Long-Range Goal 1: The college will expand instruction and service to meet the needs of the entire district.
1.1: By the year 2004-05, the college will have an enrollment of approximately 5100 FTE, reflecting a projected 2% annual growth, serving an unduplicated head count of 20,400.
1.2: The growth in services and instructional delivery will accommodate an additional 100 FTE, serving an additional unduplicated headcount of 400, in the year 2001-02.
Administrative Services Goal 1.2.1: Administrative Services will provide needed infrastructure support to assist in growth.
1.2.1.1: Administrative Services will provide additional on-line services to provide easier access for students and staff to College services.
Accomplishment Extent: Objective Partially Met
This year the IT Department has brought online the following services: Student employment application processing for jobs on campus and in the community as well as the ability for businesses to post jobs on our web site Programmed Course Request within Student Resources. This allows instruction to capture demographics on students to follow-up on requests when a new class is added. Worked with Counseling Department and Community Relations to develop a Student Life Activity calendar to post student and community activities. Both departments will be able to post events directly to the web site. Developed a high school outreach site for potential students. The site includes information regarding, GED, HS credit makeup, free tuition award, 2+2, etc. Transfer student web site. FERPA online test. Strategic Planning process upgrade. RCC Foundation E-commerce site OWL SOSGAP
Assessment Tools Used:
The calendar is being used daily to post student and community information. Measurement would be in terms of better attendance at college-wide events. The 2+2 web site activity is measured in the increased number of students applying for college credit which promotes the need to download demographics from the H.S.'s and provide an easier method for enrolling students. Student employment is measured by the hits on the site, they are at the top of the list with regard to hit on any one RCC web site.
Extent of Accomplishments:
The online Course Request is finished but needs to be linked to the web site and the data needs to go to the appropriate person or persons. This is something we need to work with instructional on.
Unexpected Results:
Some online processess are more of an efficient way of doing business but have no real impact such as the RCC Foundation E-commerce site. It just isn't being used. The SOSGAP information is another process that we were asked to do but the information is not being looked at. The FERPA quiz was used at the last inservice.
This was a significant achievement
Long-Range Goal 2: The college will pursue additional sources of funding.
Administrative Services Goal 2.0.1: Administrative Services will provide needed infrastructure support to assist in the pursuit and tracking of additional funding.
2.0.1.1: The current account structure will be expanded to better track various funding sources such as intra-college, grants and self-support.
Accomplishment Extent: Objective Met
Account structure expansion completed.
Assessment Tools Used:
1. Account structure was created which allows more funds, departments, and object codes. 2. Systems were updated for new numbers. 3. Email was sent to all of RCC regarding the change.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement
2.1: The amount of funding coming from non-traditional sources such as grants, private sources and collaborative efforts, will increase over 1999-00’s baseline by 10% in 2001-02.
2.2: The college will develop a strategy for a successful bond levy for 2002-05.
Administrative Services Goal 2.2.1: Administrative Services will provide needed infrastructure to support the College’s bond effort.
2.2.1.1: Admin Services will research and work with Bond Counsel to ascertain appropriate procedures are followed in the pursuit of the bond effort.
Accomplishment Extent: Objective Met
Administrative Services and Business Services have been working on bond effort.
Assessment Tools Used:
n/a
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement
2.3: The college will involve the RCC Board, students and college leadership committees in development of a legislative strategy for the 2003 session for enhanced funding of Rogue Community College.
2.4: Through a collaborative effort among the RCC Foundation, volunteers, college faculty, staff and students, a community-wide capital campaign will be carried out throughout the district in 2001-04.
Administrative Services Goal 2.4.1: Admin Services will provide support for a community-wide capital campaign.
2.4.1.1: An easier-to-use and understand foundation accounting process will be implemented.
Accomplishment Extent: Objective Not Met
Software has been reviewed, priced, and chosen. We do not have the budget to purchase the program.
Assessment Tools Used:
1. Review Software 2. Rated software 3. Priced Software 4. Selected program 5. Purchased Program 6. Implemented Program The objective was not met because we were unable to purchase and implement the program.
Extent of Accomplishments:
We will not pursue this objective until budget is available.
Unexpected Results:
There are no available funds for this objective and to meet the objective we will need to purchase a new program.

2.4.1.2: The College’s Web site will provide information relating to the campaign effort.
Accomplishment Extent: Objective Met
Will work with Foundation in posting information when it becomes available. Nothing posted as of yet.
Assessment Tools Used:
The RCC web site had a link on the home page to the RCC Levy web site. Web reports show how many people came to the college web site and then linked to the Bond Levy site.
Long-Range Goal 3: The college will develop and maintain appropriate facilities throughout the district.
Administrative Services Goal 3.0.1: Administrative Services will assist with the development of and maintenance of appropriate facilities.
3.0.1.1: Information will be gathered regarding current and potential facilities.
Accomplishment Extent: Objective Met
The collection of data from all sites for existing equipment and structures has begun. It is currently being entered into a computerized program to ensure the timely scheduling of maintenance tasks and repairs. Three Facilities committees were formed to review facilities in Josephine and Jackson County. Information has been gathered and consolidated into one report.
Assessment Tools Used:
The end product is being used as an information baseline for master planning with the Architects.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement

3.0.1.2: A master facility plan for both counties will be developed.
Accomplishment Extent: Objective Met
The first phase of master plan has been developed. The next phase is to contract with an Architect of Record to help finish the master planning of RCC
Assessment Tools Used:
The RFP was completed and an Architecht of Record has been selected.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement

3.0.1.3: Facility planning for both districts will be integrated.
Accomplishment Extent: Objective Partially Met
The integration of the planning of both districts has begun. Refer to 3.0.1.1
Assessment Tools Used:
The end product (a Master Plan that works) will be the tools to assess the extent to which we have achieved this objective.
Extent of Accomplishments:
This is an ongoing process.
Unexpected Results:
n/a
This was a significant achievement
3.1: RCC will continue to develop RVC as a major urban campus in downtown Medford, with a library expansion effort implemented jointly with Jackson County by the end of the year 2002.
Administrative Services Goal 3.1.1: Collaborative efforts will be continued with the library to develop master plan as relates to RCC.
3.1.1.1: The Web site will post photographs of the new library at various development stages as information for staff, students, and the community.
Accomplishment Extent: Objective Partially Met
A contract has been entered into between the Jackson County Library and RCC. RCC will occupy 12,000 square feet of the future library facility in Medford. Building of the Jackson County Library facility has not yet began. The RCC website will provide up-to-date photos as the building begins.
Extent of Accomplishments:
We have taken the photos but have not posted them yet. The project has just gotten started so more photos will be taken as things progress.
3.2: Facilities in Josephine County will be enhanced. A master planning effort for facilities in Josephine County, including a high-quality downtown facility and improvements to the Redwood Campus will be initiated by Spring 2002.
3.3: A third campus will be developed by 2004-2005, offering an emphasis on technical programs, full service to students, and extensive support to business and workforce development including sufficient facilities to accommodate 1000 FTE.
Long-Range Goal 4: Beyond campus-based programs, the college will expand learning services to meet a variety of expressed needs to help build, strengthen, enrich, and diversify the communities of the district.
4.1: The college will provide or seek means to expand business development support services in both counties.
4.2: The college will collaboratively support planning and development of services to implement the Workforce Investment Act regionally and statewide.
4.3: The college will provide or seek means to expand workforce-training services throughout the district.
4.4: The college will maintain and expand community-learning centers providing opportunities for basic skills and other learning services throughout the district at strategic locations.
Long-Range Goal 5: A distinctive program base will be defined and developed at each college campus.
5.1: The college will begin implementation of a distinct program location strategy, in fall 2001, to strengthen vocational training and program identities at the Redwood Campus, Riverside Campus and the third campus to be developed in Jackson County.
Long-Range Goal 6: The college will maintain quality programs, services and affordable access.
Administrative Services Goal 6.0.1: Admin Services will assist with making sure the College is utilizing its resources to the best extent possible in order to keep costs down.
6.0.1.1: Admin Services will look at fixed costs to evaluate different alternatives in regards to facility usage, utility costs, copiers, telephones and employee benefit costs.
Accomplishment Extent: Objective Not Met
The facilities department in conjunction with Pacific Power and Control Contractors will be conducting a study to identify areas for energy conservation, utility management and control system modernization. Tax credit and energy conservation incentives will be researched to implement any identified areas for cost reductions. Fixed costs have been compiled. Budget Oversight Committee and other subcommittees have been working on alternatives to help save cost.
Assessment Tools Used:
The tools to measure this objective will be actual budget savings because of actions taken.
Extent of Accomplishments:
Continue to review each area to see possible budget savings that can be accomplished.
Unexpected Results:
n/a
6.1: The college will manage processes necessary to achieve increased effectiveness of service delivery while maintaining or improving efficiency and cost savings. President’s Council will select two to six critical processes annually and implement appropriate improvement efforts with progress reports to PC at designated intervals.
6.2: Rogue will maintain interdivisional planning efforts to improve student satisfaction rating regarding access to information about RCC to achieve a 4% improvement between the Riverside and Redwood campuses by winter of 2001, and parity by winter 2002.
Administrative Services Goal 6.2.1: Admin Services will support efforts to improve student access.
6.2.1.1: Admin Services will support efforts to improve student access by providing additional on-line services.
Accomplishment Extent: Objective Partially Met
An online services usability study is in process and will be used to test spring term students.
Extent of Accomplishments:
The test is finished, the coupons are printed but the survey has not been completed yet. Hopefully, summer term or fall.
Unexpected Results:
My student worker was out quite a bit spring term and I had given her this project to do and time constraints kept me from picking it up.
6.3: The college will implement a review of issues identified in the Student Satisfaction Survey related to the RCC Riverside Campus with a report to President’s Council by fall 2001.
Administrative Services Goal 6.3.1: Administrative Services will review and respond timely to suggestions regarding Administrative Service functions from the student satisfaction survey.
6.3.1.1: Admin Services will follow-up within 1 month after the survey is received with either action or response as appropriate.
Accomplishment Extent: Objective Met
Administrative Services has successfully met this goal in responding to the Student Satisfaction Survey in the areas specific to our division.
Assessment Tools Used:
Administrative Services responded to the Student Satisfaction Survey timely.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
6.4: The result of the 2000-01 institutional self-study will be a favorable and successful accreditation outcome in fall 2001.
Long-Range Goal 7: The college will increase its efforts to recognize and serve a more diverse community.
7.1: Baseline data, such as regional demographics, current staffing levels and service will be developed.
Administrative Services Goal 7.1.1: Admin Services will collaborate with other divisions.
7.1.1.1: Admin Services will collaborate with other divisions in regards to the development of a system for data collection.
Accomplishment Extent: Objective Partially Met
This objective was determined to be rather vague so it requires some clarification so the Administrative Services staff will be able to answer it fully. In the meantime, the process of automating HR has begun, and workflow has been documented for: Leave requests; personnel action; student contracts; part-time faculty contracts; and, job application processing.
Assessment Tools Used:
There are 13 plus areas to incorporate in developing the online HR system. Measurement would be the development of each piece toward the whole.
Extent of Accomplishments:
The first part of the online HR process has started. Committees have met and outlined the various processes. The IT department is currently developing the application for employment screening and hiring. Each piece of the process will be added based on priority.
Unexpected Results:
Other online applications have needed to be developed and/or upgraded which has put the HR application development on hold temporarily.
This was a significant achievement
7.2: The college will assign appropriate staff support to the development of the multi-cultural community at RCC.
Administrative Services Goal 7.2.1: Admin Services will support the development of the multi-cultural community at RCC.
7.2.1.1: Admin Services will develop an alternate web site that is written in Spanish.
Accomplishment Extent: Objective Partially Met
This has not yet begun. The plan is to convert the text only version of the Web site through a translator and then have our Spanish-speaking faculty review the details.
Extent of Accomplishments:
I have met with the Spanish Department faculty and started a process for a web site. The site has been outlined and web development has started.
Unexpected Results:
Time constraints have caused this to be on hold for the time until faculty gather additional information to finish the site.
7.3: The college will increase the number of multi-cultural students recruited and retained to more adequately reflect the needs of our region.
Long-Range Goal 8: The college will develop and maintain strong collaborative partnerships within our internal and external communities.
8.1: The college will encourage collaborative ventures and will annually compile a public report on such efforts.
8.2: An inter-divisional task force will pilot a regional Joint Certificate of Advance Mastery (CAM) project with all interested school districts with a progress report to RCC Board.
8.3: The college will expand/increase collaborative new training and other ventures across departments/divisions to the community at large.
Administrative Services Goal 8.3.1: Admin Services will collaborate with other departments/divisions to benefit the College as a whole.
8.3.1.1: Business Services and Enrollment Services will explore the possibility of establishing a “One-Stop” capability for students in the areas of Registration and Cashiering.
Accomplishment Extent: Objective Partially Met
Business Services and Enrollment Services have determined the need to establish a “one-stop” registration and cashiering location.
Assessment Tools Used:
1. It has been determined that there will be advantages to being co-located 2. It was determined which areas should be together
Extent of Accomplishments:
1. We will determine where and how these two functions could co-locate. 2. We will need to find the budget to complete this.
Unexpected Results:
n/a
This was a significant achievement

8.3.1.2: Auxiliary Services will collaborate with Instructional and Student Services divisions to further pursue the possibilities towards developing Child Care opportunities in both Josephine and Jackson counties.
Accomplishment Extent: Objective Not Met
This is still in the planning process. No action has been taken as of yet for Jackson County, due to budget constraints. The YMCA will assume the operation of the child care center on the Redwood Campus in Josephine County in the Fall of 2002.
Assessment Tools Used:
n/a
Extent of Accomplishments:
We will continue to pursue partnerships & facility opportunities for Jackson County.
Unexpected Results:
n/a

8.3.1.3: All Admin Services departments are looking at ways to cross train and assist in staff development with goal of enhancing abilities to perform multi-function tasks. For example, the Communications position will serve as back up to the Network Administrator.
Accomplishment Extent: Objective Met
Purchasing has been cross-trained to cashier. Computer Programmer aid has been cross-trained for backup to the mailroom department and cashier. Shipping/Receiving clerk has been cross-trained for scanning documents for Business Services. A Programmer has been cross-trained to back-up the Division’s Network Specialist.
Assessment Tools Used:
Unexpected absenses have been quickly backfilled due to the cross-training that has taken place.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
This was a significant achievement

8.3.1.4: Admin Services will work with Human Resources to develop a collaborative method of a more streamlined delivery of employee benefits and worker comp processing.
Accomplishment Extent: Objective Not Met
Administrative Services and Human Resources are working together on automating the HR/Payroll process.
Extent of Accomplishments:
The HR automation work groups have met and have worked through a process for each area as a start. Development of the employment screening and hiring process has started. The timeline for the entire project would be 2003.
Unexpected Results:
Time constraints because of upgrades or the development of other online applications has caused this project to be put on hold as well as limited resources to hire additional programmers
This was a significant achievement
Long-Range Goal 9: The college will strengthen its communication and participatory decision-making processes.
9.1: Deliberative bodies such as President’s Council, Executive Team, and/or Divisional Councils will develop three new mechanisms for college-wide communications in 2001-02.
Administrative Services Goal 9.1.1: Admin Services will continue to use the Budget Oversight Committee or related appropriate disappearing task forces as a feedback mechanism to Administrative Services processes.
Administrative Services Goal 9.1.2: Admin Services will continue to work with the president’s office in posting minutes of various meetings as well as keeping the president’s Web site updated with the latest legislative information.
9.2: President’s Council will annually review the effectiveness and appropriate role of the various college committees.
Long-Range Goal 10: The college will increase efforts to enrich student life, the learning environment, and foster individual responsibility and mutual respect.
Administrative Services Goal 10.0.1: Admin Services will increase efforts to enrich student lives.
10.0.1.1: A Spanish web site will be developed.
Accomplishment Extent: Objective Not Met
This has not yet been accomplished. It will be transferring the text only version to Spanish.
Extent of Accomplishments:
Using a translator is not the best way to translate English to Spanish without someone knowledgable of Spanish to review the translation. The foreign language faculty workloads are such that I have not pursued having this translated.

10.0.1.2: A “one-stop” function for Cashiering and Registration activities will be explored.
Accomplishment Extent: Objective Met
Meetings have taken place. Business Services and Enrollment Services determined that establishing a “one-stop” registration and cashiering function where the same staff member both cashiered and registered students would not work. However the idea of having the cashiering and registration functions housed in the same general location was determined to be necessary.
Assessment Tools Used:
It was determined that it would not work for the same staff member to both cashier and register a students due to work load, responsibilities, busy times, and internal control issues. However, it does make sense for the two functions to be located in the same building for the convenience of the student.
Extent of Accomplishments:
n/a
Unexpected Results:
Yes, it was determined that it would not make sense to create cashiering/registration clerks.
This was a significant achievement

10.0.1.3: Additional Childcare availability for Josephine and Jackson counties will be explored.
Accomplishment Extent: Objective Not Met
Administrative Services is still exploring the possibilities for Childcare, but have not been able to implement anything for Jackson County yet due to budget constraints. The YMCA will assume the operation of the child care center on the Redwood Campus in Josephine County in the Fall of 2002.
Assessment Tools Used:
n/a
Extent of Accomplishments:
For Jackson county we will continue to pursue partnerships and facility opportunities.
Unexpected Results:
n/a

10.0.1.4: Additional on-line services will be provided.
Accomplishment Extent: Objective Met
In addition to assessment of Administrative Services Goal 1.2.1.1, the IT department has transformed the catalog into a pdf format on CD for Counseling and Community Relations.
Assessment Tools Used:
The catalog is online with a link on the home page. Feedback has indicated the search for relevant information is easier to be located.
This was a significant achievement
10.1: A thorough Student Life Development Plan, developed in 2000-01, will be implemented as appropriate beginning in fall of 2001. The plan will include program development, cultural activities, representation, budget, staffing, and campus safety for a two-county college operation. The plan will be reviewed annually and measured against the student satisfaction survey results.
10.2: The current student rights and responsibilities statement will be more widely incorporated into all college processes and will be reviewed annually and updated as needed.
10.3: Appropriate campus committees and council will be encouraged to seek student input or representation and establish a baseline for future use.
10.4: Student-administrative focus groups will meet quarterly to encourage student, staff, management, and faculty collaboration.
10.5: Additional measurements of student involvement and satisfaction will be developed to complement the student satisfaction survey as measurement tools.
Administrative Services Goal 10.5.1: Admin Services will conduct surveys with students and staff to determine satisfaction with services provided by Administrative Services.
10.5.1.1: Admin Services will conduct a survey to staff to determine satisfaction with services provided by Administrative Services as a whole.
Accomplishment Extent: Objective Partially Met
Administrative Services is in the preliminary stages of creating a staff survey in regards to the services provided by our division.
Assessment Tools Used:
The survey has not yet been completed.
Extent of Accomplishments:
The Administrative Services Management team has begun the process for creating the survey. The goal is to complete the survey and send it to staff by October 2002.
Unexpected Results:
The bond levy and other activities have delayed our ability to survey staff as soon as we would have liked.

10.5.1.2: Business Services will review finance policies with students to determine alternatives.
Accomplishment Extent: Objective Not Met
No survey has been done as of yet, this goal will be carried over to next year.
Long-Range Goal 11: The college will increase efforts in alternative access and learning opportunities.
11.1: The college will increase alternative delivery of services and courses at a growth rate of 10% per year, if warranted by market demand, for the period 2002- 2005 measured against 1999-2000 baselines.
Administrative Services Goal 11.1.1: Admin Services will provide the necessary infrastructure within available resources for Internet based classes.
11.2: The college will determine the needs of, and increase opportunities for, those with learning disabilities and other special needs.
Administrative Services Goal 11.2.1: Admin Services will increase opportunities for those with Learning disabilities and other special needs.
11.2.1.1: The RCC Web site will be ADA compliant.
Accomplishment Extent: Objective Met
The text only version of the web site is within compliance. A link for text only has been put at the top of the home page so that a reader can access the ADA link immediately instead of having to read through the entire home page.
Assessment Tools Used:
In the ADA class I am currently taking, it has made me aware that our method of compliance is usable. In using an online reader, I discovered that there are different levels of accessibility. I am incorporating tighter guidelines with regard to site development so eventually our entire site will be accessible.

11.2.1.2: Facilities will be continually assessed for opportunities to provide better accessibility and barrier removal.
Accomplishment Extent: Objective Met
Facilities are continually assessed for opportunities to provide better accessibility and barrier removal.
Assessment Tools Used:
Student Satisfaction Survey comments about barriers and potential barriers.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
Long-Range Goal 12: The college will improve the quality of its staff and faculty as well as foster a safe, humane, and supportive working and learning environment.
12.1: An annual review of the use of professional growth funds will be carried out under the auspices of President’s Council.
12.2: At least three new policies, procedures and/or programs will be implemented in 2001-2004 to make RCC a more "family friendly" employer.
Administrative Services Goal 12.2.1: Admin Services will continue to make RCC a more “family friendly” employer.
12.2.1.1: Insurance and Benefit Compensation will be reviewed to ascertain the College, employees and their families are receiving the most value for the dollars spent.
Accomplishment Extent: Objective Met
A new Agent of Record has been hired for Rogue Community College. Administrative Services has worked with the Agent of Record and the Health and Wellness Committee in reviewing employee benefits to ensure that the college is attaining the highest level of benefit for the lowest out-of-pocket expense to employees.
Assessment Tools Used:
More staff are asking questions in regards to their benefits, so we know that staff is being better informed.
Extent of Accomplishments:
N/A
Unexpected Results:
n/a
This was a significant achievement

12.2.1.2: An online application will be developed to allow new and current employees to input/update information regarding demographics, dependent information, building location, etc. Information will be routed electronically to appropriate departments for telephone, email, insurance, keys, position authorization, personnel action, etc.
Accomplishment Extent: Objective Partially Met
In process, committees have met and workflow has been outlined for student contracts, payroll/data collection, leave requests, part-time faculty contracts and personnel action. A tentative timeline has been set for completing parts of the process, i.e., job application processing.
Extent of Accomplishments:
Time constraints and other projects needing attention have put this process on hold temporarily.

12.2.1.3: Work with Insurance and Wellness Committees in development of benefits Web site and online surveys to determine health needs and concerns.
Accomplishment Extent: Objective Met
Worked with Admin. Services and updated the benefits Web site in October with all the new insurance information. Have continued to update the site with bookstore and cafeteria hours, pay days, direct deposit form, etc. Plan to work with the Health and Wellness committee in conducting surveys as necessary.
Assessment Tools Used:
The benefits web site has been updated.
Extent of Accomplishments:
N/A
Unexpected Results:
N/A
12.3: College-sponsored training activity will include training on the use of technology in such areas as: communications and collaboration in decision- making; application computer systems to various office procedures; and increased effectiveness and productivity of college management, faculty and staff.
Administrative Services Goal 12.3.1: Admin Services will provide training on the services it provides.
12.3.1.1: Training on RogueNet applications will be conducted on an on-going basis.
Accomplishment Extent: Objective Partially Met
Internet department is planning a workshop for classified in the summer on their “workshop day” on tips and trick, which will include browser settings, keyboard shortcuts, getting around on our Web site, etc. Administrative Service’s Network Specialist held a network question and answer workshop at fall inservice and it was well attended and received good reviews.
Assessment Tools Used:
Inservice workshops were well attended.
12.4: Supervisors will annually review and update professional development plans for both full-time employees and those part-time employees at 35% or greater.
Administrative Services Goal 12.4.1: Admin Services will work with staff members to help achieve the goals they have set related to their position with the College.
12.4.1.1: Admin Services will work with staff members to help achieve the goals they have set related to their position with the College.
Accomplishment Extent: Objective Met
Administrative Services Managers have assisted staff members in setting Individual goals and evaluating them as necessary. Many staff members are continuing their education through RCC credit classes, community ed classes, workshops, and seminars. Staff members are encouraged to enroll in classes to improve their job skills. Courses in safety and good job practices are given to Facility Dept staff every two weeks. Shift schedules are adjusted to provide the needed time for class attendance, when requested.
Assessment Tools Used:
staff have been taking classes and attending seminars to further their education.
Extent of Accomplishments:
n/a
Unexpected Results:
n/a
12.5: The college will maintain and strengthen the collaborative collective- bargaining processes through communications at regularly scheduled meetings.