Divisional Strategic Initiatives 2000-01
Division: Administrative Services
Activity: Administration / Purchasing / District
No goals/objectives for this activity
Activity: Bookstore
Goals
*Improve and maintain a web-based textbook ordering system to accommodate the
increase in students purchasing textbooks. (Assumptions #1, #8, #10)
*Increase services at Riverside campus bookstore closer to the level available
at the Redwood campus bookstore as growth continues in Jackson County.
(Assumptions #1, #2, #8)
*Coordinate web based book ordering with course registration to allow students
to register and orders books at the same time. (Assumption #8, #10)
*Improve customer service and inventory tracking with a point-of-sale system to
allow book scanning at time of purchase and automatic inventory counts.
(Assumption #1, #8)
Objectives
*10% of sales using web based textbook ordering with shipping and reserve
capabilities would decrease long lines in both bookstores.
*Part-time bookstore clerk added to accommodate the needs of the increased
student population at the Riverside bookstore.
*Increase size of Riverside bookstore by 50%. Current area at Riverside campus
is 556sq. ft. serving 2000 FTE and 2400 sq. ft. at Redwood campus serving 2000
FTE.
*Implement an electronic point-of-sale system by Fall term which would allow
instant inventory tracking, faster customer check-out lines, scanning of
merchandise, and more accurate sales.
Activity: Business Services
Goals
ˇ Expand student payment options to facilitate student retention in support of
FTE assumptions (Assumptions 1 and 5).
ˇ Take a more active role in the budget process, as defined by the strategic
plan and the budget DTF, through the provision of timely and accurate resource
and expenditure forecasts (Assumption 8).
ˇ Make materials available in Spanish to support a more diverse student
population. Also, utilize Spanish-speaking staff within Business Services for
community outreach and student support (Assumption 5).
ˇ Re-establish regular meetings with SOU staff in support of service provision
for our dual enrolled students (Assumption 7).
ˇ Expand business services available at the RCC site in White City (Assumption
3).
Objectives
ˇ Eliminate drop for non-payment and manage student credit line policy to the
benefit of all students.
ˇ Encourage the use of web-based payment capabilities so that 20% of students
are using this payment method.
ˇ Resource and expenditure forecasts accurate within 3%.
ˇ Spanish-speaking staff to attend at least two meetings in support of Hispanic
outreach especially focusing on explaining payment options to potential
students.
ˇ Have one meeting per quarter for SOU and RCC business services staff.
ˇ Add payroll and accounts payable services at the WTC by increased utilization
of half-time staff added this year.
Activity: Cafeteria
Goals
*Maintain low prices and affordability at Redwood campus cafeteria even while
salary costs continue to rise due to mandated increases. (Assumption #10)
*Acknowledge the continued diversity of the student population and review menu
selections as needed to accommodate all customers at the Redwood campus
cafeteria. (Assumptions # 5, #10)
*Obtain improved vending services to better serve students and staff at the
Riverside campus. (Assumptions #1, #10)
*Provide easy accessibility to computers and the internet by setting aside an
area in the cafeteria for a cyber café. (Assumptions #8, #10)
Objectives
*Double vending availability and selection at Riverside campus.
*Use surveys as a tool to find out what customers want.
*Change menu items to reflect changing seasons and customers’ wants.
Activity: Childcare
Goals
*Maintain a quality affordable service providing developmental and educational
enrichment to the children of students and staff. (Assumption #10)
*Increase the usage of the childcare center during the afternoons between 2pm
and 5pm. (Assumption #5)
*Have an informative video about the RCC Childcare center for new incoming
parents. (Assumption # 5, #10)
Objectives
*Increase by 20% the number of children who use the childcare facilities in the
afternoons.
*Create a pool of qualified volunteers to work at the childcare facility to
help maintain the current quality of childcare provided.
*Create video showing a normal day at the childcare center by fall term.
Activity: Computer Services
Goals
ˇ Install and maintain RogueNet services at all current, new, and expanded RCC
locations. (Assumptions #2, #3)
ˇ Assist in the intake and processing of increased FTE through upgrades of
current administrative software packages and development/implementation of new
systems. (Assumption #1)
ˇ Assist in the smooth delivery of administrative functions and services.
(Assumption #8)
ˇ Meet Institutional Research needs to ensure departments have fast and
accurate access to needed information. (Assumptions #1, #5, #8)
ˇ Maintain security of RCC data stored in RogueNet servers. (Assumption #8)
Objectives
ˇ Maintain 99.9% RogueNet uptime 24 hours per day, 7 days per week, 365 days
per year.
ˇ Contract for a security audit and implement the appropriate recommendations
within budget limitations.
ˇ Contract for a network performance and design audit to evaluate and improve
network performance at all RCC locations and implement the appropriate
recommendations within budget limitations.
ˇ Work in collaboration with appropriate departments to implement needed
application software, such as online advising, telephone registration, and
internet registration by Fall Term.
ˇ Complete needed upgrades of in-house developed application software within an
average of one week of request.
ˇ Install network and telephone services at Wards Bldg, including all hardware
connectivity needs to each desktop (wiring, faceplates, hubs, switches, racks,
etc.), system connectivity needs for each user (user accounts, email accounts,
WinFrame setups, etc.), and telephone services (switch, wiring, faceplates,
etc).
ˇ Work in collaboration with appropriate departments to implement a bookstore
point-of-sale (POS) system linked with Accounts Receivable and Financial Aid
within three months of purchase and within budget limitations.
ˇ Create access to institutional demographic information on RCC webpage.
ˇ Meet increased requests for data analysis and research by hiring a researcher.
Activity: Internet
Goals
* Develop tools, utilities, and access to student and staff resource needs via
the RCC Web. (Assumptions No. 1, 9, 11)
* Use the web in the development of a stronger partnership with Southern Oregon
University and OIT (Assupmtion No. 7).
* Provide employment resources for students and business (Assumptions No. 9).
* Develop and expand web site to include a more diverse student population
(Assupmtion No. 5).
Objectives
* Develop on-line registration to be in place fall term 2000.
* Work in collaboration with SOU and OIT in the development of the web as a
marketing tool for fall term.
* Work in collaboration with businesses in expansion and development of a
college/community job database to assist employers and students.
* Improve web site usability and functionality through review of web reports
and usability study.
* Work in collaboration with departments in the development of
applications/tools to increase efficiency.
* Develop web access to student information on how to get started at RCC for
Hispanic population.
* Maintain and expand the ADA web site to accommodate a more diverse student
population.
* Collaborate with departments to implement room scheduling software on the web
site within budget limitations.
* Collaborate with departments to develop and implement web-based class
syllabus/outline software.
* Collaborate with administrative departments to develop and implement staff
database and web-based tools to increase efficiency.
Activity: Plant Services
Goals
*Provide efficient cleanliness, repair, and preventative maintenance for the
College, so we can be effective long-term caretakers of RCC. (Assumption # 1
and # 2 - maintain additional facilities with increase in FTE).
*Regularly maintain the grounds to enhance the appearance of RCC while reducing
or eliminating hazard areas. (Assumption # 8 - efficient use of resources for
preventive maintenance of grounds).
*Utilize technology to enhance quality and/or reduce labor hours where it is
cost effective. (Assumption #1 and #2 - utilize time saving devices to
accommodate the additional facilities and increased FTE with minimal staff).
*Provide a safe environment for students, faculty and staff. (Assumption #5 -
access demands and needs for a more diverse student body).
*Renovate existing space as needed to most effectively utilize space for
additional faculty and staff. (Assumption #1 and #2 - provide usable space for
added faculty and staff for serving the increased FTE).
Objectives
*Reduce average start to completion time of non-critical work orders by 25%.
*Provide one full-time maintenance worker, which will assist in the increased
demands of building maintenance at RVC. (Note: The number of work orders in
Jackson County has increased from 2% to 33% of total Plant Services work orders
in the past three years, with no increase in maintenance staff).
*Provide an environment of safety to staff and students by detailing an
emergency response plan on the college website.
*Better security response time to assist students and staff by responding to
incidents and access to facilities at RVC. Achieved by adding full-time
security on swing shift.
*To have the ability to perform both grounds maintenance and new landscaping,
by adding additional staff.
*To complete, monitor, and adapt a daily and periodic cleaning schedule that is
more complete for all buildings. Monitor progress by periodic survey.
*To implement the preventative maintenance program in at least 50% of
facilities by end of the year.
Division: Business and Community Learning Services
Activity: Administration
Goals
1. Expand divisional learning services (Related College Goals 1 and 3)
2. Pursue additional sources of funding. (Related to College Goal 2).
3. Support college efforts to develop and maintain appropriate facilities
throughout the district, especially those that include accommodations
for BCLS activities. (Related to College Goal 3).
4. Support regional business and workforce development. (Related College
Goal 4)
5. Expand development of workforce training services. (Related College
Goals 1, 3, 4)
6. Manage and develop processes, programs, and services that are
efficient, affordable, effective and responsible (quality).
(Related College Goal 6)
7. Improve and ensure accessibility of learning services to customers.
(Related College Goals 6 and 11)
8. Develop and expand collaborations with individuals and groups in our
communities and within the college. (Related College Goal 8)
9. Improve communication processes for the division. (Related College
Goal 9)
10. Hire, develop, and maintain staff members who are qualified,
competent, and dedicated to meet changing needs of customers.
(Related College Goal 12)
11. Provide learning services that enrich, strengthen, and diversify
the communities of the region, and the quality of life for individuals
throughout the district. (Related College Goals 4 and 10)
Objectives
1. Expand divisional learning services (Related College Goals 1 and 3)
1.1 Increase delivery of Short-Term Skills Training and Customized Training
services by increasing FTE 30% to 199 and revenue and headcount proportionally
in 2000-01 (relative to 1997-98 - 153.55 FTE, $1,022,625 gross income, and
2,880 headcount) and FTE by 50% to 230 by 2002-03.
1.2 During 2000-01, Community and/or other enrichment courses will in-
crease enrollments and related tuition revenues relative to 1997-98 by at least
50% to 165 FTE. (1997-98 headcount was 3,780; FTE, 110.3: revenue $168,225).
1.3 Expand learning plan services related to JOBS, Welfare to Work,
and similar related Workforce Investment Act programs by 100% to 152 cli-ents
served in 1999-00 and by 150% to 190 in 2000-01 (relative to 76 for 1998-99).
1.4 Improve marketing processes for the division.
1.4.1 Distribute BCLS promotional materials each quarter to appropri-ate
partner agencies. Effectiveness will be reexamined at least every six months.
1.4.2 Seek funding for division-wide marketing plan and process, includ-ing
individual plans for each department and program, in support of BCLS program
development and delivery.
1.4.3 Publish quarterly BCLS bulletin.
1.4.4 Develop and implement an integrated advertising schedule for all BCLS
services by June 2001 with annual review.
2. Pursue additional sources of funding. (Related to College Goal 2).
2.1 The amount of funding coming from non-traditional sources such as
grants, private sources and collaborative efforts, will increase over 1999-00’s
baseline (excluding SOSGAP) of $189,995 by 10% to $208,994 in 2001-02.
2.2 Increase the number of businesses served annually via contracted
services by 10% to 57 over 1999-00’s baseline of 52.
3. Support college efforts to develop and maintain appropriate facilities
throughout the district, especially those that include accommodations for BCLS
activities. (Related to College Goal 3).
3.1 Pursue alternative funding possibilities for construction of an applied
tech center (ATC) by June 30, 2003.
3.2 Expand the base of active business supporters for the ATC from 20 to 35
by May 1999 with at least 25 in the Rogue Valley by January 2002.
3.3 Offer at least two new training programs based at the C building in
downtown Medford by 2001-02.
3.4 In collaboration with partner agencies, develop a plan for a One-Stop
Center in Grants Pass that may include facilities and services for RCC
workforce development, community and continuing education and student access by
December 2002.
3.5 Work with Table Rock Campus Development Team to refine the plan, by
June 30, 2001, for funding construction of new facilities and implementation of
new program delivery at TRC during the following two to three years.
4. Support regional business and workforce development. (Related College Goal
4)
4.1. The SBDC, in collaboration with the SOU SBDC, will:
4.1.1 Increase business-related workshops/courses offered in Jackson County
from 6 in 1998-99, to 23 in 1999-00, to 33 by 2000-01 and to 40 by 2001-02.
4.1.2 In cooperation with SOU SBDC and the Illinois Valley Community Response
Team, increase counseling activity in Josephine County by 20% to 737 (relative
to 614 in 1998/99) by June 30, 2001. This includes a 5% increase to clients
with diverse special needs.
4.2 Support industry with the establishment and delivery of the following
ATC services: CAD/CAM lab, CNC Router. Technician Maintenance Training
Equipment by 2000-01. Broaden marketing to include transitional employees.
Expand current offerings to meet the needs of emerging, transitional, and
existing workforce.
4.3 Increase new continuing education short courses for current workforce
in professional, technical, and managerial topics from 20 for 1999-00, and to
36 for 2000-01, and to 46 for 2001-02 with commensurate increases in FTE’s and
course deliveries.
4.4 Provide a resource annually for regional economic development boards
and initiatives with at least two BCLS staff serving on economic development
boards.
5. Expand development of workforce training services. (Related College Goals
1, 3, 4)
5.1 Determine location and pursue support to fund and staff a Workforce
Training Center in Grants Pass in collaboration with other community service
providers during 2001-02.
5.2 Pursue efforts for co-location of a One-Stop Center in Grants Pass be-
ginning 2001.
5.3 Provide workforce assessment services collaboratively with other agen-
cies and divisions within the college by 2001-02.
5.4 Increase the development of short-term skills training offerings and cus-
tomized training services by 30% to 252 by 2000-01 (from 194 in 1997-98) and by
50% to 291 by 2002-03. Identify, develop, and promote staff to meet as many of
these training opportunities as possible.
5.5 Increase professional continuing education services by 20% to 66 by
June 2000 and by 50% to 83 by June 2001 (compared to 55 classes in 1998/99).
6. Manage and develop processes, programs, and services that are effi-
cient, affordable, effective and responsible (quality). (Related College Goal
6)
6.1 Identify and describe critical operating processes of the division by
the end of Fall term 2000. Update the list of critical processes annually.
6.2 Based on feedback about areas of critical need for improvement, select
at least two processes each year by the end of Fall term for improvement.
Implement related improvement team efforts by the end of Spring term 2001.
6.3 Track the progress of each process improvement team effort and compile
an annual report by June 30 of each year of the progress made by the current
active improvement teams.
7. Improve and ensure accessibility of learning services to customers.
(Related College Goals 6 and 11)
7.1 Help identify college infrastructure needs for student service
activities, career information, job readiness training, and business office
activities at the WFTC and other off-campus sites annually.
7.2 Customized Training, along with other possible partners, will
collaborate with employers to provide education/training classes in at least
four work sites per year by July 2001, six by July 2002, and eight by July
2003.
7.3 Continually develop improved methods of assessing customers’ needs and
increase our responsiveness to their needs.
7.4 Develop a divisional plan for use of Distributed Learning options for
BCLS courses by April 2001, with courses delivered by Spring 2001. Continue to
refine plan.
8. Develop and expand collaborations with individuals and groups in our
communities and within the college. (Related College Goal 8)
8.1 Conduct an annual review of internal and external partners to update in-
formation on current collaborative activities and identify and develop possible
new ventures including shared facilities and collaborative delivery of
services. Report complete by end of Spring term 2001 and reviewed annually.
8.2 By January 2001, implement a specific collaborative process for launch-
ing or expanding training ventures jointly with departments of Instructional
Services. Achieve similar arrangements with Developmental Studies and Student
Services by April 2001. Continue to refine plan and expand efforts.
9. Improve communication processes for the division. (Related College Goal 9)
9.1 Review participatory decision-making processes at least annually by May 30
at all levels with feedback for improvement. Develop and use measures of
effective and efficient involvement for these annual reviews.
9.2 Generate a monthly report for the President, also to be shared with other
deans, listing special projects, events, achievements, and concerns for the
BCLS division.
10. Hire, develop, and maintain staff members who are qualified, compe-
tent, and dedicated to meet changing needs of customers. (Related College Goal
12)
10.1 Supervisors will annually review and update each individual’s pro-
fessional development plan by assessing training and development needs for each
staff member who is employed full-time or part-time (if regularly reappointed
at 50 percent or greater level per term).
10.2 Provide appropriate training or growth opportunities for at least 60% of
staff members seeking job-related skill improvement each year.
10.3 Consistent with individual professional development plans, identify job
enhancement or promotional opportunities for at least 20% of staff each year.
11. Provide learning services that enrich, strengthen, and diversify the
communities of the region, and the quality of life for individuals throughout
the district. (Related College Goals 4 and 10)
11.1 Assess the needs and feasibility of offering SBDC services (counseling
and classes) to the Illinois Valley/Cave Junction and Sunny Valley/Wolf Creek
areas by June 2001.
11.2 Assuming a need exists and contingent upon multi-regional support
funding, begin providing services to these two areas via traditional and
distributive learning formats by April 2002.
11.3 By July 2001, develop an accounting process that enables Community
Education to retain a portion of instructional revenues for program
development.
11.4 Assess the need and feasibility of offering community education courses
in Shady Cove and Cave Junction by July 2001.
11.5 During 2000-2001, Community Education will increase tuition revenues by
50% over the 1997-98 base of $68,225.
11.6 By January 2002, the SBDC and Community Education will have established
processes and procedures for providing services and training and will have
conducted at least one training via a distributive learning format.
Activity: Business and Workforce Development
Goals
Support the implementation of the BCLS Goals and Objectives, including:
1. Expand business and workforce development learning services.
2. Pursue additional sources of funding for business and workforce
development.
3. Identify/develop facilities to serve the expanding needs of business
and workforce development.
4. Strengthen support for regional business and economic development.
5. Expand development of workforce training services.
6. Manage and develop processes that are affordable, efficient, responsible
and effective.
7. Improve and ensure accessibility of business and workforce development
learning services to customers.
8. Work toward greater collaboration with other departments/divisions of the
college and with other agencies.
9. Improve communication and participatory decision-making within business
and workforce development, the college, and with outside partner agencies.
10. Support hiring and developing well-qualified staff for business and
workforce development.
11. Support other divisional efforts to provide learning services that enrich,
strengthen, and diversify the communities of the region by participating in
meetings and projects as needed.
Objectives
1. Expand business and workforce development learning services.
1.1 Increase short-term skills training and customized training service
to 10% of 1999-00 level.
1.2 Increase continuing education short courses for current workforce in
professional, technical and managerial topics to 36 in 2000-01.
1.3 Support greater establishment of student service activities, career
information, job readiness training, and business office activities at the WFTC
by working with staff of other divisions to recognize needs.
1.4 Improve marketing processes for business and workforce development
by actively supporting development of a divisional marketing plan including
detailed plans for marketing components of Business and Workforce Development.
Draft complete by December 2000 with final plan complete by June 2001.
2. Pursue additional sources of funding for business and workforce
development.
2.1 Pursue funding for a Workforce Training Center in Josephine County
during 2000-01.
2.2 Pursue alternative funding possibilities for completion of an
Applied Technology Center for construction to be completed by June 30, 2003.
3. Identify/develop facilities to serve the expanding needs of business and
workforce development.
3.1 Work with others, internal and external to the college, to determine
a location and funding strategy for a Workforce Training Center in Josephine
County by June 30, 2001.
3.2 Work with the Technical Training Center Project Development Team to
determine location, configuration, and funding strategy for the ATC by June 30,
2001.
4. Strengthen support for regional business and economic development.
4.1 Increase business-related workshops/courses offered in Jackson
County to 36 in 2000-01.
4.2 Continue board participation in the Regional Investment and SOREDI
boards and participate in the Regional Partnership meetings.
5. Expand development of workforce training services.
5.1 Increase the development of short-term skills training offerings and
customized training services by 30% by 2000-01 (relative to 1997-98).
5.2 Identify 12 additional training services with organizations that
require advanced professional continuing education by June 2000 and 20 by June
2001.
6. Manage and develop processes that are affordable, efficient, responsible
and effective.
6.1 Align staff responsibilities to maximize delivery of business and
workforce development course offerings.
7. Improve and ensure accessibility of business and workforce development
learning services to customers.
7.1 Help identify college infrastructure needs for student service
activities, career information, job readiness training, and business office
activities at the WFTC and off-campus sites by working with staff and
committees of other divisions and providing input to their budget planning
process.
7.2 Customized Training, along with other possible partners, will
collaborate with employers to provide on-site education/training classes for at
least 4 work sites per year by July 2001.
7.3 Expand guided work experience learning services related to JOBS and
other programs to 167 in 2000-01.
8. Work toward greater collaboration with other departments/divisions of the
college and with other agencies.
8.1 Develop and expand collaborative processes for launching or
expanding new training ventures involving faculty, staff, and other resources
of other departments/divisions. Implement at least three successful, mutually
beneficial, collaborative deliveries (with one or more other divisions) of
short-term or customized training by the end of Spring term 2001.
9. Improve communication and participatory decision-making within business
and workforce development, the college, and with outside partner agencies.
9.1 Provide data for department activity reports quarterly to BCLS
Administration beginning Summer Term 2000-01.
10. Support hiring and developing well-qualified staff for business and
workforce development.
10.1 Develop, and annually monitor, professional development
opportunities for staff coordinated with annual evaluation reviews for all
department staff.
11. Support other divisional efforts to provide learning services that enrich,
strengthen, and diversify the communities of the region by participating in
meetings and projects as needed.
Activity: Community Education
No goals/objectives for this activity
Division: Developmental Studies
Activity: ABE / GED
Goals
Expand basic skills educational opportunities in the two county region by
providing 22 new FTE through expanding current offerings; adding new programs,
classes, and labs; implementing transitional programs and services; and
partnering with agencies, businesses, and industries to offer basic workplace
education.
Objectives
1.1 Increase basic skills program offerings in family literacy, basic computer
literacy, and workplace-oriented skills to generate an additional 7 FTE over
1999/00 levels.
1.2 Increase the number of new outreach learning classes to generate an
additional 9 FTE above the 1999-00 level.
1.3 By October 2000 implement a transitional class for students moving from
GED to DE classes.
1.4 Collaborate with BCLS and Skill Center to expand use of the WorkKeys
system in learning centers.
1.5 By December 2000 complete basic skills program analysis using the
Indicators of Performance Quality document in preparation for the State
evaluation February 2001.
1.6 By Winter 2001 increase Fir Street Learning Center classroom capacity to
generate an additional 8 FTE.
1.7 Collaborate with one business to implement an on site workplace learning
center by Winter 2001.
1.8 Collaborate with an additional high school in Jackson County to offer a
drop out recovery program by Winter 2001.
1.9 Schedule support services (ADA) and counseling staff a minimum of four
hours per week at Fir Street Learning Center, Market Street Learning Center,
and Redwood Campus Learning Center by July 2001.
Activity: Administration
Goals
1. Develop an effective and efficient divisional organizational system to
provide oversight and coordination needed to achieve the division's goals and
objectives.
2. Support hiring and developing well-qualified staff for the division.
Objectives
1.1 Establish a divisional management team and other departmental teams as a
means of coordinating divisional programs and services, improving communication
and participatory decision-making, collaborating with other RCC divisions, and
partnering with outside agencies.
1.2 Divisional management and departmental teams meet regularly each term to
plan, resolve problems, and seek new opportunites regarding Adult Basic
Education, Developmental Education, and Assistive Support Services programs and
services.
1.3 Support divisional efforts to expand and improve basic workplace skill
offerings, including support to WIA Title I and Title II implementation,
developing increased service capacity and developing targeting basic workplace
courses/instruction.
1.4 Support efforts to pursue additional funding by developing testing fee for
outside agencies by Fall 2000.
1.5 By October 2000, hold at least two divisional half-day retreats to conduct
a unit self-study that reflects the new divisional organization and goals.
1.6 By January 2001, revise all divisional information, including web site,
catalog, time schedules, and informational flyers to reflect changes in
management personnel.
1.7 By Spring 2001, develop a divisional manager's handbook that will show
current operating guidelines consistent with the contracts in the areas of
faculty and classified evaluation, budgeting, and cirriculum and staff
development.
1.8 Collaborate with SOREC partners to revise JOBS services in adult basic
skills learning centers by Spring 2001 term.
2.1 Strengthen quality of staff across two counties by implementing an
extensive staff development system based upon the new faculty and classified
evaluation processes.
2.2 Hold at least one classified meeting per term to continue training on
organizational and procedural issues of TOPS system.
2.3 By Winter 2001, all full time faculty will be trained to advise.
2.4 By Spring 2001, develop an online or computer disc orientation program for
basic skills faculty.
2.5 By June 2001, 75% of faculty will have participated in the RCC new faculty
orientation program, regional or state designed trainings, and/or local
trainings.
Activity: Developmental Education
Goals
1. Increase developmental education program offerings in classes and tutoring,
particularly in Jackson County, to generate an additional 32 FTE over 1999/00
levels.
Objectives
1.1 Increase FTE by 12 FTE over 1999/00 levels in DE classes.
1.2 Expand the weekly hours and staffing at Riverside Center Tutoring Center
to delivery 16 FTE over 1999/00 level.
1.3 Offer at least one DE class over the Internet by September 2000 and a
second class by Spring 2001.
1.4 By Fall 2000 coordinate with the Math Department and Humanities Writing
program on completing the set up for tutoring center computer labs at Riverside
Center and Redwood Campus for skill enhancement in math and writing.
1.5 By Fall 2000 increase classified staffing levels at Riverside Center and
Redwood Campus to cover all hours of student testing.
1.6 If TRIO grant is funded, collaborate with Student Services during this
year to develop a plan to train and supervise student peer tutors beginning
Summer 2001 term.
Activity: Support Services
Goals
Assure the necessary infrastructure to deliver services to increased number of
students needing accommodations and other supportive services in the two county
area.
Objectives
1.1 Add a .5 FTE Jackson County Adaptive Lab Specialist at Riverside Center by
Spring 2001.
1.2 Increase .5 FTE Part Time Jackson County Support Services Advisor to Full
Time faculty by June 2001.
1.3 Increase clerical support to Jackson County Support Services office
from .5 clerical to 1.0 FTE by June 2001.
1.4 Increase general fund commitment to the Support Service budget with a
corresponding reduction of Carl Perkins grant budget allotment by at least 20%
for the 2001-02 year.
1.5 By June 2001 add a FT Josephine County Support Services Advisor position
to allow for 100% of the Support Services Coordinator's workload for
coordination and administration activities.
Division: Human Resources & College Advancement
Activity: College Events
Goals
Despite fiscal restraints, the goals related to this activity mirror those of
community relations:
#1) To understand and serve the needs of Rogue Community College customers
#2) To work effectively within the department and with colleagues
#3) To reflect the diversity of RCC students and the community in college events
#4) To improve the effectiveness of college events
Objectives
The Community Relations Team will:
*Collaborate with appropriate organizations to improve the diversity in college
events
*Promote and support at least four events related to cultural diversity
*Collaborate in the development of a marketing and communications plan
*Develop and maintain an annual calendar of college and community events
*Develop and implement at least three processes that will encourage and
facilitate other departments to share information
*Contribute to a dynamic and attractive college Website
Activity: Community Relations
Goals
#1. As Rogue moves toward a larger, more diverse college with major campuses in
Grants Pass, Medford, and White City, and as RCC increases its commitment to
regional business, workforce development, and to its educational partners — SOU
and OIT—the Community Relations team major goal is to understand and serve the
needs of its customers.
#2. A larger district with divergent campuses increases the need for effective,
efficient internal communication. To this end, Community Relations second goal
is to work effectively within its department and with colleagues.
#3. Rogue has a commitment to becoming a multicultural institution through
recruitment of faculty, staff and students, as well as through integrating
diversity in its academics and activities. Community Relations addresses this
institutional goal by reflecting the diversity of RCC students and the
community in college publications, marketing, and events.
#4 In an effort to "grow the college," support efforts to increase FTE, and
promote alternative access delivery, the Community Relations team aims to
improve the effectiveness of college marketing efforts and events.
Objectives
The CR team will:
*strengthen its understanding of customers' needs by developing at least three
new processes for the exchange of information within the next two years;
*provide at least three new promotional tools supporting partnerships with SOU
and OIT;
*Support a major capital campaign to develop a technical training center in
White City;
*Increase by 25 percent the promotion of the Medford Campus regarding growth,
activities, and programs;
*Develop and implement at least three processes within the next year that will
encourage and facilitate other departments to share information;
*Contribute to a dynamic and attractive college Website;
*Research and collaborate with appropriate organizations to improve diversity
in college publications and events;
*Develop at least three multi-lingual communications pieces within the next
year;
*Promote at least four events related to cultural diversity in 2000-01;
*Collaborate in the development of a marketing and communications plan, with a
draft to be presented by September 2000;
*Market alternative access to classes via distance education, weekend classes,
and evening programs, beginning summer 2000;
*Communicate the availability of new registration technologies, beginning
summer 2000;
*Maintain the highest standards of artistic design, composition and writing;
*Design and distribute by July 1,2000, a newsletter written specifically for
the community and targeted to college partners.
Activity: Human Resources
Goals
#1. With the growth of the college to a total of 338 employees, plus part-time
faculty, the need for appropriate support staff has been identified as a goal
of the college. The Human Resources department proposes to add to its service
an employee benefits function which would assist faculty and staff in all
aspects of employee benefits at the college. This would include information
about benefit eligibility and options, leave tracking, handling of workers?
compensation claims (and return to work for injured staff), and other benefits
provided to college employees.
#2. The use of technology to provide administrative services is a goal of the
HR department as well as the entire college. Further development of the college
intranet for HR will benefit other departments at the college in 2000-01.
#3. Professional growth, development, and training are increasingly important
for all college staff in the midst of rapid technological, organizational, and
regulatory changes. Human Resources will initiate and participate in existing
and new professional development efforts and seek ways to recognize and reward
professional development activities of college faculty and staff.
#4. Establish a new and enlarged Human Resources facility to better serve the
two-county college and community.
#5. Improve customer service by developing appropriate assessment instruments
and by seeking customer feedback.
Objectives
To achieve these goals, the Human Resources department will:
1.1 Develop a position budget proposal by October, 2000 for review at PC
1.2 Demonstrate the value of having a benefits person
2.1 Continue development of the HR website
2.2 Continue to update and maintain online access to HR procedures and policies
for use by college staff through intranet access (see Goal 5)
2.3 Continue development of new-employee orientation process
3.1 Continue to participate actively in the Staff Development committee
3.2 Provide information regarding staff to the LOG and other appropriate
communications devices
4.1 Determine total size and configuration needed for a full-service HR
department by December 2000
4.2 Identify appropriate site and develop a plan for relocation of HR department
4.3 Establish an easily accessible HR Service Center in Jackson County
5.1 Survey new employees about HR functions
5.2 Develop an on-line HR suggestion box
5.3 Develop and provide a "How-did-we-do?" card
Activity: Office of Diversity
Goals
In response to the Institutional Goal related to diversity, the Diversity
budget will support objectives and activity within three major goal areas
#1. Outreach to the multicultural communities of southern Oregon and student
retention will continue to be a high priority for funded activity,
#2. Curriculum development and resource acquisition related to topics of
diversity will also receive funding.
#3. Staff training and development related to diversity awareness and
sensitivity to others will continue as a theme for workshops and seminars at
the college.
Objectives
*Develop a multicultural student center in Medford
*Prepare an appropriate BI-lingual statement for the college catalog and
schedule of classes
*Continue discussions about establishing an Oregon Leadership Institute at RCC
*Increase contacts with student organizations in the public schools, such as
the Latino Club at Eagle Point High School
*Include the adopted diversity statement on all college course syllabi
*Make contact with the Talent Elementary School officials who have established
Los Puentes (Bridges) to create an atmosphere that is perceived as a safe
environment and to treat everyone with dignity and respect
*Continuing development of the diversity resource library and diversity
holdings for the RCC library
Division: Instructional Services
Activity: Direct Instruction
Goals
Ensure student success by increasing learning opportunities to the communities we serve.
Objectives
1. Increase course offerings by 4% above 1999-2000 baseline levels.
2. Implement new programs in Early Childhood Education and Nursing Assistant.
Activity: Instructional Administration
Goals
Ensure student success by providing oversight and coordination needed for effective programs.
Objectives
1. Transfer administrative responsibilities from departments to mid-level management and increase
student access to full-time faculty by 5% above 1999-2000 levels.
Activity: Instructional Support
Goals
Ensure student success by strengthening support services in areas of Library, Instructional Media,
Help Desk, and Two-Plus-Two.
Objectives
1. Expand library resources in Jackson County by 10%.
2. Sustain current level of Help Desk support and explore use of value-added charges.
Activity: Program Development
Goals
Ensure student success by creating new learning and training options for the year 2001-2002.
Objectives
1. Develop four (4) web-based courses during summer 2000.
2. Sustain current level of Help Desk support and explore use of value-added charges.
3. Develop one (1) program and lab facility for Computer Systems Technician.
Division: Student Services
Activity: Administration
Goals
1. Provide research and analysis services from project design through report
and presentation to selected departmental groups within Student Services.
2. Consolidate information to students in a readily accessible, widely
distributed format (#10).
3. Develop divisional collaborations with SOU and OIT counterparts (#7).
4. Establish a collaborative, collegial working environment under new
divisional leadership.
Objectives
1. Identify three areas within Student Services by December 2000 to provide
research and analysis services from the student tracking specialist. Measure
effectiveness through Student Services Council input.
2. Revise, print, and distribute a student handbook by Winter 2001.
3. Continue to collaborate with SOU and OIT to develop joint procedures that
will assist students in transferring to those schools.
4. Strengthen interdepartmental communication and understanding through
divisional retreats, workshops, and two-county meetings by establishing an
extended Student Services Council with membership from all divisions meeting
once a quarter.
Activity: Community Services
Goals
The Galleries will
• increase the effectiveness of our exhibits and operations as a means to
enrich the learning environment for students, staff and our communities. (RCC
#10)
• increase collaborative efforts across campus and in our communities to
further opportunities for holistic student development and cultural enrichment.
(SS #4)
Objectives
• Guest book feedback will be reviewed for suggestions and content. Those
suggestions will be implemented as appropriate.
Do another viewer survey through the medium of our gallery exhibit
announcements. Analyze and utilize the information.
Respond to community requests for educational exhibits.
Develop a disabilities exhibit (September/October, 2001) and wheel chair games
which integrate the arts with our campus and communities increasing awareness
of the disabled community.
Present an exhibit of Domestic Abuse (October 2001)
Celebrate Northwest Women, a juried exhibit of the work of women will be
exhibited in March 2001.
Activity: Counseling and Retention
Goals
1. Provide increasing numbers of entering and continuing student’s
comprehensive assessment services that increase the likelihood of educational
success and retention at RCC. Assumption 1,3,8
2. Simplify the intake process while maximizing assessment orientation and
advising services that recognize the needs of a diverse student body.
Assumption 5, 11
3. Coordinate efficient and effective Student Services curricular offerings
including Web based offerings through Northstar. Assumption 11
4. Assess comprehensive student service needs at all RCC sites. Assumption
1,2,3,8,10
5. Continue to expand and clarify services to undecided/undeclared population
through new advising and orientation programs with the outcome of informed
program choice and appropriate college readiness skills. Increase counselor
availability without new counseling staff by expanding clerical assistance to
counselors and director. Assumption 1,5
6. Develop a three-year plan for comprehensive Student Life Program serving
all sites. Increase program staff by .60 pt faculty in Student Life and High
school outreach; offer talent grants to increase student staffing. Assumption 10
7. Facilitate trainings in diversity and student success/retention for all
counseling departmental staff and student workers. Assumption 5, 8
8. Evaluate non-traditional transfer patterns of our students. Redesign
systems and services based on needs and data analysis. Assumption 7,5,10,11
Objectives
1. Increase placement testing numbers by enrollment targets, increase student
retention by 5% in degree seeking courses, offer retention services to at least
two new populations in workforce training centers.
2. Offer ESL placement test to 5 pilot testing sites, evaluate and analyze
service needs based on pilot data and cooperative services agreements with
Basic Skills staff.
3. Use focus groups to determine user satisfaction with newly designed
advising, undecided/undeclared program and orientation services. Assess ease,
access, and diversity issues related to service delivery.
4. Use student groups to identify and develop student life needs analysis.
Increase high school outreach by 50% to Jackson County High Schools. Convene
student life forums for staff and student. Propose 3-year plan for services,
staff and facilities. Include all sites.
5. Develop and deliver two trainings in diversity and one retention/student
for staff and students within our department(s)
6. Review transfer data report from Oregon transfer study group. Prepare
recommendations for service delivery 2-year goal. See TRIO grants
Activity: Discovery Programs
Goals
1. (Planning Assumption 1) Discovery Programs will maintain our course offering
FWSSu terms. MO and BF will offer our block of program classes, Transiciones
will offer a 9 week winter class in both counties. LINKS will offer one spring
term activity.
2. (Planning Assumption 2) Discovery Programs will continue to grow. Being
relocated to the
Wards Building our largest area of growth will be in Medford.
3. (Planning Assumption 5) Discovery Programs is an excellent feeder for a wide
range of students.
We are a major entry point for special populations and hispanic students. The
majority of our students
are first generation college students.
4. (Planning Assumption 6) Discovery Programs has a unique program base at each
campus. We are a feeder for all academic vocational/technical programs.
5. Discovery Programs will be considered Level 2 intensive service forthe
Workforce Investment Act.
6. (Planning Assumption 10) Discovery Programs Vision Statement is entirely
devoted to the empowerment of the individual student with special emphasis in
leadership development and mentoring.
Objectives
1. We will continue to achieve a 20-25 class size/term in MO, BF and Trans. A
new program has
been designed to incorporate two terms of MO/BF classes with developmental
education or
program specific classes. This will be measured by class enrollment.
2. We will work with community organization and campus departments to address
needs for the hispanic community especially in the area of accessing
educational opportunities. This will be done by Transiciones staff making
contact with at least 15 agencies which service the Hispanic community in each
county during fall term. Staff will also attend Hispanic Clearinghouse
meetings.
3. We plan to be a major player in the college’s upcoming TRIO grant
application. We will work on an 10-15% increase in our Hispanic population.
In Transiciones we are offering one on one advising to achieve entry into an
RCC program be it ESL, DE or program courses. This will be measured by
compilation of enrollment data.
4. At least 50% of our students in BF and MO will continue as RCC students
after their first term in a certificate or degree program, with 5-10% entering
a trades or technical program. This will be measured by enrollment data and
follow-up by Discovery Program staff on students' academic progress.
5. The coordinator will attend Workforce Investment Act meetings regularly.
6. Discovery Programs has received an RCC Foundatin grant to develop and
implement a mentor class. Enrollment in the class and evaluation by the
students will determine the success of the project.
Activity: Employment Services
Goals
Student Employment Services includes Learn & Earn, Work Study, Cooperative Work
Experience (CWE), Occupational Skills Training (OST), and Professional Skills
Training (PST).
1. Increase Student Employment Services throughout the district including
Riverside Campus and the Workforce Training Center located in White City.
2. Increase by 20 percent 0ST/PST core offerings thereby increasing FTE.
3. Increase student contact at Riverside and Redwood campuses by 20 percent.
4. Achieve, at least, a rating of 20 percent "very satisfied/completely agree"
on the Student Employment Services attributes measured in the Winter 2001
Student Satisfaction Survey.
4a. Revise existing department satisfaction survey to measure performance in a
variety of areas on an ongoing basis, striving for superior performance.
5. Increase by 20 percent the number of student employment faculty contacts by
expanding service coverage to 2 additional instructional programs.
6. Ninety percent of student employee supervisors will understand the
guidelines for supervision of their Work Study/Learn and Earn student employees.
Objectives
OBJECTIVES FOR GOAL #1
*A faculty representative will spend 2-3 hours a week at the Workforce Training
Center.
*A part-time clerical position for Student Employment Services will be filled
at Riverside Campus. This will relieve faculty workload allowing additional
outreach to other RCC sites and provide additional Student Employment Services
support.
*Redwood Campus faculty will increase scheduled time at the Riverside Campus.
OBJECTIVES FOR GOAL #2
*OST/PST faculty will complete labor market research which will add to the
current core offerings.
*Faculty will recruit new training sites associated with the new OST/PST core
offerings.
OBJECTIVES FOR GOAL #3
*Broaden advertising efforts through reader boards and bulletin board
announcements.
*Add interview and job search workshops to existing workshops offered through
Student Employment Services.
*Advertise Student Employment Services by distributing flyers, organizing
special Student Employment events and workshops, and add a banner to web page
ads.
OBJECTIVES FOR GOAL #4 & 4a
*Offer high-quality Student Employment Services workshops utilizing new and
updated tools and materials.
*Schedule regular cross-training to staff within Student Employment Services.
OBJECTIVES FOR GOAL #5
*Student Employment Services faculty will add services to 2 programs in 00-01.
*A presentation of Student Employment Services will be developed for RCC new
employee faculty and staff orientations.
OBJECTIVES FOR GOAL #6
*Each student supervisor will receive the newly developed "Star Supervisors"
handbook containing guidelines for supervising student employees.
*To reach additional supervisors, the handbook will be available on the Student
Employment Services web site.
Activity: Enrollment Services
Goals
Enrollment Services major goals as the relate to institutional assumptions are
these:
*Increase access to student services and assist distance learning, evening, and
weekend students by bringing on line Internet and Touch Tone/Voice Response
(TT/VR) registration and student information systems. (MA # 5,10,11)
*Target 70% student use of Internet and TT/VR registration systems by Spring
Term ‘01(MA# 5,10,11)
*Increase access for students who are duel enrolled at Southern Oregon
University and Rogue Community College. (MA #7)
*Increase efficiency by not duplicating all staff at each site, and enhance
effectiveness in processing service requests (evaluations, grade changes, final
grades, admin drop) (MA #8,2,3,)
*Increase efficiencies in college wide admissions procedures.
Objectives
*Implement a public relations drive to inform students, faculty, and staff
about Internet and TT/VR registration systems.
*Develop and implement student, staff and faculty training plans for Internet
and TT/VR registration systems.
*Implement incentives for students to use Internet and TT/VR registration
*Review and improve admissions processes by centralizing functions.
systems.
*Offer SOU enrollment and student information software on RCC Kiosks.
*Design and implement a document routing/ work -flow system using the document
imaging software, Application Extender.
*Work with Internet department to design on-line forms for student and staff
use.
Activity: Financial Aid
Goals
Financial Aid Office Goals 2000-2001.
1. Student Employment
Our goal is to assist and encourage the Student Employment Office in
establishing equitable student employment opportunities in Jackson County. In
2000-2001, RCC will have a 54% increase in federal work study positions
available to students at the Riverside Campus.
2. Student Access
The Financial Aid Office will assist in the recruitment of pre-entry
populations and the retention of current students.
The Financial Aid department will increase and improve services available to
veteran students at the Riverside Campus.
3. Technology
The Financial Aid department continues to maximize its efficiency by using
available technology. Our "paperless office" is efficient and effective as
currently measured by fewer processing staff responsible for a greater student
workload. We encourage staff productivity and accuracy, while maintaining job
satisfaction and well-being.
With the implementation of Internet and Telephone Registration systems, the
Financial Aid Department will accommodate the needs of these students using
electronic access systems.
Objectives
1. Before 1999-2000, there were no work study positions at RVC. We will help
distribute FWS opportunities more equitably by creating at least 8 new student
assistant positions in the new Wards building at RVC. 28 new FWS allocations
have been added at RVC for 2000-2001.
2. The Financial Aid department believes that the best way to help with
recruitment and retention is to maintain a quick turn-around time from
application to award, and to provide excellent customer service to those who
need it. We experienced a 26% increase in applications from 97-98 to 99-00,
and a 54% increase in actual federal and state dollars delivered to those
applicants. We anticipate another 10% increase in student financial aid
applications in 2000-2001. Our processes have continued to improve in order to
accommodate this growth using existing staff. Financial aid applications are
acknowledged and responded to within one day of receipt. Awards are packaged
within an average of 3 to 4 weeks of receiving all the required documents from
the student. We will measure customer service by using the results of the RCC
student satisfaction survey and the ACT student opinion survey.
The Financial Aid department will participate in at least 4 high school parent
night programs, and Financial Aid Advisors will be available to parents who
need help completing aid applications for graduating seniors in our community.
Due to the projected retirement of our current Veterans Advisor in December of
2000, we plan to use salary savings to hire a full-time Veterans Advisor while
retaining the retiring advisor 19 hours per week. This will allow for training
and also expanded access to veterans in both counties.
3. Select Financial Aid Specialists will telecommute beginning in September
2000. We will compare the number of files reviewed weekly/per staff this year,
to the number completed the same week last year. We will also compare the sick
leave days taken in the department from September 99-June 2000 to the number of
days taken from September 2000-June 2001.
We will train student assistants to teach other students how to access their
own financial aid information on the web. 100% of our student borrowers will be
able to complete loan applications and counseling processes on the web.