Divisional Strategic Initiatives 2000-01

Division: Administrative Services

Activity: Administration / Purchasing / District

No goals/objectives for this activity

Activity: Bookstore

Goals
*Improve and maintain a web-based textbook ordering system to accommodate the 
increase in students purchasing textbooks. (Assumptions #1, #8, #10)
*Increase services at Riverside campus bookstore closer to the level available 
at the Redwood campus bookstore as growth continues in Jackson County. 
(Assumptions #1, #2, #8)
*Coordinate web based book ordering with course registration to allow students 
to register and orders books at the same time. (Assumption #8, #10)
*Improve customer service and inventory tracking with a point-of-sale system to 
allow book scanning at time of purchase and automatic inventory counts. 
(Assumption #1, #8)
Objectives
*10% of sales using web based textbook ordering with shipping and reserve 
capabilities would decrease long lines in both bookstores.
*Part-time bookstore clerk added to accommodate the needs of the increased 
student population at the Riverside bookstore.
*Increase size of Riverside bookstore by 50%. Current area at Riverside campus 
is 556sq. ft. serving 2000 FTE and 2400 sq. ft. at Redwood campus serving 2000 
FTE.
*Implement an electronic point-of-sale system by Fall term which would allow 
instant inventory tracking, faster customer check-out lines, scanning of 
merchandise, and more accurate sales.

Activity: Business Services

Goals
ˇ Expand student payment options to facilitate student retention in support of 
FTE assumptions (Assumptions 1 and 5).
ˇ Take a more active role in the budget process, as defined by the strategic 
plan and the budget DTF, through the provision of timely and accurate resource 
and expenditure forecasts (Assumption 8).
ˇ Make materials available in Spanish to support a more diverse student 
population. Also, utilize Spanish-speaking staff within Business Services for 
community outreach and student support (Assumption 5).
ˇ Re-establish regular meetings with SOU staff in support of service provision 
for our dual enrolled students (Assumption 7).
ˇ Expand business services available at the RCC site in White City (Assumption 
3).
Objectives
ˇ Eliminate drop for non-payment and manage student credit line policy to the 
benefit of all students.
ˇ Encourage the use of web-based payment capabilities so that 20% of students 
are using this payment method.
ˇ Resource and expenditure forecasts accurate within 3%.
ˇ Spanish-speaking staff to attend at least two meetings in support of Hispanic 
outreach especially focusing on explaining payment options to potential 
students.
ˇ Have one meeting per quarter for SOU and RCC business services staff.
ˇ Add payroll and accounts payable services at the WTC by increased utilization 
of half-time staff added this year.

Activity: Cafeteria

Goals
*Maintain low prices and affordability at Redwood campus cafeteria even while 
salary costs continue to rise due to mandated increases. (Assumption #10)
*Acknowledge the continued diversity of the student population and review menu 
selections as needed to accommodate all customers at the Redwood campus 
cafeteria. (Assumptions # 5, #10)
*Obtain improved vending services to better serve students and staff at the 
Riverside campus. (Assumptions #1, #10)
*Provide easy accessibility to computers and the internet by setting aside an 
area in the cafeteria for a cyber café. (Assumptions #8, #10)
Objectives
*Double vending availability and selection at Riverside campus.
*Use surveys as a tool to find out what customers want.
*Change menu items to reflect changing seasons and customers’ wants.

Activity: Childcare

Goals
*Maintain a quality affordable service providing developmental and educational 
enrichment to the children of students and staff. (Assumption #10)
*Increase the usage of the childcare center during the afternoons between 2pm 
and 5pm. (Assumption #5)
*Have an informative video about the RCC Childcare center for new incoming 
parents. (Assumption # 5, #10)
Objectives
*Increase by 20% the number of children who use the childcare facilities in the 
afternoons.
*Create a pool of qualified volunteers to work at the childcare facility to 
help maintain the current quality of childcare provided.
*Create video showing a normal day at the childcare center by fall term.

Activity: Computer Services

Goals
ˇ Install and maintain RogueNet services at all current, new, and expanded RCC 
locations. (Assumptions #2, #3)
ˇ Assist in the intake and processing of increased FTE through upgrades of 
current administrative software packages and development/implementation of new 
systems. (Assumption #1)
ˇ Assist in the smooth delivery of administrative functions and services. 
(Assumption #8)
ˇ Meet Institutional Research needs to ensure departments have fast and 
accurate access to needed information. (Assumptions #1, #5, #8)
ˇ Maintain security of RCC data stored in RogueNet servers. (Assumption #8)
Objectives
ˇ Maintain 99.9% RogueNet uptime 24 hours per day, 7 days per week, 365 days 
per year.
ˇ Contract for a security audit and implement the appropriate recommendations 
within budget limitations.
ˇ Contract for a network performance and design audit to evaluate and improve 
network performance at all RCC locations and implement the appropriate 
recommendations within budget limitations.
ˇ Work in collaboration with appropriate departments to implement needed 
application software, such as online advising, telephone registration, and 
internet registration by Fall Term.
ˇ Complete needed upgrades of in-house developed application software within an 
average of one week of request.
ˇ Install network and telephone services at Wards Bldg, including all hardware 
connectivity needs to each desktop (wiring, faceplates, hubs, switches, racks, 
etc.), system connectivity needs for each user (user accounts, email accounts, 
WinFrame setups, etc.), and telephone services (switch, wiring, faceplates, 
etc).
ˇ Work in collaboration with appropriate departments to implement a bookstore 
point-of-sale (POS) system linked with Accounts Receivable and Financial Aid 
within three months of purchase and within budget limitations.
ˇ Create access to institutional demographic information on RCC webpage.
ˇ Meet increased requests for data analysis and research by hiring a researcher.

Activity: Internet

Goals
* Develop tools, utilities, and access to student and staff resource needs via 
the RCC Web. (Assumptions No. 1, 9, 11)
* Use the web in the development of a stronger partnership with Southern Oregon 
University and OIT (Assupmtion No. 7).
* Provide employment resources for students and business (Assumptions No. 9).
* Develop and expand web site to include a more diverse student population 
(Assupmtion No. 5).
Objectives
* Develop on-line registration to be in place fall term 2000.
* Work in collaboration with SOU and OIT in the development of the web as a 
marketing tool for fall term.
* Work in collaboration with businesses in expansion and development of a 
college/community job database to assist employers and students.
* Improve web site usability and functionality through review of web reports 
and usability study.
* Work in collaboration with departments in the development of 
applications/tools to increase efficiency.
* Develop web access to student information on how to get started at RCC for 
Hispanic population.
* Maintain and expand the ADA web site to accommodate a more diverse student 
population.
* Collaborate with departments to implement room scheduling software on the web 
site within budget limitations.
* Collaborate with departments to develop and implement web-based class 
syllabus/outline software.
* Collaborate with administrative departments to develop and implement staff 
database and web-based tools to increase efficiency.

Activity: Plant Services

Goals
*Provide efficient cleanliness, repair, and preventative maintenance for the 
College, so we can be effective long-term caretakers of RCC. (Assumption # 1 
and # 2 - maintain additional facilities with increase in FTE).
*Regularly maintain the grounds to enhance the appearance of RCC while reducing 
or eliminating hazard areas. (Assumption # 8 - efficient use of resources for 
preventive maintenance of grounds).
*Utilize technology to enhance quality and/or reduce labor hours where it is 
cost effective. (Assumption #1 and #2 - utilize time saving devices to 
accommodate the additional facilities and increased FTE with minimal staff).
*Provide a safe environment for students, faculty and staff. (Assumption #5 - 
access demands and needs for a more diverse student body).
*Renovate existing space as needed to most effectively utilize space for 
additional faculty and staff. (Assumption #1 and #2 - provide usable space for 
added faculty and staff for serving the increased FTE).
Objectives
*Reduce average start to completion time of non-critical work orders by 25%. 
*Provide one full-time maintenance worker, which will assist in the increased 
demands of building maintenance at RVC. (Note: The number of work orders in 
Jackson County has increased from 2% to 33% of total Plant Services work orders 
in the past three years, with no increase in maintenance staff).
*Provide an environment of safety to staff and students by detailing an 
emergency response plan on the college website.
*Better security response time to assist students and staff by responding to 
incidents and access to facilities at RVC. Achieved by adding full-time 
security on swing shift.
*To have the ability to perform both grounds maintenance and new landscaping, 
by adding additional staff.
*To complete, monitor, and adapt a daily and periodic cleaning schedule that is 
more complete for all buildings. Monitor progress by periodic survey.
*To implement the preventative maintenance program in at least 50% of 
facilities by end of the year.

Division: Business and Community Learning Services

Activity: Administration

Goals
1.   Expand divisional learning services (Related College Goals 1 and 3)
2.   Pursue additional sources of funding.  (Related to College Goal 2).
3.   Support college efforts to develop and maintain appropriate facilities  
     throughout the district, especially those that include accommodations 
     for BCLS activities.  (Related to College Goal 3).
4.   Support regional business and workforce development. (Related College 
     Goal 4)
5.   Expand development of workforce training services. (Related College 
     Goals 1, 3, 4)
6.   Manage and develop processes, programs, and services that are 
     efficient, affordable, effective and responsible (quality).  
     (Related College Goal 6)
7.   Improve and ensure accessibility of learning services to customers.
     (Related College Goals 6 and 11)
8.   Develop and expand collaborations with individuals and groups in our
     communities and within the college. (Related College Goal 8)
9.   Improve communication processes for the division. (Related College 
     Goal 9)
10.  Hire, develop, and maintain staff members who are qualified, 
     competent, and dedicated to meet changing needs of customers. 
     (Related College Goal 12) 
11.  Provide learning services that enrich, strengthen, and diversify 
     the communities of the region, and the quality of life for individuals   
     throughout the district.  (Related College Goals 4 and 10)
Objectives
1.	Expand divisional learning services (Related College Goals 1 and 3)

1.1 	Increase delivery of Short-Term Skills Training and Customized Training 
services by increasing FTE 30% to 199 and revenue and headcount proportionally 
in 2000-01 (relative to 1997-98 - 153.55 FTE, $1,022,625 gross income, and 
2,880 headcount) and FTE by 50% to 230 by 2002-03.  
	
1.2	During 2000-01, Community and/or other enrichment courses will in-
crease enrollments and related tuition revenues relative to 1997-98 by at least 
50% to 165 FTE.  (1997-98 headcount was 3,780; FTE, 110.3: revenue $168,225).  
	
	1.3	Expand learning plan services related to JOBS, Welfare to Work, 
and similar related Workforce Investment Act programs by 100% to 152 cli-ents 
served in 1999-00 and by 150% to 190 in 2000-01 (relative to 76 for 1998-99).  
		
1.4	Improve marketing processes for the division.

1.4.1   Distribute BCLS promotional materials each quarter to appropri-ate 
partner agencies. Effectiveness will be reexamined at least every six months.  
	

1.4.2  Seek funding for division-wide marketing plan and process, includ-ing 
individual plans for each department and program, in support of BCLS program 
development and delivery.  
	
1.4.3   Publish quarterly BCLS bulletin.  

1.4.4   Develop and implement an integrated advertising schedule for all BCLS 
services by June 2001 with annual review.

2.   Pursue additional sources of funding.  (Related to College Goal 2).

2.1	The amount of funding coming from non-traditional sources such as 
grants, private sources and collaborative efforts, will increase over 1999-00’s 
baseline (excluding SOSGAP) of  $189,995 by 10% to $208,994 in 2001-02.  

2.2	Increase the number of businesses served annually via contracted 
services by 10% to 57 over 1999-00’s baseline of 52.  

3. 	Support college efforts to develop and maintain appropriate facilities 
throughout the district, especially those that include accommodations for BCLS 
activities.  (Related to College Goal 3).

3.1   Pursue alternative funding possibilities for construction of an applied 
tech center (ATC) by June 30, 2003.  

3.2	Expand the base of active business supporters for the ATC from 20 to 35 
by May 1999 with at least 25 in the Rogue Valley by January 2002.  

3.3	Offer at least two new training programs based at the C building in 
downtown Medford by 2001-02.   

3.4  	In collaboration with partner agencies, develop a plan for a One-Stop 
Center in Grants Pass that may include facilities and services for RCC 
workforce development, community and continuing education and student access by 
December 2002.

3.5 	Work with Table Rock Campus Development Team to refine the plan, by 
June 30, 2001, for funding construction of new facilities and implementation of 
new program delivery at TRC during the following two to three years.  

4.  Support regional business and workforce development. (Related College Goal 
4)

4.1. The SBDC, in collaboration with the SOU SBDC, will:  

4.1.1   Increase business-related workshops/courses offered in Jackson County 
from 6 in 1998-99, to 23 in 1999-00, to 33 by 2000-01 and to 40 by 2001-02.
  
4.1.2   In cooperation with SOU SBDC and the Illinois Valley Community Response 
Team, increase counseling activity in Josephine County by 20% to 737 (relative 
to 614 in 1998/99) by June 30, 2001.  This includes a 5% increase to clients 
with diverse special needs.  
	
4.2	Support industry with the establishment and delivery of the following 
ATC services: CAD/CAM lab, CNC Router. Technician Maintenance Training 
Equipment by 2000-01.   Broaden marketing to include transitional employees.  
Expand current offerings to meet the needs of emerging, transitional, and 
existing workforce.  

4.3	Increase new continuing education short courses for current workforce 
in professional, technical, and managerial topics from 20 for 1999-00, and to 
36 for 2000-01, and to 46 for 2001-02 with commensurate increases in FTE’s and 
course deliveries.  

4.4	Provide a resource annually for regional economic development boards 
and initiatives with at least two BCLS staff serving on economic development 
boards.  

5.  Expand development of workforce training services. (Related College Goals 
1, 3, 4)

5.1   Determine location and pursue support to fund and staff a Workforce 
Training Center in Grants Pass in collaboration with other community service 
providers during 2001-02. 
	
5.2   Pursue efforts for co-location of a One-Stop Center in Grants Pass be-
ginning 2001. 
	
5.3   Provide workforce assessment services collaboratively with other agen-
cies and divisions within the college by 2001-02. 

5.4   Increase the development of short-term skills training offerings and cus-
tomized training services by 30% to 252 by 2000-01 (from 194 in 1997-98) and by 
50% to 291 by 2002-03.  Identify, develop, and promote staff to meet as many of 
these training opportunities as possible.  

5.5	Increase professional continuing education services by 20% to 66 by 
June 2000 and by 50% to 83 by June 2001 (compared to 55 classes in 1998/99).   

6.	Manage and develop processes, programs, and services that are effi-
cient, affordable, effective and responsible (quality).  (Related College Goal 
6)

6.1	Identify and describe critical operating processes of the division by 
the end of Fall term 2000.  Update the list of critical processes annually.  

6.2	Based on feedback about areas of critical need for improvement, select 
at least two processes each year by the end of Fall term for improvement.  
Implement related improvement team efforts by the end of Spring term 2001.  

6.3	Track the progress of each process improvement team effort and compile 
an annual report by June 30 of each year of the progress made by the current 
active improvement teams.  
	
7.   Improve and ensure accessibility of learning services to customers.
(Related College Goals 6 and 11)

7.1	Help identify college infrastructure needs for student service 
activities, career information, job readiness training, and business office 
activities at the WFTC and other off-campus sites annually.  

7.2	Customized Training, along with other possible partners, will 
collaborate with employers to provide education/training classes in at least 
four work sites per year by July 2001, six by July 2002, and eight by July 
2003.  

7.3	Continually develop improved methods of assessing customers’ needs and 
increase our responsiveness to their needs. 

7.4	Develop a divisional plan for use of Distributed Learning options for 
BCLS courses by April 2001, with courses delivered by Spring 2001.  Continue to 
refine plan.  

8.  Develop and expand collaborations with individuals and groups in our
     communities and within the college. (Related College Goal 8)

8.1	Conduct an annual review of internal and external partners to update in-
formation on current collaborative activities and identify and develop possible 
new ventures including shared facilities and collaborative delivery of 
services.  Report complete by end of Spring term 2001 and reviewed annually.  

8.2	By January 2001, implement a specific collaborative process for launch-
ing or expanding training ventures jointly with departments of Instructional 
Services.  Achieve similar arrangements with Developmental Studies and Student 
Services by April 2001.  Continue to refine plan and expand efforts.  

9.  Improve communication processes for the division. (Related College Goal 9)

9.1  Review participatory decision-making processes at least annually by May 30 
at all levels with feedback for improvement.   Develop and use measures of 
effective and efficient involvement for these annual reviews.  

9.2  Generate a monthly report for the President, also to be shared with other 
deans, listing special projects, events, achievements, and concerns for the 
BCLS division.  

10.	Hire, develop, and maintain staff members who are qualified, compe-
tent, and dedicated to meet changing needs of customers. (Related College Goal 
12) 

10.1	Supervisors will annually review and update each individual’s pro-
fessional development plan by assessing training and development needs for each 
staff member who is employed full-time or part-time (if regularly reappointed 
at 50 percent or greater level per term).   

10.2   Provide appropriate training or growth opportunities for at least 60% of 
staff members seeking job-related skill improvement each year.  

10.3   Consistent with individual professional development plans, identify job 
enhancement or promotional opportunities for at least 20% of staff each year.  

11.	Provide learning services that enrich, strengthen, and diversify the 
communities of the region, and the quality of life for individuals throughout 
the district.  (Related College Goals 4 and 10)

11.1	Assess the needs and feasibility of offering SBDC services (counseling 
and classes) to the Illinois Valley/Cave Junction and Sunny Valley/Wolf Creek 
areas by June 2001.  


11.2	Assuming a need exists and contingent upon multi-regional support 
funding, begin providing services to these two areas via traditional and 
distributive learning formats by April 2002.

11.3	By July 2001, develop an accounting process that enables Community 
Education to retain a portion of instructional revenues for program 
development.  

11.4	Assess the need and feasibility of offering community education courses 
in Shady Cove and Cave Junction by July 2001.  

11.5	During 2000-2001, Community Education will increase tuition revenues by 
50% over the 1997-98 base of $68,225.    

11.6	By January 2002, the SBDC and Community Education will have established 
processes and procedures for providing services and training and will have 
conducted at least one training via a distributive learning format.   

Activity: Business and Workforce Development

Goals
Support the implementation of the BCLS Goals and Objectives, including:

1.   Expand business and workforce development learning services.

2.   Pursue additional sources of funding for business and workforce 
development.

3.   Identify/develop facilities to serve the expanding needs of business 
and workforce development.

4.   Strengthen support for regional business and economic development.

5.   Expand development of workforce training services.

6.   Manage and develop processes that are affordable, efficient, responsible 
and effective.

7.   Improve and ensure accessibility of business and workforce development 
learning services to customers.

8.   Work toward greater collaboration with other departments/divisions of the 
college and with other agencies.

9.   Improve communication and participatory decision-making within business 
and workforce development, the college, and with outside partner agencies.

10.  Support hiring and developing well-qualified staff for business and 
workforce development.

11.  Support other divisional efforts to provide learning services that enrich, 
strengthen, and diversify the communities of the region by participating in 
meetings and projects as needed.
Objectives
1.   Expand business and workforce development learning services.

     1.1   Increase short-term skills training and customized training service 
to 10% of 1999-00 level.

     1.2   Increase continuing education short courses for current workforce in 
professional, technical and managerial topics to 36 in 2000-01.

     1.3   Support greater establishment of student service activities, career 
information, job readiness training, and business office activities at the WFTC 
by working with staff of other divisions to recognize needs.

     1.4   Improve marketing processes for business and workforce development 
by actively supporting development of a divisional marketing plan including 
detailed plans for marketing components of Business and Workforce Development.  
Draft complete by December 2000 with final plan complete by June 2001. 

2.   Pursue additional sources of funding for business and workforce 
development.

     2.1   Pursue funding for a Workforce Training Center in Josephine County 
during 2000-01.

     2.2   Pursue alternative funding possibilities for completion of an 
Applied Technology Center for construction to be completed by June 30, 2003.

3.   Identify/develop facilities to serve the expanding needs of business and 
workforce development.

     3.1   Work with others, internal and external to the college, to determine 
a location and funding strategy for a Workforce Training Center in Josephine 
County by June 30, 2001.

     3.2   Work with the Technical Training Center Project Development Team to 
determine location, configuration, and funding strategy for the ATC by June 30, 
2001.

4.   Strengthen support for regional business and economic development.

     4.1   Increase business-related workshops/courses offered in Jackson 
County to 36 in 2000-01.  
	
     4.2   Continue board participation in the Regional Investment and SOREDI 
boards and participate in the Regional Partnership meetings.   

5.   Expand development of workforce training services.

     5.1   Increase the development of short-term skills training offerings and 
customized training services by 30% by 2000-01 (relative to 1997-98).  

     5.2   Identify 12 additional training services with organizations that 
require advanced professional continuing education by June 2000 and 20 by June 
2001.  

6.   Manage and develop processes that are affordable, efficient, responsible 
and effective.

     6.1   Align staff responsibilities to maximize delivery of business and 
workforce development course offerings.

7.   Improve and ensure accessibility of business and workforce development 
learning services to customers.

     7.1   Help identify college infrastructure needs for student service 
activities, career information, job readiness training, and business office 
activities at the WFTC and off-campus sites by working with staff and 
committees of other divisions and providing input to their budget planning 
process.

     7.2   Customized Training, along with other possible partners, will 
collaborate with employers to provide on-site education/training classes for at 
least 4 work sites per year by July 2001.

     7.3   Expand guided work experience learning services related to JOBS and 
other programs to 167 in 2000-01.

8.   Work toward greater collaboration with other departments/divisions of the 
college and with other agencies.

     8.1   Develop and expand collaborative processes for launching or 
expanding new training ventures involving faculty, staff, and other resources 
of other departments/divisions.  Implement at least three successful, mutually 
beneficial, collaborative deliveries (with one or more other divisions) of 
short-term or customized training by the end of Spring term 2001.  

9.   Improve communication and participatory decision-making within business 
and workforce development, the college, and with outside partner agencies.

     9.1   Provide data for department activity reports quarterly to BCLS 
Administration beginning Summer Term 2000-01.

10.  Support hiring and developing well-qualified staff for business and 
workforce development.

     10.1  Develop, and annually monitor, professional development 
opportunities for staff coordinated with annual evaluation reviews for all 
department staff. 

11. Support other divisional efforts to provide learning services that enrich, 
strengthen, and diversify the communities of the region by participating in 
meetings and projects as needed.

Activity: Community Education

No goals/objectives for this activity

Division: Developmental Studies

Activity: ABE / GED®

Goals
Expand basic skills educational opportunities in the two county region by 
providing 22 new FTE through expanding current offerings; adding new programs, 
classes, and labs; implementing transitional programs and services; and 
partnering with agencies, businesses, and industries to offer basic workplace 
education.
Objectives
1.1  Increase basic skills program offerings in family literacy, basic computer 
literacy, and workplace-oriented skills to generate an additional 7 FTE over 
1999/00 levels.  

1.2  Increase the number of new outreach learning classes to generate an 
additional 9 FTE above the 1999-00 level.  

1.3  By October 2000 implement a transitional class for students moving from 
GED® to DE classes.  

1.4  Collaborate with BCLS and Skill Center to expand use of the WorkKeys 
system in learning centers.

1.5  By December 2000 complete basic skills program analysis using the 
Indicators of Performance Quality document in preparation for the State 
evaluation February 2001.

1.6  By Winter 2001 increase Fir Street Learning Center classroom capacity to 
generate an additional 8 FTE.

1.7  Collaborate with one business to implement an on site workplace learning 
center by Winter 2001.

1.8  Collaborate with an additional high school in Jackson County to offer a 
drop out recovery program by Winter 2001.

1.9  Schedule support services (ADA) and counseling staff a minimum of four 
hours per week at Fir Street Learning Center, Market Street Learning Center, 
and Redwood Campus Learning Center by July 2001.  

Activity: Administration

Goals
1.  Develop an effective and efficient divisional organizational system to 
provide oversight and coordination needed to achieve the division's goals and 
objectives.

2.  Support hiring and developing well-qualified staff for the division.
Objectives
1.1  Establish a divisional management team and other departmental teams as a 
means of coordinating divisional programs and services, improving communication 
and participatory decision-making, collaborating with other RCC divisions, and 
partnering with outside agencies.

1.2  Divisional management and departmental teams meet regularly each term to 
plan, resolve problems, and seek new opportunites regarding Adult Basic 
Education, Developmental Education, and Assistive Support Services programs and 
services.

1.3  Support divisional efforts to expand and improve basic workplace skill 
offerings, including support to WIA Title I and Title II implementation, 
developing increased service capacity and developing targeting basic workplace 
courses/instruction.

1.4  Support efforts to pursue additional funding by developing testing fee for 
outside agencies by Fall 2000.

1.5  By October 2000, hold at least two divisional half-day retreats to conduct 
a unit self-study that reflects the new divisional organization and goals.

1.6  By January 2001, revise all divisional information, including web site, 
catalog, time schedules, and informational flyers to reflect changes in 
management personnel.

1.7  By Spring 2001, develop a divisional manager's handbook that will show 
current operating guidelines consistent with the contracts in the areas of 
faculty and classified evaluation, budgeting, and cirriculum and staff 
development.

1.8  Collaborate with SOREC partners to revise JOBS services in adult basic 
skills learning centers by Spring 2001 term.

2.1  Strengthen quality of staff across two counties by implementing an 
extensive staff development system based upon the new faculty and classified 
evaluation processes.

2.2  Hold at least one classified meeting per term to continue training on 
organizational and procedural issues of TOPS system.

2.3  By Winter 2001, all full time faculty will be trained to advise.

2.4  By Spring 2001, develop an online or computer disc orientation program for 
basic skills faculty.

2.5  By June 2001, 75% of faculty will have participated in the RCC new faculty 
orientation program, regional or state designed trainings, and/or local 
trainings.

Activity: Developmental Education

Goals
1.  Increase developmental education program offerings in classes and tutoring, 
particularly in Jackson County, to generate an additional 32 FTE over 1999/00 
levels.
Objectives
1.1  Increase FTE by 12 FTE over 1999/00 levels in DE classes.  

1.2  Expand the weekly hours and staffing at Riverside Center Tutoring Center 
to delivery 16 FTE over 1999/00 level.  

1.3  Offer at least one DE class over the Internet by September 2000 and a 
second class by Spring 2001.  

1.4  By Fall 2000 coordinate with the Math Department and Humanities Writing 
program on completing the set up for tutoring center computer labs at Riverside 
Center and Redwood Campus for skill enhancement in math and writing.

1.5  By Fall 2000 increase classified staffing levels at Riverside Center and 
Redwood Campus to cover all hours of student testing.

1.6  If TRIO grant is funded, collaborate with Student Services during this 
year to develop a plan to train and supervise student peer tutors beginning 
Summer 2001 term.

Activity: Support Services

Goals
Assure the necessary infrastructure to deliver services to increased number of 
students needing accommodations and other supportive services in the two county 
area.
Objectives
1.1  Add a .5 FTE Jackson County Adaptive Lab Specialist at Riverside Center by 
Spring 2001.  

1.2  Increase .5 FTE Part Time Jackson County Support Services Advisor to Full 
Time faculty by June 2001.  

1.3  Increase clerical support to Jackson County Support Services office 
from .5 clerical to 1.0 FTE by June 2001.  


1.4  Increase general fund commitment to the Support Service budget with a 
corresponding reduction of Carl Perkins grant budget allotment by at least 20% 
for the 2001-02 year.  

1.5  By June 2001 add a FT Josephine County Support Services Advisor position 
to allow for 100% of the Support Services Coordinator's workload for 
coordination and administration activities.  



Division: Human Resources & College Advancement

Activity: College Events

Goals
Despite fiscal restraints, the goals related to this activity mirror those of 
community relations:

#1) To understand and serve the needs of Rogue Community College customers
#2) To work effectively within the department and with colleagues
#3) To reflect the diversity of RCC students and the community in college events
#4) To improve the effectiveness of college events
Objectives
The Community Relations Team will:

*Collaborate with appropriate organizations to improve the diversity in college 
events

*Promote and support at least four events related to cultural diversity

*Collaborate in the development of a marketing and communications plan

*Develop and maintain an annual calendar of college and community events

*Develop and implement at least three processes that will encourage and 
facilitate other departments to share information

*Contribute to a dynamic and attractive college Website

Activity: Community Relations

Goals
#1. As Rogue moves toward a larger, more diverse college with major campuses in 
Grants Pass, Medford, and White City, and as RCC increases its commitment to 
regional business, workforce development, and to its educational partners — SOU 
and OIT—the Community Relations team major goal is to understand and serve the 
needs of its customers.

#2. A larger district with divergent campuses increases the need for effective, 
efficient internal communication. To this end, Community Relations second goal 
is to work effectively within its department and with colleagues.

#3. Rogue has a commitment to becoming a multicultural institution through 
recruitment of faculty, staff and students, as well as through integrating 
diversity in its academics and activities. Community Relations addresses this 
institutional goal by reflecting the diversity of RCC students and the 
community in college publications, marketing, and events.

#4 In an effort to "grow the college," support efforts to increase FTE, and 
promote alternative access delivery, the Community Relations team aims to 
improve the effectiveness of college marketing efforts and events.
Objectives
The CR team will:

*strengthen its understanding of customers' needs by developing at least three 
new processes for the exchange of information within the next two years;

*provide at least three new promotional tools supporting partnerships with SOU 
and OIT;

*Support a major capital campaign to develop a technical training center in 
White City;

*Increase by 25 percent the promotion of the Medford Campus regarding growth, 
activities, and programs;

*Develop and implement at least three processes within the next year that will 
encourage and facilitate other departments to share information;

*Contribute to a dynamic and attractive college Website;

*Research and collaborate with appropriate organizations to improve diversity 
in college publications and events;

*Develop at least three multi-lingual communications pieces within the next 
year;

*Promote at least four events related to cultural diversity in 2000-01;

*Collaborate in the development of a marketing and communications plan, with a 
draft to be presented by September 2000;

*Market alternative access to classes via distance education, weekend classes, 
and evening programs, beginning summer 2000;

*Communicate the availability of new registration technologies, beginning 
summer 2000;

*Maintain the highest standards of artistic design, composition and writing;

*Design and distribute by July 1,2000, a newsletter written specifically for 
the community and targeted to college partners.

Activity: Human Resources

Goals
#1. With the growth of the college to a total of 338 employees, plus part-time 
faculty, the need for appropriate support staff has been identified as a goal 
of the college. The Human Resources department proposes to add to its service 
an employee benefits function which would assist faculty and staff in all 
aspects of employee benefits at the college. This would include information 
about benefit eligibility and options, leave tracking, handling of workers? 
compensation claims (and return to work for injured staff), and other benefits 
provided to college employees.

#2. The use of technology to provide administrative services is a goal of the 
HR department as well as the entire college. Further development of the college 
intranet for HR will benefit other departments at the college in 2000-01.

#3. Professional growth, development, and training are increasingly important 
for all college staff in the midst of rapid technological, organizational, and 
regulatory changes. Human Resources will initiate and participate in existing 
and new professional development efforts and seek ways to recognize and reward 
professional development activities of college faculty and staff.

#4. Establish a new and enlarged Human Resources facility to better serve the 
two-county college and community.

#5. Improve customer service by developing appropriate assessment instruments 
and by seeking customer feedback.
Objectives
To achieve these goals, the Human Resources department will:

1.1 Develop a position budget proposal by October, 2000 for review at PC

1.2 Demonstrate the value of having a benefits person

2.1 Continue development of the HR website

2.2 Continue to update and maintain online access to HR procedures and policies 
for use by college staff through intranet access (see Goal 5)

2.3 Continue development of new-employee orientation process

3.1 Continue to participate actively in the Staff Development committee

3.2 Provide information regarding staff to the LOG and other appropriate 
communications devices

4.1 Determine total size and configuration needed for a full-service HR 
department by December 2000

4.2 Identify appropriate site and develop a plan for relocation of HR department

4.3 Establish an easily accessible HR Service Center in Jackson County

5.1 Survey new employees about HR functions

5.2 Develop an on-line HR suggestion box

5.3 Develop and provide a "How-did-we-do?" card


Activity: Office of Diversity

Goals
In response to the Institutional Goal related to diversity, the Diversity 
budget will support objectives and activity within three major goal areas

#1. Outreach to the multicultural communities of southern Oregon and student 
retention will continue to be a high priority for funded activity,

#2. Curriculum development and resource acquisition related to topics of 
diversity will also receive funding.

#3. Staff training and development related to diversity awareness and 
sensitivity to others will continue as a theme for workshops and seminars at 
the college.
Objectives
*Develop a multicultural student center in Medford

*Prepare an appropriate BI-lingual statement for the college catalog and 
schedule of classes

*Continue discussions about establishing an Oregon Leadership Institute at RCC

*Increase contacts with student organizations in the public schools, such as 
the Latino Club at Eagle Point High School

*Include the adopted diversity statement on all college course syllabi

*Make contact with the Talent Elementary School officials who have established 
Los Puentes (Bridges) to create an atmosphere that is perceived as a safe 
environment and to treat everyone with dignity and respect

*Continuing development of the diversity resource library and diversity 
holdings for the RCC library

Division: Instructional Services

Activity: Direct Instruction

Goals
Ensure student success by increasing learning opportunities to the communities we serve.
Objectives
1. Increase course offerings by 4% above 1999-2000 baseline levels.
2. Implement new programs in Early Childhood Education and Nursing Assistant.

Activity: Instructional Administration

Goals
Ensure student success by providing oversight and coordination needed for effective programs.
Objectives
1. Transfer administrative responsibilities from departments to mid-level management and increase 
    student access to full-time faculty by 5% above 1999-2000 levels.

Activity: Instructional Support

Goals
Ensure student success by strengthening support services in areas of Library, Instructional Media,
Help Desk, and Two-Plus-Two.
Objectives
1. Expand library resources in Jackson County by 10%.
2. Sustain current level of Help Desk support and explore use of value-added charges.

Activity: Program Development

Goals
Ensure student success by creating new learning and training options for the year 2001-2002.
Objectives
1. Develop four (4) web-based courses during summer 2000.
2. Sustain current level of Help Desk support and explore use of value-added charges.
3. Develop one (1) program and lab facility for Computer Systems Technician.

Division: Student Services

Activity: Administration

Goals
1.  Provide research and analysis services from project design through report 
and presentation to selected departmental groups within Student Services.
2.  Consolidate information to students in a readily accessible, widely 
distributed format (#10).

3.  Develop divisional collaborations with SOU and OIT counterparts (#7).

4.  Establish a collaborative, collegial working environment under new 
divisional leadership.
Objectives
1. Identify three areas within Student Services by December 2000 to provide 
research and analysis services from the student tracking specialist.  Measure 
effectiveness through Student Services Council input.
2. Revise, print, and distribute a student handbook by Winter 2001.

3.  Continue to collaborate with SOU and OIT to develop joint procedures that 
will assist students in transferring to those schools.

4. Strengthen interdepartmental communication and understanding through 
divisional retreats, workshops, and two-county meetings by establishing an 
extended Student Services Council with membership from all divisions meeting 
once a quarter.

Activity: Community Services

Goals
The Galleries will

• increase the effectiveness of our exhibits and operations as a means to 
enrich the learning environment for students, staff and our communities. (RCC 
#10)

• increase collaborative efforts across campus and in our communities to 
further opportunities for holistic student development and cultural enrichment. 
(SS #4)
Objectives
• Guest book feedback will be reviewed for suggestions and content.  Those 
suggestions will be implemented as appropriate.

Do another viewer survey through the medium of our gallery exhibit 
announcements.  Analyze and utilize the information.

Respond to community requests for educational exhibits.

Develop a disabilities exhibit (September/October, 2001) and wheel chair games 
which integrate the arts with our campus and communities increasing awareness 
of the disabled community.

Present an exhibit of Domestic Abuse (October 2001)

Celebrate Northwest Women, a juried exhibit of the work of women will be 
exhibited in March 2001.




Activity: Counseling and Retention

Goals
1.  Provide increasing numbers of entering and continuing student’s 
comprehensive assessment services that increase the likelihood of educational 
success and retention at RCC. Assumption 1,3,8

2.  Simplify the intake process while maximizing assessment orientation and 
advising services that recognize the needs of a diverse student body. 
Assumption 5, 11

3.  Coordinate efficient and effective Student Services curricular offerings 
including Web based offerings through Northstar. Assumption 11

4.  Assess comprehensive student service needs at all RCC sites. Assumption 
1,2,3,8,10

5.  Continue to expand and clarify services to undecided/undeclared population 
through new advising and orientation programs with the outcome of informed 
program choice and appropriate college readiness skills. Increase counselor 
availability without new counseling staff by expanding clerical assistance to 
counselors and director. Assumption 1,5

6.  Develop a three-year plan for comprehensive Student Life Program serving 
all sites. Increase program staff by .60 pt faculty in Student Life and High 
school outreach; offer talent grants to increase student staffing. Assumption 10

7.  Facilitate trainings in diversity and student success/retention for all 
counseling departmental staff and student workers. Assumption 5, 8

8.  Evaluate non-traditional transfer patterns of our students. Redesign 
systems and services based on needs and data analysis. Assumption 7,5,10,11
Objectives
1.  Increase placement testing numbers by enrollment targets, increase student 
retention by 5% in degree seeking courses, offer retention services to at least 
two new populations in workforce training centers.

2.  Offer ESL placement test to 5 pilot testing sites, evaluate and analyze 
service needs based on pilot data and cooperative services agreements with 
Basic Skills staff.

3.  Use focus groups to determine user satisfaction with newly designed 
advising, undecided/undeclared program and orientation services. Assess ease, 
access, and diversity issues related to service delivery.

4.  Use student groups to identify and develop student life needs analysis. 
Increase high school outreach by 50% to Jackson County High Schools. Convene 
student life forums for staff and student. Propose 3-year plan for services, 
staff and facilities. Include all sites.

5.  Develop and deliver two trainings in diversity and one retention/student 
for staff and students within our department(s)

6.  Review transfer data report from Oregon transfer study group. Prepare 
recommendations for service delivery 2-year goal. See TRIO grants

Activity: Discovery Programs

Goals
1. (Planning Assumption 1) Discovery Programs will maintain our course offering 
FWSSu terms. MO and BF will offer our block of program classes, Transiciones 
will offer a 9 week winter class in both counties. LINKS will offer one spring 
term activity.

2. (Planning Assumption 2) Discovery Programs will continue to grow. Being 
relocated to the
Wards Building our largest area of growth will be in Medford.

3. (Planning Assumption 5) Discovery Programs is an excellent feeder for a wide 
range of students.
 We are a major entry point for special populations and hispanic students. The 
majority of our students 
are first generation college students.

4. (Planning Assumption 6) Discovery Programs has a unique program base at each 
campus. We are a feeder for all academic vocational/technical programs.

5.  Discovery Programs will be considered Level 2 intensive service forthe 
Workforce Investment Act.

6. (Planning Assumption 10) Discovery Programs Vision Statement is entirely 
devoted to the empowerment of the individual student with special emphasis in 
leadership development and mentoring.
Objectives
1. We will continue to achieve a 20-25 class size/term in MO, BF and Trans.  A 
new program has
been designed to incorporate two terms of MO/BF classes with developmental 
education or 
program specific classes. This will be measured by class enrollment.

2. We will work with community organization and campus departments to address 
needs for the hispanic community especially in the area of accessing 
educational opportunities.  This will be done by Transiciones staff making 
contact with at least 15 agencies which service the Hispanic community in each 
county during fall term.  Staff will also attend Hispanic Clearinghouse 
meetings.

3. We plan to be a major player in the college’s upcoming TRIO grant 
application. We will work on an 10-15% increase in our Hispanic population.
In Transiciones we are offering one on one advising to achieve entry into an 
RCC program be it ESL, DE or program courses. This will be measured by 
compilation of enrollment data. 

4. At least 50% of our students in BF and MO will continue as RCC students 
after their first term in a certificate or degree program, with 5-10% entering 
a trades or technical program.  This will be measured by enrollment data and 
follow-up by Discovery Program staff on students' academic progress.

5.  The coordinator will attend Workforce Investment Act meetings regularly.

6.  Discovery Programs has received an RCC Foundatin grant to develop and 
implement a mentor class.  Enrollment in the class and evaluation by the 
students will determine the success of the project.

Activity: Employment Services

Goals
Student Employment Services includes Learn & Earn, Work Study, Cooperative Work 
Experience (CWE), Occupational Skills Training (OST), and Professional Skills 
Training (PST).

1.  Increase Student Employment Services throughout the district including 
Riverside Campus and the Workforce Training Center located in White City. 

2.  Increase by 20 percent 0ST/PST core offerings thereby increasing FTE.

3.  Increase student contact at Riverside and Redwood campuses by 20 percent.

4.  Achieve, at least, a rating of 20 percent "very satisfied/completely agree" 
on the Student Employment Services attributes measured in the Winter 2001 
Student Satisfaction Survey.

4a. Revise existing department satisfaction survey to measure performance in a 
variety of areas on an ongoing basis, striving for superior performance.

5.  Increase by 20 percent the number of student employment faculty contacts by 
expanding service coverage to 2 additional instructional programs.

6.  Ninety percent of student employee supervisors will understand the 
guidelines for supervision of their Work Study/Learn and Earn student employees.
Objectives
OBJECTIVES FOR GOAL #1
*A faculty representative will spend 2-3 hours a week at the Workforce Training 
Center. 

*A part-time clerical position for Student Employment Services will be filled 
at Riverside Campus. This will relieve faculty workload allowing additional 
outreach to other RCC sites and provide additional Student Employment Services 
support.

*Redwood Campus faculty will increase scheduled time at the Riverside Campus.

OBJECTIVES FOR GOAL #2
*OST/PST faculty will complete labor market research which will add to the 
current core offerings. 

*Faculty will recruit new training sites associated with the new OST/PST core 
offerings.

OBJECTIVES FOR GOAL #3
*Broaden advertising efforts through reader boards and bulletin board 
announcements.

*Add interview and job search workshops to existing workshops offered through 
Student Employment Services.

*Advertise Student Employment Services by distributing flyers, organizing 
special Student Employment events and workshops, and add a banner to web page 
ads.

OBJECTIVES FOR GOAL #4 & 4a
*Offer high-quality Student Employment Services workshops utilizing new and 
updated tools and materials. 

*Schedule regular cross-training to staff within Student Employment Services.

OBJECTIVES FOR GOAL #5
*Student Employment Services faculty will add services to 2 programs in 00-01.

*A presentation of Student Employment Services will be developed for RCC new 
employee faculty and staff orientations.

OBJECTIVES FOR GOAL #6
*Each student supervisor will receive the newly developed "Star Supervisors" 
handbook containing guidelines for supervising student employees.

*To reach additional supervisors, the handbook will be available on the Student 
Employment Services web site.

Activity: Enrollment Services

Goals
Enrollment Services major goals as the relate to institutional assumptions are 
these:
*Increase access to student services and assist distance learning, evening, and 
weekend students by bringing on line Internet and Touch Tone/Voice Response 
(TT/VR) registration and student information systems. (MA # 5,10,11)

*Target 70% student use of Internet and TT/VR registration systems by Spring 
Term ‘01(MA# 5,10,11)

*Increase access for students who are duel enrolled at Southern Oregon 
University and Rogue Community College. (MA #7)

*Increase efficiency by not duplicating all staff at each site, and enhance 
effectiveness in processing service requests (evaluations, grade changes, final 
grades, admin drop) (MA #8,2,3,)

*Increase efficiencies in college wide admissions procedures.
Objectives
*Implement a public relations drive to inform students, faculty, and staff 
about Internet and TT/VR registration systems.

*Develop and implement student, staff and faculty training plans for Internet 
and TT/VR registration systems.

*Implement incentives for students to use Internet and TT/VR registration
*Review and improve admissions processes by centralizing functions.
systems.

*Offer SOU enrollment and student information software on RCC Kiosks.

*Design and implement a document routing/ work -flow system using the document 
imaging software, Application Extender.

*Work with Internet department to design on-line forms for student and staff 
use.

Activity: Financial Aid

Goals
Financial Aid Office Goals 2000-2001.  

1.  Student Employment
Our goal is to assist and encourage the Student Employment Office in 
establishing equitable student employment opportunities in Jackson County. In 
2000-2001, RCC will have a 54% increase in federal work study positions 
available to students at the Riverside Campus. 

2.  Student Access
The Financial Aid Office will assist in the recruitment of pre-entry 
populations and the retention of current students.

The Financial Aid department will increase and improve services available to 
veteran students at the Riverside Campus. 

3.  Technology
The Financial Aid department continues to maximize its efficiency by using 
available technology.  Our "paperless office" is efficient and effective as 
currently measured by fewer processing staff responsible for a greater student 
workload.  We encourage staff productivity and accuracy, while maintaining job 
satisfaction and well-being.

With the implementation of Internet and Telephone Registration systems, the 
Financial Aid Department will accommodate the needs of these students using 
electronic access systems.
Objectives
1. Before 1999-2000, there were no work study positions at RVC. We will help 
distribute FWS opportunities more equitably by creating at least 8 new student 
assistant positions in the new Wards building at RVC. 28 new FWS allocations 
have been added at RVC for 2000-2001.

2. The Financial Aid department believes that the best way to help with 
recruitment and retention is to maintain a quick turn-around time from 
application to award, and to provide excellent customer service to those who 
need it.  We experienced a 26% increase in applications from 97-98 to 99-00, 
and a 54% increase in actual federal and state dollars delivered to those 
applicants. We anticipate another 10% increase in student financial aid 
applications in 2000-2001. Our processes have continued to improve in order to 
accommodate this growth using existing staff.  Financial aid applications are 
acknowledged and responded to within one day of receipt. Awards are packaged 
within an average of 3 to 4 weeks of receiving all the required documents from 
the student. We will measure customer service by using the results of the RCC 
student satisfaction survey and the ACT student opinion survey.  

The Financial Aid department will participate in at least 4 high school parent 
night programs, and Financial Aid Advisors will be available to parents who 
need help completing aid applications for graduating seniors in our community.
 
Due to the projected retirement of our current Veterans Advisor in December of 
2000, we plan to use salary savings to hire a full-time Veterans Advisor while 
retaining the retiring advisor 19 hours per week. This will allow for training 
and also expanded access to veterans in both counties.

3. Select Financial Aid Specialists will telecommute beginning in September 
2000.  We will compare the number of files reviewed weekly/per staff this year, 
to the number completed the same week last year. We will also compare the sick 
leave days taken in the department from September 99-June 2000 to the number of 
days taken from September 2000-June 2001.  

We will train student assistants to teach other students how to access their 
own financial aid information on the web. 100% of our student borrowers will be 
able to complete loan applications and counseling processes on the web.