• We take in 25% of what we hear
• 55% is body language
• 35% is tone of voice
• 10% is the words used

Levels of Listening:

• Level III is the quiet, passive level.   We tend to let your minds wander by thinking of what we'll say next or finding fault with the speaker
• Level II is the level of false communication.  That's when we believe we understand one another, but we actually are mis-communicating and are not understanding the message that is really being relayed..
• Level I is where we want to be. That's when we hae clarified what is being said by the other and truly understand the message.