,000 to fund the NEST project: Next Educational Steps in Transition. Working in collaboration with staff from Dunn House and Women’s Crisis Support Team, a series of workshops has been developed with a start up in Feb. 2002.
Assessment Tools Used:
The Spring Term workshop has not concluded, so FTE cannot be calculated.
Extent of Accomplishments:
Final data will be available at the end of Spring Term.
This was a significant achievement

Financial Aid Objective 1.1.3.0.1: Qualified Financial Aid Department staff will be given the opportunity to teach at least one HD class relevant to our field. (ex. financial management and budgeting, or scholarship search). If no classified staff volunteer, either the Assistant Director or the Associate Dean will teach the class.
Accomplishment Extent: Objective Not Met
Financial aid staff was not able to dedicate the time needed to reach this goal due to implementing two new systems/software within this academic year.
Assessment Tools Used:
N/A
Extent of Accomplishments:
New systems will have been in place & familiar by 2002-03. Timeline not available, but goal to be reviewed for new year.
Unexpected Results:
N/A

Student Employment Objective 1.1.3.0.1: Student Employment Services, in collaboration with instructional departments, will develop and implement Vibrant Communities, an integrated service learning program. Service learning helps to strengthen retention and assist students build the job skills they need to be successful, encourage leadership, active citizenship and community involvement, as well as provide the relevancy of academic basics to the real world. In the first year, we expect at least 15 students to contribute at least 1,000 hours of total service to local nonprofit and governmental agencies while earnings college credit.
Accomplishment Extent: Objective Partially Met
The Vibrant Communities program has met its goal of serving 15 students (22 duplicated) in year 1. The numbers of service hours, 588, are considerably short of the 1000 hours anticipated. We experienced typical new activity issues in terms of getting the message out to students what the courses were about and the commitment required.
Assessment Tools Used:
Assessment tools used to measure this objective are the number of enrolled students in the Vibrant Communities courses and the number of service hours in which student participated in service activities.
Extent of Accomplishments:
SES will continue it’s marketing efforts of Vibrant Communities at both RWC and RVC in 02-03. We will continue to send letters to students in their final year of the their programs, work more closely with TRIO students, be visible in the student centers and initiate other targeted marketing efforts. We will collaborate with instructional program advisors to increase their understanding and commitment to the program. We have also consolidated the HD151, 152,153 courses into one course, HD 153, in response to student’s feedback and low enrollment concerns. We will evaluate the effectiveness of this change for 03-04.
Unexpected Results:
We did not anticipate as low an enrollment, that some students did not continue through the sequence, the high interest from the advisory committee and from community partners interested in having our students participate in their activities and organizations.
This was a significant achievement

Student Employment Objective 1.1.3.0.2: Through more efficient utilization of faculty and staff, as well as possible new program introductions, Student Employment Services will increase the number of new students participating in Professional and Occupational Skills Programs to account for an increase of at least 6 FTE.
Accomplishment Extent: Objective Not Met
The goal of 60.88 FTE, which represented 6 more FTE than 01-02, was not reached for a variety of reasons. First, program processes had broken down with the increasing numbers of students. Second, perceived workload issues for program faculty has increased as well as the effects of the potential loss of a faculty member due to budget cuts. Lastly, the receipt of an OST grant from VRD happened late in the summer as well as the hiring of the transition support position which led to a later than expected ramp-up of the grant activity and resulting anticipated FTE.
Assessment Tools Used:
Assessment is based on program generated FTE.
Extent of Accomplishments:
In late 2001, we formed an OST/PST/EST advisory committee in response to program issues. In addition, we have formed an internal working team of faculty, staff and management to review program goals and define process that meets current student and institutional needs and is based on realistic resource allocation. A result of this work will be a program handbook which will clarify the roles of department members, define program processes, and defines reasonable outcomes based on our current operating environment.
Unexpected Results:
An unexpected outcome was lack of clarity around the goal itself even though all members of the SES team participated in its creation.

Student Life Objective 1.1.3.0.1: Student life staff members will develop curricula that will allow for cooperative education credit for students engaged as Student Life interns. Possible talent grants or tuition reimbursement money would be needed for these students.
Accomplishment Extent: Objective Partially Met
While these positions were marketed via mailings to all registered students who were at a WR115 level and had graduated within the past three years and through student employment, we did not receive a large number of applicants. Do you consider this a significant achievement in your division/department?
Assessment Tools Used:
Students right now are receiving tuition reimbursement through a foundation grant awarded for 01-02. There is curricula available if this were to become a credited course or one that a student wished to earn CWE credit.
Extent of Accomplishments:
More marketing needs to be done for recruitment of Student Life Assistants or for potential CWE credit through a Student Life Program.

ABE / GED Objective 1.2.1.0.1: The ABE Department will collaborate with Head Start, Transiciones Program and public schools to provide family literacy programs in both Josephine and Jackson Counties to increase FTE by 1.0.
Accomplishment Extent: Objective Met
By week three of Spring Term 2002, an increase of slightly 3 FTE has been generated over the FTE generation by the family literacy program in 2000-2001.
Assessment Tools Used:
Developmental Studies Division FTE records for 2000-01 and 2001-02 were used. List of cooperating agencies and schools where family literacy classes are offered.
This was a significant achievement

ABE / GED Objective 1.2.1.0.2: By September 2001 the ABE and Developmental Education departments will implement new tracker program for all Developmental Studies program to more accurately capture FTE.

ABE / GED Objective 1.2.1.0.3: The ABE Department will develop new self-paced and group delivered basic computer literacy skill instruction curriculum in ABE by Fall 2001 to increase FTE by 1.0.
Accomplishment Extent: Objective Partially Met
Carolyn Chancler initiated a new computer class at Fir Street Learning Center. A team of ABE instructors are designing a curriculum to meet the requirements of Oregon's Basic Skill descriptors for Technology and will pilot it Summer Term 2002.
Assessment Tools Used:
Class schedules, Total hours of class time and number enrolled.
Extent of Accomplishments:
Complete Jackson County curriculum and pilot Summer 2002. Implement Josephine County technology grant if successful Fall, Winter, Spring 2002-03.
This was a significant achievement

ABE / GED Objective 1.2.1.0.4: By Winter 2002, the ABE Department will implement two video broadcast series, “On Common Ground” and “GED 2002” and generate 2.5 new FTE.
Accomplishment Extent: Objective Partially Met
As research progresed, it was decided to intorduce a hybrid model of distance learning. Students met as a group with an instructor and then watched "On Common Ground" or "Crossroads Cafe" at home by video meeting. The State did not yet invest in the GED 2002 broadcast license, GED Connections.
Assessment Tools Used:
Class schedules and student enrollment in classes.
Extent of Accomplishments:
The goal has changed a little. We will continue the hybrid model until we have invested enough time to assess its effectiveness and cost. We will work with ODCCWD and local partners to find a way to purchase broadcast licenses for "GED Connections".
Unexpected Results:
The State decided not to purchase a Statewide license to broadcast "GED Connections".
This was a significant achievement

ABE / GED Objective 1.2.1.0.5: The ABE Department will expand the College Connections class and other ABE transitional activities to recruit an additional 20 students enrolling in college credit courses from the ABE program by June 30, 2002.
Accomplishment Extent: Objective Partially Met
We won't know for sure until next year if enrollment increases by 20.
Assessment Tools Used:
Institutional research looked at the number of students who enrolled in ABE programs during the last three years - over 8,000. They then looked at how many of those students have been enrolled in credit classes. This school year, over 1,000 (13.8%) of the ABE students are currently enrolled. This will be our benchmark from which to work next year.
This was a significant achievement

Developmental Education Objective 1.2.1.0.1: The Developmental Education Department will schedule DE classes for capacity enrollment to increase FTE by 4 FTE.
Accomplishment Extent: Objective Met
We set a goal to increase FTE by 4. As of mid April we had exceeded our goal and increased FTE by 10.88
Assessment Tools Used:
FTE reports were used to measure our objective.
This was a significant achievement

Developmental Education Objective 1.2.1.0.2: The Developmental Education Department will increase tutoring center FTE by 5 through increased internal marketing activities.
Accomplishment Extent: Objective Met
We set an objective to increase our FTE by 5. As of mid April we had exceeded that goal and increased FTE by 38.07
Assessment Tools Used:
FTE reports were used to measure our objective.
This was a significant achievement

Developmental Education Objective 1.2.1.0.3: The Developmental Education Department will develop and offer two new online DE courses by the end of Spring 2002 to increase FTE by 4.
Accomplishment Extent: Objective Partially Met
We were able to add one new online course, SK41 and generated 3.30 FTE
Assessment Tools Used:
We used the schedule of classes and FTE reports to measure this objective.
Extent of Accomplishments:
We didn't have the resources to devote to creating two new courses.
This was a significant achievement

Developmental Education Objective 1.2.1.0.4: By Spring 2002 the Developmental Education Department will expand staffing in the tutoring centers and computer labs to have coverage by trained staff during all open hours.
Accomplishment Extent: Objective Not Met
Due to budget constraints we were not able to add any additional staffing this year.
Assessment Tools Used:
This was measured by the amount of time we have staff versus students working in the tutoring centers and tech labs.
Extent of Accomplishments:
Until our budget grows we will not be able to achieve this goal. We will continue using student workers where appropriate.

Developmental Education Objective 1.2.1.0.5: By September 2001 the ABE and Developmental Education departments will implement new tracker program for all Developmental Studies program to more accurately capture FTE.

1.2.1.0.1.1: Develop budget for benefits person.
Accomplishment Extent: Objective Partially Met
Budget was developed for the position and presented to Executive Team. Development included identification of appropriate salary and grouping, and calculation of benefits cost. It is currently not funded.
1.2.1.0.1.2: Consolidate benefits by hiring a full-time benefits person in the Human Resources department.
Accomplishment Extent: Objective Partially Met
Since the proposal was not funded, Human Resources is now working with Administrative Services to co-manage benefits. Discussions about additional staff are continuing.
1.2.1.0.1.3: Reorganize workload of existing Human Resources staff.
Accomplishment Extent: Objective Partially Met
Intermediate Secretary is processing all job openings, data base management and reports. Human Resources Manager is co-chairing Staff Development and College Events committee and the Health and Wellness committee. Administrative Secretary is taking minutes for FAMAT and Staff Development and College Events committees, and is processing unemployment claims and criminal history verifications.

ABE / GED Objective 2.1.1.0.1: The ABE Department will participate in Title III grant proposal to secure grant funding for distributed learning DE courses and online tutoring lab.

ABE / GED Objective 2.1.1.0.2: The ABE Department will secure grant funding for English Literacy (EL) Civics grant by Fall 2001.
Accomplishment Extent: Objective Met
The grant is being used to implement effective use of two ESL video series, "On Common Grand" and "Crossroads Cafe". Instructors receive training and time to plan and work together. A hybrid model of distributed learning is being developed and piloted.
Assessment Tools Used:
The grant money is in the "bank".
This was a significant achievement

ABE / GED Objective 2.1.1.0.3: The ABE Department will secure grant funding for Even Start Family Literacy grant by Fall 2001
Accomplishment Extent: Objective Met
Two family literacy sites are funded by the Even Start grant - Phoenix Elementary School and Jackson Elementary School in Medford.
Assessment Tools Used:
RCC ABE partnered with Jackson Education Service District to secure the Even Start grant. Jackson ESD is the grantee. RCC contracts with ESD to provide English as Second Language (ESL).
This was a significant achievement

Developmental Education Objective 2.1.1.0.1: The Developmental Education Department will implement a process for collecting testing fees from business, agency, and other organizational clients.
Accomplishment Extent: Objective Met
Process was established with the Business office, fee was approved by the Board, and procedure was implemented. Test fees are collected from non-educational, business, agency and other organizational clients.
Assessment Tools Used:
The process is in place and a few fees have been collected.
This was a significant achievement

Support Services Objective 2.1.1.0.1: The Support Services Department will participate in a FIPSE Grant with the Federal Post-It Project for students with disabilities.
Accomplishment Extent: Objective Partially Met
RCC did assist with grant application process and agree to participate. Grant was not awarded to this project. Department continues to communicate with project coordinator and will participate at a different level, even though FIPSE funds were not received.
Assessment Tools Used:
Met with Post-It project coordinator to begin including RCC on the Post-It web site. This allows continued coordination with this high school transition project, both state-wide and nationally.
This was a significant achievement

ABE / GED Objective 3.2.1.0.1: The Josephine County ABE Director and Associate Dean of Developmental Studies will participate with other divisions and workforce partners to begin discussions on a long range plan for a comprehensive downtown educational facility that would house the alternative education DEPOT program and ESL classes.

3.2.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Partially Met
Accessed data from student focus group conducted by SOU regarding reasons students transfer from RCC to SOU. Accessed information from student satisfaction survey. Collected and used information from community satisfaction survey. Received significant feedback from staff/students on college publications. Worked with Student Services and Internet Department to create Web-based community events calendar.
Assessment Tools Used:
Feedback received from staff about The LOG via e-mails, phone and survey form in newsletter. Staff members requested more information about co-workers to be included in LOG. Numerous requests received to place events on community events calendar.
Extent of Accomplishments:
By the end of spring term 2002, the department will establish a Community Relations Website to gather information that is of value for understanding customer needs.
Unexpected Results:
N/A
This was a significant achievement
3.2.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
3.2.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community
This was a significant achievement
3.2.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

3.2.1.0.1.1: Co-locate with similar services, e.g. student employment; community relations; benefits/risk management; security/campus safety.
Accomplishment Extent: Objective Not Met
This is an ongoing objective that is included in 2002-2003 departmental goals.
Extent of Accomplishments:
This is a continuing objective in the new goals for 2002-03 and we will continue to assess what the right groupings might be; for example, payroll, student employees, institutional research, and benefits.
3.2.1.0.1.2: Combined with similar service areas, create a dedicated one-stop HR facility. Utilize shared common areas and functions for increased efficiency ( e.g. reception area interview rooms, office equipment, clerical staff, etc.).
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
A dedicated one-stop HR facility is an objective that is continued in 2002- 03 departmental goals. It is a very high priority to provide a single location for common functions.
This was a significant achievement

Art Galleries Objective 3.2.1.0.1: The Galleries’ staff in Josephine County will participate in the planning process by attending meetings and gathering input. The degree of success will be measured by effective development of a solid plan based on real needs.
Accomplishment Extent: Objective Met
The Galleries participated in the on line forum which investigated the possibilities of a ‘one-stop’ shop in Grants Pass area. We gave comments and ideas about the possibilities that were being explored.
Assessment Tools Used:
None was required.

Discovery Programs Objective 3.2.1.0.1: Discovery Programs coordinator and manager will participate in a Student Services planning effort that involves increased usage of downtown Grants Pass facilities. The Josephine County Transiciones class will meet downtown if an adequate childcare facility can be arranged.
Accomplishment Extent: Objective Not Met
There is no adequate downtown RCC facility for Transiciones to meet at, due to needing a classroom and a childcare room. Therefore the classes are being held at the Riverside Headstart offices.
Extent of Accomplishments:
We will continue to develop relationships with agencies located in the Downtown Grants Pass area, to further our efforts in locating a suitable childcare facility for the next class of Transiciones Students’ use while attending the program.

Student Life Objective 3.2.1.0.1: Student life members under the leadership of ASRCC will coordinate a student forum once or twice by the end of winter, 2002 to receive input regarding service delivery for a facility in downtown Grants Pass.
Accomplishment Extent: Objective Not Met
Ted Risser was working on this project. I informed him about the availability of ASRCC members to assist and it appeared that this was not a great need.
Assessment Tools Used:
This did not happen
Extent of Accomplishments:
None.
Unexpected Results:
No.

ABE / GED Objective 3.3.1.0.1: The ABE and DE programs will continue to review usage levels for basic skill learning center activity and DE course and tutoring activity to determine the appropriate program activity level at White City.
Accomplishment Extent: Objective Met
Staffing levels and class times have been adjusted with enrollment and attendance data considered. Night classes were closed. There will be no ABE services at White City during the Summer of 2002.
Assessment Tools Used:
Counts of student teacher ratios are taken each term during the fourth week. Attendance needs to be eight to keep the center open.

ABE / GED Objective 3.3.1.0.2: The Director of ABE for Jackson County will participate as a member of the Table Rock Campus Development Team in the college collaborative planning efforts to develop a plan and funding for a third major campus in Jackson County during the next two to three years.
Accomplishment Extent: Objective Partially Met
Meetings with Table Rock Campus Development Team have not been called during the year. The Jackson County Director attending the public hearing about the Extended Use Permit to lend support to its successful completion.
Assessment Tools Used:
Attendance at scheduled meetings.

Developmental Education Objective 3.3.1.0.1: The ABE and DE programs will continue to review usage levels for basic skill learning center activity and DE course and tutoring activity to determine the appropriate program activity level at White City.
Accomplishment Extent: Objective Met
Based on enrollment numbers and budget, the decision was made to offer no DE classes for the 2002-03 school year. We will continue to inter division communication.
Assessment Tools Used:
Checked with BCLS staff several times during the year to guage our decision to offer no classes at the Work Force Training Center for Developmental Education.

Financial Aid Objective 3.3.1.0.1: In order to assign appropriate levels of staff related to comprehensive student services, all areas of our division will review student and program needs and demographic and enrollment profiles through available databases by conclusion of Winter Term 2002. Projected staffing plans, based on data collection and details will be drafted by conclusion of Spring Term 2002.
Accomplishment Extent: Objective Not Met
Not met.
Assessment Tools Used:
N/A
Extent of Accomplishments:
If important to the Financial Aid Department, revisit after the determination of the Bond Levy – May 21, 2002
Unexpected Results:
Pending approval of Bond Levy – May 21, 2002

Student Employment Objective 3.3.1.0.1: Student Employment Services will provide appointment based advising Wednesday mornings for Professional and Occupational Skills Training Programs at the Workforce Training Center Usage data for 2001-02 will be collected and analyzed to determine appropriate ongoing staffing levels within budget constraints.
Accomplishment Extent: Objective Not Met
We had no appointments requested at the WFTC. As a result, we did not track the viability of this effort.
Assessment Tools Used:
Assessment of this goal was measured through requested appointments at the WFTC.
Extent of Accomplishments:
Activity at the WFTC cannot be funded at this time. We will, however, participate in future faculties planning discussions.
Unexpected Results:
None

ABE / GED Objective 4.2.1.0.1: The ABE directors will provide basic skills schedules every term to the ERC and other WIA partners.
Accomplishment Extent: Objective Met
Each learning center has a list of partner agencies in the community as well as within the college to whom schedules are sent.
This was a significant achievement

ABE / GED Objective 4.2.1.0.2: The ABE directors will provide year-end Title II performance measures data for inclusion into Title I yearly reports.
Accomplishment Extent: Objective Met
The WIA performance report for RVCEN was completed May 9. Another part of the report for RVWC will be completed in June. WIA has just begun requesting information from ABE programs. The Department has promised to supply data for WIA report at the end of the fiscal year.
Assessment Tools Used:
Information was recently submitted for the WIA quarterly report.
This was a significant achievement

ABE / GED Objective 4.3.1.0.1: The Jackson County ABE Director will participate in a cross-divisional team to develop a workforce assessment and basic skills instruction based upon the WorkKeys system.

ABE / GED Objective 4.3.1.0.2: By September 2001, the ABE Department will train two faculty as work support specialists who will help referred JOBS clients identify their individual learning/working styles and difficulties, and implement adaptations they can make to be more successful in learning and working environments.
Accomplishment Extent: Objective Met
Five faculty members from Josephine County and four from jackson County were trained in two sessions, April 9-11 and June 11-12, 2001. Trainings were given by Nancie Payne of Olympia WA. Faculty gave assessments and follow-up consultations.
This was a significant achievement

ABE / GED Objective 4.3.1.0.3: The ABE Department will collaborate with BCLS and one business to provide employer-supported ABE on-site instruction by Winter 2002.
Accomplishment Extent: Objective Not Met
Batzer Construction found that they could not recruit for hire enough Spanish-speaking employees. The class was cancelled before it began.
Assessment Tools Used:
The Department worked with BCLS to design ESL services for Batzer Construction. Instructors were recruited.

ABE / GED Objective 4.4.1.0.1: By Fall 2001 the ABE Department will, if demand warrants and the budget is available, add two additional hours per week of instruction at the new Josephine County Jail and at the Talent Work Center.
Accomplishment Extent: Objective Met
Hours of instruction at the Josephine County jail increased from 9 to 12. A new instructor was hired to offer an additional 3 hours pwer week at the Talent Work Center, allowing the main instructor to provide basic skills to women at the main jail.
This was a significant achievement

5.1.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Partially Met
Accessed data from student focus group conducted by SOU regarding reasons students transfer from RCC to SOU. Accessed information from student satisfaction survey. Collected and used information from community satisfaction survey. Received significant feedback from staff/students on college publications. Worked with Student Services and Internet Department to create Web-based community events calendar.
Assessment Tools Used:
Feedback received from staff about The LOG via e-mails, phone and survey form in newsletter. Staff members requested more information about co-workers to be included in LOG. Numerous requests received to place events on community events calendar
Extent of Accomplishments:
By the end of spring term 2002, the department will establish a Community Relations Website to gather information that is of value for understanding customer needs.
Unexpected Results:
N/A
This was a significant achievement
5.1.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
5.1.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Ongoing. Community Relations Team supporthed Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community.
This was a significant achievement
5.1.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

5.1.1.0.2.1: The Community Relations Team will collaborate in the development of marketing and Communications plan.
Accomplishment Extent: Objective Met
Marketing Plan Steering Committee formed; six subcommittees addressing curriculum and delivery, external relations, recruitment, enrollment and retention, internal relations, and finance each conducted an institutional audit and analysis of marketing efforts. Plan developed, written, and presented to President’s Council, Implementation begins FY 2002-03 with review to follow.
Assessment Tools Used:
The plan was completed with objectives being incorporated into Community Relations work plan and that of other departments/division.
Extent of Accomplishments:
N/A
Unexpected Results:
Development of the Marketing Plan was a collaborative effort, which facilitated several new working relationships.
This was a significant achievement
5.1.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
Accomplishment Extent: Objective Met
Online registration, phone registration and distance learning (Web-based classes, telecourses) promoted through Schedule of Classes, press releases, ads and on RCC TV.
Assessment Tools Used:
The volume of material produce is one measure; another is that distance education enrollment is up 60 percent; Web-based registration is up 6.767 percent from the previous year and telephone registration is up 67.8 percent.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
5.1.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Accomplishment Extent: Objective Partially Met
We have collected two years of data regarding resource allocation for marketing purposes. Along with goal-setting and development of a marketing plan, this data has allowed us to establish priorities and has contributed to better budgeting.
Assessment Tools Used:
Developed budget for each advertising media used.
Extent of Accomplishments:
Will continue to refine budgeting of marketing dollars; will continue to promote cost sharing with other departments for department-specific projects.

GED Testing Objective 6.0.1.0.1: By December 2001, GED testing staff will be trained in the new GED 2002 testing requirements to ensure a smooth transition from the previous test and curriculum.
Accomplishment Extent: Objective Met
Training took place successfully, however, it did not ensure a smooth transition to the GED2002. Our staff did all they could to be prepared. The State office and GED Testing Service were not as organized as they could have been which affected RCC GED testing adversely.
Assessment Tools Used:
Staff training was completed during fall quarter.
This was a significant achievement

GED Testing Objective 6.0.1.0.2: Beginning in January 2002, students taking the GED exam will complete a survey about the quality of services provided for obtaining GED information, signing up for the GED, taking the test, and obtaining test results. The results of the surveys will be used to make any needed process improvements.
Accomplishment Extent: Objective Partially Met
Due to the fact GED Testing was in a bit of disarray, we did not develop a form for evaluation and administer it until during Spring quarter.
Assessment Tools Used:
Evaluation was not begun until Spring quarter.
This was a significant achievement

Art Galleries Objective 6.2.1.0.1: The Galleries will continue to monitor viewer feedback through surveys, direct feedback and guest book visitor comment. Changes will be considered as appropriate.
Accomplishment Extent: Objective Met
The survey indicated the galleries achieved the rating of ‘greatest satisfaction’ on both campuses. Our guest books have indicated viewer satisfaction with the exhibits. The Arts of Islamic Countries at Wiseman and the Disability Awareness package in the fall of ’01 received the most positive feedback both through the guest book and direct feedback.
Assessment Tools Used:
We used a question in the Winter 2001 Student Satisfaction Survey. •We review the galleries’ guest books on a regular basis for viewer suggestions and comments.
This was a significant achievement

Counseling Objective 6.2.1.0.1: Counseling is committed to quality service and are interested in becoming aware of gaps in service. Towards this, a needs assessment survey to identify gaps in expected and experienced services will be created and completed by 50% of all students who use our services in fall and wintger terms of the 2001- 2002 academic year with a summary provided in spring term. Student evaluations will be created for counseling staff, programs and processeses by spring 2002.
Accomplishment Extent: Objective Partially Met
Data compiled by Scott Cole, Judy Smith and Scott Christie indicate that 250 students of 1000 fall term enrollees responded. Student evaluations have been compiled and summarized for each counselor/advisor during the 2001-2002 academic year. 600 students have evaluated online orientation using a standardized questionnaire and results are available. Instructional departments have all responded to a brief counseling department survey related to programs and services and results are being compiled.
Assessment Tools Used:
Survey questionnaire to students regarding services, evaluation form to students regarding staff effectiveness and 3 part feedback format to instructional divisions.
Extent of Accomplishments:
A focus group is still planned for early June to facilitate outcomes expected from each service area (placement test, orientation, academic and career advising and personal counseling). Detailed statistics are forthcoming from Scott Cole related to the student survey and a general summary of results will be submitted.
Unexpected Results:
None
This was a significant achievement

Discovery Programs Objective 6.2.1.0.1: Discovery Programs will arrange for media coverage (at least one newspaper article) and one on-campus reception in each county during the 01-02 academic year to publicize classes and services.
Accomplishment Extent: Objective Met
The Medford Mail Tribune did a half page article, on the new grant funded NEST project. (Next Educational Steps in Transition). This is a collaborative venture between Discovery Programs (MO and BF) and WCST and Dunn House. Coordinator was guest interviewed on a KOBI sunrise news show in late September (3 min) with a focus on Moving On and Bright Futures. A group of five fall Moving On students and one staff person were interviewed on KAJO radio (20 min) regarding MO and announcing a student hosted open house. Moving On students hosted a community open house at the MO Center in December. Receptions were held in both Bright Futures (RVC) and Moving On (RWC), following the Women’s History Month panel discussions in March.
Assessment Tools Used:
Serval media coverages for Discovery Programs
This was a significant achievement

Discovery Programs Objective 6.2.1.0.2: Discovery Programs will continue to conduct and gather 6 month and 1-3 year follow-ups of our students surveying their current activities, employment, and educational successes during the 01-02 academic year.
Accomplishment Extent: Objective Met
This is an ongoing activity. Since the dh/sp network has ceased to collect and collate these statistics statewide, DP staff is creating reports out of the database and working with college statistician to create a statistical summary that combines our data collection and the college’s student database.
Assessment Tools Used:
Statistical summaries.
This was a significant achievement

Discovery Programs Objective 6.2.1.0.3: The Discovery Programs coordinator will submit one question to the student satisfaction survey in 01-02, conducted by the college, asking if students were aware of available services and if they were satisfied with the classes and programs offered. These responses will be collated and compared with other student service categories.
Accomplishment Extent: Objective Partially Met
DP has submitted one question to the winter 02 Student Satisfaction survey about special populations/services. The question is: “Are you aware that RCC has Discovery Programs on each main campus (Moving On, Bright Futures, Transiciones) that assist new and fearful students to begin college with a series of supportive classes to build confidence, develop educational/career goals, and assist with some of the financial costs associated with being a student?” YES/NO
Extent of Accomplishments:
The question was submitted to the Committee for review, but was not chosen this year for inclusion. We will make the request again next year.

Enrollment Services Objective 6.2.1.0.1: To efficiently distribute staff workloads at all sites and more effectively serve students, Enrollment Services will work with the IT department to design and implement a document routing system.
Accomplishment Extent: Objective Partially Met
The system has been designed by Enrollment Services but not programmed or implemented.
Assessment Tools Used:
None
Extent of Accomplishments:
This project is no longer a departmental priority.
Unexpected Results:
Due to a departmental decision to put student-initiated forms on the Internet and have them distributed via e-mail the document routing system, based on scanned and routed forms, is no longer necessary.

Enrollment Services Objective 6.2.1.0.2: Enrollment Services will work with the IT Department to design and implement Intranet and/or RogueNet forms for use by faculty and staff.
Accomplishment Extent: Objective Partially Met
Information Technology is working with Enrollment Services staff to bring an interactive Faculty/Staff initiated form to the Rogue Net system beginning with the automated Course Waiver Form. The form will be initiated and routed in a manner similar to the way a purchase order is moved and tracked through the RAPS and Authorization systems.
Assessment Tools Used:
None.
Extent of Accomplishments:
Information Technology and Enrollment Services have met to discuss the concept and plan for the automated Course Waiver Form. Each department is now working on their own to design the screens and routing system. The programming phase will start during Summer of 2002. Enrollment will test the system in Fall 2002 and bring it online during Winter 2003.
Unexpected Results:
None.

Student Employment Objective 6.2.1.0.1: Student Employment Services will develop a student and business satisfaction report for experiential learning sites that will identify gaps between student and employer expectations. A programmatic response will be developed, in conjunction with the CWE advisors team, to increase satisfactory ratings by 10%.
Accomplishment Extent: Objective Partially Met
A CWE survey was sent to employers in summer 2001. FAMAT workload discussions around CWE felt like a barrier to this goal. CWE advisors were hesitant to discuss programmatic responses before the workload issue was defined. Institutional faculty resources also limited the results of this goal.
Assessment Tools Used:
The assessment tool used for this goal is the annual survey scores sent to employers and students.
Extent of Accomplishments:
A survey will be sent to employers in summer 2002. Issues that can be dealt with administratively will be responded to appropriately. We would like to collaborate more effectively with instructional leadership to further define CWE program outcomes and expectations of SES and it’s administrative oversight role.
Unexpected Results:
None

Student Life Objective 6.2.1.0.1: The student satisfaction survey from winter, 2001 will identify baseline data for student life components. The Student Life Task Force will develop a plan to address dissatisfaction of students and try to implement improvements as staffing permits. The student satisfaction survey, winter 2002 will be the measurement
Accomplishment Extent: Objective Partially Met
One of the areas sited by students was their not knowing when activities were being offered by ASRCC. As a result, ASRCC has purchased a bright yellow announcement flyer for RWC and an announcement board which is visible from Central Street at RVC. I have not seen the student satisfaction survey for winter, 2002 to know if other areas have been sited. Furthermore, an activities calendar was developed on the web where any student can access information about RCC activities and events.
Assessment Tools Used:
Action to correct some of the topics mentioned in the student satisfaction survey.
Extent of Accomplishments:
I need to review the winter, 2002 student satisfaction survey when it is available to staff.
Unexpected Results:
No.
This was a significant achievement

7.0.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters. The following questions are for
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
7.0.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
Extent of Accomplishments:
N/A
Unexpected Results:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
This was a significant achievement
7.0.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community.
This was a significant achievement
7.0.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

7.0.1.0.2.1: The Community Relations Team will research and collaborate with appropriate organizations to improve the depiction of the region’s diversity in college publications and events.
Accomplishment Extent: Objective Partially Met
Staff members worked with representatives of the Cultural Diversity Task Force, with the International Education Committee, the Hispanic Interagency Committee, and Club Latino to promote programs and provide publicity, and to develop publications such as the Multicultural Resource Directory.
Assessment Tools Used:
Staff involvement with other organizations.
Extent of Accomplishments:
Continue to work toward improved depiction of diverse students and carry out research in new academic year.
Unexpected Results:
N/A
This was a significant achievement
7.0.1.0.2.2: Through college publications and events, the Community Relations Team will reflect the college’s culturally diverse student body.
Accomplishment Extent: Objective Met
Stories and photos used on college Catalog, Schedule of Classes, advertisements, and in press releases represented student body diversity. RCC photo depicting diverse student body (age, gender, ethnicity) used in RCC/SOU television advertisement. Department provided translation of appropriate materials for Hispanic community in Schedule of Classes, college Catalog, and for Civil Rights audit. Department promoted RCC Adult Basic Education program that provides training for non-English speaking supervisors of Bear Creek Crop.
Assessment Tools Used:
The department has not received any indication of any shortcoming of depiction of diversity in college publications. Our photo of 4 or 5 RCC students has been used in a postcard statewide to recruit university students in summertime. Also used in newspaper ads and television ads with SOU. Positive feedback.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

7.0.1.0.4.1: Develop data-base on staffing levels by type of employment and by year.
Accomplishment Extent: Objective Met
Intermediate Secretary has an up-to-date annual database that is part of an ongoing work plan in HR.
7.0.1.0.4.2: Prepare regular reports for President’s Council and Board of Education.
Accomplishment Extent: Objective Met
Reports are prepared and presented to President’s Council and Board of Education on a regular basis and as requested. Agenda items are routinely provided, and Ethnicity of Applicant Pool reports when requested. Data on the number of job applications received by Human Resources annually; for example 1298 in 2001; 1031 in 2000; 1649 in 1999; 1435 in 1998; 2660 in 1997; 1141 in 1996.
7.0.1.0.4.3: Conduct periodic salary surveys to compare regional averages to college salary schedules.
Accomplishment Extent: Objective Met
Human Resources completes faculty surveys annually for Rogue Community College and other Oregon community colleges.

Administration Objective 7.2.1.0.1: Student Services Administration will promote student success through equity in access and support by actively organizing the Multicultural Student Center and by increasing infusion of diversity issues into existing courses. Continue working on a campus-wide survey to find out what is already being done and use those courses/programs as models. Provide assistance, perhaps through TLC, to instructors/programs, including more diversity components in courses/programs.
Accomplishment Extent: Objective Met
Student Services Administratiom co-sponsored a student forum following the events of September 11, 2001. Student Services Administration met with International Education staff to begin planning activities for International students. In cooperation with Enrollment Services, Student Services Administration is working to formalize an international cultural service student exchange program to make sure the selection process is fair and provides campus wide access. Through the Office of Diversity, mini grants were established Spring Term 2002. Student Services Administration co-sponsored student participation at the Oregon Diversity Institute Conference in November. Following that conference, the Grants Pass Diversity Club was started which is being co-advised by the Student Life Coordinator along with the Assistant to the Dean of Students.
Assessment Tools Used:
30-40 students attended the various forums.
This was a significant achievement

Administration Objective 7.2.1.0.2: Identify current district demographics and determine whether the make-up of RCC staff is consistent with the demographics of our student population and the community at large.
Accomplishment Extent: Objective Met
Demographics have been received and analysis is underway.
Assessment Tools Used:
Analysis is underway.

Art Galleries Objective 7.2.1.0.1: The Galleries will continue to plan and mount educational exhibits, which increase and expand our knowledge of other cultures. This will occur in the annual calendar and visitor feedback and attendance will be the measure for success.
Accomplishment Extent: Objective Met
Our visitor tallies illustrate a consistent number of visitors to the galleries. FireHouse Gallery had an increase of 5.8% in daily visitors and 14% increase in First Friday reception visitors. Wiseman Gallery does not have head counts for daily visitors, as the format of the gallery is quite different. However we had two very excellent exhibits which enhanced our gallery talk and special receptions attendance by 41%. The Disability Awareness exhibit and the Arts of Islamic Cultures exhibit both contributed to this total.
Assessment Tools Used:
Visitor tallies Visitor feedback in the guest book and direct.
This was a significant achievement

Discovery Programs Objective 7.2.1.0.1: The Discovery Programs coordinator will serve on the Cultural Diversity Task Force for the 2001-2002 academic year. Events or other activities sponsored by the task force will be advertised directly to enrolled and past participants.
Accomplishment Extent: Objective Met
Discovery Programs Coordinator serves the Cultural Diversity Task Force and assists in the oversight of the Office of Diversity. DP students are encouraged to participate in events sponsored by Student Life/Office of Diversity by their instructors who will make class arrangements to incorporate daytime events into student schedules: e.g. Islam panel, Martin Luther King activities.
Assessment Tools Used:
DP classes attended.
This was a significant achievement

Student Life Objective 7.2.1.0.1: Student Life programs will sponsor 10 students to attend the Oregon Diversity Institute in fall, 2001. Depending upon staff and student availability those attending will work towards creating a cultural forum where educational presentations or “fishbowl” discussions will be made at both RVC and RWC. At least one follow-up activity will take place by spring, 2002. This objective will be measured by attendance at ODI and attendance at the cultural forum activities on campuses
Accomplishment Extent: Objective Met
The Diversity Club has offered two cultural activities during the 01-02 academic year. We offered a getting to know you activity and a Native American Storytelling Activity with the TRIO program. Some participants have withdrawn from classes or have graduated but new members were recruited.
Assessment Tools Used:
Attendance at ODI and formation of a Diversity Club on the Redwood Campus
This was a significant achievement

Student Life Objective 7.2.1.0.2: The Hispanic Matrix, which identifies a broad range of RCC programs and services for the Hispanic community, will be formally published in both English and Spanish and be distributed to a wide range of service agencies in both Josephine and Jackson counties
Accomplishment Extent: Objective Met
The actual applicability and benefits of this guide have not been assessed yet but we did distribute 80 resource directories to RCC departments and community agencies in Josephine and Jackson Counties. Community Relations was very collaborative in assisting with the layout and publication of this handbook.
Assessment Tools Used:
The actual applicability and benefits of this guide have not been assessed yet.
Unexpected Results:
There were many more requests than had been anticipated from RCC staff.
This was a significant achievement

ABE / GED Objective 7.3.1.0.1: By January 2002, the ABE Department will develop a unified marketing plan for ABE programs that is appropriate for each community, with emphasis on recruiting and marketing to the Hispanic population.
Accomplishment Extent: Objective Partially Met
Jackson and Josephine County directors worked with the Marketing Department to create new promotional flyers for programs offered at the learning centers. The ESL flyer is in English and Spanish. These flyers are being distributed to partner agencies and within RCC.
This was a significant achievement

ABE / GED Objective 7.3.1.0.2: The ABE Department will work with Human and Community Relations staff to publish at least two “human interest” articles or ABE program cultural events in the LOG or other RCC publications describing the diversity of the students participating in the program.
Accomplishment Extent: Objective Partially Met
The LOG published three articles about the ABE department this year. Two were about staf members and one was about students served in the class for 35 Bear Creek Corporation orchard supervisors. All students were noon-native speakers. Also mentioned was the similar project with Sabroso Company in Medofrd. Both projects were in collaboration with the BCLS division.
This was a significant achievement

ABE / GED Objective 7.3.1.0.3: The ABE Directors in Josephine and Jackson Counties will provide revised information per term about ABE staff and services to update the Hispanic matrix that describes a broad range of RCC programs and services.
Accomplishment Extent: Objective Met
Directors from both counties provided information for the matrix in both the Fall and Winter terms.
Assessment Tools Used:
Current information is listed on the latest version of the matrix.
This was a significant achievement

ABE / GED Objective 8.3.1.0.1: The ABE Department will continue to update and review mutually agreed upon guidelines to providing contracted basic skills instruction in collaboration with BCLS Contracted Training Department.
Accomplishment Extent: Objective Met
Contracts were written and executed to the satisfaction of both departments.
Assessment Tools Used:
The Department worked with BCLS in four projects this year - Bear Creek Corporation orientations, Batzer ESL, ABE/GED instruction at Wolf Creek, and WIA Summer Youth
This was a significant achievement

Administration Objective 8.3.1.0.1: By July 2001, the Dean of Developmental Studies will collaborate with SOREC partners and the RCC JOBS Director to implement the revised JOBS Services contract.
Accomplishment Extent: Objective Met
At the conclusion of several meetings, the JOBS financial support for basic skills was continued in the next contract.
Assessment Tools Used:
Meetings between JOBS Director and Dean of Developmental Studies to discuss revised JOBS contract.
This was a significant achievement

Administration Objective 9.1.1.0.1: By September, 2001, Developmental Studies Administration will recruit staff representation from each division to be on the Developmental Studies Management Team.
Accomplishment Extent: Objective Met
Representations from Administrative Services, BCLS, Human Resources and Community Relations, Instructional Services and Student Services began attending the monthly Developmental Studies Council meetings in October 2001.
Assessment Tools Used:
Confirmation of divisional representatives to the Developmental Studies Council and their attendance at monthly meetings.
This was a significant achievement

Art Galleries Objective 10.1.1.0.1: The Galleries will participate on the Student Life Task Force during the year 2001-02 to assist in the development of cultural opportunities within the Student Life plan.
Accomplishment Extent: Objective Met
During this last year we attended meetings and participated in planning a few events. The Disability Awareness series of exhibits, talks, and events were well attended. Our wheelchair events on both the RWC & RVC campuses would not have happened without the aid and participation of ASRCC. In January, the Arts of Islamic Countries served to both educate us all about another set of cultures. We had well attended talks and panel discussions occurring in the fall after 911 and then in January during the exhibit at Wiseman Gallery. The galleries want to encourage arts and culture as a part of Student Life. This year was a positive sign that students were interested in not only attending but in participating in events. We look forward to Welcome Days in the fall as a great way to start the year for our new students.
Assessment Tools Used:
Student participation •Campus participation
This was a significant achievement

Discovery Programs Objective 10.1.1.0.1: Discovery Programs will consider moving the Transiciones program into the Student Life component if the scope of this new area includes this type of program. The existing staff will work with Student Life staff to determine impacts if Transiciones is no longer affiliated with Discovery Programs.
Accomplishment Extent: Objective Met
Based on new part time staff being hired in the Office of Diversity to help with Transiciones, and Cultural Diversity Task Force, it seems likely that Transiciones will remain in Discovery Programs at this point, since it is a service for special populations. Community connections and a more comprehensive recruitment process are being developed with the additional staff.
This was a significant achievement

Student Life Objective 10.1.1.0.1: The Student Life Task Force will meet monthly and develop program plans that address the student satisfaction survey of winter, 2001. Depending upon funding and staff a new Student Life mentorship program will be created by spring, 2002.
Accomplishment Extent: Objective Partially Met
Due to limited funding and time a mentorship program did not develop per say. However, Student Life has played a significant role in coordinating the Hispanic Education Conference sponsored by Club Latino. As a high school outreach effort by RCC Hispanic students to high school students, this in some ways is serving as a mentorship program. Also the Task Force has been invaluable as a resource to help develop and plan the concept for new student Welcome Days which is a goal for the 02-03 academic year.
Assessment Tools Used:
Feedback from the Student Life Task Force which only met quarterly because of limited time commitments from staff institutionally.
Extent of Accomplishments:
Assessment of the Hispanic Education Conference this year. For his Capstone Project an SOU student has created an evaluation form of the event and will be provide statistical data for us.
Unexpected Results:
Yes. Personally my involvement in this project has become one of the highlights of my career at RCC.
This was a significant achievement

Administration Objective 10.3.1.0.1: By Fall 2001, Developmental Studies Administration will recruit a student representative to be on the Developmental Studies Management Team.
Accomplishment Extent: Objective Not Met
This was a significant achievement

Administration Objective 10.4.1.0.1: Student Services Administration will oversee Student-Administrative focus groups in the Student Center on both campuses to encourage student, staff, management, and faculty collaboration. These focus groups will be coordinated with the assistance of the ASRCC offices and will take place fall, winter and spring of the 2001-02 academic year. Using guest sign-in sheets, attendance will be the measurement of success
Accomplishment Extent: Objective Met
Student focus groups were held Fall Term 2001 and Spring Term 2002 at RVC and Winter Term 2002 at RWC.
Assessment Tools Used:
30-40 students attended each focus group. Follow-up on topics/issues raised by students was done in cooperation with divisional input for resolution to issues raised.
This was a significant achievement

Discovery Programs Objective 10.4.1.0.1: Discovery Programs will facilitate one student focus group in each county during 2001-2002. Participants will include current and former students and groups will be lead by paid staff and/or student leaders. The results will be compared with information gathered during the 2000-2001 focus groups conducted by an SOU practicum student to determine if the new program design is meeting its intended outcomes.
Accomplishment Extent: Objective Partially Met
Moving On and Bright Futures are planning on conducting focus groups in each county spring term, to evaluate the effectiveness of the two-term model. Spring term will have two cohorts from 01-02 completed and a third cohort that will be receiving a condensed curriculum version (first and second term classes in same term due to decision to not hold classes in the summer term). This will provide a significant comparison of the student learning and comprehension of curriculum. Due to the loss of the SOU practicum student last year, no focus groups were performed.
Assessment Tools Used:
Assessment will be completed Summer Term 2002-03
Extent of Accomplishments:
Evaluation of the program changes will be completed during the summer term of 2002-2003.
This was a significant achievement

Financial Aid Objective 10.4.1.0.1: Because access to financial assistance is a genuine and primary interest to many of our students, Financial Aid Office staff will participate with other Student Services departments in at least one focus group in order to keep abreast of the concerns and perceptions relative to the financial aid application process and will use information highlighted there to improve our communication/product, as appropriate.

Student Life Objective 10.4.1.0.1: ASRCC on both campuses will offer at least one “Meet the Deans” forum during the 2001-02 school year. Student attendance, evaluation, and response by administration will assess the success of the event.
Accomplishment Extent: Objective Met
Information was shared and students’ concerns were raised. Some students took deans’ names to continue further conversation. One dean suggested this b e a quarterly event.
Assessment Tools Used:
No formal evaluation was done however, the college president, 5-7 deans and associate deans, and 20-30 students attended each forum.

11.0.1.0.2.1: The Community Relations Team will collaborate in the development of a marketing and communications plan.
Accomplishment Extent: Objective Met
Marketing Plan Steering Committee formed; six subcommittees addressing curriculum and delivery, external relations, recruitment, enrollment and retention, internal relations, and finance each conducted an institutional audit and analysis of marketing efforts. Plan developed, written, and presented to President’s Council, Implementation begins FY 2002-03 with review to follow.
Assessment Tools Used:
The plan was completed with objectives being incorporated into Community Relations work plan and that of other departments/division.
Extent of Accomplishments:
N/A
Unexpected Results:
Development of the Marketing Plan was a collaborative effort, which facilitated several new working relationships.
This was a significant achievement
11.0.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
Accomplishment Extent: Objective Met
Online registration, phone registration and distance learning (Web-based classes, telecourses) promoted through Schedule of Classes, press releases, ads and on RCC TV.
Assessment Tools Used:
The volume of material produce is one measure; another is that distance education enrollment is up 60 percent; Web-based registration is up 6.767 percent from the previous year and telephone registration is up 67.8 percent.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
11.0.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Accomplishment Extent: Objective Partially Met
We have collected two years of data regarding resource allocation for marketing purposes. Along with goal-setting and development of a marketing plan, this data has allowed us to establish priorities and has contributed to better budgeting.
Assessment Tools Used:
Developed budget for each advertising media used.
Extent of Accomplishments:
Will continue to refine budgeting of marketing dollars; will continue to promote cost sharing with other departments for department-specific projects.

ABE / GED Objective 11.1.1.0.1: By January 2002, the ABE Department will implement a system for offering instruction and support for students viewing taped broadcast by 1) collaborating with the Media Department and SOPTV and PBS to broadcast “On Common Ground” video series, 2) providing supportive instructional materials and communication links for registered ABE students viewing the video series, and 3) developing guidelines for tracking home study/distance learning ABE students viewing the video series for FTE.
Accomplishment Extent: Objective Partially Met
The video series are not being broadcast at this time. However, the videos are being used at two sites in a hybrid model of distributed learning. Students meet as a group with an instructor and take videos home to view. The group meets frequently in the beginning and less frequently after the initiation period.
Assessment Tools Used:
Meetings with Media Services and SOPTV, use of video series with students.
This was a significant achievement

ABE / GED Objective 11.1.1.0.2: By Winter 2002, the ABE Department will implement a system for offering instruction and support for students viewing taped broadcast by 1) collaborating with the Media Department and SOPTV and PBS to broadcast the new GED 2002 video series, 2) providing supportive instructional materials and communication links for registered ABE students viewing the video series, and 3) developing guidelines for tracking home study/distance learning ABE students viewing the video series for FTE.
Accomplishment Extent: Objective Not Met
The State has not decided yet to buy the license for theis series, so the program was not available.

Developmental Education Objective 11.1.1.0.1: By December 2001, a task force headed by the Associate Dean of Developmental Studies will identify future needs and develop a plan to meet the testing demands for distributed learning credit classes.

Counseling Objective 11.1.1.0.1: Since we believe that the Human Development department can positively impact the developing stuy or Web by spring 2002. dent through distributed learning opportunities, one new course will be offered via telecourse
Accomplishment Extent: Objective Partially Met
Online advisor training, using web CT will be completed by June 2002 and will be implemented Fall 2002.
Assessment Tools Used:
Web CT development pages
Extent of Accomplishments:
The process will be complete by June 2002, lesson planning and presentation are being developed.
Unexpected Results:
The time needed to train a faculty member to provide a Web based course was more than expected in the current workload configuration. Lack of professional development funds made this expectation unrealistic.
This was a significant achievement

Enrollment Services Objective 11.1.1.0.1: In order to meet the increased demand for web services, Enrollment Services will work with the Counseling Department and the Internet Department to enhance the Student Resources web page. Additions and improvements will include on-line admission form; student policy indes; term calendar of student events; on-line tutorial for Internet registration; underage student information link on Web page; on-line forms for student use; advising services and retention.
Accomplishment Extent: Objective Partially Met
Student Services has developed a web team to coordinate all Student Services web pages. Enrollment Services is represented on the team and has added online forms for students. This goal partially met because the pages will need constant change, improvement and evolution
Assessment Tools Used:
None
Extent of Accomplishments:
Enrollment Services will work to make our web pages more user friendly, informative and helpful to students on an ongoing basis.
Unexpected Results:
The level of collaboration from all departments in this division has enhanced the process.

Financial Aid Objective 11.1.1.0.1: The Financial Aid Department is currently accessible to students in distance education classes through FAFSA-on-the-Web, and our own student information kiosk on our web page. We also have links to scholarship search engines and on-line scholarship and loan applications. During 2001-2002, the department will access the need for additional on-line services for students enrolled in distributed learning by surveying the FA students who enrolled in classes delivered over the Internet.
Accomplishment Extent: Objective Not Met
Not met.
Assessment Tools Used:
N/A
Extent of Accomplishments:
Will revisit this objective for next year.
Unexpected Results:
N/A.

Student Life Objective 11.1.1.0.1: ASRCC will work collaboratively with Computer Services to plan the creation of “virtual RCC Clubs.”
Accomplishment Extent: Objective Not Met
There was collaboration with Community Relations and Web folks and completion of an RCC activities calendar. The Student Life website is almost completed as of this review. However, nothing happened with this specific objective.
Assessment Tools Used:
There was no measurement, since this goal was not met.
Extent of Accomplishments:
Unsure at this time if this objective will be pursued.

Support Services Objective 11.2.1.0.1: The Support Services Department will increase clerical support to Jackson County Support Services office from .5 to 1. FTE by September 2001 to increase service level needed by increased student demand at RVC.
Accomplishment Extent: Objective Not Met
No available funds.

Support Services Objective 11.2.1.0.2: The Support Services Department will increase .6 FTE Jackson County Support Services Advisor to 1.0 Full Time Faculty by September 2001 to increase service level needed by increased student demand at RVC
Accomplishment Extent: Objective Not Met
No available funds.

Support Services Objective 11.2.1.0.3: The Support Services Department will increase general fund commitment to Support Services budget with a corresponding reduction of Carl Perkins grant budget allotment by at least 20% for 2001-2002.
Accomplishment Extent: Objective Not Met
No available funds.

Support Services Objective 11.2.1.0.4: By Winter 2002 the Support Services Department will revise Adaptive Tech Specialist job description to address evolving college needs of adaptive tech services in both counties.
Accomplishment Extent: Objective Partially Met
Continuing to work on job description. Attempting an interim solution using student employees and part-time temporary classified until a final decision of assignment configuration is made.
Assessment Tools Used:
Student needs and services provided.
Extent of Accomplishments:
Still able to serve students in most areas of adaptive technology needs.
This was a significant achievement

Support Services Objective 11.2.1.0.5: The Support Services Department will review organization of Support Services for restructuring faculty and management responsibilities to more efficiently and effectively serve increased student demand and submit the report to the dean by Spring, 2002.
Accomplishment Extent: Objective Partially Met
Discussion and research into other college models was begun. Additional process needed before any organizational changes can be proposed.
Extent of Accomplishments:
Necessary, but not significant achievement yet since not completed.

Support Services Objective 11.2.1.0.6: The Support Services Coordinator will participate as a member of the RCC ADA Committee to develop institutional guidelines for serving students with disabilities.
Accomplishment Extent: Objective Met
Committee formed and meetings held this year.
Assessment Tools Used:
Meeting minutes, action items.
This was a significant achievement

Art Galleries Objective 11.2.1.0.1: The Galleries have a series of exhibits designed to create awareness and understanding of disabilities planned for fall 20-01. The exhibits include community participation, education, ASRCC participation as well as fine art about disabilities. The success of the exhibits will be measure through visitor feedback and attendance.
Accomplishment Extent: Objective Met
The Disability Awareness exhibit occurred in three locations, FireHouse Gallery, Wiseman Gallery, and the Rogue Gallery & Art Center. Attendance per exhibit at FireHouse and Wiseman Gallery were up over other exhibits during 2001. Of the gallery talks held at FireHouse Gallery last year 35% of the attendance was at the Disability talk by Vince Carl. 23% of the attendance at First Friday Art Nights (11 in 2001) was during the disability exhibit. Didactic materials that educated also accompanied the exhibits of fine art on a variety of disabilities. We held three wheel chair events that would not have been as successful without the able assistance of ASRCC and HASL (one of our collaborators in the project). We also had two panel discussions – one on each campus. In all we had 2,271 participants including our students, volunteers and community members involved in our exhibits and events. The collaboration between community and the college was a definite plus. Additional funding came from the Oregon Arts Commission and the RCC Foundation.
Assessment Tools Used:
•Visitor tallies •number of well attended events •collaboration with community and •development of outside resources to accomplish project.
This was a significant achievement

Counseling Objective 11.2.1.0.1: The counseling department will continue to assess the cost-benefit of testing services provided to students with disabilities as well as identify and compare their services to that of other community agencies or practitioners.
Accomplishment Extent: Objective Partially Met
Practitioners in Josephine county have ben identified and testing fees compiled. Testing tracking report has been created reflecting students accessing disabilities testing and demographics for these students represented.
Assessment Tools Used:
Resource guide developed, testing tracking report implemented.
Extent of Accomplishments:
The process will be complete by June 2002, testing is continuing and demographics on students still being collected.

Discovery Programs Objective 11.2.1.0.1: Discovery Programs will continue to use Carl Perkins grant dollars to serve the needs of special populations at RCC. Grant dollars will be used to assist low-income students with financial assistance for childcare, travel, tuition, and book costs.
Accomplishment Extent: Objective Met
Moving On, Bright Futures, and Transiciones students continue to utilize the support service dollars in the Carl Perkins funds. This is a large part of what these grant dollars support in each of the DP programs.

Discovery Programs Objective 11.2.1.0.2: Approximately ninety Discovery Program students will benefit from the introduction to the concept of learning styles and an introduction of the services of the learning center. Instructors for HD80 are responsible for integrating this into their curriculum.
Accomplishment Extent: Objective Met
One hundred Discovery Program students received this lecture.
Assessment Tools Used:
All students in fall, winter and spring terms in Moving On and students in fall winter terms in Bright Futures received lecture and experiential exercises around the concept of learning style preferences and individual identification.
This was a significant achievement

ABE / GED Objective 12.0.1.0.1: At least 20 ABE staff will participate in the state sponsored basic skills conference in August 2001.
Accomplishment Extent: Objective Met
36 staff participated in the basic skills conference in August 2001.
This was a significant achievement

ABE / GED Objective 12.0.1.0.2: By November 2001, four ABE faculty will participate in state training on the new GED curriculum and assist other faculty to revise their instruction to meet the new curriculum standards.
Accomplishment Extent: Objective Met
23 faculty participated in the GED 2002 workshops.
This was a significant achievement

ABE / GED Objective 12.0.1.0.3: By Spring 2002, the ABE Department will support participation of two clerical staff in state TOPS training to update their knowledge of new system processes.
Accomplishment Extent: Objective Partially Met
Twenty staff participated in calculator workshops in preparation for the GED 2002 tests. Four staff members are currently working on development a technology curriculum correlated with the technology skill descriptors for TOPS.
This was a significant achievement

ABE / GED Objective 12.0.1.0.4: By May 2002 four faculty in the ABE Department will participate in statewide secondary standards project and use that information to update local curriculum to comply with state curriculum standards.
Accomplishment Extent: Objective Met
11 staff members participated in the revision of course outlines for the Adult Secondary Standards.
This was a significant achievement

GED Testing Objective 12.0.1.0.1: During the year, the GED Testing Department will support participation of two clerical staff in state GED exam workshops.
Accomplishment Extent: Objective Met
The State holds an annual meeting for all Test Proctors in the State. They pay for one person from each site to attend. Due to the monumental changes being faced with the GED 2002, RCC send all of our Chief and Alternate Chief Examiners to the yearly meeting.
Assessment Tools Used:
In October 2001, RCC sent seven staff to the annual State workshop on GED testing. Two staff members attended a second training in Beaverton on January 27, 2002.
This was a significant achievement

12.2.1.0.1.1: The Community Relations Team will provide processes that encourage and facilitate cross-divisional information sharing.
Accomplishment Extent: Objective Met
Community Relations members are serving as liaisons with other college divisions, who provide information about their departments and/or programs. Informally, the department has developed contacts in various departments who share story ideas and information. The CR staff began work on a departmental Website. Also, the CR staff led a cross-divisional steering committee to develop an institutional marketing plan.
Assessment Tools Used:
Information sharing between CR and other departments continues to increase, resulting in wider coverage of various programs and events. To better inform other departments of the CR Department’s work, copies of news releases are sent to contacts college-wide. The marketing plan involved all areas of Rogue Community College. Production and graphics standards established, were presented to President’s Council, have bee posted on the Y Drive (All of RCC) and are being used by college staff. Further, a job-request form was developed to make the production process easier and more efficient.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
12.2.1.0.1.2: The Community Relations Team will continue to work toward further development of team processes.
Accomplishment Extent: Objective Met
Held planning retreat to help build team processes and set goals. Staff worked as a team to develop processes to make work-flow smoother and more efficient. CR team members also worked on strengthening communication within department.
Assessment Tools Used:
Developed inter-office processes; effective communication; more efficient in allocating time and resources for projects. Developed a visual process (white board) to track job status, deadlines, etc.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
12.2.1.0.1.3: The Community Relations Team will continue to strengthen professional development opportunities.
Accomplishment Extent: Objective Met
Ongoing
Assessment Tools Used:
Staff members attended professional conferences; training workshop and subscribed to technical magazines. Won a bronze medallion for RCC-SOU transfer program materials.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
12.2.1.0.1.4: The Community Relations Team will develop an annual work plan to assist in budgeting time and staff.
Accomplishment Extent: Objective Met
Annual work plan developed to make job-flow more efficient.
Assessment Tools Used:
While not possible to totally avoid overlap of work assignments, annual plan helps spread jobs out more evenly, a necessity as college departments are increasingly turning to Community Relations for information and projects.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

Human Resources Objective 12.2.1.0.1: Develop a college-wide wellness program.
Accomplishment Extent: Objective Met
HR Manager co-chairs Health and Wellness committee; Brown-Bag Lunches program has been instituted as well as a monthly health and wellness newsletter. A Health Risk Analysis program was also conducted for staff in the spring of 2002. Staff wellness-break activities are being planned for the summer of 2002.
Assessment Tools Used:
The variety of health and wellness programs instituted during the year have been well-received by staff. The newsletter has received many compliments for the timely and useful information it provides.

Human Resources Objective 12.2.1.0.2: Provide easy access to employee benefit information via website with appropriate links.
Accomplishment Extent: Objective Partially Met
HR staff refers staff to the employee benefit information website through a link on the RCC website.

Human Resources Objective 12.2.1.0.3: Implement a secure system for employees to manage their personal date (e.g. name, address, telephone number changes).
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
This is an ongoing objective to be done when the automation process is complete. It continues as an important objective in 2002-03 departmental goals.

ABE / GED Objective 12.3.1.0.1: The ABE Department managers will use the knowledge gained from the ABE 2000-01 EL Civics and Instructional Leadership pilots to design faculty training on curriculum revision and the instructional use of distributed learning.

ABE / GED Objective 12.3.1.0.2: The Developmental Education and ABE departments will facilitate the participation of at least six faculty in the Teaching and Learning Center retreats during the 2001-02 year.

ABE / GED Objective 12.3.1.0.3: By Winter 2002 the ABE Department will implement an online or computer disc orientation program for ABE faculty.
Accomplishment Extent: Objective Partially Met
On online or computer disk orientation has not been implements. The Jackson County Director is working with a part-time faculty concerns task force to address such issues. A pilot online website is being reviewed by committee members and others.
Assessment Tools Used:
Availability of an online or computer disk orientation.

ABE / GED Objective 12.3.1.0.4: By Spring 2002 the ABE Department will sponsor two Inservice days with a total of 80 staff participating to develop and/or expand knowledge and skills in curriculum development and the instructional use of technology.

ABE / GED Objective 12.3.1.0.5: By June 2002, 60% of Developmental Studies faculty will have participated in the RCC new faculty orientation program or other college-sponsored training activities.

Developmental Education Objective 12.3.1.0.1: The Developmental Education and ABE departments will facilitate the participation of at least six faculty in the Teaching and Learning Center retreats during the 2001-02 year.

Developmental Education Objective 12.3.1.0.2: By June 2002, 60% of Developmental Studies faculty will have participated in the RCC new faculty orientation program or other college-sponsored training activities.

Developmental Education Objective 12.3.1.0.3: By Spring 2002 the Developmental Education Department will implement DE tutor training modules/workshops.
Accomplishment Extent: Objective Met
We begain trainings in the Fall, implementing the five tutor training modules developed during the previous year. RCC was certified by the college Reading and Learning Association in early April. That paved the way for us to certify our tutors upon completion of the training modules. Training will be an on-ging activity for our division.
Assessment Tools Used:
Three training were held during the year with ten tutors receiving certification in April, 2002.
This was a significant achievement

12.3.1.0.1.1: Consolidate access to include Human Resources forms and procedures.
Accomplishment Extent: Objective Partially Met
HR department has met with Computer Services to provide information needed to develop online forms.
12.3.1.0.1.2: Establish a Human Resources kiosk in Jackson County.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
The move of the physical location for the ERC necessitated the postponement of this objective. It is expected that this objective will be met upon the reopening of the ERC, by June 30, 2002.
This was a significant achievement
12.3.1.0.1.3: Continue to contribute to the Staff Development and College Events committee.
Accomplishment Extent: Objective Met
HR Manager is co-chair of this committee. Entire HR staff also actively participates as members of the committee and are responsible for inservice, staff picnic, holiday party, and ongoing staff development training.
This was a significant achievement
12.3.1.0.1.4: Establish a regular schedule for new employee orientation and utilize technology for its dissemination.
Accomplishment Extent: Objective Partially Met
A regular schedule has been established for new employee orientations. HR Manager is working with Media to develop a new employee orientation CD.
12.3.1.0.1.5: Continue to develop screening committee orientation and training.
Accomplishment Extent: Objective Met
HR department has expanded screening committee orientation to include health and safety issues, and Help Desk information. Health insurance benefit overview has been expanded. See objective 12.3.4 - #76 above.
This was a significant achievement
12.3.1.0.1.6: Provide training in safety, human rights, and sexual harassment issues through the use of technology.
Accomplishment Extent: Objective Partially Met
The new Employee Orientation contains the basic information for all employees when they begin their employment at RCC. The Staff Development Committee regularly schedules training opportunities either during the year or at one of the two all-staff Inservices.
12.3.1.0.1.7: Complete the management handbook and provide online access.
Accomplishment Extent: Objective Met
Management handbook has been completed and submitted to Board for approval. When approved, it will be placed online and will be reviewed at new management employee orientations.
This was a significant achievement
12.3.1.0.1.8: Compile a library of training videos (e.g. classified evaluation training, writing measurable goals, screening committee guidelines, health insurance, human rights, sexual harassment).
Accomplishment Extent: Objective Met
Training videos have been compiled and are in HR department.
12.3.1.0.1.9: Provide information electronically to appropriate staff regarding: new employees; resignations; transfers; promotions.
Accomplishment Extent: Objective Partially Met

Administration Objective 12.3.1.0.1: Student Services Administration will sponsor more diversity training for faculty and staff, utilizing the Welcoming Diversity Workshop from Southern Oregon University.
Accomplishment Extent: Objective Not Met
The Cultural Diversity Task Force believed that the Welcoming Diversity Workshop from Southern Oregon University was not a particularly effective process to be used. We will be developing different planning for next year.
Assessment Tools Used:
None

Administration Objective 12.3.1.0.2: Student Services Administration will sponsor inter-divisional discussions related to grievances, incident reports, etc. with the purpose of developing appropriate on-line data management systems from which staff can develop a systematic approach to student issues.
Accomplishment Extent: Objective Met
In cooperation with the Instructional Services Division, a grievance workshop will be presented at the Spring inservice to train staff/faculty on appropriate documentation and process for a student grievance.
Assessment Tools Used:
It will be measured by attendance at the workshop which will happen on May 10.
This was a significant achievement

Administration Objective 12.3.1.0.3: As an ongoing commitment to students and the community, identify staff as bilingual and/or bicultural resources.
Accomplishment Extent: Objective Met
There is an international staff directory available. The directory is organized into sections of staff interests and experiences, geographic areas which staff have expressed an interest, a list of languages in which some staff members feel some degree of competence, a list of translators and Spanish interpreters.

Administration Objective 12.3.1.0.4: After assessing the division’s technology needs, Student Services Administration will engage Student Services staff in two workshops with the goal of enrichment and development of technology skills.
Accomplishment Extent: Objective Met
Continued on-going advisor training and workshops are proved through the Counseling Department. An Oregon Labor Market Information Systems (OLMIS) training was attended by staff members.
Assessment Tools Used:
Program Reviews were given by the Employment Services Division along with an overview of their technology programs. Two OLMIS trainings were attended by four staff members.
This was a significant achievement

Enrollment Services Objective 12.3.1.0.1: Enrollment Services will coordinate with the Human Development Department to provide workshop trainings for staff on defusing potentially frustrating situations with students and active listening. Enrollment Services will continue scheduled workshops with the Teaching and Learning Center staff and Special Services staff on identifying learning styles and learning disabilities to aid in their roles as trainers on enrollment technology.
Accomplishment Extent: Objective Met
Human Development faculty will put on a workshop for all staff at In-service, Enrollment staff will attend.
Assessment Tools Used:
Workshop is scheduled for In-service on May 10
Unexpected Results:
None.

Financial Aid Objective 12.3.1.0.1: Financial Aid will offer a workshop for Student Services staff to further their understanding of regulatory requirements, eligibility, and the award process.
Accomplishment Extent: Objective Not Met
: Financial aid staff was not able to dedicate the time needed to reach this goal due to implementing two new systems/software within this academic year.
Assessment Tools Used:
N/A
Extent of Accomplishments:
New systems will have been in place & familiar by 2002-03. Timeline not available, but goal to be reviewed for new year.
Unexpected Results:
N/A

Financial Aid Objective 12.3.1.0.2: Financial Aid Department staff will participate in at least one work-related training session in 2001-2002, suing college resources, in areas such as technical writing and/or computer program usage. In addition, each classified staff will have the opportunity to attend one financial aid conferences sponsored by a professional association during the academic year, in order to maintain the current level of expertise in regard to the changing federal regulations and technology use
Accomplishment Extent: Objective Partially Met
Financial aid staff all participated in a writing lab taught by RCC writing instructor. Most of staff were able to participate in at least one financial aid conference sponsored by a professional association during the academic year. (WASFAA, NASFAA, Dept. of Education conferences, and trainings by OSAC, ELM, and EdFund.
Assessment Tools Used:
Assessment was made based on documentation of attending conferences and scheduling our own work related training session for a writing lab.
Extent of Accomplishments:
Hopefully, next year all staff will be able to participate.

Student Life Objective 12.3.1.0.1: Student leaders will attend workshops that improve their ability to work within our division and as mentors to other students. This will be measured by student participation in these activities.
Accomplishment Extent: Objective Met
Not only were these conferences attended but students came back with new ideas and generated new clubs, new activities or new information was disseminated to students via events, Byline and Log.
Assessment Tools Used:
Student government and club leaders attended the Northwest Leadership Conference in November and the Oregon Community College Student Association winter workshop in January. 10 students attended the Oregon Diversity Institute in November. RCC students attended the Oregon Students of Color Conference in the fall. Club Latino members attended the Caesar Chavez Conference in March.