We take in 25% of what we hear
- 55% is body language
- 35% is tone of voice
- 10% is the words used
Levels of Listening:
- Level III is the quiet, passive level. We tend to let your minds wander by thinking of what we'll say next or finding fault with the speaker
- Level II is the level of false communication. That's when we believe we understand one another, but we actually are mis-communicating and are not understanding the message that is really being relayed..
- Level I is where we want to be. That's when we hae clarified what is being said by the other and truly understand the message.
