Small Business Development Center

.701 0 credit

Computer Applications

Provides hands-on training in a variety of computer applications.

.787 0 credit

General Management Skill Development

Allows students to gain skills needed to succeed in business careers through study in time management, project management, stress management, performance appraisals, and assertiveness training.

.795 0 credit

Running a Successful Business

Details the fundamentals of organizing and managing a successful small business.

9.013 6 continuing education units

Continuing Education for Real Estate Professionals

Focuses on real estate continuing education updates in finance, law and practices. Prerequisite: Students must be licensed real estate professionals.

9.018 3 continuing education units

21st Century Workplace: Work Ethics for a Changing World

Designed to help employees identify good work ethics that will increase their value to employers.

9.133 2 continuing education units

Contractor Education

Satisfies education requirements for state Construction Contractor Board (CCB) licensing. Provides education on CCB information, employer requirements/employee rights, Oregon lien and contract law, taxes and recordkeeping, business practices, project and time management, estimating and scheduling, building codes, OR-OSHA requirements, job site safety, and environmental laws.

9.252 Variable continuing education units

International Trade

Focuses on how to establish or expand markets globally through formal courses as well as free business counseling.

9.253 Variable continuing education units

Business Forums

Covers various business-related topics to help small business owners and their employees be successful.

9.254 Variable continuing education units

Business Planning for Success

Introduces business plans to business owners to help them understand why they need a business plan, how to develop a business plan, and how to use a business plan for business success.

9.255 .3 continuing education units

Franchising

Teaches current and potential business owners how to evaluate a franchise. Key steps in the evaluation process will be outlined.

9.256 .6 continuing education units

Intellectual Property: Copyrights, Patents, Trademarks and Trade Secrets

Provides an overview of the legal framework for protecting the intellectual assets of a business with patents, trademarks, copyrights and trade secrets. Covers the basics of how intellectual property rights are obtained, what they protect, and how they can be enforced. Focuses on protecting ideas, trade names, software, and confidential business information. All products of the human mind, known as “intellectual property,” deserve to be rewarded and protected.

9.257 .9 continuing education units

Web Site Development

Provides education in creating an Internet Web site to be used as a marketing tool for business owners and managers.

9.259 .6 continuing education units

Marketing Strategies

Enables business owners and managers to successfully market and advertise a business. Includes information on market research, mission statements, marketing plans, advertising, creating a business image, and gaining publicity.

9.262 Variable continuing education units

Small Business Management I

Provides instruction and counseling in business management for small business owners. Consists of monthly class meetings and confidential counseling sessions at the business site. Class participation is limited to non-competing businesses.

9.263 Variable continuing education units

Small Business Management II

Continues instruction and counseling in business management for small business owners. Consists of monthly class meetings and confidential counseling sessions at the business site. Class participation is limited to non-competing businesses. Prerequisite: 9.262.

9.264 Variable continuing education units

Small Business Management III

Provides instruction and counseling in business management for small business owners. Consists of monthly class meetings and confidential counseling sessions at the business site. Class participation is limited to non-competing businesses. Prerequisite: 9.263.

9.266 Variable continuing education units

SBDC Business Counseling

One-on-one mentoring with an SBDC counselor either in person or electronically in any area of business that will help business owners make intelligent business decisions that will further their business success.

9.268 .6 continuing education units

ISO 9000 Overview

Introduces ISO 9000, a series of international standards that have been developed to provide direction in the design, assessment, and maintenance of quality systems. Provides an overview to the ISO 9000 series including its history, the standards, and the resources required of an organization desiring to implement them. Prerequisite: Interest in ISO 9000 requirements for quality in manufacturing.

9.269 1.2 continuing education units

ISO 9000 Implementation

Helps the team get organized and provides a road map to execute the ISO 9000 Implementation Project for compliance. Students will use these eight steps of implementation: assign anchor personnel for implementation; prepare the implementation management plan and research registrars; select a registrar; educate participants; conduct a gap analysis and draft quality manual; work on documentation; audit and correct the quality system; and undergo the registration audit.

9.274 .6 continuing education units

Providing Outstanding Customer Service

Assists participants in identifying internal and external customers and how to deal with them effectively to improve productivity, relations, and the bottom line through the basic rules involved in good customer service. Prerequisites: Employed by a company or business that deals with the public and relies on good customer service to enhance the bottom line.

9.275 2 continuing education units

Retail Sales and Customer Service

Prepares individuals for continuing employment in retail sales. Topics covered include communication in the workplace, worker ethics, handling money, merchandising, safety, and security and loss prevention. Prerequisite: Employment or interest in becoming employed in a retail sales field.

9.276 .4 continuing education units

Selling and Presentation Skills

Learn to close more sales, grow a business and be a market leader. Students will gain the confidence and the skills to be competitive through dynamic personal selling that will guarantee success.

9.278 Variable continuing education units

Insurance Agent Continuing Education

Focuses on various topics that meet the continuing education requirements for insurance agents. Prerequisite: Each participant must be an insurance agent.

9.292 .8 continuing education units

Income Tax Preparer Update

Course is tax preparation-oriented and falls under the following general subject matter: taxation; accounting; estate, tax or investment planning; and other training that demonstrates a direct relationship to the preparation of tax returns. All instruction will contribute directly to the expertise of the individual in preparation of income tax returns. Prerequisites: Each participant must be a licensed tax preparer in Oregon.

9.501 .8 continuing education units

Leadership for Small Business Owners and Managers

Introduces high-impact leadership for small business owners and managers. Reintroduces the mission, vision, and goals of their enterprises to owners and managers, and encourages them to take their enterprises to new heights in performance excellence. Prerequisites: Employed as business and industry owners and managers.

9.509 .6 continuing education units

Introduction to Conflict Management for Leaders and Supervisors

Increases skill in managing responses to conflict to increase effectiveness as a leader. Explores the five primary conflict strategies and discusses how each impact how successful a supervisor can be. Prerequisite: Manager and staff supervisor experience is preferred.

9.513 2.1 continuing education units

Managing People

Focuses on the art of working with people. Through discussions, exercises, and self examinations, managers will learn to increase efficiency and productivity through thinking strategically, communicating effectively, motivating staff, working as a team, evaluating employees, setting goals, adapting to change, coping with stress, and delegating.

9.520 2.4 continuing education units

Leadership Skills for Managers

Teaches managers to lead by understanding what motivates people and by grasping and implementing the principles of planning, management, and communication. Helps managers identify their personal and managerial strengths and to use them to hone their leadership abilities and increase productivity. Developed by the American Management Association (AMA).

9.523 2.4 continuing education units

Interpersonal Negotiations

Takes the concept of win/win negotiation a step further to make it a more rewarding experience. Builds on mutual understanding and respect for each other’s needs and provides a proven framework for fulfilling them. Students learn how to overcome the common blocks to negotiation, interact effectively with others, recognize their own needs and those of others, be aware of emotional responses, acknowledge the perceptions and beliefs of each side, and encourage mutual understanding and acceptance. Developed by the American Management Association (AMA).

9.526 2.4 continuing education units

Safe, Hiring, Managing, and Firing Practices

Studies the legal requirements and best practices of effective management. Focuses on the laws that govern hiring, managing, and firing decisions so students learn to make safe, effective business decisions for themselves and their companies. Developed by the American Management Association (AMA).

9.531 .6 continuing education units

Safety and Health Management Plans

Provides training for business owners and managers in matters of workplace safety with the intent of helping them implement measures to reduce workplace accidents.

9.533 .3 continuing education units

Business Contracts

Introduces business owners and managers to the various types of business contracts and when they should be used to protect themselves and their businesses.

9.537 1.2 continuing education units

Financial Tools

Provides training for business owners and managers by highlighting the extensive changes taking place in corporate finance today, and places financial managers at the center of the movement to maximize shareholder value.

9.549 2.4 continuing education units

Fundamentals of Finance and Accounting for Non-financial Managers

Studies the basics of financial statements, cost of goods, simple ratios, the stock and bond markets, and the details of profitability analysis and cash flow. Developed by the American Management Association.

9.550 1.5 continuing education units

How to Manage Conflict in the Organization

Equips students with the strategies, tactics, and insights needed to gain control of tough conflict situations within organizations. Developed by the American Management Association.

9.551 1.5 continuing education units

Communication Skills for Managers

Focuses on clear communication techniques for managers for improving writing, speaking, reading, and listening skills. Developed by the American Management Association.

9.552 2.4 continuing education units

First Line Supervision

Designed for first-time line supervisors who want to develop skills to get the job done. Focuses on improving morale, boosting performance, and handling conflicts and complaints. Developed by the American Management Association.

9.553 2.4 continuing education units

What Managers Do

Concentrates on functions that most often determine a manager’s success. Managers will learn to analyze their jobs, spot weaknesses, and take concrete steps to correct those weaknesses. Developed by the American Management Association.

9.554 1.5 continuing education units

Managing and Achieving Organizational Goals

Covers the effective use of organizational goal setting. Developed by the American Management Association.

9.555 1.2 continuing education units

Personal Strategies for Managing Stress

Provides tools to understanding and handling stress. Developed by the American Management Association.

9.556 1.5 continuing education units

Coaching for Top Performance

Studies how successful coaching can turn ordinary employees into top performers. Developed by the American Management Association.

9.557 1.2 continuing education units

Getting Assertive

Helps students communicate more confidently and make better decisions to gain respect and recognition on the job. Developed by the American Management Association.

9.558 1.5 continuing education units

Successful Project Management

Focuses on the skills and techniques needed to bring projects in on schedule and under budget. Developed by the American Management Association.

9.559 2.4 continuing education units

Essential Leadership Skills

Focuses on training owners, managers, and supervisors in leadership skills that can realize competitive and financial advantages. Developed by the American Management Association.

9.560 1.5 continuing education units

Time Management

Provides business owners and managers with time management habits, and helps them set up planning systems that suit individual styles.

9.570 .7 continuing education units

Bidding and Estimating Your Bottom Line

Provides business owners and managers with training to allow them to profitably bid and estimate products and services by taking all costs into consideration. Includes study in marketing, presentation, preparation, closing, and follow up.

9.702 1.2 continuing education units

Enhanced Keyboarding Skills

Enables students to increase typing speed and accuracy 10-30 percent over existing levels through instructor lecture and lab practice. Prerequisite: Understanding of the word processor and/or employment in a firm that requires enhanced typing speed and accuracy for successful employment.

9.710 .8 continuing education units

Microsoft Access

Focuses on how to use the data base features in Microsoft Access within the Windows environment. Topics include how to create, use, and maintain a data base, creating and changing the structure, search conditions on records, and adding/deleting records. Prerequisites: Employment by a public agency or private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.711 2 continuing education units

Photoshop

Teaches the use of the latest version of Photoshop in order to increase job skills in a business environment.

9.712 2 continuing education units

Dreamweaver

Teaches the use of the latest version of Dreamweaver in order to increase job skills in a business environment.

9.723 .4 continuing education units

Microsoft Outlook

Introduces Microsoft Outlook, a desktop information management program. Students will learn how to send mail, manage calendars, manage contacts, manage tasks and files, track activities, share information with Microsoft Office programs, and schedule meetings. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.729 1.2 continuing education units

PowerPoint Presentation

Introduces the use of PowerPoint to create and enhance presentations. Prerequisites: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.736 1.8 continuing education units

QuickBooks Pro

Covers beginning and advanced functions in QuickBooks Pro. Covers setting up sales and accounts receivables, bank deposits, inventory, labor charges, invoicing, statements, purchasing, accounts payable, bank reconciliations, customized reports, and payroll.

9.737 1.2 continuing education units

Microsoft Publisher

Focuses on creating high-impact publications that will further students’ careers or success in business.

9.740 .8 continuing education units

Microsoft Excel – Level I

Introduces basic operations and pictorial representations (charts and graphs) with Excel for Windows. Prerequisite: Employment by a public agency, private business, or member-ship in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.741 .8 continuing education units

Microsoft Excel – Level II

Focuses on more advanced features of Microsoft Excel. Covers use of different built-in functions, link worksheets, add maps, data base functions, analysis tools, and macros. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.742 .8 continuing education units

Microsoft Word – Level I

Introduces Microsoft Word in the Windows environment. Focuses on how to create, edit, enhance, open and save files, and print documents. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.743 .8 continuing education units

Microsoft Word – Level II

Reviews Microsoft Word basics and introduces the intermediate features. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.744 .8 continuing education units

Microsoft Word – Level III

Introduces experienced users to the desktop publishing features of Microsoft Word. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

9.745 1.6 continuing education units

Clerical Skills Update

Students will be able to construct sentences using proper grammar and punctuation; use appropriate abbreviations and symbols; clarify words often confused and misused; use effective proofreading and editing techniques; ensure appropriate formatting; construct professional business letters, memorandums and other office communications; and distinguish between different forms of address. Prerequisites: Employment in a clerical position requiring skill enhancement.

9.750 .6 continuing education units

Bidding, Estimating and Pricing

Covers techniques for estimating project costs through resource management for new project supervisors, managers, owners and contractors.

9.902 3.2 continuing education units

Restaurant Management

Designed for current restaurant personnel who want a career in restaurant management. Provides insights into a manager’s role in running a successful business. Course is delivered in modules.

9.903 4.5 continuing education units

Training for Hospitality Industry Personnel

Offered in partnership with the American Hotel and Lodging Association Educational Institute (AH&LA), who grade the final test and issue certification.  Upon completion of the course, students will be AH&LA certified in a given topic, which will facilitate career advancement in the hospitality industry.