Frequently Asked Questions
- Does a person have to be on campus the first time they login?
- I got an email asking for my password, is it official?
- I got an email telling me my mailbox is full, is it official?
- I got an email from the Help Desk, how do I know it's official?
- I forgot my password! Who should I call?
- How do I find the generic login for the classroom computers?
- Who can help me when my computer and/or applications are hanging up or slow?
- I need help using a RogueNet application - who do I call?
- I need permission/access to a RogueNet app.
- I already have a user account, but need access to additional drives, who do I contact?
- How do I get Remote Access?
- I need my Application Extender (AX) permissions changed, who can do this for me?
- I have a student worker who needs an account.
- Who orders/pays for toner?
- I need a quote, who should I contact?
- I'm moving to a different office / rearranging my office, what do I do?
- Do I need to send my request to Help Desk, IT-Help Desk, IT-Network Services, and individuals?
- I'm a student, how can I get help with a computer problem on campus?
- How do I get an e-mail address?
- What is my e-mail address?
- How do I access my e-mail?
- I'm a new employee, and I've been notified that my account is ready. How do I access it?
- Can I use my smart phone or tablet with RCC email?
- Can I connect to the Remote Server with my smart phone or tablet?
- Contact Information - Help Desk
Question: Does a person have to be on campus the first time they login?
Answer: Yes, you must be plugged in to our network via the Ethernet cable (they come in many colors) the first time you log in. After that you will be able to use your credentials wirelessly and through Remote Access.
Question: I got an email asking for my password, is it official?
Answer: No. The Rogue Community College IT Department, including the Help Desk, will never ask for your password. If you get a message like this, do not reply, do not fill out any forms giving them your information. Forward the message to IT-Network Services to add to the filter, and delete it.
Question: I got an email telling me my mailbox is full, is it official?
Answer: No. Rogue Community College does not currently have an email storage limit. If that changes in the future, all users will be notified. If you get a message like this, do not reply, do not fill out any forms giving them your information. Forward the message to IT-Network Services to add to the filter, and delete it.
Question: I got an email from the Help Desk, how do I know it's official?
Answer: Every message ever sent out from the Help Desk, or from anyone in the IT Department, will be from a roguecc.edu address. If you get a message from an outside address, it is spam. If you get a message with poor spelling and grammar, it is spam. If you have even the slightest question about a message, please call your local Help Desk.
Question: I forgot my password! Who should I call?
Answer: IT-Network Services can reset your password for you. Be prepared to visit the admins office with proof of identity.
Question: How do I find the generic login for the classroom computers?
Answer: Teachers stations in classrooms belong to Instructional Media, any issues with those stations need to be brought to the attention of the Media department on your campus. They can be reached at:
Question: Who can help me when my computer and/or applications are hanging up or slow?
Answer: Have you restarted? Believe it or not, restarting will fix many issues. Is anyone else in your office experiencing slowness or trouble with the same applications? It may be building or campus wide. Please use the Help Desk ticket form at https://www.roguecc.edu/HelpDesk/Ticket/ to report the issue in as much detail as possible.
Question: I need help using a RogueNet application - who do I call
Answer: There is some gray area with RogueNet apps, for the most part we only install them and troubleshoot errors associated with them. In many cases the Help Desk doesn't have permissions that allow them to open department specific apps, so we don't know how to use them. Your supervisor should be able to assist you with the functions of these. If your supervisor can't help contact IT-Programming Services for further assistance.
Question: I need permission/access to a RogueNet app.
Answer: Each RogueNet app is managed by someone in the department it is associated with. You can find that list by clicking here. We will make every effort to keep this list current and accurate. If you find an error in the list, please let us know. Help Desk cannot grant permission/access to RogueNet apps.
Question: I already have a user account, but need access to additional drives, who do I contact?
Answer: IT-Network Services can do this for you, no additional forms needed. Have your supervisor email them with the drive names (all of RCC, or specific departments) not the letter of the drive (H:, Y:).
Question: How do I get Remote Access?
Answer: Visit our Forms page http://www.roguecc.edu/HelpDesk/Forms/#remote to find the Remote Access Request Form that includes instructions.
Question: I need my Application Extender (AX) permissions changed, who can do this for me?
Answer: AX permissions are managed by Andrew Huston and Robert Bigelow, please send a request to both of them. While any Help Desk technician can install the program, only Robert and Andrew can adjust your permissions.
Question: I have a student worker who needs an account.
Answer: If this is a student who has never had a job on campus, please go to http://www.roguecc.edu/HelpDesk/Forms and complete the new user account request form. If this is a returning student worker, even if they didn't work in your department, email IT-Network Services to have their account reactivated, and any additional department drives they need added to their account. This is the current procedure, if changes occur, we will do our best to inform you of them.
Question: Who orders/pays for toner?
Answer: Toner and ink supplies for all Staff and Faculty use printers are ordered by the IT department. Please contact your local Help Desk with the POA Equip ID (on the blue and silver sticker on the printer), and we will place the order. Please remember, we do not keep a stock of ink or toner, and it may take up to a week for the order to arrive. Please plan ahead, and order your toner before it is empty. If the printer is for Student use, the department that manages it (i.e. Lab printers belong to IT-Network Services) will need to purchase the toner. For those printers, please contact your local Help Desk with the POA Equip ID of the printer, and we will get you a quote for toner.
Question: I need a quote, who should I contact?
Answer: Please contact the Help Desk for your campus directly.
Question: I'm moving to a different office / rearranging my office, what do I do?
Answer: Help Desk needs to know so we can adjust the name of your computer / printer to reflect the new location. Also, if your cords / cables are not long enough to reach from your new location to the jacks in the wall you will need to procure your own that are an appropriate length.
Question: Do I need to send my request to, HelpDesk, IT-HelpDesk, IT-Network Services, and individuals?
Answer: No, please do not send emails and include all of the above groups, many of us are in most or all of these groups and it delays progress for us to have to sift through multiple emails on the same subject. If in doubt, email Help Desk and we can point you in the right direction.
Question: How do I get an e-mail address?
Answer: Every employee or faculty member is assigned an e-mail address. Your supervisor will fill out a User Account Request Form.
Question: What is my e-mail address?
Answer: Your e-mail address is your firstname.lastname@example.org. If you do not know what your username is please visit the help desk for assistance.
Question: How do I access my e-mail?
Answer: You can access your e-mail using Microsoft Outlook on your computer or from the internet using this website: https://outlook.office365.com. The website will open in a new window where you will log in with your e-mail address and password.
Question: I'm a new employee, and I've been notified that my account is ready. How do I access it?
Answer: The first time you log in, you MUST be on campus, logging into a RCC computer. You will use the username and password your supervisor gave you, and then you will immediately be prompted to change your password. The new password will be your password for all services related to that account, including email and remote desktop (if authorized).
Question: Can I use my smart phone or tablet with RCC email?
Answer: RCC uses an Exchange Server, so if your device can
connect to Exchange, it will work with RCC email.
Click here for directions to connect your
Android powered device to a Staff RCC account. Click here for iOS directions.
Question: Can I connect to the Remote Server with my smartphone or tablet?
Answer: Yes you can. The same rules apply as for connecting
from a PC or Mac. You must fill out the form
and purchase the required license. After that, follow
this guide to get an app to connect
If you have any further questions or need assistance with log in problems or e-mail please contact the Help Desk at your campus.
When you contact us, please have the following information ready:
- Your name
- Your email address
- Your phone number
- Your location
- The name printed on your computer
- The exact error message (if any)
- What were you doing when the problem happened?
If you reach voicemail when you call, please leave the above information, and we will be able to assist you in solving the problem as quickly as possible.
Or you can click here to submit a Trouble Ticket, and a Help Desk technician will contact you as soon as possible.
Coates Hall - 13
Building B -20
Table Rock Campus