Long-Range Goal 1: The college will expand instruction and service to meet the needs of the entire district.
1.1: By the year 2004-05, the college will have an enrollment of approximately 5100 FTE, reflecting a projected 2% annual growth, serving an unduplicated head count of 20,400.
Business and Community Learning Services Goal 1.1.2: Expand divisional learning services.
1.1.2.1: BCLS will serve a duplicated headcount of 11,747 in 2001-02.
Accomplishment Extent: Objective Partially Met
Duplicated headcount is 9464 through partial spring term - 80% complete with enrollment continuing to end of term.
Assessment Tools Used:
Determined headcount.
Extent of Accomplishments:
Headcount should continue to grow through the end of the year.
This was a significant achievement
Human Resources & College Advancement Goal 1.1.1: The division will expand the services it provides throughout the district, to the public and to the various departments of the college.
Community Relations Goal 1.1.1.0.1: To understand and serve the needs of Rogue Community College external customers (district patrons, students, business and industry, educational partners, and legislators.)
1.1.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Partially Met
Accessed data from student focus group conducted by SOU regarding reasons students transfer from RCC to SOU. Accessed information from student satisfaction survey. Collected and used information from community satisfaction survey. Received significant feedback from staff/students on college publications. Worked with Student Services and Internet Department to create Web-based community events calendar.
Assessment Tools Used:
Feedback received from staff about The LOG via e-mails, phone and survey form in newsletter. Staff members requested more information about co-workers to be included in LOG. Numerous requests received to place events on community events calendar.
Extent of Accomplishments:
: By the end of spring term 2002, the department will establish a Community Relations Website to gather information that is of value for understanding customer needs
Unexpected Results:
N/A
This was a significant achievement

1.1.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

1.1.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community.
This was a significant achievement

1.1.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
Community Relations Goal 1.1.1.0.2: To improve the effectiveness of college marketing efforts and events.
1.1.1.0.2.1: The Community Relations Team will collaborate in the development of a marketing and communications plan.
Accomplishment Extent: Objective Met
Marketing Plan Steering Committee formed; six subcommittees addressing curriculum and delivery, external relations, recruitment, enrollment and retention, internal relations, and finance each conducted an institutional audit and analysis of marketing efforts. Plan developed, written, and presented to President’s Council, Implementation begins FY 2002-03 with review to follow.
Assessment Tools Used:
The plan was completed with objectives being incorporated into Community Relations work plan and that of other departments/division.
Extent of Accomplishments:
N/A
Unexpected Results:
Development of the Marketing Plan was a collaborative effort, which facilitated several new working relationships.
This was a significant achievement

1.1.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
Accomplishment Extent: Objective Met
Online registration, phone registration and distance learning (Web-based classes, telecourses) promoted through Schedule of Classes, press releases, ads and on RCC TV.
Assessment Tools Used:
The volume of material produce is one measure; another is that distance education enrollment is up 60 percent; Web-based registration is up 6.767 percent from the previous year and telephone registration is up 67.8 percent.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

1.1.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Accomplishment Extent: Objective Partially Met
We have collected two years of data regarding resource allocation for marketing purposes. Along with goal-setting and development of a marketing plan, this data has allowed us to establish priorities and has contributed to better budgeting.
Assessment Tools Used:
Developed budget for each advertising media used.
Extent of Accomplishments:
Will continue to refine budgeting of marketing dollars; will continue to promote cost sharing with other departments for department-specific projects.
Student Services Goal 1.1.1: Student Services will continue to expand alternative and flexible intake methods, to meet the needes of a growing college community, in order to balance the need for quality intake processes and policies while recognizing the need for responsiveness to prospective students
Counseling Objective 1.1.1.0.1: In order to meet the increased needs of night and weekend students, the placement test and orientation teams will increase night and weekend offerings from 2 to 5 per term per campus beginning July 1, 2001 to June 15, 2002.
Accomplishment Extent: Objective Met
Students during the academic year 2001-2002 have had more “non-traditional” access to the Placement Test than students in 2000-2001.
Assessment Tools Used:
Outlook calendars reflect staff schedules; web sign up for placement testing reflects increased night and weekend offerings.

Enrollment Services Objective 1.1.1.0.1: Enrollment Services will systematize the admissions application and entry documentation procedure for all students and particularly distributed education students by developing an on-line admission process by Fall 2001 with the goal of increasing use by 30%.
Accomplishment Extent: Objective Partially Met
Working with Information Technology, the Counseling Department and Financial Aid, Enrollment Services has systematized the admission application process so that it is transparent to all degree-seeking students, not just those taking distributed education classes. Program students (those seeking admission) enter the college via the placement test or the placement test waiver. The data used to identify admissibility is evaluated programmatically and the determination is made without review by a paper process. Students are automatically admitted or they are advised about how they can meet the admission eligibility requirements via a letter generated at the time they get their placement test results.
Assessment Tools Used:
The principal route for admission to the college is through our automated admission system. Almost al of the program major students are admitted in this way. Others have been admitted as they register for Business and Community Learning Services classes or in rare cases they are admitted via acceptance of an alternate approved testing instrument.
Unexpected Results:
This process, unlike a paper process is invisible to students and instantaneous once the demographic information or placement test results are quantified online or at the placement test. There is no bottleneck in admissions to keep prospective students waiting before they enroll. Enrollment Services staff time is better used on other services to students. Budget is saved by not using postage and triplicate admission forms.
This was a significant achievement

Financial Aid Objective 1.1.1.0.1: The Financial Aid Department will share prospective student data with the Admissions office to be used in contacting students who have indicated an interest in RCC. This can be done systematically when a prospective student file is designed and implemented. Last year, 54% of our financial aid applicants actually attended and received financial aid awards by the end of the academic year. We hope that marketing efforts directed toward these interested students will increase this by 3%.
Accomplishment Extent: Objective Not Met
We will need to revist this goal.
Assessment Tools Used:
N/A
Extent of Accomplishments:
Beginning Summer 02-03, pursue above stated marketing plan.
Unexpected Results:
N/A
Student Services Goal 1.1.2: Student Services will identify strategies for enrollment development and retention to achieve results aimed at meeting enrollment goals.
Administration Objective 1.1.2.0.1: Student Services Administration, in collaboration with the Cultural Diversity Task Force, will increase recruitment of historically underrepresented populations by actively recruiting and promoting RCC at high schools, middle school and grade schools
Accomplishment Extent: Objective Met
Student Services received Hispanic outreach baseline data from the Human Resources Department. Jose Chavez was hired under the Student Services budget (Office of Diversity) to do high school outreach in Jackson County. Student Services in cooperation with the Office of Diversity is co-sponsoring the high school outreach conference Spring Term 2002. In the future, efforts will be extended to other non-represented groups.
Assessment Tools Used:
Jose Chavez provided high school outreach services to high school students, including Hispanic, to 8 high schools in Jackson County. Several visits have been made to each school.
This was a significant achievement

Counseling Objective 1.1.2.0.1: In order to support the advising model at RCC and to maintain the current level of advisor expertise, counseling will provide one level 1 advisor training, and two level 2 advisor trainings per term per campus for the academic year 2001-02.
Accomplishment Extent: Objective Partially Met
One level one and two level two advisor trainings were offered the 2001- 2002 academic year.
Assessment Tools Used:
Outlook calendars and Teaching Learning Center scheduling calendar.
Extent of Accomplishments:
Leah Huff has put the Advising manual in HTML format and Mollie Owens-Stevenson is creating Advisor training online, using WEB CT. This format will be ready for general use Fall 2002.
Unexpected Results:
Reformatting of delivery and content resulted in the attempt to provide trainings the traditional way. With 185 system users having varying levels of computer competency and advising skill it has become impractical to continue to provide level 1 and level 2 trainings using the methods and formats of the past. General trainings will be provided in class or online be academic departments. Shadowing and level 2 trainings will be provided by counseling liaisons in the department. New Level 3 trainings will be provided to academic department heads.

Counseling Objective 1.1.2.0.2: Because we feel it is important for all staff at RCC to be knowledgeable and have confidence dealing with crisis situations on campus, counseling will offer two one-hour trainings, per campus during the academic year 2001-2002.
Accomplishment Extent: Objective Met
All RCC staff had the opportunity to attend two workshops that provided specific strategies to help deal with difficult students in and out of the classroom.
Assessment Tools Used:
Rogue Community College inservice agendas reflect that Counseling Department Staff Pam Howard, Gaia Layser, Barb Stein, and Ed Gangner provided two one-hour trainings. One fall and one spring term.

Discovery Programs Objective 1.1.2.0.1: Discovery Programs will collect statistics on FTE generation to respond to retention losses due to program changes in 2000-01. The baseline data for this statistical collection is being developed in 00-01. The outcomes of the two years will be compared to determine if additional changes to program structures are needed.
Accomplishment Extent: Objective Met
DP staff has collected and compiled a set of statistics that compare the current year with last year. The FTE has increased substantially due to program format changes implemented last spring (increase number of credits/hours program classes) and due to higher enrollment numbers for first term students and a high retention percentage for second term students.
Assessment Tools Used:
DP staff is working with college statistician to standardize the statistical collection of the program to match the college’s system.
This was a significant achievement

Enrollment Services Objective 1.1.2.0.1: In an effort to retain students and help them finish their programs, Enrollment Services will contact candidates for graduation who do not complete their program within one term after their stated completion goal. Approximately 20 graduate candidates do not complete and do not re-enroll. Enrollment Services will work with these and the Student Success team to help them meet their completion goal. Enrollment Services hopes to cut the attrition rate to 10 students.
Accomplishment Extent: Objective Not Met
There were 327 candidates for graduation in June 2001. At the end of Summer term 2001 there were 91students who had not met their projected program completion date goal. Over the following three terms, these students were contacted by Enrollment Services staff and Retention staff and offered assistance to meet their goal. New completion plans were formulated and the students were tracked. As of April 26, 2002 twenty-two of those contacted will complete their program by June 14, 2002. Twenty-four percent of the non-completers finished their program within one year of their stated goal.
Assessment Tools Used:
Counted the number of non-completers for June 2001 and tracked their completion within the 01-02 academic year.
Unexpected Results:
I discovered that students abandon or change their goals for many valid personal and financial reasons and are willing to put their education on hold.

Financial Aid Objective 1.1.2.0.1: The Financial Aid Department will analyze our Satisfactory Academic Progress policy to determine if RCC is more stringent than required by law. If possible, we will allow marginal students to continue additional terms on a probationary status. Currently, approximately 250 students per term are suspended from financial aid eligibility. We could feasibly reduce financial aid suspensions by 30%.
Accomplishment Extent: Objective Met
The original goal was to reduce financial aid suspensions by 30%. We have exceeded this goal for the last four terms since the change in policy: Spring 2001 251 unsatisfactory progress 120 eligible for auto probationary term 48% Fall 2001 273 unsatisfactory progress 121 eligible for auto probationary term 44% Summer 2001 90 unsatisfactory progress 41 eligible for auto probationary term 46% Winter 2002 328 unsatisfactory progress 137 eligible for auto probationary term 42%
Assessment Tools Used:
The Financial Aid Department analyzed our policy and changed it to be less stringent. The IT department extracts the data to determine who is counted as Unsatisfactory Progress & who is eligible for an Automatic Probationary term. Utilizing the IT Departments data, we are able to remove human error and have permanent record of the data needed to make this assessment.
Extent of Accomplishments:
N/A
Unexpected Results:
Each student who is made eligible for an automatic probation term produces FTE. Example: Spring 2001, 120 students were not suspended from financial aid eligibility. Of these students, 41 enrolled in summer term for 356 credits, eligible FTE was 5.58, for a total of $12,843.92. Of the 120 from spring, an additional 37 enrolled in fall term for a total of 407 credits, eligible FTE was 6.38, for a total of $14,683.92
This was a significant achievement

Student Employment Objective 1.1.2.0.1: Student Employment Services, in collaboration with the newly restructured career team, will assess and develop employment skills delivery to better serve a broad range of students. The new model will be implemented in 2002-03 and will be focused towards increasing student retention and meeting both the on-site and off-site career needs of students.
Accomplishment Extent: Objective Met
It was the original intention of this goal to plan during 01-02 and implement during 02-03. However the career team planned and implemented Saturday, Web-Based and Modular delivery HD 60 & 65 courses during 01-02. The modular structure did not work in the initial format due to the sequential nature of the curriculum and it was not as “easy in, easy out” as anticipated. The career team will continue to fine-tune this approach in 02-03.
Assessment Tools Used:
Assessment has been measured by counting the number of distributed or alternative delivery sections planned and offered during 01-02.
Unexpected Results:
The identified need for job shadow experiences resulted from this work.

Student Life Objective 1.1.2.0.1: Staff members involved in Student Life will develop a training plan for student interns who will be available to offer campus tours and represent Rogue Community College at high school visitations by spring, 2002.
Accomplishment Extent: Objective Met
Student Life Assistants have participated in many high school outreach efforts. Upon evaluation of one student life assistant at the end of winter quarter, however, it was decided that the student could not fulfill her responsibilities. More time commitment is needed by these students.
Assessment Tools Used:
Student Life assistants were hired fall quarter and trained by high school outreach staff, the student life coordinator and 2+2 staff. Quarterly evaluations of the students’ work were done and dates collected addressing the number of tours offered, number of individuals in the tours, and the number of students at the high schools with whom the Student Life Assistants spoke. Student Life Assistants have spoken to over 400 high school students this year and offered tours to approximately 100 students between both campuses.
Unexpected Results:
Student Life Assistants are now offering GED orientation tours to all new students on the RWC and to Bright Futures and Moving On students.
This was a significant achievement
Student Services Goal 1.1.3: Student Services will develop activities and/or programs that will lead to an increase of at least 6 FTE division-wide.
Art Galleries Objective 1.1.3.0.1: The Galleries will participate in planning and researching on how current and upcoming gallery activities can be counted at FTE.
Accomplishment Extent: Objective Not Met
We found that FTE has several restrictions and that it is not possible for us to receive FTE for many of the gallery functions that are vital to an active gallery program.
Assessment Tools Used:
None were used as it was determined to not be possible.
Extent of Accomplishments:
No further steps will be taken at this time.

Discovery Programs Objective 1.1.3.0.1: Discovery Programs will collaborate with local domestic violence agencies and the corrections system to implement one class offering that is a collaborative effort between RCC and these organizations. The class will include self- assessment, career exploration, and educational goal setting. Using a Human Development (HD) number, the efforts will bring in at least 1 FTE in during one term of 2001-02.
Accomplishment Extent: Objective Partially Met
Discovery Programs applied for and received a grant from Trust Management Services for $8,000 to fund the NEST project: Next Educational Steps in Transition. Working in collaboration with staff from Dunn House and Women’s Crisis Support Team, a series of workshops has been developed with a start up in Feb. 2002.
Assessment Tools Used:
The Spring Term workshop has not concluded, so FTE cannot be calculated.
Extent of Accomplishments:
Final data will be available at the end of Spring Term.
This was a significant achievement

Financial Aid Objective 1.1.3.0.1: Qualified Financial Aid Department staff will be given the opportunity to teach at least one HD class relevant to our field. (ex. financial management and budgeting, or scholarship search). If no classified staff volunteer, either the Assistant Director or the Associate Dean will teach the class.
Accomplishment Extent: Objective Not Met
Financial aid staff was not able to dedicate the time needed to reach this goal due to implementing two new systems/software within this academic year.
Assessment Tools Used:
N/A
Extent of Accomplishments:
New systems will have been in place & familiar by 2002-03. Timeline not available, but goal to be reviewed for new year.
Unexpected Results:
N/A

Student Employment Objective 1.1.3.0.1: Student Employment Services, in collaboration with instructional departments, will develop and implement Vibrant Communities, an integrated service learning program. Service learning helps to strengthen retention and assist students build the job skills they need to be successful, encourage leadership, active citizenship and community involvement, as well as provide the relevancy of academic basics to the real world. In the first year, we expect at least 15 students to contribute at least 1,000 hours of total service to local nonprofit and governmental agencies while earnings college credit.
Accomplishment Extent: Objective Partially Met
The Vibrant Communities program has met its goal of serving 15 students (22 duplicated) in year 1. The numbers of service hours, 588, are considerably short of the 1000 hours anticipated. We experienced typical new activity issues in terms of getting the message out to students what the courses were about and the commitment required.
Assessment Tools Used:
Assessment tools used to measure this objective are the number of enrolled students in the Vibrant Communities courses and the number of service hours in which student participated in service activities.
Extent of Accomplishments:
SES will continue it’s marketing efforts of Vibrant Communities at both RWC and RVC in 02-03. We will continue to send letters to students in their final year of the their programs, work more closely with TRIO students, be visible in the student centers and initiate other targeted marketing efforts. We will collaborate with instructional program advisors to increase their understanding and commitment to the program. We have also consolidated the HD151, 152,153 courses into one course, HD 153, in response to student’s feedback and low enrollment concerns. We will evaluate the effectiveness of this change for 03-04.
Unexpected Results:
We did not anticipate as low an enrollment, that some students did not continue through the sequence, the high interest from the advisory committee and from community partners interested in having our students participate in their activities and organizations.
This was a significant achievement

Student Employment Objective 1.1.3.0.2: Through more efficient utilization of faculty and staff, as well as possible new program introductions, Student Employment Services will increase the number of new students participating in Professional and Occupational Skills Programs to account for an increase of at least 6 FTE.
Accomplishment Extent: Objective Not Met
The goal of 60.88 FTE, which represented 6 more FTE than 01-02, was not reached for a variety of reasons. First, program processes had broken down with the increasing numbers of students. Second, perceived workload issues for program faculty has increased as well as the effects of the potential loss of a faculty member due to budget cuts. Lastly, the receipt of an OST grant from VRD happened late in the summer as well as the hiring of the transition support position which led to a later than expected ramp-up of the grant activity and resulting anticipated FTE.
Assessment Tools Used:
Assessment is based on program generated FTE.
Extent of Accomplishments:
In late 2001, we formed an OST/PST/EST advisory committee in response to program issues. In addition, we have formed an internal working team of faculty, staff and management to review program goals and define process that meets current student and institutional needs and is based on realistic resource allocation. A result of this work will be a program handbook which will clarify the roles of department members, define program processes, and defines reasonable outcomes based on our current operating environment.
Unexpected Results:
An unexpected outcome was lack of clarity around the goal itself even though all members of the SES team participated in its creation.

Student Life Objective 1.1.3.0.1: Student life staff members will develop curricula that will allow for cooperative education credit for students engaged as Student Life interns. Possible talent grants or tuition reimbursement money would be needed for these students.
Accomplishment Extent: Objective Partially Met
While these positions were marketed via mailings to all registered students who were at a WR115 level and had graduated within the past three years and through student employment, we did not receive a large number of applicants. Do you consider this a significant achievement in your division/department?
Assessment Tools Used:
Students right now are receiving tuition reimbursement through a foundation grant awarded for 01-02. There is curricula available if this were to become a credited course or one that a student wished to earn CWE credit.
Extent of Accomplishments:
More marketing needs to be done for recruitment of Student Life Assistants or for potential CWE credit through a Student Life Program.
1.2: The growth in services and instructional delivery will accommodate an additional 100 FTE, serving an additional unduplicated headcount of 400, in the year 2001-02.
Administrative Services Goal 1.2.1: Administrative Services will provide needed infrastructure support to assist in growth.
1.2.1.1: Administrative Services will provide additional on-line services to provide easier access for students and staff to College services.
Accomplishment Extent: Objective Partially Met
This year the IT Department has brought online the following services: Student employment application processing for jobs on campus and in the community as well as the ability for businesses to post jobs on our web site Programmed Course Request within Student Resources. This allows instruction to capture demographics on students to follow-up on requests when a new class is added. Worked with Counseling Department and Community Relations to develop a Student Life Activity calendar to post student and community activities. Both departments will be able to post events directly to the web site. Developed a high school outreach site for potential students. The site includes information regarding, GED, HS credit makeup, free tuition award, 2+2, etc. Transfer student web site. FERPA online test. Strategic Planning process upgrade. RCC Foundation E-commerce site OWL SOSGAP
Assessment Tools Used:
The calendar is being used daily to post student and community information. Measurement would be in terms of better attendance at college-wide events. The 2+2 web site activity is measured in the increased number of students applying for college credit which promotes the need to download demographics from the H.S.'s and provide an easier method for enrolling students. Student employment is measured by the hits on the site, they are at the top of the list with regard to hit on any one RCC web site.
Extent of Accomplishments:
The online Course Request is finished but needs to be linked to the web site and the data needs to go to the appropriate person or persons. This is something we need to work with instructional on.
Unexpected Results:
Some online processess are more of an efficient way of doing business but have no real impact such as the RCC Foundation E-commerce site. It just isn't being used. The SOSGAP information is another process that we were asked to do but the information is not being looked at. The FERPA quiz was used at the last inservice.
This was a significant achievement
Business and Community Learning Services Goal 1.2.1: Expand divisional learning services.
1.2.1.1: BCLS will expand its divisional learning services to accommodate 497 FTE in 2001-02.
Accomplishment Extent: Objective Partially Met
Through mid-spring term, we were at 478 FTE.
Assessment Tools Used:
FTE count.
Extent of Accomplishments:
Enrollment is continuing through end of term.
This was a significant achievement
Developmental Studies Goal 1.2.1: Developmental Studies will increase FTE over 2000-01 by 1.5%, an overall increase of 18 FTE, by creating new programs, expanding existing programs and improving the quality of services to meet the needs of basic skills students, developmental education students, and credit-enrolled students accessing the tutoring centers.
ABE / GED Objective 1.2.1.0.1: The ABE Department will collaborate with Head Start, Transiciones Program and public schools to provide family literacy programs in both Josephine and Jackson Counties to increase FTE by 1.0.
Accomplishment Extent: Objective Met
By week three of Spring Term 2002, an increase of slightly 3 FTE has been generated over the FTE generation by the family literacy program in 2000-2001.
Assessment Tools Used:
Developmental Studies Division FTE records for 2000-01 and 2001-02 were used. List of cooperating agencies and schools where family literacy classes are offered.
This was a significant achievement

ABE / GED Objective 1.2.1.0.2: By September 2001 the ABE and Developmental Education departments will implement new tracker program for all Developmental Studies program to more accurately capture FTE.

ABE / GED Objective 1.2.1.0.3: The ABE Department will develop new self-paced and group delivered basic computer literacy skill instruction curriculum in ABE by Fall 2001 to increase FTE by 1.0.
Accomplishment Extent: Objective Partially Met
Carolyn Chancler initiated a new computer class at Fir Street Learning Center. A team of ABE instructors are designing a curriculum to meet the requirements of Oregon's Basic Skill descriptors for Technology and will pilot it Summer Term 2002.
Assessment Tools Used:
Class schedules, Total hours of class time and number enrolled.
Extent of Accomplishments:
Complete Jackson County curriculum and pilot Summer 2002. Implement Josephine County technology grant if successful Fall, Winter, Spring 2002-03.
This was a significant achievement

ABE / GED Objective 1.2.1.0.4: By Winter 2002, the ABE Department will implement two video broadcast series, “On Common Ground” and “GED 2002” and generate 2.5 new FTE.
Accomplishment Extent: Objective Partially Met
As research progresed, it was decided to intorduce a hybrid model of distance learning. Students met as a group with an instructor and then watched "On Common Ground" or "Crossroads Cafe" at home by video meeting. The State did not yet invest in the GED 2002 broadcast license, GED Connections.
Assessment Tools Used:
Class schedules and student enrollment in classes.
Extent of Accomplishments:
The goal has changed a little. We will continue the hybrid model until we have invested enough time to assess its effectiveness and cost. We will work with ODCCWD and local partners to find a way to purchase broadcast licenses for "GED Connections".
Unexpected Results:
The State decided not to purchase a Statewide license to broadcast "GED Connections".
This was a significant achievement

ABE / GED Objective 1.2.1.0.5: The ABE Department will expand the College Connections class and other ABE transitional activities to recruit an additional 20 students enrolling in college credit courses from the ABE program by June 30, 2002.
Accomplishment Extent: Objective Partially Met
We won't know for sure until next year if enrollment increases by 20.
Assessment Tools Used:
Institutional research looked at the number of students who enrolled in ABE programs during the last three years - over 8,000. They then looked at how many of those students have been enrolled in credit classes. This school year, over 1,000 (13.8%) of the ABE students are currently enrolled. This will be our benchmark from which to work next year.
This was a significant achievement

Developmental Education Objective 1.2.1.0.1: The Developmental Education Department will schedule DE classes for capacity enrollment to increase FTE by 4 FTE.
Accomplishment Extent: Objective Met
We set a goal to increase FTE by 4. As of mid April we had exceeded our goal and increased FTE by 10.88
Assessment Tools Used:
FTE reports were used to measure our objective.
This was a significant achievement

Developmental Education Objective 1.2.1.0.2: The Developmental Education Department will increase tutoring center FTE by 5 through increased internal marketing activities.
Accomplishment Extent: Objective Met
We set an objective to increase our FTE by 5. As of mid April we had exceeded that goal and increased FTE by 38.07
Assessment Tools Used:
FTE reports were used to measure our objective.
This was a significant achievement

Developmental Education Objective 1.2.1.0.3: The Developmental Education Department will develop and offer two new online DE courses by the end of Spring 2002 to increase FTE by 4.
Accomplishment Extent: Objective Partially Met
We were able to add one new online course, SK41 and generated 3.30 FTE
Assessment Tools Used:
We used the schedule of classes and FTE reports to measure this objective.
Extent of Accomplishments:
We didn't have the resources to devote to creating two new courses.
This was a significant achievement

Developmental Education Objective 1.2.1.0.4: By Spring 2002 the Developmental Education Department will expand staffing in the tutoring centers and computer labs to have coverage by trained staff during all open hours.
Accomplishment Extent: Objective Not Met
Due to budget constraints we were not able to add any additional staffing this year.
Assessment Tools Used:
This was measured by the amount of time we have staff versus students working in the tutoring centers and tech labs.
Extent of Accomplishments:
Until our budget grows we will not be able to achieve this goal. We will continue using student workers where appropriate.

Developmental Education Objective 1.2.1.0.5: By September 2001 the ABE and Developmental Education departments will implement new tracker program for all Developmental Studies program to more accurately capture FTE.
Human Resources & College Advancement Goal 1.2.1: The division will expand the services it provides throughout the district, to the public and to the various departments of the college.
Human Resources Goal 1.2.1.0.1: Human Resources will expand staff and services to accommodate increased growth of RCC.
1.2.1.0.1.1: Develop budget for benefits person.
Accomplishment Extent: Objective Partially Met
Budget was developed for the position and presented to Executive Team. Development included identification of appropriate salary and grouping, and calculation of benefits cost. It is currently not funded.

1.2.1.0.1.2: Consolidate benefits by hiring a full-time benefits person in the Human Resources department.
Accomplishment Extent: Objective Partially Met
Since the proposal was not funded, Human Resources is now working with Administrative Services to co-manage benefits. Discussions about additional staff are continuing.

1.2.1.0.1.3: Reorganize workload of existing Human Resources staff.
Accomplishment Extent: Objective Partially Met
Intermediate Secretary is processing all job openings, data base management and reports. Human Resources Manager is co-chairing Staff Development and College Events committee and the Health and Wellness committee. Administrative Secretary is taking minutes for FAMAT and Staff Development and College Events committees, and is processing unemployment claims and criminal history verifications.
Instructional Services Goal 1.2.1: The Instructional Division will grow by an additional 100 FTE in services and instructional delivery in the year 2001-02.
1.2.1.1: The Instructional Division will further optimize the course offering schedule by 5% by reducing individual offerings, folding classes, and increasing class size. In doing so it will reduce part-time faculty costs by at least $200,000.
Accomplishment Extent: Objective Met
Instructional Division reduced its offerings by 200, but because of larger enrollments and use of telecourses increased FTE by 5.4% above 2000-2001 levels.
Assessment Tools Used:
FTE figures
Unexpected Results:
Although not entirely unexpected, there has been increased number of student complaints about the availability of courses needed to graduate.
This was a significant achievement

1.2.1.2: The Instructional Division will increase average class size by 10%, or from 18.13 to 20 students.
Accomplishment Extent: Objective Met
Average class size for the year increased from 18.87 to 21.10 in non-distributed learning courses.
Assessment Tools Used:
Class Average figures provided by Instructional Admin reports.
Unexpected Results:
Class average figures fluctuate considerably from term to term, ranging from a high of 22.3 in the fall to 19.69 in the spring.
This was a significant achievement

1.2.1.3: The Instructional Division will increase its distributed learning offerings by approximately 5% from the 2000-2001 baseline.
Accomplishment Extent: Objective Met
Distributed Learning increased by 45.8%, far surpassing the goal for this year.
Assessment Tools Used:
May FTE Report of the RCC Enrollment Management Committee
Unexpected Results:
Telecourses continue to be the primary delivery mode for distributed learning at RCC.
This was a significant achievement
Long-Range Goal 2: The college will pursue additional sources of funding.
Administrative Services Goal 2.0.1: Administrative Services will provide needed infrastructure support to assist in the pursuit and tracking of additional funding.
2.0.1.1: The current account structure will be expanded to better track various funding sources such as intra-college, grants and self-support.
Accomplishment Extent: Objective Met
Account structure expansion completed.
Assessment Tools Used:
1. Account structure was created which allows more funds, departments, and object codes. 2. Systems were updated for new numbers. 3. Email was sent to all of RCC regarding the change.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement
2.1: The amount of funding coming from non-traditional sources such as grants, private sources and collaborative efforts, will increase over 1999-00’s baseline by 10% in 2001-02.
Business and Community Learning Services Goal 2.1.1: Pursue additional sources of funding.
2.1.1.1: The amount of funding coming from non-traditional sources such as grants, private sources, and collaborative efforts will increase to $1,130,760 in 2001- 02.
Accomplishment Extent: Objective Partially Met
Division goal inadvertently included the SOSGAP grant award of $600,000. Deletion of this award for the projected total would revised the 01-02 total to $532,548. As of April 2002, we have received $530,666 in grant - a 99.6% achievement.BCLS depends on grants for development of new training opportunities to meet the needs of our customers.
Assessment Tools Used:
Counted grant dollars received.
Extent of Accomplishments:
Continue to seek additional grants that meet the need of our customers as time and opportunities allow.
This was a significant achievement
Developmental Studies Goal 2.1.1: Developmental Studies will increase the amount of funding coming from non- traditional sources such as federal and private grants, services to other business, agencies, and institutions by $300,000 over 1999-00 level.
ABE / GED Objective 2.1.1.0.1: The ABE Department will participate in Title III grant proposal to secure grant funding for distributed learning DE courses and online tutoring lab.

ABE / GED Objective 2.1.1.0.2: The ABE Department will secure grant funding for English Literacy (EL) Civics grant by Fall 2001.
Accomplishment Extent: Objective Met
The grant is being used to implement effective use of two ESL video series, "On Common Grand" and "Crossroads Cafe". Instructors receive training and time to plan and work together. A hybrid model of distributed learning is being developed and piloted.
Assessment Tools Used:
The grant money is in the "bank".
This was a significant achievement

ABE / GED Objective 2.1.1.0.3: The ABE Department will secure grant funding for Even Start Family Literacy grant by Fall 2001
Accomplishment Extent: Objective Met
Two family literacy sites are funded by the Even Start grant - Phoenix Elementary School and Jackson Elementary School in Medford.
Assessment Tools Used:
RCC ABE partnered with Jackson Education Service District to secure the Even Start grant. Jackson ESD is the grantee. RCC contracts with ESD to provide English as Second Language (ESL).
This was a significant achievement

Developmental Education Objective 2.1.1.0.1: The Developmental Education Department will implement a process for collecting testing fees from business, agency, and other organizational clients.
Accomplishment Extent: Objective Met
Process was established with the Business office, fee was approved by the Board, and procedure was implemented. Test fees are collected from non-educational, business, agency and other organizational clients.
Assessment Tools Used:
The process is in place and a few fees have been collected.
This was a significant achievement

Support Services Objective 2.1.1.0.1: The Support Services Department will participate in a FIPSE Grant with the Federal Post-It Project for students with disabilities.
Accomplishment Extent: Objective Partially Met
RCC did assist with grant application process and agree to participate. Grant was not awarded to this project. Department continues to communicate with project coordinator and will participate at a different level, even though FIPSE funds were not received.
Assessment Tools Used:
Met with Post-It project coordinator to begin including RCC on the Post-It web site. This allows continued coordination with this high school transition project, both state-wide and nationally.
This was a significant achievement
Instructional Services Goal 2.1.1: The Instructional Division will pursue other sources of funding from non- traditional sources.
2.1.1.1: The Instructional Services Division will participate with other areas of the campus in pursuing at least three (3) significant grant opportunities during the 2001-2002 year.
Accomplishment Extent: Objective Met
Division representative were active on the RCC Grants Committee. Major rewrite of the Title III Grant took place, along with an Instructional Technology Grant request, and various other grants in the Allied Health area.
Assessment Tools Used:
Grant requests prepared for the RCC Grants Committee
Extent of Accomplishments:
The goal did not have a pre-set measure of success, apart from indicating involvement in 3 (three) major grant activities for the year. A target amount of grant dollars to achieve would have been more appropriate.
Unexpected Results:
Grant awards for these major grants have yet to be announced.
This was a significant achievement
2.2: The college will develop a strategy for a successful bond levy for 2002-05.
Administrative Services Goal 2.2.1: Administrative Services will provide needed infrastructure to support the College’s bond effort.
2.2.1.1: Admin Services will research and work with Bond Counsel to ascertain appropriate procedures are followed in the pursuit of the bond effort.
Accomplishment Extent: Objective Met
Administrative Services and Business Services have been working on bond effort.
Assessment Tools Used:
n/a
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement
Business and Community Learning Services Goal 2.2.1: Pursue additional sources of funding.
2.2.1.1: BCLS will aggressively pursue additional funding for infrastructure for a third campus to assist the college in its bond levy and other funding opportunities.
Accomplishment Extent: Objective Not Met
Action plan included WFTC Phase 1 TRC funding - $5,000,000 grant request - on hold till 2003-05.
Assessment Tools Used:
Denial of funding from 2001-03 needs and issues priorities.
Extent of Accomplishments:
This project will be resubmitted to our 2003-05 region's needs and issues inventory.
2.3: The college will involve the RCC Board, students and college leadership committees in development of a legislative strategy for the 2003 session for enhanced funding of Rogue Community College.
Instructional Services Goal 2.3.1: The Instructional Division will work with others to find enhanced funding for Rogue Community College.
2.3.1.1: Faculty and staff of the Instructional Services Division will collaborate with other areas of the college in designing a strong legislative strategy for the 2003 session for enhanced funding of Rogue Community College.
Accomplishment Extent: Objective Not Met
The goal was poorly worded, and not such as to allow meaningful divisional participation.
Assessment Tools Used:
No measure of effectiveness was built into the goal.
Extent of Accomplishments:
Recommend that this be handled by the President’s Office for the coming year.
Unexpected Results:
No pursuit of this objective took place.
2.4: Through a collaborative effort among the RCC Foundation, volunteers, college faculty, staff and students, a community-wide capital campaign will be carried out throughout the district in 2001-04.
Administrative Services Goal 2.4.1: Admin Services will provide support for a community-wide capital campaign.
2.4.1.1: An easier-to-use and understand foundation accounting process will be implemented.
Accomplishment Extent: Objective Not Met
Software has been reviewed, priced, and chosen. We do not have the budget to purchase the program.
Assessment Tools Used:
1. Review Software 2. Rated software 3. Priced Software 4. Selected program 5. Purchased Program 6. Implemented Program The objective was not met because we were unable to purchase and implement the program.
Extent of Accomplishments:
We will not pursue this objective until budget is available.
Unexpected Results:
There are no available funds for this objective and to meet the objective we will need to purchase a new program.

2.4.1.2: The College’s Web site will provide information relating to the campaign effort.
Accomplishment Extent: Objective Met
Will work with Foundation in posting information when it becomes available. Nothing posted as of yet.
Assessment Tools Used:
The RCC web site had a link on the home page to the RCC Levy web site. Web reports show how many people came to the college web site and then linked to the Bond Levy site.
Long-Range Goal 3: The college will develop and maintain appropriate facilities throughout the district.
Administrative Services Goal 3.0.1: Administrative Services will assist with the development of and maintenance of appropriate facilities.
3.0.1.1: Information will be gathered regarding current and potential facilities.
Accomplishment Extent: Objective Met
The collection of data from all sites for existing equipment and structures has begun. It is currently being entered into a computerized program to ensure the timely scheduling of maintenance tasks and repairs. Three Facilities committees were formed to review facilities in Josephine and Jackson County. Information has been gathered and consolidated into one report.
Assessment Tools Used:
The end product is being used as an information baseline for master planning with the Architects.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement

3.0.1.2: A master facility plan for both counties will be developed.
Accomplishment Extent: Objective Met
The first phase of master plan has been developed. The next phase is to contract with an Architect of Record to help finish the master planning of RCC
Assessment Tools Used:
The RFP was completed and an Architecht of Record has been selected.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement

3.0.1.3: Facility planning for both districts will be integrated.
Accomplishment Extent: Objective Partially Met
The integration of the planning of both districts has begun. Refer to 3.0.1.1
Assessment Tools Used:
The end product (a Master Plan that works) will be the tools to assess the extent to which we have achieved this objective.
Extent of Accomplishments:
This is an ongoing process.
Unexpected Results:
n/a
This was a significant achievement
3.1: RCC will continue to develop RVC as a major urban campus in downtown Medford, with a library expansion effort implemented jointly with Jackson County by the end of the year 2002.
Administrative Services Goal 3.1.1: Collaborative efforts will be continued with the library to develop master plan as relates to RCC.
3.1.1.1: The Web site will post photographs of the new library at various development stages as information for staff, students, and the community.
Accomplishment Extent: Objective Partially Met
A contract has been entered into between the Jackson County Library and RCC. RCC will occupy 12,000 square feet of the future library facility in Medford. Building of the Jackson County Library facility has not yet began. The RCC website will provide up-to-date photos as the building begins.
Extent of Accomplishments:
We have taken the photos but have not posted them yet. The project has just gotten started so more photos will be taken as things progress.
Business and Community Learning Services Goal 3.1.2: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodations for BCLS activities.
3.1.2.1: Continue to expand deliveries of training programs in downtown Medford for 2001- 02.
Accomplishment Extent: Objective Partially Met
Through winter term, the following classes have been held in downtown Medford, Medication Aide, Adult Foster Care, Home Healthcare Provider, Fasttrack CNA; Community Ed will offer 325 sections in Jackson County during 2001-02; SBDC has offered Contractor Training in Jackson County and Quickbooks in downtown Medford.
Assessment Tools Used:
Section reports.
Extent of Accomplishments:
Course offerings should continue to grow; we are on-target.
Instructional Services Goal 3.1.1: The Instructional Division will continue to develop RVC as a major urban campus in downtown Medford, and work with Jackson County on a library expansion effort.
3.1.1.1: The Instructional Division will lead a joint library expansion effort with Jackson County scheduled for completion by the end of 2003.
Accomplishment Extent: Objective Met
Groundbreaking took place in May 2002. RCC should be in the new building by the end of summer 2003.
Assessment Tools Used:
Signed agreement with Jackson County. The fact that construction is underway.
Unexpected Results:
No.
This was a significant achievement
3.2: Facilities in Josephine County will be enhanced. A master planning effort for facilities in Josephine County, including a high-quality downtown facility and improvements to the Redwood Campus will be initiated by Spring 2002.
Business and Community Learning Services Goal 3.2.1: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodations for BCLS activities.
3.2.1.1: In collaboration with partner agencies, the College will develop a One-Stop Center in Grants Pass that may include facilities and services for RCC workforce training, business development, community education, developmental studies, student access, services, etc. by December 2004.
Accomplishment Extent: Objective Not Met
Timeline is December 2004; we are on-track.
Extent of Accomplishments:
This is a goal for 2002-04.
This was a significant achievement
Developmental Studies Goal 3.2.1: Developmental Studies will support the college-wide efforts to develop a plan for a comprehensive downtown facility in Grants Pass that would include facilities and services for ABE/GED/ESL and DE activities.
ABE / GED Objective 3.2.1.0.1: The Josephine County ABE Director and Associate Dean of Developmental Studies will participate with other divisions and workforce partners to begin discussions on a long range plan for a comprehensive downtown educational facility that would house the alternative education DEPOT program and ESL classes.
Human Resources & College Advancement Goal 3.2.1: The division will respond to growing demand for its services by increasing access to full service locations in Jackson and Josephine Counties.
Community Relations Goal 3.2.1.0.1: To understand and serve the needs of Rogue Community College customers.
3.2.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Partially Met
Accessed data from student focus group conducted by SOU regarding reasons students transfer from RCC to SOU. Accessed information from student satisfaction survey. Collected and used information from community satisfaction survey. Received significant feedback from staff/students on college publications. Worked with Student Services and Internet Department to create Web-based community events calendar.
Assessment Tools Used:
Feedback received from staff about The LOG via e-mails, phone and survey form in newsletter. Staff members requested more information about co-workers to be included in LOG. Numerous requests received to place events on community events calendar.
Extent of Accomplishments:
By the end of spring term 2002, the department will establish a Community Relations Website to gather information that is of value for understanding customer needs.
Unexpected Results:
N/A
This was a significant achievement

3.2.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

3.2.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community
This was a significant achievement

3.2.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
Human Resources Goal 3.2.1.0.1: Human Resources will improve service and improve efficiencies by reconfiguring Human Resources department facilities.
3.2.1.0.1.1: Co-locate with similar services, e.g. student employment; community relations; benefits/risk management; security/campus safety.
Accomplishment Extent: Objective Not Met
This is an ongoing objective that is included in 2002-2003 departmental goals.
Extent of Accomplishments:
This is a continuing objective in the new goals for 2002-03 and we will continue to assess what the right groupings might be; for example, payroll, student employees, institutional research, and benefits.

3.2.1.0.1.2: Combined with similar service areas, create a dedicated one-stop HR facility. Utilize shared common areas and functions for increased efficiency ( e.g. reception area interview rooms, office equipment, clerical staff, etc.).
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
A dedicated one-stop HR facility is an objective that is continued in 2002- 03 departmental goals. It is a very high priority to provide a single location for common functions.
This was a significant achievement
Student Services Goal 3.2.1: Student Services will engage in a college-wide facilities planning effort for Josephine County and work towards facility consolidation and increased community access to services downtown Grant Pass.
Art Galleries Objective 3.2.1.0.1: The Galleries’ staff in Josephine County will participate in the planning process by attending meetings and gathering input. The degree of success will be measured by effective development of a solid plan based on real needs.
Accomplishment Extent: Objective Met
The Galleries participated in the on line forum which investigated the possibilities of a ‘one-stop’ shop in Grants Pass area. We gave comments and ideas about the possibilities that were being explored.
Assessment Tools Used:
None was required.

Discovery Programs Objective 3.2.1.0.1: Discovery Programs coordinator and manager will participate in a Student Services planning effort that involves increased usage of downtown Grants Pass facilities. The Josephine County Transiciones class will meet downtown if an adequate childcare facility can be arranged.
Accomplishment Extent: Objective Not Met
There is no adequate downtown RCC facility for Transiciones to meet at, due to needing a classroom and a childcare room. Therefore the classes are being held at the Riverside Headstart offices.
Extent of Accomplishments:
We will continue to develop relationships with agencies located in the Downtown Grants Pass area, to further our efforts in locating a suitable childcare facility for the next class of Transiciones Students’ use while attending the program.

Student Life Objective 3.2.1.0.1: Student life members under the leadership of ASRCC will coordinate a student forum once or twice by the end of winter, 2002 to receive input regarding service delivery for a facility in downtown Grants Pass.
Accomplishment Extent: Objective Not Met
Ted Risser was working on this project. I informed him about the availability of ASRCC members to assist and it appeared that this was not a great need.
Assessment Tools Used:
This did not happen
Extent of Accomplishments:
None.
Unexpected Results:
No.
3.3: A third campus will be developed by 2004-2005, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1000 FTE.
Business and Community Learning Services Goal 3.3.1: Support college efforts to develop and maintain appropriate facilities throughout the district, especially those that include accommodations for BCLS activities.
3.3.1.1: Work with Table Rock Campus Development Team to refine the plan for funding construction of new facilities and implementation of new program delivery at TRC during the following 2-3 years, pending the approval of the Enhanced Use Agreement at the VA Domiciliary or location of another site for the Table Rock Campus.
Accomplishment Extent: Objective Partially Met
In progress as opportunities are available.
Extent of Accomplishments:
Enhanced Use Agreement is in process and on-track to be approved. Plan has begun with architect; bond levy outcome will affect the objective.
This was a significant achievement
Developmental Studies Goal 3.3.1: Developmental Studies will support the college efforts to collaborate with college divisions and partner agencies to develop a third campus in White City that will include facilities and services for divisional activities
ABE / GED Objective 3.3.1.0.1: The ABE and DE programs will continue to review usage levels for basic skill learning center activity and DE course and tutoring activity to determine the appropriate program activity level at White City.
Accomplishment Extent: Objective Met
Staffing levels and class times have been adjusted with enrollment and attendance data considered. Night classes were closed. There will be no ABE services at White City during the Summer of 2002.
Assessment Tools Used:
Counts of student teacher ratios are taken each term during the fourth week. Attendance needs to be eight to keep the center open.

ABE / GED Objective 3.3.1.0.2: The Director of ABE for Jackson County will participate as a member of the Table Rock Campus Development Team in the college collaborative planning efforts to develop a plan and funding for a third major campus in Jackson County during the next two to three years.
Accomplishment Extent: Objective Partially Met
Meetings with Table Rock Campus Development Team have not been called during the year. The Jackson County Director attending the public hearing about the Extended Use Permit to lend support to its successful completion.
Assessment Tools Used:
Attendance at scheduled meetings.

Developmental Education Objective 3.3.1.0.1: The ABE and DE programs will continue to review usage levels for basic skill learning center activity and DE course and tutoring activity to determine the appropriate program activity level at White City.
Accomplishment Extent: Objective Met
Based on enrollment numbers and budget, the decision was made to offer no DE classes for the 2002-03 school year. We will continue to inter division communication.
Assessment Tools Used:
Checked with BCLS staff several times during the year to guage our decision to offer no classes at the Work Force Training Center for Developmental Education.
Instructional Services Goal 3.3.1: A third campus will be developed in White City by 2004-2005, as per the Enhanced Use Agreement with the Department of Veteran’s Affairs, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development, including sufficient facilities to accommodate 1000 FTE.
3.3.1.1: The Instructional Division leadership will work with other areas of campus to plan for expansion that will emphasize technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1000 FTE.
Accomplishment Extent: Objective Met
Planning took place in the summer/fall internally, and again in May/June with RCC architect of record.
Assessment Tools Used:
Published planning reports
Unexpected Results:
No. This has been one or RCC’s most successful collaborative planning efforts to date.
This was a significant achievement
Student Services Goal 3.3.1: Student Services will initiate cost-effective yet appropriate service levels to meet the current needs of technical students at the WFTC as well as continue cooperative planning to meet future development.
Financial Aid Objective 3.3.1.0.1: In order to assign appropriate levels of staff related to comprehensive student services, all areas of our division will review student and program needs and demographic and enrollment profiles through available databases by conclusion of Winter Term 2002. Projected staffing plans, based on data collection and details will be drafted by conclusion of Spring Term 2002.
Accomplishment Extent: Objective Not Met
Not met.
Assessment Tools Used:
N/A
Extent of Accomplishments:
If important to the Financial Aid Department, revisit after the determination of the Bond Levy – May 21, 2002
Unexpected Results:
Pending approval of Bond Levy – May 21, 2002

Student Employment Objective 3.3.1.0.1: Student Employment Services will provide appointment based advising Wednesday mornings for Professional and Occupational Skills Training Programs at the Workforce Training Center Usage data for 2001-02 will be collected and analyzed to determine appropriate ongoing staffing levels within budget constraints.
Accomplishment Extent: Objective Not Met
We had no appointments requested at the WFTC. As a result, we did not track the viability of this effort.
Assessment Tools Used:
Assessment of this goal was measured through requested appointments at the WFTC.
Extent of Accomplishments:
Activity at the WFTC cannot be funded at this time. We will, however, participate in future faculties planning discussions.
Unexpected Results:
None
Long-Range Goal 4: Beyond campus-based programs, the college will expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.1: The college will provide or seek means to expand business development support services in both counties.
Business and Community Learning Services Goal 4.1.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.1.2.1: BCLS will expand business development support services in both counties.
Accomplishment Extent: Objective Partially Met
SBDC has exceeded their goal of 422 businesses served; we are on-track with the remaining departments.
Assessment Tools Used:
Tracking number of businesses served, courses offered.
This was a significant achievement
Instructional Services Goal 4.1.1: The Instructional Division will work with others to seek means to expand business development support in both counties.
4.1.1.1: The Instructional Division will implement its operating partnership agreement designed to utilize instructional division assets to expand business development support services in both counties, including distance learning.
Accomplishment Extent: Objective Met
Major accomplishment was the implementation of the “Business and Learning Services and Instructional Services Framework for Collaborative Efforts” in a joint entrepreneurial course in June, 2002.
Assessment Tools Used:
Number of joint ventures. The pilot course described above paves the way for more of this activity in the future.
Extent of Accomplishments:
Growth in understanding the complexity of self-support funding.
This was a significant achievement
4.2: The college will collaboratively support planning and development of services to implement the Workforce Investment Act regionally and statewide.
Business and Community Learning Services Goal 4.2.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.2.2.1: BCLS will continue to support planning and development of services to implement the Workforce Investment Act regionally and statewide.
Accomplishment Extent: Objective Met
BCLS staff are continuing as members of WIA consortium and attend quarterly meetings, and BCLS staff maintain close contact with The Job Council who is the oversight agency for WIA.
Developmental Studies Goal 4.2.1: As the Title II service provider in the region, the Developmental Studies ABE program will collaborate with the local WIB through the Rogue Valley Workforce Development Council to provide information on basic skills services available to workforce partners in the region and provide the local WIA board with performance data on basic skill improvement for regional WIA reports.
ABE / GED Objective 4.2.1.0.1: The ABE directors will provide basic skills schedules every term to the ERC and other WIA partners.
Accomplishment Extent: Objective Met
Each learning center has a list of partner agencies in the community as well as within the college to whom schedules are sent.
This was a significant achievement

ABE / GED Objective 4.2.1.0.2: The ABE directors will provide year-end Title II performance measures data for inclusion into Title I yearly reports.
Accomplishment Extent: Objective Met
The WIA performance report for RVCEN was completed May 9. Another part of the report for RVWC will be completed in June. WIA has just begun requesting information from ABE programs. The Department has promised to supply data for WIA report at the end of the fiscal year.
Assessment Tools Used:
Information was recently submitted for the WIA quarterly report.
This was a significant achievement
Instructional Services Goal 4.2.1: The Instructional Division will support planning and development of services to implement the Workforce Investment Act.
4.2.1.1: The Instructional Division will continue its collaboration with the regional Workforce Investment Activities by increasing the number of registered WIA programs by 10% above the 2000-2001 baseline.
Accomplishment Extent: Objective Met
A change in state administrative rules made all approved RCC technical programs fall under the category of “registered Workforce Investment Act programs.
Assessment Tools Used:
Number of programs that qualified. Because of the change in statute, this figure is now 100%.
Unexpected Results:
No.
This was a significant achievement
4.3: The college will provide or seek means to expand workforce-training services throughout the district.
Business and Community Learning Services Goal 4.3.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.3.2.1: BCLS will continue to expand workforce training services throughout the district.
Accomplishment Extent: Objective Partially Met
Action Plan is to: Increase current offerings to 56 for continuing education short courses for current workforce in managerial, professional, and technical topics to meet current workforce needs. Using skills gaps identified from SOSGAP, focus groups recommended curriculum development for trainings - five identified are in progress to date.
Assessment Tools Used:
Courses offered.
Extent of Accomplishments:
Efforts are continuing; we are on-track.
This was a significant achievement
Developmental Studies Goal 4.3.1: Developmental Studies will collaborate with BCLS to provide assessment and instruction targeting workforce basic skill development.
ABE / GED Objective 4.3.1.0.1: The Jackson County ABE Director will participate in a cross-divisional team to develop a workforce assessment and basic skills instruction based upon the WorkKeys system.

ABE / GED Objective 4.3.1.0.2: By September 2001, the ABE Department will train two faculty as work support specialists who will help referred JOBS clients identify their individual learning/working styles and difficulties, and implement adaptations they can make to be more successful in learning and working environments.
Accomplishment Extent: Objective Met
Five faculty members from Josephine County and four from jackson County were trained in two sessions, April 9-11 and June 11-12, 2001. Trainings were given by Nancie Payne of Olympia WA. Faculty gave assessments and follow-up consultations.
This was a significant achievement

ABE / GED Objective 4.3.1.0.3: The ABE Department will collaborate with BCLS and one business to provide employer-supported ABE on-site instruction by Winter 2002.
Accomplishment Extent: Objective Not Met
Batzer Construction found that they could not recruit for hire enough Spanish-speaking employees. The class was cancelled before it began.
Assessment Tools Used:
The Department worked with BCLS to design ESL services for Batzer Construction. Instructors were recruited.
4.4: The college will maintain and expand community-learning centers providing opportunities for basic skills and other learning services throughout the district at strategic locations.
Business and Community Learning Services Goal 4.4.2: Expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.4.2.1: BCLS will continue to expand offerings at community learning centers throughout the district.
Accomplishment Extent: Objective Partially Met
We are on-track with courses in Illinois Valley being offered this year as a result of a grant received from the IV Community Response Team and the subsequent hiring of a 12 hour/week TSC.
Assessment Tools Used:
Number of courses offered.
Extent of Accomplishments:
On-track to meet or exceed goal.
Unexpected Results:
Enthusiastic reception from the residents of IV.
This was a significant achievement
Developmental Studies Goal 4.4.1: Developmental Studies will partner with regional business and organizations to maintain viable programs in community-learning centers.
ABE / GED Objective 4.4.1.0.1: By Fall 2001 the ABE Department will, if demand warrants and the budget is available, add two additional hours per week of instruction at the new Josephine County Jail and at the Talent Work Center.
Accomplishment Extent: Objective Met
Hours of instruction at the Josephine County jail increased from 9 to 12. A new instructor was hired to offer an additional 3 hours pwer week at the Talent Work Center, allowing the main instructor to provide basic skills to women at the main jail.
This was a significant achievement
Instructional Services Goal 4.4.1: The Instructional Division will work to provide opportunities for basic skills and other learning services throughout the district.
4.4.1.1: The Instructional Division will work collaboratively with other areas of the college using grant funding to begin implementing four (4) multi-modal Teaching Learning and Support Centers throughout our two-county district across the next five years.
Accomplishment Extent: Objective Partially Met
Foundations of multi-model centers are now in place at Redwood and Riverside. Funding for centers at Kirby and Table Rock are included in two major grants now under review.
Assessment Tools Used:
Number of centers and degree in which conceptual design as outlined in TItle III grant request is implemented.
Extent of Accomplishments:
Number of centers and degree in which conceptual design as outlined in Title III grant request is implemented.
This was a significant achievement
Long-Range Goal 5: A distinctive program base will be defined and developed at each college campus.
5.1: The college will begin implementation of a distinct program location strategy, in fall 2001, to strengthen vocational training and program identities at the Redwood Campus, Riverside Campus and the third campus to be developed in Jackson County.
Business and Community Learning Services Goal 5.1.1: Support the distinctive progream bases at the third campus and will locate our programs based on the specific needs of the community and the infrastructure available.
5.1.1.1: BCLS will continue to support development of short-term vocational training related to industry and the third campus.
Accomplishment Extent: Objective Partially Met
Apprenticeship offerings will be increased over the next few years as well as SOSGAP-identified trainings and construction and industry-focuses courses that will be offered in subsequent years.
Extent of Accomplishments:
This is a multi-year goal. Activity will increase as the technical center becomes more of a reality.
This was a significant achievement
Human Resources & College Advancement Goal 5.1.1: The division will provide comprehensive, efficient, high-quality service on behalf of the internal and external customers it serves.
Community Relations Goal 5.1.1.0.1: To understand and serve the needs of Rogue Community College customers.
5.1.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Partially Met
Accessed data from student focus group conducted by SOU regarding reasons students transfer from RCC to SOU. Accessed information from student satisfaction survey. Collected and used information from community satisfaction survey. Received significant feedback from staff/students on college publications. Worked with Student Services and Internet Department to create Web-based community events calendar.
Assessment Tools Used:
Feedback received from staff about The LOG via e-mails, phone and survey form in newsletter. Staff members requested more information about co-workers to be included in LOG. Numerous requests received to place events on community events calendar
Extent of Accomplishments:
By the end of spring term 2002, the department will establish a Community Relations Website to gather information that is of value for understanding customer needs.
Unexpected Results:
N/A
This was a significant achievement

5.1.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

5.1.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Ongoing. Community Relations Team supporthed Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community.
This was a significant achievement

5.1.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
Community Relations Goal 5.1.1.0.2: To improve the effectiveness of college marketing efforts and events.
5.1.1.0.2.1: The Community Relations Team will collaborate in the development of marketing and Communications plan.
Accomplishment Extent: Objective Met
Marketing Plan Steering Committee formed; six subcommittees addressing curriculum and delivery, external relations, recruitment, enrollment and retention, internal relations, and finance each conducted an institutional audit and analysis of marketing efforts. Plan developed, written, and presented to President’s Council, Implementation begins FY 2002-03 with review to follow.
Assessment Tools Used:
The plan was completed with objectives being incorporated into Community Relations work plan and that of other departments/division.
Extent of Accomplishments:
N/A
Unexpected Results:
Development of the Marketing Plan was a collaborative effort, which facilitated several new working relationships.
This was a significant achievement

5.1.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
Accomplishment Extent: Objective Met
Online registration, phone registration and distance learning (Web-based classes, telecourses) promoted through Schedule of Classes, press releases, ads and on RCC TV.
Assessment Tools Used:
The volume of material produce is one measure; another is that distance education enrollment is up 60 percent; Web-based registration is up 6.767 percent from the previous year and telephone registration is up 67.8 percent.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

5.1.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Accomplishment Extent: Objective Partially Met
We have collected two years of data regarding resource allocation for marketing purposes. Along with goal-setting and development of a marketing plan, this data has allowed us to establish priorities and has contributed to better budgeting.
Assessment Tools Used:
Developed budget for each advertising media used.
Extent of Accomplishments:
Will continue to refine budgeting of marketing dollars; will continue to promote cost sharing with other departments for department-specific projects.
Instructional Services Goal 5.1.1: The Instructional Division will implement a distinct program location strategy to strengthen vocational training and program identities at RWC, RVC, and at a third campus.
5.1.1.1: The Instructional Division’s PN program will complete a successful accreditation process with the Oregon State Board of Nursing.
Accomplishment Extent: Objective Met
Practical Nursing accreditation approved by Oregon State Board of Nursing in February, 2002.
Assessment Tools Used:
Accreditation approval
Unexpected Results:
No, thanks to the exemplary work of our Allied Health faculty and staff.
This was a significant achievement

5.1.1.2: The Instructional Division will begin development of a degree in Horticultural Science with an appropriate career ladder and options
Accomplishment Extent: Objective Not Met
Because of budget curtailment work on this project was suspended for 2001-2002.
Assessment Tools Used:
Program approval is the final standard of achievement. This standard was not met.
Extent of Accomplishments:
Investment in developing this program has been held off again for 2002-2003. If possibility of appropriate staffing dollars becomes more likely, this will be resumed as a Perkins project in 2003-2004. It remains our number one new technical program planned for Redwood Campus.

5.1.1.3: The Instructional Division’s Early Childhood Education program will pilot an on- line delivery of its entry-level CDA curriculum.
Accomplishment Extent: Objective Not Met
Because of budget curtailment work on this project was delayed during 2001-2002.
Assessment Tools Used:
Program approval is the implementation of on-line courses.
Extent of Accomplishments:
The development of these courses now has assured Perkins funding for 2002-2003. Courses should be on-line by the end of the year.

5.1.1.4: The Instructional Division will begin development of E-Commerce curriculum.
Accomplishment Extent: Objective Met
E-Commerce development team formed with regulary scheduled meetings.
Assessment Tools Used:
Planning meetings, as verified by meeting minutes.
Extent of Accomplishments:
This is a multi-year effort. Program will be implemented in phases.
Unexpected Results:
No.
This was a significant achievement
Long-Range Goal 6: The college will maintain quality programs, services and affordable access.
Administrative Services Goal 6.0.1: Admin Services will assist with making sure the College is utilizing its resources to the best extent possible in order to keep costs down.
6.0.1.1: Admin Services will look at fixed costs to evaluate different alternatives in regards to facility usage, utility costs, copiers, telephones and employee benefit costs.
Accomplishment Extent: Objective Not Met
The facilities department in conjunction with Pacific Power and Control Contractors will be conducting a study to identify areas for energy conservation, utility management and control system modernization. Tax credit and energy conservation incentives will be researched to implement any identified areas for cost reductions. Fixed costs have been compiled. Budget Oversight Committee and other subcommittees have been working on alternatives to help save cost.
Assessment Tools Used:
The tools to measure this objective will be actual budget savings because of actions taken.
Extent of Accomplishments:
Continue to review each area to see possible budget savings that can be accomplished.
Unexpected Results:
n/a
Developmental Studies Goal 6.0.1: Developmental Studies will strengthen the quality of its services to students through staff training and measurement of student satisfaction of those services.
GED Testing Objective 6.0.1.0.1: By December 2001, GED testing staff will be trained in the new GED 2002 testing requirements to ensure a smooth transition from the previous test and curriculum.
Accomplishment Extent: Objective Met
Training took place successfully, however, it did not ensure a smooth transition to the GED2002. Our staff did all they could to be prepared. The State office and GED Testing Service were not as organized as they could have been which affected RCC GED testing adversely.
Assessment Tools Used:
Staff training was completed during fall quarter.
This was a significant achievement

GED Testing Objective 6.0.1.0.2: Beginning in January 2002, students taking the GED exam will complete a survey about the quality of services provided for obtaining GED information, signing up for the GED, taking the test, and obtaining test results. The results of the surveys will be used to make any needed process improvements.
Accomplishment Extent: Objective Partially Met
Due to the fact GED Testing was in a bit of disarray, we did not develop a form for evaluation and administer it until during Spring quarter.
Assessment Tools Used:
Evaluation was not begun until Spring quarter.
This was a significant achievement
6.1: The college will manage processes necessary to achieve increased effectiveness of service delivery while maintaining or improving efficiency and cost savings. President’s Council will select two to six critical processes annually and implement appropriate improvement efforts with progress reports to PC at designated intervals.
Business and Community Learning Services Goal 6.1.2: Maintain quality programs, services, and affordable access.
6.1.2.1: BCLS will manage and develop processes, programs, and services that are efficient, affordable, effective, and responsive.
Accomplishment Extent: Objective Partially Met
Two processes were selected for improvement and have been completed. Work on a divisional procedural manual is planned for spring term.
Assessment Tools Used:
Completion of revision of processes for part-time contractor and automated schedule procedures.
Extent of Accomplishments:
On-track.
6.2: Rogue will maintain interdivisional planning efforts to improve student satisfaction rating regarding access to information about RCC to achieve a 4% improvement between the Riverside and Redwood campuses by winter of 2001, and parity by winter 2002.
Administrative Services Goal 6.2.1: Admin Services will support efforts to improve student access.
6.2.1.1: Admin Services will support efforts to improve student access by providing additional on-line services.
Accomplishment Extent: Objective Partially Met
An online services usability study is in process and will be used to test spring term students.
Extent of Accomplishments:
The test is finished, the coupons are printed but the survey has not been completed yet. Hopefully, summer term or fall.
Unexpected Results:
My student worker was out quite a bit spring term and I had given her this project to do and time constraints kept me from picking it up.
Business and Community Learning Services Goal 6.2.2: Maintain quality programs, services, and affordable access.
6.2.2.1: BCLS will continue to respond to student satisfaction surveys.
Accomplishment Extent: Objective Partially Met
BCLS is continuing to respond to any items from student satisfaction surveys.
Extent of Accomplishments:
Continuing.
Student Services Goal 6.2.1: Student Services will strengthen and focus its measurement of student satisfaction and/or dissatisfaction through the use of improved survey tools and analysis of district and campus demographics in order to directly affect the quality and quantity of services to students.
Art Galleries Objective 6.2.1.0.1: The Galleries will continue to monitor viewer feedback through surveys, direct feedback and guest book visitor comment. Changes will be considered as appropriate.
Accomplishment Extent: Objective Met
The survey indicated the galleries achieved the rating of ‘greatest satisfaction’ on both campuses. Our guest books have indicated viewer satisfaction with the exhibits. The Arts of Islamic Countries at Wiseman and the Disability Awareness package in the fall of ’01 received the most positive feedback both through the guest book and direct feedback.
Assessment Tools Used:
We used a question in the Winter 2001 Student Satisfaction Survey. •We review the galleries’ guest books on a regular basis for viewer suggestions and comments.
This was a significant achievement

Counseling Objective 6.2.1.0.1: Counseling is committed to quality service and are interested in becoming aware of gaps in service. Towards this, a needs assessment survey to identify gaps in expected and experienced services will be created and completed by 50% of all students who use our services in fall and wintger terms of the 2001- 2002 academic year with a summary provided in spring term. Student evaluations will be created for counseling staff, programs and processeses by spring 2002.
Accomplishment Extent: Objective Partially Met
Data compiled by Scott Cole, Judy Smith and Scott Christie indicate that 250 students of 1000 fall term enrollees responded. Student evaluations have been compiled and summarized for each counselor/advisor during the 2001-2002 academic year. 600 students have evaluated online orientation using a standardized questionnaire and results are available. Instructional departments have all responded to a brief counseling department survey related to programs and services and results are being compiled.
Assessment Tools Used:
Survey questionnaire to students regarding services, evaluation form to students regarding staff effectiveness and 3 part feedback format to instructional divisions.
Extent of Accomplishments:
A focus group is still planned for early June to facilitate outcomes expected from each service area (placement test, orientation, academic and career advising and personal counseling). Detailed statistics are forthcoming from Scott Cole related to the student survey and a general summary of results will be submitted.
Unexpected Results:
None
This was a significant achievement

Discovery Programs Objective 6.2.1.0.1: Discovery Programs will arrange for media coverage (at least one newspaper article) and one on-campus reception in each county during the 01-02 academic year to publicize classes and services.
Accomplishment Extent: Objective Met
The Medford Mail Tribune did a half page article, on the new grant funded NEST project. (Next Educational Steps in Transition). This is a collaborative venture between Discovery Programs (MO and BF) and WCST and Dunn House. Coordinator was guest interviewed on a KOBI sunrise news show in late September (3 min) with a focus on Moving On and Bright Futures. A group of five fall Moving On students and one staff person were interviewed on KAJO radio (20 min) regarding MO and announcing a student hosted open house. Moving On students hosted a community open house at the MO Center in December. Receptions were held in both Bright Futures (RVC) and Moving On (RWC), following the Women’s History Month panel discussions in March.
Assessment Tools Used:
Serval media coverages for Discovery Programs
This was a significant achievement

Discovery Programs Objective 6.2.1.0.2: Discovery Programs will continue to conduct and gather 6 month and 1-3 year follow-ups of our students surveying their current activities, employment, and educational successes during the 01-02 academic year.
Accomplishment Extent: Objective Met
This is an ongoing activity. Since the dh/sp network has ceased to collect and collate these statistics statewide, DP staff is creating reports out of the database and working with college statistician to create a statistical summary that combines our data collection and the college’s student database.
Assessment Tools Used:
Statistical summaries.
This was a significant achievement

Discovery Programs Objective 6.2.1.0.3: The Discovery Programs coordinator will submit one question to the student satisfaction survey in 01-02, conducted by the college, asking if students were aware of available services and if they were satisfied with the classes and programs offered. These responses will be collated and compared with other student service categories.
Accomplishment Extent: Objective Partially Met
DP has submitted one question to the winter 02 Student Satisfaction survey about special populations/services. The question is: “Are you aware that RCC has Discovery Programs on each main campus (Moving On, Bright Futures, Transiciones) that assist new and fearful students to begin college with a series of supportive classes to build confidence, develop educational/career goals, and assist with some of the financial costs associated with being a student?” YES/NO
Extent of Accomplishments:
The question was submitted to the Committee for review, but was not chosen this year for inclusion. We will make the request again next year.

Enrollment Services Objective 6.2.1.0.1: To efficiently distribute staff workloads at all sites and more effectively serve students, Enrollment Services will work with the IT department to design and implement a document routing system.
Accomplishment Extent: Objective Partially Met
The system has been designed by Enrollment Services but not programmed or implemented.
Assessment Tools Used:
None
Extent of Accomplishments:
This project is no longer a departmental priority.
Unexpected Results:
Due to a departmental decision to put student-initiated forms on the Internet and have them distributed via e-mail the document routing system, based on scanned and routed forms, is no longer necessary.

Enrollment Services Objective 6.2.1.0.2: Enrollment Services will work with the IT Department to design and implement Intranet and/or RogueNet forms for use by faculty and staff.
Accomplishment Extent: Objective Partially Met
Information Technology is working with Enrollment Services staff to bring an interactive Faculty/Staff initiated form to the Rogue Net system beginning with the automated Course Waiver Form. The form will be initiated and routed in a manner similar to the way a purchase order is moved and tracked through the RAPS and Authorization systems.
Assessment Tools Used:
None.
Extent of Accomplishments:
Information Technology and Enrollment Services have met to discuss the concept and plan for the automated Course Waiver Form. Each department is now working on their own to design the screens and routing system. The programming phase will start during Summer of 2002. Enrollment will test the system in Fall 2002 and bring it online during Winter 2003.
Unexpected Results:
None.

Student Employment Objective 6.2.1.0.1: Student Employment Services will develop a student and business satisfaction report for experiential learning sites that will identify gaps between student and employer expectations. A programmatic response will be developed, in conjunction with the CWE advisors team, to increase satisfactory ratings by 10%.
Accomplishment Extent: Objective Partially Met
A CWE survey was sent to employers in summer 2001. FAMAT workload discussions around CWE felt like a barrier to this goal. CWE advisors were hesitant to discuss programmatic responses before the workload issue was defined. Institutional faculty resources also limited the results of this goal.
Assessment Tools Used:
The assessment tool used for this goal is the annual survey scores sent to employers and students.
Extent of Accomplishments:
A survey will be sent to employers in summer 2002. Issues that can be dealt with administratively will be responded to appropriately. We would like to collaborate more effectively with instructional leadership to further define CWE program outcomes and expectations of SES and it’s administrative oversight role.
Unexpected Results:
None

Student Life Objective 6.2.1.0.1: The student satisfaction survey from winter, 2001 will identify baseline data for student life components. The Student Life Task Force will develop a plan to address dissatisfaction of students and try to implement improvements as staffing permits. The student satisfaction survey, winter 2002 will be the measurement
Accomplishment Extent: Objective Partially Met
One of the areas sited by students was their not knowing when activities were being offered by ASRCC. As a result, ASRCC has purchased a bright yellow announcement flyer for RWC and an announcement board which is visible from Central Street at RVC. I have not seen the student satisfaction survey for winter, 2002 to know if other areas have been sited. Furthermore, an activities calendar was developed on the web where any student can access information about RCC activities and events.
Assessment Tools Used:
Action to correct some of the topics mentioned in the student satisfaction survey.
Extent of Accomplishments:
I need to review the winter, 2002 student satisfaction survey when it is available to staff.
Unexpected Results:
No.
This was a significant achievement
6.3: The college will implement a review of issues identified in the Student Satisfaction Survey related to the RCC Riverside Campus with a report to President’s Council by fall 2001.
Administrative Services Goal 6.3.1: Administrative Services will review and respond timely to suggestions regarding Administrative Service functions from the student satisfaction survey.
6.3.1.1: Admin Services will follow-up within 1 month after the survey is received with either action or response as appropriate.
Accomplishment Extent: Objective Met
Administrative Services has successfully met this goal in responding to the Student Satisfaction Survey in the areas specific to our division.
Assessment Tools Used:
Administrative Services responded to the Student Satisfaction Survey timely.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
Instructional Services Goal 6.3.1: The Instructional Division will review issues identified in the Student Satisfaction Survey related to RVC with President's Council.
6.3.1.1: The Instructional Division will work with Student Services and others areas of the college to review issues identified in the Student Satisfaction Survey related to the RCC Riverside Campus with a report to President’s Council by fall 2001.
Accomplishment Extent: Objective Partially Met
Working through the Institutional Effectiveness Committee, the division implemented a new survey instrument, the Noel-Levitt Student Satisfaction Survey. There was however no articulated response made to the 2000-2001 survey. This shortcoming has now been corrected.
Assessment Tools Used:
A reporting calendar has been put into place for the 2001-2002 survey with written results requested from divisions by the end of August.
Unexpected Results:
Technical problems in interpreting the 2000-2001 survey.
This was a significant achievement
6.4: The result of the 2000-01 institutional self-study will be a favorable and successful accreditation outcome in fall 2001.
Instructional Services Goal 6.4.1: The Instructional Division, with the Accreditation Liaison Officer, will work towards a favorable and successful accreditation outcome.
6.4.1.1: The Instructional Division will work with other areas of the college to assure that the result of the 2000-01 institutional self-study will be a favorable and successful accreditation outcome in Fall 2001.
Accomplishment Extent: Objective Met
College received an extremely favorable report from the Northwest Association of Schools and Colleges in December 2001.
Assessment Tools Used:
The formal accreditation report.
Extent of Accomplishments:
Committee work now underway to address issues raised by accreditation team.
Unexpected Results:
The process taught us how good we really are.
This was a significant achievement
Long-Range Goal 7: The college will increase its efforts to recognize and serve a more diverse community.
Human Resources & College Advancement Goal 7.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies.
Community Relations Goal 7.0.1.0.1: To understand and serve the needs of Rogue Community College customers.
7.0.1.0.1.1: The Community Relations Team will strengthen its understanding of customer’s needs by developing new processes for the exchange of information.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters. The following questions are for
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

7.0.1.0.1.2: The Community Relations Team will continue promoting partnerships with SOU and OIT.
Accomplishment Extent: Objective Met
Joint marketing conducted with SOU to promote transfer from RCC to SOU. Developed Rogue Matters (community partners newsletter) mailing list of over 1000 people, including legislators, local business owners and local government entities.
Assessment Tools Used:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
Extent of Accomplishments:
N/A
Unexpected Results:
Student feedback on ease of transfer to SOU from RCC received through interviews. Number of transfer students from RCC to SOU has increased by (XXXXXXXXX).Positive feedback received regarding Rogue Matters.
This was a significant achievement

7.0.1.0.1.3: The Community Relations Team will support the President’s Office in carrying out a community-wide capital campaign and/or bond levy in November 2002 to develop a Table Rock Campus and/or Technical Training Center in White City.
Accomplishment Extent: Objective Met
Community Relations Team supported President’s Office by serving on the Bond Levy Team. Developed action plan/timeline for capital campaign. Helped design, contract for and publicize community survey to determine odds and issues. Created PowerPoint presentation for Community Leaders Forum. Produced election information piece that was mailed to 81,000 voters in Jackson County. Drafted op ed piece for President’s Office. Spoke about levy to community service groups. Notified staff and faculty about election restrictions for public employees.
Assessment Tools Used:
Above described projects completed and well-received by the community.
This was a significant achievement

7.0.1.0.1.4: The Community Relations Team will continue promoting Redwood and Riverside campuses regarding growth, activities, and programs.
Accomplishment Extent: Objective Met
Produced TV ads promoting transfer from RCC to SOU, aired Truck Driver Training TV ads, promoted Business Technology program in Schedule of Classes and Women in Business section of Mail Tribune. Provided ERC with marketing materials. Increased distribution of The Log and Rogue Matters.
Assessment Tools Used:
N/A
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
Community Relations Goal 7.0.1.0.2: To reflect the diversity of RCC students and the community in college publications, marketing, and events.
7.0.1.0.2.1: The Community Relations Team will research and collaborate with appropriate organizations to improve the depiction of the region’s diversity in college publications and events.
Accomplishment Extent: Objective Partially Met
Staff members worked with representatives of the Cultural Diversity Task Force, with the International Education Committee, the Hispanic Interagency Committee, and Club Latino to promote programs and provide publicity, and to develop publications such as the Multicultural Resource Directory.
Assessment Tools Used:
Staff involvement with other organizations.
Extent of Accomplishments:
Continue to work toward improved depiction of diverse students and carry out research in new academic year.
Unexpected Results:
N/A
This was a significant achievement

7.0.1.0.2.2: Through college publications and events, the Community Relations Team will reflect the college’s culturally diverse student body.
Accomplishment Extent: Objective Met
Stories and photos used on college Catalog, Schedule of Classes, advertisements, and in press releases represented student body diversity. RCC photo depicting diverse student body (age, gender, ethnicity) used in RCC/SOU television advertisement. Department provided translation of appropriate materials for Hispanic community in Schedule of Classes, college Catalog, and for Civil Rights audit. Department promoted RCC Adult Basic Education program that provides training for non-English speaking supervisors of Bear Creek Crop.
Assessment Tools Used:
The department has not received any indication of any shortcoming of depiction of diversity in college publications. Our photo of 4 or 5 RCC students has been used in a postcard statewide to recruit university students in summertime. Also used in newspaper ads and television ads with SOU. Positive feedback.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
Human Resources Goal 7.0.1.0.4: Human Resources department will contribute to the development of college-wide baseline data.
7.0.1.0.4.1: Develop data-base on staffing levels by type of employment and by year.
Accomplishment Extent: Objective Met
Intermediate Secretary has an up-to-date annual database that is part of an ongoing work plan in HR.

7.0.1.0.4.2: Prepare regular reports for President’s Council and Board of Education.
Accomplishment Extent: Objective Met
Reports are prepared and presented to President’s Council and Board of Education on a regular basis and as requested. Agenda items are routinely provided, and Ethnicity of Applicant Pool reports when requested. Data on the number of job applications received by Human Resources annually; for example 1298 in 2001; 1031 in 2000; 1649 in 1999; 1435 in 1998; 2660 in 1997; 1141 in 1996.

7.0.1.0.4.3: Conduct periodic salary surveys to compare regional averages to college salary schedules.
Accomplishment Extent: Objective Met
Human Resources completes faculty surveys annually for Rogue Community College and other Oregon community colleges.
7.1: Baseline data, such as regional demographics, current staffing levels and service will be developed.
Administrative Services Goal 7.1.1: Admin Services will collaborate with other divisions.
7.1.1.1: Admin Services will collaborate with other divisions in regards to the development of a system for data collection.
Accomplishment Extent: Objective Partially Met
This objective was determined to be rather vague so it requires some clarification so the Administrative Services staff will be able to answer it fully. In the meantime, the process of automating HR has begun, and workflow has been documented for: Leave requests; personnel action; student contracts; part-time faculty contracts; and, job application processing.
Assessment Tools Used:
There are 13 plus areas to incorporate in developing the online HR system. Measurement would be the development of each piece toward the whole.
Extent of Accomplishments:
The first part of the online HR process has started. Committees have met and outlined the various processes. The IT department is currently developing the application for employment screening and hiring. Each piece of the process will be added based on priority.
Unexpected Results:
Other online applications have needed to be developed and/or upgraded which has put the HR application development on hold temporarily.
This was a significant achievement
7.2: The college will assign appropriate staff support to the development of the multi-cultural community at RCC.
Administrative Services Goal 7.2.1: Admin Services will support the development of the multi-cultural community at RCC.
7.2.1.1: Admin Services will develop an alternate web site that is written in Spanish.
Accomplishment Extent: Objective Partially Met
This has not yet begun. The plan is to convert the text only version of the Web site through a translator and then have our Spanish-speaking faculty review the details.
Extent of Accomplishments:
I have met with the Spanish Department faculty and started a process for a web site. The site has been outlined and web development has started.
Unexpected Results:
Time constraints have caused this to be on hold for the time until faculty gather additional information to finish the site.
Instructional Services Goal 7.2.1: The Instructional Division will participate in the development of a multi- cultural community at RCC.
7.2.1.1: The Instructional Division will continue to work projects such as La Puerta De Su Futuro, the International Education Committee and other campus efforts to encourage the development of the multicultural community at RCC.
Accomplishment Extent: Objective Met
Faculty and staff remained active with the programs named above.
Assessment Tools Used:
student involvement in program activities
Extent of Accomplishments:
Goal was met, although measurement standard was very generically written.
Unexpected Results:
No
This was a significant achievement
Student Services Goal 7.2.1: The Dean of Student Services, as the new administrative liaison to the Cultural Diversity Task Force, has designated classified, faculty and management representatives from the division to assist in the development and implementation of a diversity plan with the goal of increasing student and staff awareness and appreciation of diversity issues.
Administration Objective 7.2.1.0.1: Student Services Administration will promote student success through equity in access and support by actively organizing the Multicultural Student Center and by increasing infusion of diversity issues into existing courses. Continue working on a campus-wide survey to find out what is already being done and use those courses/programs as models. Provide assistance, perhaps through TLC, to instructors/programs, including more diversity components in courses/programs.
Accomplishment Extent: Objective Met
Student Services Administratiom co-sponsored a student forum following the events of September 11, 2001. Student Services Administration met with International Education staff to begin planning activities for International students. In cooperation with Enrollment Services, Student Services Administration is working to formalize an international cultural service student exchange program to make sure the selection process is fair and provides campus wide access. Through the Office of Diversity, mini grants were established Spring Term 2002. Student Services Administration co-sponsored student participation at the Oregon Diversity Institute Conference in November. Following that conference, the Grants Pass Diversity Club was started which is being co-advised by the Student Life Coordinator along with the Assistant to the Dean of Students.
Assessment Tools Used:
30-40 students attended the various forums.
This was a significant achievement

Administration Objective 7.2.1.0.2: Identify current district demographics and determine whether the make-up of RCC staff is consistent with the demographics of our student population and the community at large.
Accomplishment Extent: Objective Met
Demographics have been received and analysis is underway.
Assessment Tools Used:
Analysis is underway.

Art Galleries Objective 7.2.1.0.1: The Galleries will continue to plan and mount educational exhibits, which increase and expand our knowledge of other cultures. This will occur in the annual calendar and visitor feedback and attendance will be the measure for success.
Accomplishment Extent: Objective Met
Our visitor tallies illustrate a consistent number of visitors to the galleries. FireHouse Gallery had an increase of 5.8% in daily visitors and 14% increase in First Friday reception visitors. Wiseman Gallery does not have head counts for daily visitors, as the format of the gallery is quite different. However we had two very excellent exhibits which enhanced our gallery talk and special receptions attendance by 41%. The Disability Awareness exhibit and the Arts of Islamic Cultures exhibit both contributed to this total.
Assessment Tools Used:
Visitor tallies Visitor feedback in the guest book and direct.
This was a significant achievement

Discovery Programs Objective 7.2.1.0.1: The Discovery Programs coordinator will serve on the Cultural Diversity Task Force for the 2001-2002 academic year. Events or other activities sponsored by the task force will be advertised directly to enrolled and past participants.
Accomplishment Extent: Objective Met
Discovery Programs Coordinator serves the Cultural Diversity Task Force and assists in the oversight of the Office of Diversity. DP students are encouraged to participate in events sponsored by Student Life/Office of Diversity by their instructors who will make class arrangements to incorporate daytime events into student schedules: e.g. Islam panel, Martin Luther King activities.
Assessment Tools Used:
DP classes attended.
This was a significant achievement

Student Life Objective 7.2.1.0.1: Student Life programs will sponsor 10 students to attend the Oregon Diversity Institute in fall, 2001. Depending upon staff and student availability those attending will work towards creating a cultural forum where educational presentations or “fishbowl” discussions will be made at both RVC and RWC. At least one follow-up activity will take place by spring, 2002. This objective will be measured by attendance at ODI and attendance at the cultural forum activities on campuses
Accomplishment Extent: Objective Met
The Diversity Club has offered two cultural activities during the 01-02 academic year. We offered a getting to know you activity and a Native American Storytelling Activity with the TRIO program. Some participants have withdrawn from classes or have graduated but new members were recruited.
Assessment Tools Used:
Attendance at ODI and formation of a Diversity Club on the Redwood Campus
This was a significant achievement

Student Life Objective 7.2.1.0.2: The Hispanic Matrix, which identifies a broad range of RCC programs and services for the Hispanic community, will be formally published in both English and Spanish and be distributed to a wide range of service agencies in both Josephine and Jackson counties
Accomplishment Extent: Objective Met
The actual applicability and benefits of this guide have not been assessed yet but we did distribute 80 resource directories to RCC departments and community agencies in Josephine and Jackson Counties. Community Relations was very collaborative in assisting with the layout and publication of this handbook.
Assessment Tools Used:
The actual applicability and benefits of this guide have not been assessed yet.
Unexpected Results:
There were many more requests than had been anticipated from RCC staff.
This was a significant achievement
7.3: The college will increase the number of multi-cultural students recruited and retained to more adequately reflect the needs of our region.
Business and Community Learning Services Goal 7.3.2: Continue to support the college in its efforts to recognize and serve a more diverse community.
7.3.2.1: BCLS will offer trainings in Spanish for High School Driver Training, computer training, and pesticide training courses; will increase distance learning offerings; and will expand services in the Illinois Valley
Accomplishment Extent: Objective Met
As of early January, 4 Spanish-speaking adult drivers have been trained with two bilingual instructors being trained to teach. Spanish computer training is being offered, two customized trainings "Spanish in the Workplace" have been offered with more planned. Five Spanish language distance ed courses are available. CE has offered 11 Spanish language courses this year. Over 10 courses have been offered in the Illinois Valley with more planned.
Assessment Tools Used:
Counted classes.
This was a significant achievement
Developmental Studies Goal 7.3.1: Developmental Studies staff will participate in divisional and cross-divisional activities to develop and implement plans to increase the number of multi- cultural students recruited and retained in divisional programs.
ABE / GED Objective 7.3.1.0.1: By January 2002, the ABE Department will develop a unified marketing plan for ABE programs that is appropriate for each community, with emphasis on recruiting and marketing to the Hispanic population.
Accomplishment Extent: Objective Partially Met
Jackson and Josephine County directors worked with the Marketing Department to create new promotional flyers for programs offered at the learning centers. The ESL flyer is in English and Spanish. These flyers are being distributed to partner agencies and within RCC.
This was a significant achievement

ABE / GED Objective 7.3.1.0.2: The ABE Department will work with Human and Community Relations staff to publish at least two “human interest” articles or ABE program cultural events in the LOG or other RCC publications describing the diversity of the students participating in the program.
Accomplishment Extent: Objective Partially Met
The LOG published three articles about the ABE department this year. Two were about staf members and one was about students served in the class for 35 Bear Creek Corporation orchard supervisors. All students were noon-native speakers. Also mentioned was the similar project with Sabroso Company in Medofrd. Both projects were in collaboration with the BCLS division.
This was a significant achievement

ABE / GED Objective 7.3.1.0.3: The ABE Directors in Josephine and Jackson Counties will provide revised information per term about ABE staff and services to update the Hispanic matrix that describes a broad range of RCC programs and services.
Accomplishment Extent: Objective Met
Directors from both counties provided information for the matrix in both the Fall and Winter terms.
Assessment Tools Used:
Current information is listed on the latest version of the matrix.
This was a significant achievement
Long-Range Goal 8: The college will develop and maintain strong collaborative partnerships within our internal and external communities.
Human Resources & College Advancement Goal 8.0.1: The division will contribute to collaborative processes at the college through effective communications, comprehensive new-employee orientations, and participation in appropriate deliberative bodies.
Human Resources & College Advancement Goal 8.0.2: The division will continue to assess its procedures, assignments, and responsibilities to increase effectiveness and enhance customer service.
8.1: The college will encourage collaborative ventures and will annually compile a public report on such efforts.
Business and Community Learning Services Goal 8.1.2: Develop and expand collaborations with individuals and groups in our communities and within the college.
8.1.2.1: Continue collaborative efforts with Instructional Services and Developmental Studies and develop new collaborative relationships with other RCC divisions as needed in 2001-02.
Accomplishment Extent: Objective Partially Met
Collaborations in progress are CNA, manufacturing, medication aide, landscape courses, health care courses, welding, heavy highway construction, and distance education. BCLS and IS have made inroads with sharing the cost of instruction with Allied Health and we have set up a model for future collaborative ventures and have established trust and a working relationship between divisions.
Assessment Tools Used:
Collaborative efforts such as Fast Track Nursing Assistant, Landscape courses, Opportunity Knocks, Community Ed courses in Illinois Valley.
Extent of Accomplishments:
Collaborative efforts are continuing.
This was a significant achievement
Instructional Services Goal 8.1.1: The Instructional Division will participate in collaborative ventures and compile a public report on such efforts.
8.1.1.1: The Instructional Division will compile in February 2002 the annual advisory committee master report as a contribution to the college public review of collaborative partnerships within our region.
Accomplishment Extent: Objective Met
Annual master report was compiled and shared with Workforce Quality Council and the RCC Board of Education.
Assessment Tools Used:
The annual master report
Unexpected Results:
No
This was a significant achievement
8.2: An inter-divisional task force will pilot a regional Joint Certificate of Advance Mastery (CAM) project with all interested school districts with a progress report to RCC Board.
Instructional Services Goal 8.2.1: The Instructional Division will participate in piloting a regional Joint Certificate of Advanced Mastery (CAM) project with school districts.
8.2.1.1: The Instructional Division through its Outreach Office will work to develop a regional Certificate of Advance Mastery (CAM) project with all interested school districts with a progress report to the RCC Board.
Accomplishment Extent: Objective Not Met
Because of conflicting needs, no work was done on this project.
Assessment Tools Used:
Completion of a regional CAM certificate. This goal was not achieved.
Extent of Accomplishments:
There is no immediate timeline in place to begin work on this project.
Unexpected Results:
No
8.3: The college will expand/increase collaborative new training and other ventures across departments/divisions to the community at large.
Administrative Services Goal 8.3.1: Admin Services will collaborate with other departments/divisions to benefit the College as a whole.
8.3.1.1: Business Services and Enrollment Services will explore the possibility of establishing a “One-Stop” capability for students in the areas of Registration and Cashiering.
Accomplishment Extent: Objective Partially Met
Business Services and Enrollment Services have determined the need to establish a “one-stop” registration and cashiering location.
Assessment Tools Used:
1. It has been determined that there will be advantages to being co-located 2. It was determined which areas should be together
Extent of Accomplishments:
1. We will determine where and how these two functions could co-locate. 2. We will need to find the budget to complete this.
Unexpected Results:
n/a
This was a significant achievement

8.3.1.2: Auxiliary Services will collaborate with Instructional and Student Services divisions to further pursue the possibilities towards developing Child Care opportunities in both Josephine and Jackson counties.
Accomplishment Extent: Objective Not Met
This is still in the planning process. No action has been taken as of yet for Jackson County, due to budget constraints. The YMCA will assume the operation of the child care center on the Redwood Campus in Josephine County in the Fall of 2002.
Assessment Tools Used:
n/a
Extent of Accomplishments:
We will continue to pursue partnerships & facility opportunities for Jackson County.
Unexpected Results:
n/a

8.3.1.3: All Admin Services departments are looking at ways to cross train and assist in staff development with goal of enhancing abilities to perform multi-function tasks. For example, the Communications position will serve as back up to the Network Administrator.
Accomplishment Extent: Objective Met
Purchasing has been cross-trained to cashier. Computer Programmer aid has been cross-trained for backup to the mailroom department and cashier. Shipping/Receiving clerk has been cross-trained for scanning documents for Business Services. A Programmer has been cross-trained to back-up the Division’s Network Specialist.
Assessment Tools Used:
Unexpected absenses have been quickly backfilled due to the cross-training that has taken place.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement

8.3.1.4: Admin Services will work with Human Resources to develop a collaborative method of a more streamlined delivery of employee benefits and worker comp processing.
Accomplishment Extent: Objective Not Met
Administrative Services and Human Resources are working together on automating the HR/Payroll process.
Extent of Accomplishments:
The HR automation work groups have met and have worked through a process for each area as a start. Development of the employment screening and hiring process has started. The timeline for the entire project would be 2003.
Unexpected Results:
Time constraints because of upgrades or the development of other online applications has caused this project to be put on hold as well as limited resources to hire additional programmers
This was a significant achievement
Business and Community Learning Services Goal 8.3.1: Develop and expand collaborations with individuals and groups in our communities and within the college.
8.3.1.1: Strengthen the collaborative process for launching or expanding training ventures jointly with other RCC divisions.
Accomplishment Extent: Objective Partially Met
BCLS is continuing with the expansion of the Program and Training Committee group and is working with individual departments to fill their staff training needs while decreasing costs.
Extent of Accomplishments:
Efforts are continuing.
This was a significant achievement
Developmental Studies Goal 8.3.1: Developmental Studies will expand/increase instruction and services within the community college and in the region.
ABE / GED Objective 8.3.1.0.1: The ABE Department will continue to update and review mutually agreed upon guidelines to providing contracted basic skills instruction in collaboration with BCLS Contracted Training Department.
Accomplishment Extent: Objective Met
Contracts were written and executed to the satisfaction of both departments.
Assessment Tools Used:
The Department worked with BCLS in four projects this year - Bear Creek Corporation orientations, Batzer ESL, ABE/GED instruction at Wolf Creek, and WIA Summer Youth
This was a significant achievement

Administration Objective 8.3.1.0.1: By July 2001, the Dean of Developmental Studies will collaborate with SOREC partners and the RCC JOBS Director to implement the revised JOBS Services contract.
Accomplishment Extent: Objective Met
At the conclusion of several meetings, the JOBS financial support for basic skills was continued in the next contract.
Assessment Tools Used:
Meetings between JOBS Director and Dean of Developmental Studies to discuss revised JOBS contract.
This was a significant achievement
Long-Range Goal 9: The college will strengthen its communication and participatory decision-making processes.
9.1: Deliberative bodies such as President’s Council, Executive Team, and/or Divisional Councils will develop three new mechanisms for college-wide communications in 2001-02.
Administrative Services Goal 9.1.1: Admin Services will continue to use the Budget Oversight Committee or related appropriate disappearing task forces as a feedback mechanism to Administrative Services processes.
Administrative Services Goal 9.1.2: Admin Services will continue to work with the president’s office in posting minutes of various meetings as well as keeping the president’s Web site updated with the latest legislative information.
Business and Community Learning Services Goal 9.1.2: Improve communication processes for the division.
9.1.2.1: There will be a quarterly review of internal and campus decision-making processes with all division members.
Accomplishment Extent: Objective Partially Met
BCLS is conducting quarterly four-hour, all staff divisional meetins to improve processes and customer service. We have held 3 meetings through May.
Extent of Accomplishments:
Minutes from BCLS Enterprise, Marketing, and Belfry meetings are sent to all BCLS staff as well as minutes from PC and Budget Oversight. All BCLS staff attend a variety of other inter-divisional meetinss such as WFTC Admin, BCLS Admin staff, TSC meetings, etc. These meetings will continue throughout the year.
Developmental Studies Goal 9.1.1: The Developmental Studies Management Team will increase its communication with other RCC divisions by including representation from those areas on that team by October 2001.
Administration Objective 9.1.1.0.1: By September, 2001, Developmental Studies Administration will recruit staff representation from each division to be on the Developmental Studies Management Team.
Accomplishment Extent: Objective Met
Representations from Administrative Services, BCLS, Human Resources and Community Relations, Instructional Services and Student Services began attending the monthly Developmental Studies Council meetings in October 2001.
Assessment Tools Used:
Confirmation of divisional representatives to the Developmental Studies Council and their attendance at monthly meetings.
This was a significant achievement
9.2: President’s Council will annually review the effectiveness and appropriate role of the various college committees.
Long-Range Goal 10: The college will increase efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
Administrative Services Goal 10.0.1: Admin Services will increase efforts to enrich student lives.
10.0.1.1: A Spanish web site will be developed.
Accomplishment Extent: Objective Not Met
This has not yet been accomplished. It will be transferring the text only version to Spanish.
Extent of Accomplishments:
Using a translator is not the best way to translate English to Spanish without someone knowledgable of Spanish to review the translation. The foreign language faculty workloads are such that I have not pursued having this translated.

10.0.1.2: A “one-stop” function for Cashiering and Registration activities will be explored.
Accomplishment Extent: Objective Met
Meetings have taken place. Business Services and Enrollment Services determined that establishing a “one-stop” registration and cashiering function where the same staff member both cashiered and registered students would not work. However the idea of having the cashiering and registration functions housed in the same general location was determined to be necessary.
Assessment Tools Used:
It was determined that it would not work for the same staff member to both cashier and register a students due to work load, responsibilities, busy times, and internal control issues. However, it does make sense for the two functions to be located in the same building for the convenience of the student.
Extent of Accomplishments:
n/a
Unexpected Results:
Yes, it was determined that it would not make sense to create cashiering/registration clerks.
This was a significant achievement

10.0.1.3: Additional Childcare availability for Josephine and Jackson counties will be explored.
Accomplishment Extent: Objective Not Met
Administrative Services is still exploring the possibilities for Childcare, but have not been able to implement anything for Jackson County yet due to budget constraints. The YMCA will assume the operation of the child care center on the Redwood Campus in Josephine County in the Fall of 2002.
Assessment Tools Used:
n/a
Extent of Accomplishments:
For Jackson county we will continue to pursue partnerships and facility opportunities.
Unexpected Results:
n/a

10.0.1.4: Additional on-line services will be provided.
Accomplishment Extent: Objective Met
In addition to assessment of Administrative Services Goal 1.2.1.1, the IT department has transformed the catalog into a pdf format on CD for Counseling and Community Relations.
Assessment Tools Used:
The catalog is online with a link on the home page. Feedback has indicated the search for relevant information is easier to be located.
This was a significant achievement
10.1: A thorough Student Life Development Plan, developed in 2000-01, will be implemented as appropriate beginning in fall of 2001. The plan will include program development, cultural activities, representation, budget, staffing, and campus safety for a two-county college operation. The plan will be reviewed annually and measured against the student satisfaction survey results.
Student Services Goal 10.1.1: Student Services will create a Student Life department within the division that will utilize a variety of resources and activities to improve overall satisfaction, involvement and retention of students.
Art Galleries Objective 10.1.1.0.1: The Galleries will participate on the Student Life Task Force during the year 2001-02 to assist in the development of cultural opportunities within the Student Life plan.
Accomplishment Extent: Objective Met
During this last year we attended meetings and participated in planning a few events. The Disability Awareness series of exhibits, talks, and events were well attended. Our wheelchair events on both the RWC & RVC campuses would not have happened without the aid and participation of ASRCC. In January, the Arts of Islamic Countries served to both educate us all about another set of cultures. We had well attended talks and panel discussions occurring in the fall after 911 and then in January during the exhibit at Wiseman Gallery. The galleries want to encourage arts and culture as a part of Student Life. This year was a positive sign that students were interested in not only attending but in participating in events. We look forward to Welcome Days in the fall as a great way to start the year for our new students.
Assessment Tools Used:
Student participation •Campus participation
This was a significant achievement

Discovery Programs Objective 10.1.1.0.1: Discovery Programs will consider moving the Transiciones program into the Student Life component if the scope of this new area includes this type of program. The existing staff will work with Student Life staff to determine impacts if Transiciones is no longer affiliated with Discovery Programs.
Accomplishment Extent: Objective Met
Based on new part time staff being hired in the Office of Diversity to help with Transiciones, and Cultural Diversity Task Force, it seems likely that Transiciones will remain in Discovery Programs at this point, since it is a service for special populations. Community connections and a more comprehensive recruitment process are being developed with the additional staff.
This was a significant achievement

Student Life Objective 10.1.1.0.1: The Student Life Task Force will meet monthly and develop program plans that address the student satisfaction survey of winter, 2001. Depending upon funding and staff a new Student Life mentorship program will be created by spring, 2002.
Accomplishment Extent: Objective Partially Met
Due to limited funding and time a mentorship program did not develop per say. However, Student Life has played a significant role in coordinating the Hispanic Education Conference sponsored by Club Latino. As a high school outreach effort by RCC Hispanic students to high school students, this in some ways is serving as a mentorship program. Also the Task Force has been invaluable as a resource to help develop and plan the concept for new student Welcome Days which is a goal for the 02-03 academic year.
Assessment Tools Used:
Feedback from the Student Life Task Force which only met quarterly because of limited time commitments from staff institutionally.
Extent of Accomplishments:
Assessment of the Hispanic Education Conference this year. For his Capstone Project an SOU student has created an evaluation form of the event and will be provide statistical data for us.
Unexpected Results:
Yes. Personally my involvement in this project has become one of the highlights of my career at RCC.
This was a significant achievement
10.2: The current student rights and responsibilities statement will be more widely incorporated into all college processes and will be reviewed annually and updated as needed.
10.3: Appropriate campus committees and council will be encouraged to seek student input or representation and establish a baseline for future use.
Business and Community Learning Services Goal 10.3.2: Provide learning services that enrich, strengthen, and diversify the communities of the region and the quality of life for individuals throughout the district.
10.3.2.1: BCLS will strengthen advisory committee membership effectiveness by actively recruiting business and graduate student members.
Accomplishment Extent: Objective Partially Met
We are attempting to recruit at least one business or graduate student member for each BCLS Advisory committee (SBM, commerical kitchen, SBDC, apprenticeship, dental, Commercial Truck Driving, etc.) All committees with the exception of CTD and Dental have business or graduate student member.s
Extent of Accomplishments:
Efforts are continuing.
Developmental Studies Goal 10.3.1: Developmental Studies will seek student input and feedback at the divisional level for use in program planning and improvement.
Administration Objective 10.3.1.0.1: By Fall 2001, Developmental Studies Administration will recruit a student representative to be on the Developmental Studies Management Team.
Accomplishment Extent: Objective Not Met
This was a significant achievement
10.4: Student-administrative focus groups will meet quarterly to encourage student, staff, management, and faculty collaboration.
Student Services Goal 10.4.1: Student Services will facilitate student led focus groups to increase student participation in college governance and to assist students in fostering a better understanding of the college community.
Administration Objective 10.4.1.0.1: Student Services Administration will oversee Student-Administrative focus groups in the Student Center on both campuses to encourage student, staff, management, and faculty collaboration. These focus groups will be coordinated with the assistance of the ASRCC offices and will take place fall, winter and spring of the 2001-02 academic year. Using guest sign-in sheets, attendance will be the measurement of success
Accomplishment Extent: Objective Met
Student focus groups were held Fall Term 2001 and Spring Term 2002 at RVC and Winter Term 2002 at RWC.
Assessment Tools Used:
30-40 students attended each focus group. Follow-up on topics/issues raised by students was done in cooperation with divisional input for resolution to issues raised.
This was a significant achievement

Discovery Programs Objective 10.4.1.0.1: Discovery Programs will facilitate one student focus group in each county during 2001-2002. Participants will include current and former students and groups will be lead by paid staff and/or student leaders. The results will be compared with information gathered during the 2000-2001 focus groups conducted by an SOU practicum student to determine if the new program design is meeting its intended outcomes.
Accomplishment Extent: Objective Partially Met
Moving On and Bright Futures are planning on conducting focus groups in each county spring term, to evaluate the effectiveness of the two-term model. Spring term will have two cohorts from 01-02 completed and a third cohort that will be receiving a condensed curriculum version (first and second term classes in same term due to decision to not hold classes in the summer term). This will provide a significant comparison of the student learning and comprehension of curriculum. Due to the loss of the SOU practicum student last year, no focus groups were performed.
Assessment Tools Used:
Assessment will be completed Summer Term 2002-03
Extent of Accomplishments:
Evaluation of the program changes will be completed during the summer term of 2002-2003.
This was a significant achievement

Financial Aid Objective 10.4.1.0.1: Because access to financial assistance is a genuine and primary interest to many of our students, Financial Aid Office staff will participate with other Student Services departments in at least one focus group in order to keep abreast of the concerns and perceptions relative to the financial aid application process and will use information highlighted there to improve our communication/product, as appropriate.

Student Life Objective 10.4.1.0.1: ASRCC on both campuses will offer at least one “Meet the Deans” forum during the 2001-02 school year. Student attendance, evaluation, and response by administration will assess the success of the event.
Accomplishment Extent: Objective Met
Information was shared and students’ concerns were raised. Some students took deans’ names to continue further conversation. One dean suggested this b e a quarterly event.
Assessment Tools Used:
No formal evaluation was done however, the college president, 5-7 deans and associate deans, and 20-30 students attended each forum.
10.5: Additional measurements of student involvement and satisfaction will be developed to complement the student satisfaction survey as measurement tools.
Administrative Services Goal 10.5.1: Admin Services will conduct surveys with students and staff to determine satisfaction with services provided by Administrative Services.
10.5.1.1: Admin Services will conduct a survey to staff to determine satisfaction with services provided by Administrative Services as a whole.
Accomplishment Extent: Objective Partially Met
Administrative Services is in the preliminary stages of creating a staff survey in regards to the services provided by our division.
Assessment Tools Used:
The survey has not yet been completed.
Extent of Accomplishments:
The Administrative Services Management team has begun the process for creating the survey. The goal is to complete the survey and send it to staff by October 2002.
Unexpected Results:
The bond levy and other activities have delayed our ability to survey staff as soon as we would have liked.

10.5.1.2: Business Services will review finance policies with students to determine alternatives.
Accomplishment Extent: Objective Not Met
No survey has been done as of yet, this goal will be carried over to next year.
Business and Community Learning Services Goal 10.5.2: Provide learning services that enrich, strengthen, and diversify the communities of the region and the quality of life for individuals throughout the district.
10.5.2.1: BCLS will use the results of student satisfaction surverys to strengthen and improve BCLS deliveries.
Accomplishment Extent: Objective Partially Met
Efforts are continuing.
This was a significant achievement
Instructional Services Goal 10.5.1: The Instructional Division will collaboratively develop additional measurements of student involvement and satisfaction to complement the student satisfaction survey.
10.5.1.1: The Instructional Division will work with the college’s Institutional Effectiveness Task Force and other areas of the college to create an additional measurement of student involvement and satisfaction to complement the student satisfaction survey as measurement tools.
Accomplishment Extent: Objective Partially Met
Working through the Institutional Effectiveness Committee, the division implemented a new survey instrument, the Noel-Levitt Student Satisfaction Survey. This replaced an early survey format developed by college staff.
Assessment Tools Used:
The implementation of a new survey.
Extent of Accomplishments:
No plans at this time to develop a survey beyond those now in use.
Unexpected Results:
No
This was a significant achievement
Long-Range Goal 11: The college will increase efforts in alternative access and learning opportunities.
Human Resources & College Advancement Goal 11.0.1: Through the effective fulfillment of its responsibilities, the Division will play a lead role in strengthening and developing the quality of college staff and faculty.
Community Relations Goal 11.0.1.0.2: To improve the effectiveness of College marketing efforts and events.
11.0.1.0.2.1: The Community Relations Team will collaborate in the development of a marketing and communications plan.
Accomplishment Extent: Objective Met
Marketing Plan Steering Committee formed; six subcommittees addressing curriculum and delivery, external relations, recruitment, enrollment and retention, internal relations, and finance each conducted an institutional audit and analysis of marketing efforts. Plan developed, written, and presented to President’s Council, Implementation begins FY 2002-03 with review to follow.
Assessment Tools Used:
The plan was completed with objectives being incorporated into Community Relations work plan and that of other departments/division.
Extent of Accomplishments:
N/A
Unexpected Results:
Development of the Marketing Plan was a collaborative effort, which facilitated several new working relationships.
This was a significant achievement

11.0.1.0.2.2: The Community Relations Team will market alternative access to classes and new registration technologies.
Accomplishment Extent: Objective Met
Online registration, phone registration and distance learning (Web-based classes, telecourses) promoted through Schedule of Classes, press releases, ads and on RCC TV.
Assessment Tools Used:
The volume of material produce is one measure; another is that distance education enrollment is up 60 percent; Web-based registration is up 6.767 percent from the previous year and telephone registration is up 67.8 percent.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A

11.0.1.0.2.3: The Community Relations Team will establish priorities for allocation of resources available for marketing, publications, and community events.
Accomplishment Extent: Objective Partially Met
We have collected two years of data regarding resource allocation for marketing purposes. Along with goal-setting and development of a marketing plan, this data has allowed us to establish priorities and has contributed to better budgeting.
Assessment Tools Used:
Developed budget for each advertising media used.
Extent of Accomplishments:
Will continue to refine budgeting of marketing dollars; will continue to promote cost sharing with other departments for department-specific projects.
11.1: The college will increase alternative delivery of services and courses at a growth rate of 10% per year, if warranted by market demand, for the period 2002- 2005 measured against 1999-2000 baselines.
Administrative Services Goal 11.1.1: Admin Services will provide the necessary infrastructure within available resources for Internet based classes.
Business and Community Learning Services Goal 11.1.2: Support the college's increased efforts in alternative access and learning opportunities.
11.1.2.1: BCLS will increase alternative delivery of services and courses at a growth rate of 1000% per year to 200 for 2001-02 and 10% per year thereafter.
Accomplishment Extent: Objective Met
200 Education to Go courses, 9 AMA on-line courses, and a CD-Rom based course are offered each term.
Assessment Tools Used:
Counted courses.
This was a significant achievement
Developmental Studies Goal 11.1.1: Developmental Studies will increase distributed learning services and courses by 5% per year, if warranted by market demand, for the period 2000-2005 measured against 1999-2000 baselines.
ABE / GED Objective 11.1.1.0.1: By January 2002, the ABE Department will implement a system for offering instruction and support for students viewing taped broadcast by 1) collaborating with the Media Department and SOPTV and PBS to broadcast “On Common Ground” video series, 2) providing supportive instructional materials and communication links for registered ABE students viewing the video series, and 3) developing guidelines for tracking home study/distance learning ABE students viewing the video series for FTE.
Accomplishment Extent: Objective Partially Met
The video series are not being broadcast at this time. However, the videos are being used at two sites in a hybrid model of distributed learning. Students meet as a group with an instructor and take videos home to view. The group meets frequently in the beginning and less frequently after the initiation period.
Assessment Tools Used:
Meetings with Media Services and SOPTV, use of video series with students.
This was a significant achievement

ABE / GED Objective 11.1.1.0.2: By Winter 2002, the ABE Department will implement a system for offering instruction and support for students viewing taped broadcast by 1) collaborating with the Media Department and SOPTV and PBS to broadcast the new GED 2002 video series, 2) providing supportive instructional materials and communication links for registered ABE students viewing the video series, and 3) developing guidelines for tracking home study/distance learning ABE students viewing the video series for FTE.
Accomplishment Extent: Objective Not Met
The State has not decided yet to buy the license for theis series, so the program was not available.

Developmental Education Objective 11.1.1.0.1: By December 2001, a task force headed by the Associate Dean of Developmental Studies will identify future needs and develop a plan to meet the testing demands for distributed learning credit classes.
Instructional Services Goal 11.1.1: The Instructional Division will increase alternative delivery of services and courses.
11.1.1.1: The Instructional Services Division, through its Instructional Media Department, will initiate steps in conjunction with grant dollars to increase alternative delivery of services and courses at a growth rate of 10% per year, if warranted by market demand, for the period 2002-2005 measured against 1999- 2000 baselines.
Accomplishment Extent: Objective Met
Distributed Learning increased by 45.8%, far surpassing the goal for this year.
Assessment Tools Used:
May, 2002 FTE Report of the RCC Enrollment Management Committee
Unexpected Results:
Increased growth in student use of distributed learning modalities despite the imposition of a distance learning fee.
This was a significant achievement
Student Services Goal 11.1.1: Student Services will develop a model for a holistic approach to the recruitment and retention of students particpating in the distributed learning environment that may include a combination of self-assessment and direct services.
Counseling Objective 11.1.1.0.1: Since we believe that the Human Development department can positively impact the developing stuy or Web by spring 2002. dent through distributed learning opportunities, one new course will be offered via telecourse
Accomplishment Extent: Objective Partially Met
Online advisor training, using web CT will be completed by June 2002 and will be implemented Fall 2002.
Assessment Tools Used:
Web CT development pages
Extent of Accomplishments:
The process will be complete by June 2002, lesson planning and presentation are being developed.
Unexpected Results:
The time needed to train a faculty member to provide a Web based course was more than expected in the current workload configuration. Lack of professional development funds made this expectation unrealistic.
This was a significant achievement

Enrollment Services Objective 11.1.1.0.1: In order to meet the increased demand for web services, Enrollment Services will work with the Counseling Department and the Internet Department to enhance the Student Resources web page. Additions and improvements will include on-line admission form; student policy indes; term calendar of student events; on-line tutorial for Internet registration; underage student information link on Web page; on-line forms for student use; advising services and retention.
Accomplishment Extent: Objective Partially Met
Student Services has developed a web team to coordinate all Student Services web pages. Enrollment Services is represented on the team and has added online forms for students. This goal partially met because the pages will need constant change, improvement and evolution
Assessment Tools Used:
None
Extent of Accomplishments:
Enrollment Services will work to make our web pages more user friendly, informative and helpful to students on an ongoing basis.
Unexpected Results:
The level of collaboration from all departments in this division has enhanced the process.

Financial Aid Objective 11.1.1.0.1: The Financial Aid Department is currently accessible to students in distance education classes through FAFSA-on-the-Web, and our own student information kiosk on our web page. We also have links to scholarship search engines and on-line scholarship and loan applications. During 2001-2002, the department will access the need for additional on-line services for students enrolled in distributed learning by surveying the FA students who enrolled in classes delivered over the Internet.
Accomplishment Extent: Objective Not Met
Not met.
Assessment Tools Used:
N/A
Extent of Accomplishments:
Will revisit this objective for next year.
Unexpected Results:
N/A.

Student Life Objective 11.1.1.0.1: ASRCC will work collaboratively with Computer Services to plan the creation of “virtual RCC Clubs.”
Accomplishment Extent: Objective Not Met
There was collaboration with Community Relations and Web folks and completion of an RCC activities calendar. The Student Life website is almost completed as of this review. However, nothing happened with this specific objective.
Assessment Tools Used:
There was no measurement, since this goal was not met.
Extent of Accomplishments:
Unsure at this time if this objective will be pursued.
11.2: The college will determine the needs of, and increase opportunities for, those with learning disabilities and other special needs.
Administrative Services Goal 11.2.1: Admin Services will increase opportunities for those with Learning disabilities and other special needs.
11.2.1.1: The RCC Web site will be ADA compliant.
Accomplishment Extent: Objective Met
The text only version of the web site is within compliance. A link for text only has been put at the top of the home page so that a reader can access the ADA link immediately instead of having to read through the entire home page.
Assessment Tools Used:
In the ADA class I am currently taking, it has made me aware that our method of compliance is usable. In using an online reader, I discovered that there are different levels of accessibility. I am incorporating tighter guidelines with regard to site development so eventually our entire site will be accessible.

11.2.1.2: Facilities will be continually assessed for opportunities to provide better accessibility and barrier removal.
Accomplishment Extent: Objective Met
Facilities are continually assessed for opportunities to provide better accessibility and barrier removal.
Assessment Tools Used:
Student Satisfaction Survey comments about barriers and potential barriers.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
Business and Community Learning Services Goal 11.2.2: Support the college's increased efforts in alternative access and learning opportunities.
11.2.2.1: BCLS will be an active participant in providing services for those with learning disabilities and other special needs.
Accomplishment Extent: Objective Partially Met
AFS will begin to offer 100% of TANF participants a screening of learning disabilities and RCC JOBS program will provide services to those clients with learning disabilities in collaboration with DS. Currently getting referrals of fewer than 10 and working together with partners (DHS, TJC, SOGI) to refine processes and increase referrals. In spring we had a mailing campaign to attract JOBS plus students with individual education accounts funding for JOBS.
Extent of Accomplishments:
Efforts are continuing.
Developmental Studies Goal 11.2.1: Developmental Studies will continue to work collaboratively with Student Services, instructional faculty and other RCC staff to share responsibility and resources insuring that students are able to access disability services resources and receive equal opportunity to participate in college programs and services.
Support Services Objective 11.2.1.0.1: The Support Services Department will increase clerical support to Jackson County Support Services office from .5 to 1. FTE by September 2001 to increase service level needed by increased student demand at RVC.
Accomplishment Extent: Objective Not Met
No available funds.

Support Services Objective 11.2.1.0.2: The Support Services Department will increase .6 FTE Jackson County Support Services Advisor to 1.0 Full Time Faculty by September 2001 to increase service level needed by increased student demand at RVC
Accomplishment Extent: Objective Not Met
No available funds.

Support Services Objective 11.2.1.0.3: The Support Services Department will increase general fund commitment to Support Services budget with a corresponding reduction of Carl Perkins grant budget allotment by at least 20% for 2001-2002.
Accomplishment Extent: Objective Not Met
No available funds.

Support Services Objective 11.2.1.0.4: By Winter 2002 the Support Services Department will revise Adaptive Tech Specialist job description to address evolving college needs of adaptive tech services in both counties.
Accomplishment Extent: Objective Partially Met
Continuing to work on job description. Attempting an interim solution using student employees and part-time temporary classified until a final decision of assignment configuration is made.
Assessment Tools Used:
Student needs and services provided.
Extent of Accomplishments:
Still able to serve students in most areas of adaptive technology needs.
This was a significant achievement

Support Services Objective 11.2.1.0.5: The Support Services Department will review organization of Support Services for restructuring faculty and management responsibilities to more efficiently and effectively serve increased student demand and submit the report to the dean by Spring, 2002.
Accomplishment Extent: Objective Partially Met
Discussion and research into other college models was begun. Additional process needed before any organizational changes can be proposed.
Extent of Accomplishments:
Necessary, but not significant achievement yet since not completed.

Support Services Objective 11.2.1.0.6: The Support Services Coordinator will participate as a member of the RCC ADA Committee to develop institutional guidelines for serving students with disabilities.
Accomplishment Extent: Objective Met
Committee formed and meetings held this year.
Assessment Tools Used:
Meeting minutes, action items.
This was a significant achievement
Student Services Goal 11.2.1: Student Services will continue to work collaboratively with disability services to share responsibility and resources insuring that students who self- identify as eligible for services under the Americans with Disability Act of 1990 receive equal opportunity to particpate in college programs and activities.
Art Galleries Objective 11.2.1.0.1: The Galleries have a series of exhibits designed to create awareness and understanding of disabilities planned for fall 20-01. The exhibits include community participation, education, ASRCC participation as well as fine art about disabilities. The success of the exhibits will be measure through visitor feedback and attendance.
Accomplishment Extent: Objective Met
The Disability Awareness exhibit occurred in three locations, FireHouse Gallery, Wiseman Gallery, and the Rogue Gallery & Art Center. Attendance per exhibit at FireHouse and Wiseman Gallery were up over other exhibits during 2001. Of the gallery talks held at FireHouse Gallery last year 35% of the attendance was at the Disability talk by Vince Carl. 23% of the attendance at First Friday Art Nights (11 in 2001) was during the disability exhibit. Didactic materials that educated also accompanied the exhibits of fine art on a variety of disabilities. We held three wheel chair events that would not have been as successful without the able assistance of ASRCC and HASL (one of our collaborators in the project). We also had two panel discussions – one on each campus. In all we had 2,271 participants including our students, volunteers and community members involved in our exhibits and events. The collaboration between community and the college was a definite plus. Additional funding came from the Oregon Arts Commission and the RCC Foundation.
Assessment Tools Used:
•Visitor tallies •number of well attended events •collaboration with community and •development of outside resources to accomplish project.
This was a significant achievement

Counseling Objective 11.2.1.0.1: The counseling department will continue to assess the cost-benefit of testing services provided to students with disabilities as well as identify and compare their services to that of other community agencies or practitioners.
Accomplishment Extent: Objective Partially Met
Practitioners in Josephine county have ben identified and testing fees compiled. Testing tracking report has been created reflecting students accessing disabilities testing and demographics for these students represented.
Assessment Tools Used:
Resource guide developed, testing tracking report implemented.
Extent of Accomplishments:
The process will be complete by June 2002, testing is continuing and demographics on students still being collected.

Discovery Programs Objective 11.2.1.0.1: Discovery Programs will continue to use Carl Perkins grant dollars to serve the needs of special populations at RCC. Grant dollars will be used to assist low-income students with financial assistance for childcare, travel, tuition, and book costs.
Accomplishment Extent: Objective Met
Moving On, Bright Futures, and Transiciones students continue to utilize the support service dollars in the Carl Perkins funds. This is a large part of what these grant dollars support in each of the DP programs.

Discovery Programs Objective 11.2.1.0.2: Approximately ninety Discovery Program students will benefit from the introduction to the concept of learning styles and an introduction of the services of the learning center. Instructors for HD80 are responsible for integrating this into their curriculum.
Accomplishment Extent: Objective Met
One hundred Discovery Program students received this lecture.
Assessment Tools Used:
All students in fall, winter and spring terms in Moving On and students in fall winter terms in Bright Futures received lecture and experiential exercises around the concept of learning style preferences and individual identification.
This was a significant achievement
Long-Range Goal 12: The college will improve the quality of its staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
Developmental Studies Goal 12.0.1: Developmental Studies will continue to improve the quality of its staff and faculty by hiring, developing, and ensuring that staff members have the competencies to effectively perform their work.
ABE / GED Objective 12.0.1.0.1: At least 20 ABE staff will participate in the state sponsored basic skills conference in August 2001.
Accomplishment Extent: Objective Met
36 staff participated in the basic skills conference in August 2001.
This was a significant achievement

ABE / GED Objective 12.0.1.0.2: By November 2001, four ABE faculty will participate in state training on the new GED curriculum and assist other faculty to revise their instruction to meet the new curriculum standards.
Accomplishment Extent: Objective Met
23 faculty participated in the GED 2002 workshops.
This was a significant achievement

ABE / GED Objective 12.0.1.0.3: By Spring 2002, the ABE Department will support participation of two clerical staff in state TOPS training to update their knowledge of new system processes.
Accomplishment Extent: Objective Partially Met
Twenty staff participated in calculator workshops in preparation for the GED 2002 tests. Four staff members are currently working on development a technology curriculum correlated with the technology skill descriptors for TOPS.
This was a significant achievement

ABE / GED Objective 12.0.1.0.4: By May 2002 four faculty in the ABE Department will participate in statewide secondary standards project and use that information to update local curriculum to comply with state curriculum standards.
Accomplishment Extent: Objective Met
11 staff members participated in the revision of course outlines for the Adult Secondary Standards.
This was a significant achievement

GED Testing Objective 12.0.1.0.1: During the year, the GED Testing Department will support participation of two clerical staff in state GED exam workshops.
Accomplishment Extent: Objective Met
The State holds an annual meeting for all Test Proctors in the State. They pay for one person from each site to attend. Due to the monumental changes being faced with the GED 2002, RCC send all of our Chief and Alternate Chief Examiners to the yearly meeting.
Assessment Tools Used:
In October 2001, RCC sent seven staff to the annual State workshop on GED testing. Two staff members attended a second training in Beaverton on January 27, 2002.
This was a significant achievement
Instructional Services Goal 12.0.1: The Instructional Division will strengthen its training processes for new faculty.
12.0.1.1: The Instructional Division will pilot a para-professional part-time training program in the areas where there are regular part-time shortages. (Since we are significantly impacting some instructor workloads by increasing class sizes additional resources may be necessary to maintain quality and reasonable workloads. Graders, tutors, CWE students, L&E students, aides, etc., can be used to help fill this need).
Accomplishment Extent: Objective Not Met
The need remains but classroom needs and our inability to fund development times prevented work on this project.
Assessment Tools Used:
An established para-professional training program. This was not accomplished.
Extent of Accomplishments:
Project has not be rescheduled for 2002-2003.
Unexpected Results:
No

12.0.1.2: The Instructional Division will develop an orientation for part-time instructors that will ultimately be produced on video tape.
Accomplishment Extent: Objective Met
CD-Rom for new teacher training developed and trial tested.
Assessment Tools Used:
the existence of the training tool
Extent of Accomplishments:
project will be refined and in place for fall 2002.
Unexpected Results:
No
This was a significant achievement

12.0.1.3: The instructional division will refine the faculty evaluation process by updating the peer evaluation process and the administrative evaluation tool.
Accomplishment Extent: Objective Not Met
The need remains but classroom needs and our inability to fund development times prevented work on this project.
Assessment Tools Used:
An improved faculty evaluation process. This was not accomplished.
Extent of Accomplishments:
Project has been rescheduled for 2002-2003 as part of a response to accrediation needs.
Unexpected Results:
No
12.1: An annual review of the use of professional growth funds will be carried out under the auspices of President’s Council.
Instructional Services Goal 12.1.1: The Instructional Division will review the use of professional growth funds.
12.1.1.1: The Instructional Division will conduct an annual review of the use of professional growth funds carried out under the auspices of President’s Council.
Accomplishment Extent: Objective Not Met
No work was done on this process because all professional development dollars were used to fund additional faculty during the current year..
Assessment Tools Used:
A divisional review of the use of professional development funds.
Extent of Accomplishments:
Project has not been rescheduled for 2002-2003.
Unexpected Results:
No
12.2: At least three new policies, procedures and/or programs will be implemented in 2001-2004 to make RCC a more "family friendly" employer.
Administrative Services Goal 12.2.1: Admin Services will continue to make RCC a more “family friendly” employer.
12.2.1.1: Insurance and Benefit Compensation will be reviewed to ascertain the College, employees and their families are receiving the most value for the dollars spent.
Accomplishment Extent: Objective Met
A new Agent of Record has been hired for Rogue Community College. Administrative Services has worked with the Agent of Record and the Health and Wellness Committee in reviewing employee benefits to ensure that the college is attaining the highest level of benefit for the lowest out-of-pocket expense to employees.
Assessment Tools Used:
More staff are asking questions in regards to their benefits, so we know that staff is being better informed.
Extent of Accomplishments:
N/A
Unexpected Results:
n/a
This was a significant achievement

12.2.1.2: An online application will be developed to allow new and current employees to input/update information regarding demographics, dependent information, building location, etc. Information will be routed electronically to appropriate departments for telephone, email, insurance, keys, position authorization, personnel action, etc.
Accomplishment Extent: Objective Partially Met
In process, committees have met and workflow has been outlined for student contracts, payroll/data collection, leave requests, part-time faculty contracts and personnel action. A tentative timeline has been set for completing parts of the process, i.e., job application processing.
Extent of Accomplishments:
Time constraints and other projects needing attention have put this process on hold temporarily.

12.2.1.3: Work with Insurance and Wellness Committees in development of benefits Web site and online surveys to determine health needs and concerns.
Accomplishment Extent: Objective Met
Worked with Admin. Services and updated the benefits Web site in October with all the new insurance information. Have continued to update the site with bookstore and cafeteria hours, pay days, direct deposit form, etc. Plan to work with the Health and Wellness committee in conducting surveys as necessary.
Assessment Tools Used:
The benefits web site has been updated.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
Human Resources & College Advancement Goal 12.2.1: Human Resources and College Advancement will support the establishment of a "family-friendly" atmosphere at Rogue Community College.
Community Relations Goal 12.2.1.0.1: To work effectively within the department and with colleagues.
12.2.1.0.1.1: The Community Relations Team will provide processes that encourage and facilitate cross-divisional information sharing.
Accomplishment Extent: Objective Met
Community Relations members are serving as liaisons with other college divisions, who provide information about their departments and/or programs. Informally, the department has developed contacts in various departments who share story ideas and information. The CR staff began work on a departmental Website. Also, the CR staff led a cross-divisional steering committee to develop an institutional marketing plan.
Assessment Tools Used:
Information sharing between CR and other departments continues to increase, resulting in wider coverage of various programs and events. To better inform other departments of the CR Department’s work, copies of news releases are sent to contacts college-wide. The marketing plan involved all areas of Rogue Community College. Production and graphics standards established, were presented to President’s Council, have bee posted on the Y Drive (All of RCC) and are being used by college staff. Further, a job-request form was developed to make the production process easier and more efficient.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

12.2.1.0.1.2: The Community Relations Team will continue to work toward further development of team processes.
Accomplishment Extent: Objective Met
Held planning retreat to help build team processes and set goals. Staff worked as a team to develop processes to make work-flow smoother and more efficient. CR team members also worked on strengthening communication within department.
Assessment Tools Used:
Developed inter-office processes; effective communication; more efficient in allocating time and resources for projects. Developed a visual process (white board) to track job status, deadlines, etc.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

12.2.1.0.1.3: The Community Relations Team will continue to strengthen professional development opportunities.
Accomplishment Extent: Objective Met
Ongoing
Assessment Tools Used:
Staff members attended professional conferences; training workshop and subscribed to technical magazines. Won a bronze medallion for RCC-SOU transfer program materials.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement

12.2.1.0.1.4: The Community Relations Team will develop an annual work plan to assist in budgeting time and staff.
Accomplishment Extent: Objective Met
Annual work plan developed to make job-flow more efficient.
Assessment Tools Used:
While not possible to totally avoid overlap of work assignments, annual plan helps spread jobs out more evenly, a necessity as college departments are increasingly turning to Community Relations for information and projects.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
This was a significant achievement
Human Resources Objective 12.2.1.0.1: Develop a college-wide wellness program.
Accomplishment Extent: Objective Met
HR Manager co-chairs Health and Wellness committee; Brown-Bag Lunches program has been instituted as well as a monthly health and wellness newsletter. A Health Risk Analysis program was also conducted for staff in the spring of 2002. Staff wellness-break activities are being planned for the summer of 2002.
Assessment Tools Used:
The variety of health and wellness programs instituted during the year have been well-received by staff. The newsletter has received many compliments for the timely and useful information it provides.

Human Resources Objective 12.2.1.0.2: Provide easy access to employee benefit information via website with appropriate links.
Accomplishment Extent: Objective Partially Met
HR staff refers staff to the employee benefit information website through a link on the RCC website.

Human Resources Objective 12.2.1.0.3: Implement a secure system for employees to manage their personal date (e.g. name, address, telephone number changes).
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
This is an ongoing objective to be done when the automation process is complete. It continues as an important objective in 2002-03 departmental goals.
12.3: College-sponsored training activity will include training on the use of technology in such areas as: communications and collaboration in decision- making; application computer systems to various office procedures; and increased effectiveness and productivity of college management, faculty and staff.
Administrative Services Goal 12.3.1: Admin Services will provide training on the services it provides.
12.3.1.1: Training on RogueNet applications will be conducted on an on-going basis.
Accomplishment Extent: Objective Partially Met
Internet department is planning a workshop for classified in the summer on their “workshop day” on tips and trick, which will include browser settings, keyboard shortcuts, getting around on our Web site, etc. Administrative Service’s Network Specialist held a network question and answer workshop at fall inservice and it was well attended and received good reviews.
Assessment Tools Used:
Inservice workshops were well attended.
Business and Community Learning Services Goal 12.3.2: Improve the quality of its staff and faculty and will foster a safe, humane, and supportive working and learning environment.
12.3.2.1: Continue to offer training activites to staff as available in the areas of technology, office procedures, and increased effectiveness and productivity of college management, faculty, and staff as budgets and schedules permit.
Accomplishment Extent: Objective Partially Met
Staff are encouraged to participate in on-site training. Fifty 25% staff discount waiver have been used through fall term.
Extent of Accomplishments:
Efforts are continuing.
Developmental Studies Goal 12.3.1: Developmental Studies will continue to improve the quality of its staff by sponsoring, facilitating, and participating in institutional training activities to insure that staff members have the competencies to effectively perform their work.
ABE / GED Objective 12.3.1.0.1: The ABE Department managers will use the knowledge gained from the ABE 2000-01 EL Civics and Instructional Leadership pilots to design faculty training on curriculum revision and the instructional use of distributed learning.

ABE / GED Objective 12.3.1.0.2: The Developmental Education and ABE departments will facilitate the participation of at least six faculty in the Teaching and Learning Center retreats during the 2001-02 year.

ABE / GED Objective 12.3.1.0.3: By Winter 2002 the ABE Department will implement an online or computer disc orientation program for ABE faculty.
Accomplishment Extent: Objective Partially Met
On online or computer disk orientation has not been implements. The Jackson County Director is working with a part-time faculty concerns task force to address such issues. A pilot online website is being reviewed by committee members and others.
Assessment Tools Used:
Availability of an online or computer disk orientation.

ABE / GED Objective 12.3.1.0.4: By Spring 2002 the ABE Department will sponsor two Inservice days with a total of 80 staff participating to develop and/or expand knowledge and skills in curriculum development and the instructional use of technology.

ABE / GED Objective 12.3.1.0.5: By June 2002, 60% of Developmental Studies faculty will have participated in the RCC new faculty orientation program or other college-sponsored training activities.

Developmental Education Objective 12.3.1.0.1: The Developmental Education and ABE departments will facilitate the participation of at least six faculty in the Teaching and Learning Center retreats during the 2001-02 year.

Developmental Education Objective 12.3.1.0.2: By June 2002, 60% of Developmental Studies faculty will have participated in the RCC new faculty orientation program or other college-sponsored training activities.

Developmental Education Objective 12.3.1.0.3: By Spring 2002 the Developmental Education Department will implement DE tutor training modules/workshops.
Accomplishment Extent: Objective Met
We begain trainings in the Fall, implementing the five tutor training modules developed during the previous year. RCC was certified by the college Reading and Learning Association in early April. That paved the way for us to certify our tutors upon completion of the training modules. Training will be an on-ging activity for our division.
Assessment Tools Used:
Three training were held during the year with ten tutors receiving certification in April, 2002.
This was a significant achievement
Human Resources & College Advancement Goal 12.3.1: Through the effective fulfillment of its responsibilities, the Division will play a lead role in strengthening and developing the quality of college staff and faculty.
Human Resources Goal 12.3.1.0.1: Human Resources will increase effectiveness and productivity of college management, faculty, and staff by appropriate application of technology.
12.3.1.0.1.1: Consolidate access to include Human Resources forms and procedures.
Accomplishment Extent: Objective Partially Met
HR department has met with Computer Services to provide information needed to develop online forms.

12.3.1.0.1.2: Establish a Human Resources kiosk in Jackson County.
Accomplishment Extent: Objective Not Met
Extent of Accomplishments:
The move of the physical location for the ERC necessitated the postponement of this objective. It is expected that this objective will be met upon the reopening of the ERC, by June 30, 2002.
This was a significant achievement

12.3.1.0.1.3: Continue to contribute to the Staff Development and College Events committee.
Accomplishment Extent: Objective Met
HR Manager is co-chair of this committee. Entire HR staff also actively participates as members of the committee and are responsible for inservice, staff picnic, holiday party, and ongoing staff development training.
This was a significant achievement

12.3.1.0.1.4: Establish a regular schedule for new employee orientation and utilize technology for its dissemination.
Accomplishment Extent: Objective Partially Met
A regular schedule has been established for new employee orientations. HR Manager is working with Media to develop a new employee orientation CD.

12.3.1.0.1.5: Continue to develop screening committee orientation and training.
Accomplishment Extent: Objective Met
HR department has expanded screening committee orientation to include health and safety issues, and Help Desk information. Health insurance benefit overview has been expanded. See objective 12.3.4 - #76 above.
This was a significant achievement

12.3.1.0.1.6: Provide training in safety, human rights, and sexual harassment issues through the use of technology.
Accomplishment Extent: Objective Partially Met
The new Employee Orientation contains the basic information for all employees when they begin their employment at RCC. The Staff Development Committee regularly schedules training opportunities either during the year or at one of the two all-staff Inservices.

12.3.1.0.1.7: Complete the management handbook and provide online access.
Accomplishment Extent: Objective Met
Management handbook has been completed and submitted to Board for approval. When approved, it will be placed online and will be reviewed at new management employee orientations.
This was a significant achievement

12.3.1.0.1.8: Compile a library of training videos (e.g. classified evaluation training, writing measurable goals, screening committee guidelines, health insurance, human rights, sexual harassment).
Accomplishment Extent: Objective Met
Training videos have been compiled and are in HR department.

12.3.1.0.1.9: Provide information electronically to appropriate staff regarding: new employees; resignations; transfers; promotions.
Accomplishment Extent: Objective Partially Met
Instructional Services Goal 12.3.1: The Instructional Division will offer appropriate training activities on the use of technology.
12.3.1.1: Assuming receipt of the Title III Grant, the Instructional Division through its Instructional Media Department and the Teaching and Learning Center will sponsor two (2) training workshops during the year 2001-2002 on the use of technology to increase educational delivery.
Accomplishment Extent: Objective Met
A series of WEB-CT training courses offered to faculty during 2001-2002.
Assessment Tools Used:
Courses offered.
Unexpected Results:
No
This was a significant achievement
Student Services Goal 12.3.1: To improve the effectiveness and productivity of the division, Student Services will sponsor, facilitate and particpate in various staff and student training workshops.
Administration Objective 12.3.1.0.1: Student Services Administration will sponsor more diversity training for faculty and staff, utilizing the Welcoming Diversity Workshop from Southern Oregon University.
Accomplishment Extent: Objective Not Met
The Cultural Diversity Task Force believed that the Welcoming Diversity Workshop from Southern Oregon University was not a particularly effective process to be used. We will be developing different planning for next year.
Assessment Tools Used:
None

Administration Objective 12.3.1.0.2: Student Services Administration will sponsor inter-divisional discussions related to grievances, incident reports, etc. with the purpose of developing appropriate on-line data management systems from which staff can develop a systematic approach to student issues.
Accomplishment Extent: Objective Met
In cooperation with the Instructional Services Division, a grievance workshop will be presented at the Spring inservice to train staff/faculty on appropriate documentation and process for a student grievance.
Assessment Tools Used:
It will be measured by attendance at the workshop which will happen on May 10.
This was a significant achievement

Administration Objective 12.3.1.0.3: As an ongoing commitment to students and the community, identify staff as bilingual and/or bicultural resources.
Accomplishment Extent: Objective Met
There is an international staff directory available. The directory is organized into sections of staff interests and experiences, geographic areas which staff have expressed an interest, a list of languages in which some staff members feel some degree of competence, a list of translators and Spanish interpreters.

Administration Objective 12.3.1.0.4: After assessing the division’s technology needs, Student Services Administration will engage Student Services staff in two workshops with the goal of enrichment and development of technology skills.
Accomplishment Extent: Objective Met
Continued on-going advisor training and workshops are proved through the Counseling Department. An Oregon Labor Market Information Systems (OLMIS) training was attended by staff members.
Assessment Tools Used:
Program Reviews were given by the Employment Services Division along with an overview of their technology programs. Two OLMIS trainings were attended by four staff members.
This was a significant achievement

Enrollment Services Objective 12.3.1.0.1: Enrollment Services will coordinate with the Human Development Department to provide workshop trainings for staff on defusing potentially frustrating situations with students and active listening. Enrollment Services will continue scheduled workshops with the Teaching and Learning Center staff and Special Services staff on identifying learning styles and learning disabilities to aid in their roles as trainers on enrollment technology.
Accomplishment Extent: Objective Met
Human Development faculty will put on a workshop for all staff at In-service, Enrollment staff will attend.
Assessment Tools Used:
Workshop is scheduled for In-service on May 10
Unexpected Results:
None.

Financial Aid Objective 12.3.1.0.1: Financial Aid will offer a workshop for Student Services staff to further their understanding of regulatory requirements, eligibility, and the award process.
Accomplishment Extent: Objective Not Met
: Financial aid staff was not able to dedicate the time needed to reach this goal due to implementing two new systems/software within this academic year.
Assessment Tools Used:
N/A
Extent of Accomplishments:
New systems will have been in place & familiar by 2002-03. Timeline not available, but goal to be reviewed for new year.
Unexpected Results:
N/A

Financial Aid Objective 12.3.1.0.2: Financial Aid Department staff will participate in at least one work-related training session in 2001-2002, suing college resources, in areas such as technical writing and/or computer program usage. In addition, each classified staff will have the opportunity to attend one financial aid conferences sponsored by a professional association during the academic year, in order to maintain the current level of expertise in regard to the changing federal regulations and technology use
Accomplishment Extent: Objective Partially Met
Financial aid staff all participated in a writing lab taught by RCC writing instructor. Most of staff were able to participate in at least one financial aid conference sponsored by a professional association during the academic year. (WASFAA, NASFAA, Dept. of Education conferences, and trainings by OSAC, ELM, and EdFund.
Assessment Tools Used:
Assessment was made based on documentation of attending conferences and scheduling our own work related training session for a writing lab.
Extent of Accomplishments:
Hopefully, next year all staff will be able to participate.

Student Life Objective 12.3.1.0.1: Student leaders will attend workshops that improve their ability to work within our division and as mentors to other students. This will be measured by student participation in these activities.
Accomplishment Extent: Objective Met
Not only were these conferences attended but students came back with new ideas and generated new clubs, new activities or new information was disseminated to students via events, Byline and Log.
Assessment Tools Used:
Student government and club leaders attended the Northwest Leadership Conference in November and the Oregon Community College Student Association winter workshop in January. 10 students attended the Oregon Diversity Institute in November. RCC students attended the Oregon Students of Color Conference in the fall. Club Latino members attended the Caesar Chavez Conference in March.
12.4: Supervisors will annually review and update professional development plans for both full-time employees and those part-time employees at 35% or greater.
Administrative Services Goal 12.4.1: Admin Services will work with staff members to help achieve the goals they have set related to their position with the College.
12.4.1.1: Admin Services will work with staff members to help achieve the goals they have set related to their position with the College.
Accomplishment Extent: Objective Met
Administrative Services Managers have assisted staff members in setting Individual goals and evaluating them as necessary. Many staff members are continuing their education through RCC credit classes, community ed classes, workshops, and seminars. Staff members are encouraged to enroll in classes to improve their job skills. Courses in safety and good job practices are given to Facility Dept staff every two weeks. Shift schedules are adjusted to provide the needed time for class attendance, when requested.
Assessment Tools Used:
staff have been taking classes and attending seminars to further their education.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
Business and Community Learning Services Goal 12.4.2: Improve the quality of its staff and faculty and will foster a safe, humane, and supportive working and learning environment.
12.4.2.1: Review and update professional development plans for full-time employees and those part-time employees at 35% or greater.
Accomplishment Extent: Objective Partially Met
Consistent with individual professional developmetn plans, identify appropriate training or growth opportunities for at least 50% of staff members seeking job-related skill improvement each year as budgets and schedules permit. As of January, two TSC I staff members were promoted to TSC II. Staff is reviewed annually and training and growth opportunities discussed at those times.
Extent of Accomplishments:
Efforts are continuing.
12.5: The college will maintain and strengthen the collaborative collective- bargaining processes through communications at regularly scheduled meetings.