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Rogue Community College
Rogue Community College
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Departments

Customer Service (Summer 2018)

Course ID
BT178-R2
CRN
1301396
DaysTimesLocationInstructor
TBATBAWEBR. Bagwell
Campus
Distance Learning (Web Courses)
Dates
Summer 2018 lasts from Monday, July 9, 2018 to Thursday, August 30, 2018
Description
Introduces students to the concepts of exceptional customer service (from the top down) in order to attract and retain customers and maximize profits. Customer loyalty, principles of quality customer service, service recovery, attitudes and habits that affect service, dealing with difficult customers, active listening to determine customer needs, effective communication, communication with a diverse customer population, hiring/motivating/and training service people, performance-enhancing feedback, and measurement of service performance will be covered. Useful for employees in all professions that deal with serving customers.
Notes
  • Offered as a Web-based class over the Internet. Information about Web-based classes and required orientations are at https://roguecc.blackboard.com. All online teachers expect students to participate in the class during the first week of the term. Check the syllabus and course orientation to find out what the teacher expects and by when. Students not participating during the first week may be subject to administrative drop.
  • Distance learning fee of $30, in addition to regular tuition, will be assessed.
Prerequisites
Book Cost Notes
    Credit/Hours
    3/4W
    Estimated Tuition
    $321
    Estimated Fees
    $51
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