Business Development Center

• .701 0 credits

  Computer Applications

  Provides hands-on training in a variety of computer applications.

• .787 0 credits

  General Management Skill Development

  Allows students to gain skills needed to succeed in business careers through study in time management, project management, stress management, performance appraisals, and assertiveness training.

• .795 0 credits

  Running a Successful Business

  Details the fundamentals of organizing and managing a successful small business.

• 9.018 3 continuing education units

  21st Century Workplace: Work Ethics for a Changing World

  Designed to help employees identify good work ethics that will increase their value to employers.

• 9.133 2 continuing education units

  Contractor Education

  Satisfies education requirements for state Construction Contractor Board (CCB) licensing. Provides education on CCB information, employer requirements/employee rights, Oregon lien and contract law, taxes and recordkeeping, business practices, project and time management, estimating and scheduling, building codes, OR-OSHA requirements, job site safety, and environmental laws.

• 9.252 Variable continuing education units

  International Trade

  Focuses on how to establish or expand markets globally through formal courses as well as free business counseling.

• 9.253 Variable continuing education units

  Business Forums

  Covers various business-related topics to help small business owners and their employees be successful.

• 9.254 Variable continuing education units

  Business Planning for Success

  Introduces business plans to business owners to help them understand why they need a business plan, how to develop a business plan, and how to use a business plan for business success.

• 9.255 .3 continuing education units

  Franchising

  Teaches current and potential business owners how to evaluate a franchise. Key steps in the evaluation process will be outlined.

• 9.256 .6 continuing education units

  Intellectual Property: Copyrights, Patents, Trademarks and Trade Secrets

  Provides an overview of the legal framework for protecting the intellectual assets of a business with patents, trademarks, copyrights and trade secrets. Covers the basics of how intellectual property rights are obtained, what they protect, and how they can be enforced. Focuses on protecting ideas, trade names, software, and confidential business information. All products of the human mind, known as “intellectual property,” deserve to be rewarded and protected.

• 9.257 .6 continuing education units

  Web Site Development

  Provides education in creating an Internet Web site to be used as a marketing tool for business owners and managers.

• 9.259 .6 continuing education units

  Marketing Strategies

  Enables business owners and managers to successfully market and advertise a business. Includes information on market research, mission statements, marketing plans, advertising, creating a business image, and gaining publicity.

• 9.262 Variable continuing education units

  Small Business Management A

  Provides instruction and counseling in business management for small business owners. Consists of monthly class meetings and confidential counseling sessions at the business site. Class participation is limited to non-competing businesses.

• 9.263 Variable continuing education units

  Small Business Management B

  Continues instruction and counseling in business management for small business owners. Consists of monthly class meetings and confidential counseling sessions at the business site. Class participation is limited to non-competing businesses. Prerequisite: 9.262.

• 9.266 Variable continuing education units

  BDC Business Counseling

  One-on-one mentoring with an BDC counselor either in person or electronically in any area of business that will help business owners make intelligent business decisions that will further their business success.

• 9.268 .6 continuing education units

  ISO 9000 Overview

  Introduces ISO 9000, a series of international standards that have been developed to provide direction in the design, assessment, and maintenance of quality systems. Provides an overview to the ISO 9000 series including its history, the standards, and the resources required of an organization desiring to implement them. Prerequisite: Interest in ISO 9000 requirements for quality in manufacturing.

• 9.269 1.2 continuing education units

  ISO 9000 Implementation

  Helps the team get organized and provides a road map to execute the ISO 9000 Implementation Project for compliance. Students will use these eight steps of implementation: assign anchor personnel for implementation; prepare the implementation management plan and research registrars; select a registrar; educate participants; conduct a gap analysis and draft quality manual; work on documentation; audit and correct the quality system; and undergo the registration audit.

• 9.274 .6 continuing education units

  Providing Outstanding Customer Service

  Assists participants in identifying internal and external customers and how to deal with them effectively to improve productivity, relations, and the bottom line through the basic rules involved in good customer service. Prerequisites: Employed by a company or business that deals with the public and relies on good customer service to enhance the bottom line.

• 9.275 2 continuing education units

  Retail Sales and Customer Service

  Prepares individuals for continuing employment in retail sales. Topics covered include communication in the workplace, worker ethics, handling money, merchandising, safety, and security and loss prevention. Prerequisite: Employment or interest in becoming employed in a retail sales field.

• 9.276 .4 continuing education units

  Selling and Presentation Skills

  Learn to close more sales, grow a business and be a market leader. Students will gain the confidence and the skills to be competitive through dynamic personal selling that will guarantee success.

• 9.278 Variable continuing education units

  Insurance Agent Continuing Education

  Focuses on various topics that meet the continuing education requirements for insurance agents. Prerequisite: Each participant must be an insurance agent.

• 9.292 .8 continuing education units

  Income Tax Preparer Update

  Course is tax preparation-oriented and falls under the following general subject matter: taxation; accounting; estate, tax or investment planning; and other training that demonstrates a direct relationship to the preparation of tax returns. All instruction will contribute directly to the expertise of the individual in preparation of income tax returns. Prerequisites: Each participant must be a licensed tax preparer in Oregon.

• 9.501 .8 continuing education units

  Leadership for Small Business Owners and Managers

  Introduces high-impact leadership for small business owners and managers. Reintroduces the mission, vision, and goals of their enterprises to owners and managers, and encourages them to take their enterprises to new heights in performance excellence. Prerequisites: Employed as business and industry owners and managers.

• 9.509 .6 continuing education units

  Introduction to Conflict Management for Leaders and Supervisors

  Increases skill in managing responses to conflict to increase effectiveness as a leader. Explores the five primary conflict strategies and discusses how each impact how successful a supervisor can be. Prerequisite: Manager and staff supervisor experience is preferred.

• 9.513 2.1 continuing education units

  Managing People

  Focuses on the art of working with people. Through discussions, exercises, and self examinations, managers will learn to increase efficiency and productivity through thinking strategically, communicating effectively, motivating staff, working as a team, evaluating employees, setting goals, adapting to change, coping with stress, and delegating.

• 9.520 2.4 continuing education units

  Leadership Skills for Managers

  Teaches managers to lead by understanding what motivates people and by grasping and implementing the principles of planning, management, and communication. Helps managers identify their personal and managerial strengths and to use them to hone their leadership abilities and increase productivity. Developed by the American Management Association (AMA).

• 9.523 2.4 continuing education units

  Interpersonal Negotiations

  Takes the concept of win/win negotiation a step further to make it a more rewarding experience. Builds on mutual understanding and respect for each other’s needs and provides a proven framework for fulfilling them. Students learn how to overcome the common blocks to negotiation, interact effectively with others, recognize their own needs and those of others, be aware of emotional responses, acknowledge the perceptions and beliefs of each side, and encourage mutual understanding and acceptance. Developed by the American Management Association (AMA).

• 9.526 2.4 continuing education units

  Safe, Hiring, Managing, and Firing Practices

  Studies the legal requirements and best practices of effective management. Focuses on the laws that govern hiring, managing, and firing decisions so students learn to make safe, effective business decisions for themselves and their companies. Developed by the American Management Association (AMA).

• 9.531 .6 continuing education units

  Safety and Health Management Plans

  Provides training for business owners and managers in matters of workplace safety with the intent of helping them implement measures to reduce workplace accidents.

• 9.533 .3 continuing education units

  Business Contracts

  Introduces business owners and managers to the various types of business contracts and when they should be used to protect themselves and their businesses.

• 9.537 1.2 continuing education units

  Financial Tools

  Provides training for business owners and managers by highlighting the extensive changes taking place in corporate finance today, and places financial managers at the center of the movement to maximize shareholder value.

• 9.549 2.4 continuing education units

  Fundamentals of Finance and Accounting for Non-financial Managers

  Studies the basics of financial statements, cost of goods, simple ratios, the stock and bond markets, and the details of profitability analysis and cash flow. Developed by the American Management Association.

• 9.550 1.5 continuing education units

  How to Manage Conflict in the Organization

  Equips students with the strategies, tactics, and insights needed to gain control of tough conflict situations within organizations. Developed by the American Management Association.

• 9.551 1.5 continuing education units

  Communication Skills for Managers

  Focuses on clear communication techniques for managers for improving writing, speaking, reading, and listening skills. Developed by the American Management Association.

• 9.552 2.4 continuing education units

  First Line Supervision

  Designed for first-time line supervisors who want to develop skills to get the job done. Focuses on improving morale, boosting performance, and handling conflicts and complaints. Developed by the American Management Association.

• 9.553 2.4 continuing education units

  What Managers Do

  Concentrates on functions that most often determine a manager’s success. Managers will learn to analyze their jobs, spot weaknesses, and take concrete steps to correct those weaknesses. Developed by the American Management Association.

• 9.554 1.5 continuing education units

  Managing and Achieving Organizational Goals

  Covers the effective use of organizational goal setting. Developed by the American Management Association.

• 9.555 1.2 continuing education units

  Personal Strategies for Managing Stress

  Provides tools to understanding and handling stress. Developed by the American Management Association.

• 9.556 1.5 continuing education units

  Coaching for Top Performance

  Studies how successful coaching can turn ordinary employees into top performers. Developed by the American Management Association.

• 9.557 1.2 continuing education units

  Getting Assertive

  Helps students communicate more confidently and make better decisions to gain respect and recognition on the job. Developed by the American Management Association.

• 9.558 1.5 continuing education units

  Successful Project Management

  Focuses on the skills and techniques needed to bring projects in on schedule and under budget. Developed by the American Management Association.

• 9.559 2.4 continuing education units

  Essential Leadership Skills

  Focuses on training owners, managers, and supervisors in leadership skills that can realize competitive and financial advantages. Developed by the American Management Association.

• 9.560 1.5 continuing education units

  Time Management

  Provides business owners and managers with time management habits, and helps them set up planning systems that suit individual styles.

• 9.570 .7 continuing education units

  Bidding and Estimating Your Bottom Line

  Provides business owners and managers with training to allow them to profitably bid and estimate products and services by taking all costs into consideration. Includes study in marketing, presentation, preparation, closing, and follow up.

• 9.702 1.2 continuing education units

  Enhanced Keyboarding Skills

  Enables students to increase typing speed and accuracy 10-30 percent over existing levels through instructor lecture and lab practice. Prerequisite: Understanding of the word processor and/or employment in a firm that requires enhanced typing speed and accuracy for successful employment.

• 9.710 .8 continuing education units

  Microsoft Access

  Focuses on how to use the data base features in Microsoft Access within the Windows environment. Topics include how to create, use, and maintain a data base, creating and changing the structure, search conditions on records, and adding/deleting records. Prerequisites: Employment by a public agency or private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.711 2 continuing education units

  Photoshop

  Teaches the use of the latest version of Photoshop in order to increase job skills in a business environment.

• 9.712 2 continuing education units

  Dreamweaver

  Teaches the use of the latest version of Dreamweaver in order to increase job skills in a business environment.

• 9.723 .4 continuing education units

  Microsoft Outlook

  Introduces Microsoft Outlook, a desktop information management program. Students will learn how to send mail, manage calendars, manage contacts, manage tasks and files, track activities, share information with Microsoft Office programs, and schedule meetings. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.729 1.2 continuing education units

  PowerPoint Presentation

  Introduces the use of PowerPoint to create and enhance presentations. Prerequisites: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.736 1.8 continuing education units

  QuickBooks Pro

  Covers beginning and advanced functions in QuickBooks Pro. Covers setting up sales and accounts receivables, bank deposits, inventory, labor charges, invoicing, statements, purchasing, accounts payable, bank reconciliations, customized reports, and payroll.

• 9.737 1.2 continuing education units

  Microsoft Publisher

  Focuses on creating high-impact publications that will further students’ careers or success in business.

• 9.740 .8 continuing education units

  Microsoft Excel – Level I

  Introduces basic operations and pictorial representations (charts and graphs) with Excel for Windows. Prerequisite: Employment by a public agency, private business, or member-ship in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.741 .8 continuing education units

  Microsoft Excel – Level II

  Focuses on more advanced features of Microsoft Excel. Covers use of different built-in functions, link worksheets, add maps, data base functions, analysis tools, and macros. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.742 .8 continuing education units

  Microsoft Word – Level I

  Introduces Microsoft Word in the Windows environment. Focuses on how to create, edit, enhance, open and save files, and print documents. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.743 .8 continuing education units

  Microsoft Word – Level II

  Reviews Microsoft Word basics and introduces the intermediate features. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.744 .8 continuing education units

  Microsoft Word – Level III

  Introduces experienced users to the desktop publishing features of Microsoft Word. Prerequisite: Employment by a public agency, private business, or membership in a professional organization requiring continuing education units (CEUs) for skill enhancement.

• 9.745 1.6 continuing education units

  Clerical Skills Update

  Students will be able to construct sentences using proper grammar and punctuation; use appropriate abbreviations and symbols; clarify words often confused and misused; use effective proofreading and editing techniques; ensure appropriate formatting; construct professional business letters, memorandums and other office communications; and distinguish between different forms of address. Prerequisites: Employment in a clerical position requiring skill enhancement.

• 9.750 .6 continuing education units

  Bidding, Estimating and Pricing

  Covers techniques for estimating project costs through resource management for new project supervisors, managers, owners and contractors.

• 9.903 4.5 continuing education units

  Training for Hospitality Industry Personnel

  Offered in partnership with the American Hotel and Lodging Association Educational Institute (AH&LA), who grade the final test and issue certification. Upon completion of the course, students will be AH&LA certified in a given topic, which will facilitate career advancement in the hospitality industry.