Divisional Strategic Initiatives 2000-01

Division: Business and Community Learning Services

Activity: Administration

Goals
1.   Expand divisional learning services (Related College Goals 1 and 3)
2.   Pursue additional sources of funding.  (Related to College Goal 2).
3.   Support college efforts to develop and maintain appropriate facilities  
     throughout the district, especially those that include accommodations 
     for BCLS activities.  (Related to College Goal 3).
4.   Support regional business and workforce development. (Related College 
     Goal 4)
5.   Expand development of workforce training services. (Related College 
     Goals 1, 3, 4)
6.   Manage and develop processes, programs, and services that are 
     efficient, affordable, effective and responsible (quality).  
     (Related College Goal 6)
7.   Improve and ensure accessibility of learning services to customers.
     (Related College Goals 6 and 11)
8.   Develop and expand collaborations with individuals and groups in our
     communities and within the college. (Related College Goal 8)
9.   Improve communication processes for the division. (Related College 
     Goal 9)
10.  Hire, develop, and maintain staff members who are qualified, 
     competent, and dedicated to meet changing needs of customers. 
     (Related College Goal 12) 
11.  Provide learning services that enrich, strengthen, and diversify 
     the communities of the region, and the quality of life for individuals   
     throughout the district.  (Related College Goals 4 and 10)
Objectives
1.	Expand divisional learning services (Related College Goals 1 and 3)

1.1 	Increase delivery of Short-Term Skills Training and Customized Training 
services by increasing FTE 30% to 199 and revenue and headcount proportionally 
in 2000-01 (relative to 1997-98 - 153.55 FTE, $1,022,625 gross income, and 
2,880 headcount) and FTE by 50% to 230 by 2002-03.  
	
1.2	During 2000-01, Community and/or other enrichment courses will in-
crease enrollments and related tuition revenues relative to 1997-98 by at least 
50% to 165 FTE.  (1997-98 headcount was 3,780; FTE, 110.3: revenue $168,225).  
	
	1.3	Expand learning plan services related to JOBS, Welfare to Work, 
and similar related Workforce Investment Act programs by 100% to 152 cli-ents 
served in 1999-00 and by 150% to 190 in 2000-01 (relative to 76 for 1998-99).  
		
1.4	Improve marketing processes for the division.

1.4.1   Distribute BCLS promotional materials each quarter to appropri-ate 
partner agencies. Effectiveness will be reexamined at least every six months.  
	

1.4.2  Seek funding for division-wide marketing plan and process, includ-ing 
individual plans for each department and program, in support of BCLS program 
development and delivery.  
	
1.4.3   Publish quarterly BCLS bulletin.  

1.4.4   Develop and implement an integrated advertising schedule for all BCLS 
services by June 2001 with annual review.

2.   Pursue additional sources of funding.  (Related to College Goal 2).

2.1	The amount of funding coming from non-traditional sources such as 
grants, private sources and collaborative efforts, will increase over 1999-00’s 
baseline (excluding SOSGAP) of  $189,995 by 10% to $208,994 in 2001-02.  

2.2	Increase the number of businesses served annually via contracted 
services by 10% to 57 over 1999-00’s baseline of 52.  

3. 	Support college efforts to develop and maintain appropriate facilities 
throughout the district, especially those that include accommodations for BCLS 
activities.  (Related to College Goal 3).

3.1   Pursue alternative funding possibilities for construction of an applied 
tech center (ATC) by June 30, 2003.  

3.2	Expand the base of active business supporters for the ATC from 20 to 35 
by May 1999 with at least 25 in the Rogue Valley by January 2002.  

3.3	Offer at least two new training programs based at the C building in 
downtown Medford by 2001-02.   

3.4  	In collaboration with partner agencies, develop a plan for a One-Stop 
Center in Grants Pass that may include facilities and services for RCC 
workforce development, community and continuing education and student access by 
December 2002.

3.5 	Work with Table Rock Campus Development Team to refine the plan, by 
June 30, 2001, for funding construction of new facilities and implementation of 
new program delivery at TRC during the following two to three years.  

4.  Support regional business and workforce development. (Related College Goal 
4)

4.1. The SBDC, in collaboration with the SOU SBDC, will:  

4.1.1   Increase business-related workshops/courses offered in Jackson County 
from 6 in 1998-99, to 23 in 1999-00, to 33 by 2000-01 and to 40 by 2001-02.
  
4.1.2   In cooperation with SOU SBDC and the Illinois Valley Community Response 
Team, increase counseling activity in Josephine County by 20% to 737 (relative 
to 614 in 1998/99) by June 30, 2001.  This includes a 5% increase to clients 
with diverse special needs.  
	
4.2	Support industry with the establishment and delivery of the following 
ATC services: CAD/CAM lab, CNC Router. Technician Maintenance Training 
Equipment by 2000-01.   Broaden marketing to include transitional employees.  
Expand current offerings to meet the needs of emerging, transitional, and 
existing workforce.  

4.3	Increase new continuing education short courses for current workforce 
in professional, technical, and managerial topics from 20 for 1999-00, and to 
36 for 2000-01, and to 46 for 2001-02 with commensurate increases in FTE’s and 
course deliveries.  

4.4	Provide a resource annually for regional economic development boards 
and initiatives with at least two BCLS staff serving on economic development 
boards.  

5.  Expand development of workforce training services. (Related College Goals 
1, 3, 4)

5.1   Determine location and pursue support to fund and staff a Workforce 
Training Center in Grants Pass in collaboration with other community service 
providers during 2001-02. 
	
5.2   Pursue efforts for co-location of a One-Stop Center in Grants Pass be-
ginning 2001. 
	
5.3   Provide workforce assessment services collaboratively with other agen-
cies and divisions within the college by 2001-02. 

5.4   Increase the development of short-term skills training offerings and cus-
tomized training services by 30% to 252 by 2000-01 (from 194 in 1997-98) and by 
50% to 291 by 2002-03.  Identify, develop, and promote staff to meet as many of 
these training opportunities as possible.  

5.5	Increase professional continuing education services by 20% to 66 by 
June 2000 and by 50% to 83 by June 2001 (compared to 55 classes in 1998/99).   

6.	Manage and develop processes, programs, and services that are effi-
cient, affordable, effective and responsible (quality).  (Related College Goal 
6)

6.1	Identify and describe critical operating processes of the division by 
the end of Fall term 2000.  Update the list of critical processes annually.  

6.2	Based on feedback about areas of critical need for improvement, select 
at least two processes each year by the end of Fall term for improvement.  
Implement related improvement team efforts by the end of Spring term 2001.  

6.3	Track the progress of each process improvement team effort and compile 
an annual report by June 30 of each year of the progress made by the current 
active improvement teams.  
	
7.   Improve and ensure accessibility of learning services to customers.
(Related College Goals 6 and 11)

7.1	Help identify college infrastructure needs for student service 
activities, career information, job readiness training, and business office 
activities at the WFTC and other off-campus sites annually.  

7.2	Customized Training, along with other possible partners, will 
collaborate with employers to provide education/training classes in at least 
four work sites per year by July 2001, six by July 2002, and eight by July 
2003.  

7.3	Continually develop improved methods of assessing customers’ needs and 
increase our responsiveness to their needs. 

7.4	Develop a divisional plan for use of Distributed Learning options for 
BCLS courses by April 2001, with courses delivered by Spring 2001.  Continue to 
refine plan.  

8.  Develop and expand collaborations with individuals and groups in our
     communities and within the college. (Related College Goal 8)

8.1	Conduct an annual review of internal and external partners to update in-
formation on current collaborative activities and identify and develop possible 
new ventures including shared facilities and collaborative delivery of 
services.  Report complete by end of Spring term 2001 and reviewed annually.  

8.2	By January 2001, implement a specific collaborative process for launch-
ing or expanding training ventures jointly with departments of Instructional 
Services.  Achieve similar arrangements with Developmental Studies and Student 
Services by April 2001.  Continue to refine plan and expand efforts.  

9.  Improve communication processes for the division. (Related College Goal 9)

9.1  Review participatory decision-making processes at least annually by May 30 
at all levels with feedback for improvement.   Develop and use measures of 
effective and efficient involvement for these annual reviews.  

9.2  Generate a monthly report for the President, also to be shared with other 
deans, listing special projects, events, achievements, and concerns for the 
BCLS division.  

10.	Hire, develop, and maintain staff members who are qualified, compe-
tent, and dedicated to meet changing needs of customers. (Related College Goal 
12) 

10.1	Supervisors will annually review and update each individual’s pro-
fessional development plan by assessing training and development needs for each 
staff member who is employed full-time or part-time (if regularly reappointed 
at 50 percent or greater level per term).   

10.2   Provide appropriate training or growth opportunities for at least 60% of 
staff members seeking job-related skill improvement each year.  

10.3   Consistent with individual professional development plans, identify job 
enhancement or promotional opportunities for at least 20% of staff each year.  

11.	Provide learning services that enrich, strengthen, and diversify the 
communities of the region, and the quality of life for individuals throughout 
the district.  (Related College Goals 4 and 10)

11.1	Assess the needs and feasibility of offering SBDC services (counseling 
and classes) to the Illinois Valley/Cave Junction and Sunny Valley/Wolf Creek 
areas by June 2001.  


11.2	Assuming a need exists and contingent upon multi-regional support 
funding, begin providing services to these two areas via traditional and 
distributive learning formats by April 2002.

11.3	By July 2001, develop an accounting process that enables Community 
Education to retain a portion of instructional revenues for program 
development.  

11.4	Assess the need and feasibility of offering community education courses 
in Shady Cove and Cave Junction by July 2001.  

11.5	During 2000-2001, Community Education will increase tuition revenues by 
50% over the 1997-98 base of $68,225.    

11.6	By January 2002, the SBDC and Community Education will have established 
processes and procedures for providing services and training and will have 
conducted at least one training via a distributive learning format.   

Activity: Business and Workforce Development

Goals
Support the implementation of the BCLS Goals and Objectives, including:

1.   Expand business and workforce development learning services.

2.   Pursue additional sources of funding for business and workforce 
development.

3.   Identify/develop facilities to serve the expanding needs of business 
and workforce development.

4.   Strengthen support for regional business and economic development.

5.   Expand development of workforce training services.

6.   Manage and develop processes that are affordable, efficient, responsible 
and effective.

7.   Improve and ensure accessibility of business and workforce development 
learning services to customers.

8.   Work toward greater collaboration with other departments/divisions of the 
college and with other agencies.

9.   Improve communication and participatory decision-making within business 
and workforce development, the college, and with outside partner agencies.

10.  Support hiring and developing well-qualified staff for business and 
workforce development.

11.  Support other divisional efforts to provide learning services that enrich, 
strengthen, and diversify the communities of the region by participating in 
meetings and projects as needed.
Objectives
1.   Expand business and workforce development learning services.

     1.1   Increase short-term skills training and customized training service 
to 10% of 1999-00 level.

     1.2   Increase continuing education short courses for current workforce in 
professional, technical and managerial topics to 36 in 2000-01.

     1.3   Support greater establishment of student service activities, career 
information, job readiness training, and business office activities at the WFTC 
by working with staff of other divisions to recognize needs.

     1.4   Improve marketing processes for business and workforce development 
by actively supporting development of a divisional marketing plan including 
detailed plans for marketing components of Business and Workforce Development.  
Draft complete by December 2000 with final plan complete by June 2001. 

2.   Pursue additional sources of funding for business and workforce 
development.

     2.1   Pursue funding for a Workforce Training Center in Josephine County 
during 2000-01.

     2.2   Pursue alternative funding possibilities for completion of an 
Applied Technology Center for construction to be completed by June 30, 2003.

3.   Identify/develop facilities to serve the expanding needs of business and 
workforce development.

     3.1   Work with others, internal and external to the college, to determine 
a location and funding strategy for a Workforce Training Center in Josephine 
County by June 30, 2001.

     3.2   Work with the Technical Training Center Project Development Team to 
determine location, configuration, and funding strategy for the ATC by June 30, 
2001.

4.   Strengthen support for regional business and economic development.

     4.1   Increase business-related workshops/courses offered in Jackson 
County to 36 in 2000-01.  
	
     4.2   Continue board participation in the Regional Investment and SOREDI 
boards and participate in the Regional Partnership meetings.   

5.   Expand development of workforce training services.

     5.1   Increase the development of short-term skills training offerings and 
customized training services by 30% by 2000-01 (relative to 1997-98).  

     5.2   Identify 12 additional training services with organizations that 
require advanced professional continuing education by June 2000 and 20 by June 
2001.  

6.   Manage and develop processes that are affordable, efficient, responsible 
and effective.

     6.1   Align staff responsibilities to maximize delivery of business and 
workforce development course offerings.

7.   Improve and ensure accessibility of business and workforce development 
learning services to customers.

     7.1   Help identify college infrastructure needs for student service 
activities, career information, job readiness training, and business office 
activities at the WFTC and off-campus sites by working with staff and 
committees of other divisions and providing input to their budget planning 
process.

     7.2   Customized Training, along with other possible partners, will 
collaborate with employers to provide on-site education/training classes for at 
least 4 work sites per year by July 2001.

     7.3   Expand guided work experience learning services related to JOBS and 
other programs to 167 in 2000-01.

8.   Work toward greater collaboration with other departments/divisions of the 
college and with other agencies.

     8.1   Develop and expand collaborative processes for launching or 
expanding new training ventures involving faculty, staff, and other resources 
of other departments/divisions.  Implement at least three successful, mutually 
beneficial, collaborative deliveries (with one or more other divisions) of 
short-term or customized training by the end of Spring term 2001.  

9.   Improve communication and participatory decision-making within business 
and workforce development, the college, and with outside partner agencies.

     9.1   Provide data for department activity reports quarterly to BCLS 
Administration beginning Summer Term 2000-01.

10.  Support hiring and developing well-qualified staff for business and 
workforce development.

     10.1  Develop, and annually monitor, professional development 
opportunities for staff coordinated with annual evaluation reviews for all 
department staff. 

11. Support other divisional efforts to provide learning services that enrich, 
strengthen, and diversify the communities of the region by participating in 
meetings and projects as needed.

Activity: Community Education

No goals/objectives for this activity