Divisional Strategic Initiatives 2000-01

Division: Student Services

Activity: Administration

Goals
1.  Provide research and analysis services from project design through report 
and presentation to selected departmental groups within Student Services.
2.  Consolidate information to students in a readily accessible, widely 
distributed format (#10).

3.  Develop divisional collaborations with SOU and OIT counterparts (#7).

4.  Establish a collaborative, collegial working environment under new 
divisional leadership.
Objectives
1. Identify three areas within Student Services by December 2000 to provide 
research and analysis services from the student tracking specialist.  Measure 
effectiveness through Student Services Council input.
2. Revise, print, and distribute a student handbook by Winter 2001.

3.  Continue to collaborate with SOU and OIT to develop joint procedures that 
will assist students in transferring to those schools.

4. Strengthen interdepartmental communication and understanding through 
divisional retreats, workshops, and two-county meetings by establishing an 
extended Student Services Council with membership from all divisions meeting 
once a quarter.

Activity: Community Services

Goals
The Galleries will

• increase the effectiveness of our exhibits and operations as a means to 
enrich the learning environment for students, staff and our communities. (RCC 
#10)

• increase collaborative efforts across campus and in our communities to 
further opportunities for holistic student development and cultural enrichment. 
(SS #4)
Objectives
• Guest book feedback will be reviewed for suggestions and content.  Those 
suggestions will be implemented as appropriate.

Do another viewer survey through the medium of our gallery exhibit 
announcements.  Analyze and utilize the information.

Respond to community requests for educational exhibits.

Develop a disabilities exhibit (September/October, 2001) and wheel chair games 
which integrate the arts with our campus and communities increasing awareness 
of the disabled community.

Present an exhibit of Domestic Abuse (October 2001)

Celebrate Northwest Women, a juried exhibit of the work of women will be 
exhibited in March 2001.




Activity: Counseling and Retention

Goals
1.  Provide increasing numbers of entering and continuing student’s 
comprehensive assessment services that increase the likelihood of educational 
success and retention at RCC. Assumption 1,3,8

2.  Simplify the intake process while maximizing assessment orientation and 
advising services that recognize the needs of a diverse student body. 
Assumption 5, 11

3.  Coordinate efficient and effective Student Services curricular offerings 
including Web based offerings through Northstar. Assumption 11

4.  Assess comprehensive student service needs at all RCC sites. Assumption 
1,2,3,8,10

5.  Continue to expand and clarify services to undecided/undeclared population 
through new advising and orientation programs with the outcome of informed 
program choice and appropriate college readiness skills. Increase counselor 
availability without new counseling staff by expanding clerical assistance to 
counselors and director. Assumption 1,5

6.  Develop a three-year plan for comprehensive Student Life Program serving 
all sites. Increase program staff by .60 pt faculty in Student Life and High 
school outreach; offer talent grants to increase student staffing. Assumption 10

7.  Facilitate trainings in diversity and student success/retention for all 
counseling departmental staff and student workers. Assumption 5, 8

8.  Evaluate non-traditional transfer patterns of our students. Redesign 
systems and services based on needs and data analysis. Assumption 7,5,10,11
Objectives
1.  Increase placement testing numbers by enrollment targets, increase student 
retention by 5% in degree seeking courses, offer retention services to at least 
two new populations in workforce training centers.

2.  Offer ESL placement test to 5 pilot testing sites, evaluate and analyze 
service needs based on pilot data and cooperative services agreements with 
Basic Skills staff.

3.  Use focus groups to determine user satisfaction with newly designed 
advising, undecided/undeclared program and orientation services. Assess ease, 
access, and diversity issues related to service delivery.

4.  Use student groups to identify and develop student life needs analysis. 
Increase high school outreach by 50% to Jackson County High Schools. Convene 
student life forums for staff and student. Propose 3-year plan for services, 
staff and facilities. Include all sites.

5.  Develop and deliver two trainings in diversity and one retention/student 
for staff and students within our department(s)

6.  Review transfer data report from Oregon transfer study group. Prepare 
recommendations for service delivery 2-year goal. See TRIO grants

Activity: Discovery Programs

Goals
1. (Planning Assumption 1) Discovery Programs will maintain our course offering 
FWSSu terms. MO and BF will offer our block of program classes, Transiciones 
will offer a 9 week winter class in both counties. LINKS will offer one spring 
term activity.

2. (Planning Assumption 2) Discovery Programs will continue to grow. Being 
relocated to the
Wards Building our largest area of growth will be in Medford.

3. (Planning Assumption 5) Discovery Programs is an excellent feeder for a wide 
range of students.
 We are a major entry point for special populations and hispanic students. The 
majority of our students 
are first generation college students.

4. (Planning Assumption 6) Discovery Programs has a unique program base at each 
campus. We are a feeder for all academic vocational/technical programs.

5.  Discovery Programs will be considered Level 2 intensive service forthe 
Workforce Investment Act.

6. (Planning Assumption 10) Discovery Programs Vision Statement is entirely 
devoted to the empowerment of the individual student with special emphasis in 
leadership development and mentoring.
Objectives
1. We will continue to achieve a 20-25 class size/term in MO, BF and Trans.  A 
new program has
been designed to incorporate two terms of MO/BF classes with developmental 
education or 
program specific classes. This will be measured by class enrollment.

2. We will work with community organization and campus departments to address 
needs for the hispanic community especially in the area of accessing 
educational opportunities.  This will be done by Transiciones staff making 
contact with at least 15 agencies which service the Hispanic community in each 
county during fall term.  Staff will also attend Hispanic Clearinghouse 
meetings.

3. We plan to be a major player in the college’s upcoming TRIO grant 
application. We will work on an 10-15% increase in our Hispanic population.
In Transiciones we are offering one on one advising to achieve entry into an 
RCC program be it ESL, DE or program courses. This will be measured by 
compilation of enrollment data. 

4. At least 50% of our students in BF and MO will continue as RCC students 
after their first term in a certificate or degree program, with 5-10% entering 
a trades or technical program.  This will be measured by enrollment data and 
follow-up by Discovery Program staff on students' academic progress.

5.  The coordinator will attend Workforce Investment Act meetings regularly.

6.  Discovery Programs has received an RCC Foundatin grant to develop and 
implement a mentor class.  Enrollment in the class and evaluation by the 
students will determine the success of the project.

Activity: Employment Services

Goals
Student Employment Services includes Learn & Earn, Work Study, Cooperative Work 
Experience (CWE), Occupational Skills Training (OST), and Professional Skills 
Training (PST).

1.  Increase Student Employment Services throughout the district including 
Riverside Campus and the Workforce Training Center located in White City. 

2.  Increase by 20 percent 0ST/PST core offerings thereby increasing FTE.

3.  Increase student contact at Riverside and Redwood campuses by 20 percent.

4.  Achieve, at least, a rating of 20 percent "very satisfied/completely agree" 
on the Student Employment Services attributes measured in the Winter 2001 
Student Satisfaction Survey.

4a. Revise existing department satisfaction survey to measure performance in a 
variety of areas on an ongoing basis, striving for superior performance.

5.  Increase by 20 percent the number of student employment faculty contacts by 
expanding service coverage to 2 additional instructional programs.

6.  Ninety percent of student employee supervisors will understand the 
guidelines for supervision of their Work Study/Learn and Earn student employees.
Objectives
OBJECTIVES FOR GOAL #1
*A faculty representative will spend 2-3 hours a week at the Workforce Training 
Center. 

*A part-time clerical position for Student Employment Services will be filled 
at Riverside Campus. This will relieve faculty workload allowing additional 
outreach to other RCC sites and provide additional Student Employment Services 
support.

*Redwood Campus faculty will increase scheduled time at the Riverside Campus.

OBJECTIVES FOR GOAL #2
*OST/PST faculty will complete labor market research which will add to the 
current core offerings. 

*Faculty will recruit new training sites associated with the new OST/PST core 
offerings.

OBJECTIVES FOR GOAL #3
*Broaden advertising efforts through reader boards and bulletin board 
announcements.

*Add interview and job search workshops to existing workshops offered through 
Student Employment Services.

*Advertise Student Employment Services by distributing flyers, organizing 
special Student Employment events and workshops, and add a banner to web page 
ads.

OBJECTIVES FOR GOAL #4 & 4a
*Offer high-quality Student Employment Services workshops utilizing new and 
updated tools and materials. 

*Schedule regular cross-training to staff within Student Employment Services.

OBJECTIVES FOR GOAL #5
*Student Employment Services faculty will add services to 2 programs in 00-01.

*A presentation of Student Employment Services will be developed for RCC new 
employee faculty and staff orientations.

OBJECTIVES FOR GOAL #6
*Each student supervisor will receive the newly developed "Star Supervisors" 
handbook containing guidelines for supervising student employees.

*To reach additional supervisors, the handbook will be available on the Student 
Employment Services web site.

Activity: Enrollment Services

Goals
Enrollment Services major goals as the relate to institutional assumptions are 
these:
*Increase access to student services and assist distance learning, evening, and 
weekend students by bringing on line Internet and Touch Tone/Voice Response 
(TT/VR) registration and student information systems. (MA # 5,10,11)

*Target 70% student use of Internet and TT/VR registration systems by Spring 
Term ‘01(MA# 5,10,11)

*Increase access for students who are duel enrolled at Southern Oregon 
University and Rogue Community College. (MA #7)

*Increase efficiency by not duplicating all staff at each site, and enhance 
effectiveness in processing service requests (evaluations, grade changes, final 
grades, admin drop) (MA #8,2,3,)

*Increase efficiencies in college wide admissions procedures.
Objectives
*Implement a public relations drive to inform students, faculty, and staff 
about Internet and TT/VR registration systems.

*Develop and implement student, staff and faculty training plans for Internet 
and TT/VR registration systems.

*Implement incentives for students to use Internet and TT/VR registration
*Review and improve admissions processes by centralizing functions.
systems.

*Offer SOU enrollment and student information software on RCC Kiosks.

*Design and implement a document routing/ work -flow system using the document 
imaging software, Application Extender.

*Work with Internet department to design on-line forms for student and staff 
use.

Activity: Financial Aid

Goals
Financial Aid Office Goals 2000-2001.  

1.  Student Employment
Our goal is to assist and encourage the Student Employment Office in 
establishing equitable student employment opportunities in Jackson County. In 
2000-2001, RCC will have a 54% increase in federal work study positions 
available to students at the Riverside Campus. 

2.  Student Access
The Financial Aid Office will assist in the recruitment of pre-entry 
populations and the retention of current students.

The Financial Aid department will increase and improve services available to 
veteran students at the Riverside Campus. 

3.  Technology
The Financial Aid department continues to maximize its efficiency by using 
available technology.  Our "paperless office" is efficient and effective as 
currently measured by fewer processing staff responsible for a greater student 
workload.  We encourage staff productivity and accuracy, while maintaining job 
satisfaction and well-being.

With the implementation of Internet and Telephone Registration systems, the 
Financial Aid Department will accommodate the needs of these students using 
electronic access systems.
Objectives
1. Before 1999-2000, there were no work study positions at RVC. We will help 
distribute FWS opportunities more equitably by creating at least 8 new student 
assistant positions in the new Wards building at RVC. 28 new FWS allocations 
have been added at RVC for 2000-2001.

2. The Financial Aid department believes that the best way to help with 
recruitment and retention is to maintain a quick turn-around time from 
application to award, and to provide excellent customer service to those who 
need it.  We experienced a 26% increase in applications from 97-98 to 99-00, 
and a 54% increase in actual federal and state dollars delivered to those 
applicants. We anticipate another 10% increase in student financial aid 
applications in 2000-2001. Our processes have continued to improve in order to 
accommodate this growth using existing staff.  Financial aid applications are 
acknowledged and responded to within one day of receipt. Awards are packaged 
within an average of 3 to 4 weeks of receiving all the required documents from 
the student. We will measure customer service by using the results of the RCC 
student satisfaction survey and the ACT student opinion survey.  

The Financial Aid department will participate in at least 4 high school parent 
night programs, and Financial Aid Advisors will be available to parents who 
need help completing aid applications for graduating seniors in our community.
 
Due to the projected retirement of our current Veterans Advisor in December of 
2000, we plan to use salary savings to hire a full-time Veterans Advisor while 
retaining the retiring advisor 19 hours per week. This will allow for training 
and also expanded access to veterans in both counties.

3. Select Financial Aid Specialists will telecommute beginning in September 
2000.  We will compare the number of files reviewed weekly/per staff this year, 
to the number completed the same week last year. We will also compare the sick 
leave days taken in the department from September 99-June 2000 to the number of 
days taken from September 2000-June 2001.  

We will train student assistants to teach other students how to access their 
own financial aid information on the web. 100% of our student borrowers will be 
able to complete loan applications and counseling processes on the web.