Disability Services

Overview of Excellence in Higher Education (EHE)/Baldridge Model Assessment Process

  1. Defines Standards of excellence that take account the mission and aspirations of an institution or department.
  2. Provides a Strategy for achieving those standards in a manner that integrates existing assessment, planning and improvement efforts, and identifies critical priorities.
  3. Also inventories, organizes and integrates existing assessment planning and improved activities.

EHE STANDARDS:

3.0 Beneficiaries and Constituencies. Listen to and understand the needs and perspectives of the groups we serve. Develop an organization-wide service ethic; identify and close gaps.

2.0 Purposes and Plans. Set clear directions and aspirations, translate into plans with ambitious goals, and see those plans through to completion.

1.0 Leadership. Define, communicate and model a commitment to the purpose and plans of the college.

4.0 Programs and Services. Identify, analyze, standardize and continuously improve the quality and effectiveness of programs, services, and their associated processes to ensure that organizations meet the highest possible standards.

5.0 Faculty/Staff and Workplace. Create a culture that encourages excellence, engagement, professional development, commitment, and pride. Reward and recognize performance and synchronize individual and organizational goals.

6.0 Assessment and Information Use. Assess quality and effectiveness in all areas; effectively share and use the assessment results and other information, knowledge and expertise throughout the organization and beyond.

7.0 Outcomes and Achievements. Document your progress and achievements, and compare these results with those of peers and leaders. Communicate your outcomes and achievements widely.

For each category: (1) Review and Discuss (2) Identify "Strengths" and "Areas for Improvement" (3) Consider Exemplary Practices; (4) Rate and Score

For each, define priorities and improvement targets taking account of the mission and aspirations of the institution.Denise Swafford.